From my experience, the most valuable aspect of Sprinklr was its ability to manage social media activity in one place. It made planning, publishing and monitoring content straightforward, and integrated well with our existing systems, making it easy to use day to day. I haven't used the platform for some time since moving into a different role, so I can't comment on its current capabilities, but my experience with the service was positive. Review collected by and hosted on G2.com.

No comment at this stage - as I haven't used the service in some time. Review collected by and hosted on G2.com.

Sprinklr is indeed a great solution in harmonizing customer experiences on many channels. We are fond of its powerful social listening tools that enable us to monitor brand mentions and sentiment in real-time and get instant information. Its inbuilt social publishing and social interaction tools imply that we can operate all our social media campaigns through a single dashboard, which will schedule our content and efficiently respond to customers. The customer service interactions are also automated, which directs inquiries to the appropriate team immediately. Review collected by and hosted on G2.com.

The primary weakness of Sprinklr is that it is too complex which may introduce a high learning curve to new users. There is too much functionality in the platform that the user interface may occasionally become overwhelming and rather cluttered, and locating specific settings becomes difficult in a short amount of time. The cost structure is also at the higher end which may be an obstacle to smaller organizations wishing to get the full range of capabilities it offers. Review collected by and hosted on G2.com.

Sprinklr Service is where we run our end-to-end support workflows and using the new dialogue tree tool within the Agent Copilot to give my team a step-by-step map for solving technical problems. I also use the Model Context Protocol (MCP) to let our AI Copilots to talk directly to our internal databases so they can fetch real-time shipping or billing data for the agent automatically. furthermore, we also utilize the new supervisor audio transfer that let supervisor to hear agent conversation with customer during the support calls, coaching is much more easier because supervisor can hijack and gives guidance to the agent in real-time and solve customer issues. Review collected by and hosted on G2.com.

I think Sprinklr Service need to improves the processing delay within the Copilot tools, it is great that the AI can run its own prompt to find answer, but sometimes it adds a 3 to 5 second delay to the chat which can feel like a long time during a live support session with customer. There are also bugs with the copy and paste tools, I accidently copies the formatting code along with the text when copying answer on the Copilot, which makes the message look messy when I paste it to a customer. Review collected by and hosted on G2.com.

Sprinklr as renowned for its unified platform for social media management. What I like best is the analytics part, which gives a deep insight into campaign performance that was previously difficult to collate. The content calendar feature is a lifesaver too, as it makes planning and scheduling posts across different channels super easy. It’s a game-changer for teams looking to coordinate social work efficiently. Review collected by and hosted on G2.com.

One thing that can be said about Sprinklr is that as powerful as it is, it can also feel pretty overwhelming with all of the features it provides. It has a somewhat steep learning curve at first, and sometimes it can be tricky to find the precise setting you want. The downside is also that I found the pricing to be quite high, which could be a hurdle for smaller businesses. Review collected by and hosted on G2.com.

The greatest feature is that all the customer feedback is displayed in one dashboard. I am also able to keep track of the reviews in several channels, and notice the trends without having to change between various systems. Its capabilities allow me to prioritize answers and cope with tasks. This has brought a better organization to my work and has enabled me to respond to customers quicker, and I have been able to maintain engagement on all fronts. Review collected by and hosted on G2.com.

The issue with it that irritates me is that Sprinklr may seem somewhat complicated because of all the information and choices there. Reviews can not always be filtered and handled intuitively and may require more time than anticipated. Although it contains a great number of helpful functions, they can be difficult to use. Review collected by and hosted on G2.com.

I use Sprinklr Service for managing customer support and it's a CRM tool that enhances customer insights and assists with trend analysis and development. I appreciate its capability for proactive listening across multiple channels like Twitter, Facebook, Instagram, and LinkedIn. I also like its benchmarking, engagement-to-marketing features, and the competitor analysis feature that helps keep a tab on competitors. Additionally, the setup was very easy and I found the support service to be great. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

Sprinklr Service stands out for its AI-powered automation and unified platform approach, which allows businesses to manage customer interactions across multiple channels in one place. I especially like how it integrates social media, messaging apps, and customer support into a single dashboard, making it easier to track and respond to customer needs in real time. Additionally, its advanced analytics and reporting tools help businesses gain deeper insights into customer behavior and improve decision-making. Review collected by and hosted on G2.com.

Sprinklr Service could improve its user experience, as the platform can feel complex and overwhelming, especially for new users. Simplifying the interface and making navigation more intuitive would make it easier to adopt. Additionally, faster onboarding with clearer tutorials or guided workflows would help users understand and utilize its full capabilities more effectively. Improving response times in customer support and optimizing system performance for smoother operation would also enhance the overall experience. Review collected by and hosted on G2.com.

I believe Sprinklr Service is the top customer service management platform because they manage to removes the language barrier for our global team. If a customer writes to us in a language that our support agent doesn't speak, the AI automatically translates our internal help articles into the agent's language. This means any agent can help any customer without needing to use separate translation website or apps, makes the team much more confident. Review collected by and hosted on G2.com.

Setting up Sprinklr Service is complex, especially for the call reroutes that is still very hard to learn. I wish there was a simpler drag-and-drop way to change how our calls are routed without needing a technical expert to assist. Review collected by and hosted on G2.com.

The new AI tools are great. Simplifies many processes and provides the best insights based on the available data. It's pretty straightforward and intuitive to use. Review collected by and hosted on G2.com.

Translations to Spanish still need improvements overall. Review collected by and hosted on G2.com.

Insight and helps us with the analytices of the customer care Review collected by and hosted on G2.com.

Sometimes the core team of sprinklr doesn't support for the tech issues Review collected by and hosted on G2.com.