What I like best about Sprinklr Service is unified platform for customer service across all digital channels. It gives agents and supervisors a 360° view of the customer, combines AI-driven insights with real-time engagement, and makes it easier to deliver consistent, personalized support at scale. and the easiness of use Review collected by and hosted on G2.com.

some workflows require multiple steps to complete simple tasks, and performance can occasionally be slow when handling large volumes of data. and some times it needs the MS involvement. Review collected by and hosted on G2.com.

Clear Scope of Work Defined example the Costing is for what purpose.

IT related API`s would be exactly for what reason Review collected by and hosted on G2.com.

Issues occurred on real time SPOC is not available, however via Service Ticket it gets resolved Review collected by and hosted on G2.com.

Sprinklr has been managing our customer base for a long time, and the best thing I like about it is its accuracy. It has never given us a bad experience. Even its new AI features are really good, and they also audit our customer interactions. Review collected by and hosted on G2.com.

The only thing I don’t like about Sprinklr is its multi-level login system. I wish it would let us use it on multiple devices instead of being limited to just one. Review collected by and hosted on G2.com.

Tracking and analyzing content feels very smooth and seamless. Review collected by and hosted on G2.com.

They really need to improve the user experience, because right now it doesn’t feel as smooth or intuitive as it should. Review collected by and hosted on G2.com.

I love that Sprinklr Service consolidates everything onto one platform, allowing us to do much more than just community management. It's been fantastic to personalize it according to our needs with adhoc categories for products, customer journeys, locations, and more. Additionally, I find the Listening Sources and Supervisor Console to be very useful. Review collected by and hosted on G2.com.

Well, it can be hard to understand if you're not familiar with the platform Review collected by and hosted on G2.com.

Ease of adding customised macros and how seamlessly they integrate with automated rules to route, tag, and update case statuses instantly. Review collected by and hosted on G2.com.

The search functionality within historical cases could be sharper. When trying to look up old customer interactions using specific keywords or specific custom fields, the filtering process can feel a bit rigid. A more flexible, Google-like global search would save a lot of time. Review collected by and hosted on G2.com.

I love the accuracy and variety of monitoring and tracking information in Sprinklr Service. Monitoring the types of interactions with beneficiaries is considered a powerful feature that contributes to decision-making and improvement. Review collected by and hosted on G2.com.

I find that exporting the agent's data is difficult, and I find the initial setup was not easy and can be considered tedious for me. Review collected by and hosted on G2.com.

I like how Sprinklr Service lets me engage directly with clients across all social media platforms and helps me manage my agents in one place. I find it really useful that all the information I need is gathered in one place, making it easy to tag and get detailed info from client's conversations. The filters are great because they help reduce spam and noise, allowing the team to focus where it's needed. It also simplifies sharing information and engaging quickly on all social channels. Plus, Sprinklr Service helps me understand my clients better, which is crucial for improving my strategy and content. Review collected by and hosted on G2.com.

The care console and chatbot could be more user-friendly. Review collected by and hosted on G2.com.

Easy daily use for reportings and data analysis, once everything is set up. Lots of different ways and features to get to into deep data analysis. Easy way to publish and plan content daily to the Social Media channels. Fast customer support that helps to understand and optimize the large number of features within the tool. Review collected by and hosted on G2.com.

The number of custom metrics needed to fully round up reports or to get specific KPIs that aren't exactly given due to API limitations or not available at all. Sometimes features are not as intuitive as expected and need a lot of time getting used to them. Review collected by and hosted on G2.com.

I really find the Live Chat feature in Sprinklr Service useful. It's quite popular with customers and offers built-in language translations. Review collected by and hosted on G2.com.

Honestly, standing up our program in Enterprises has been lackluster and I don't have a favorite at the moment. It's less about the platform and more about the process for standing up our software. Review collected by and hosted on G2.com.