--- title: Sprinklr Service Reviews meta_title: 'Sprinklr Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 753 reviews by the users' company size, role or industry to find out how Sprinklr Service works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 753 scale: '5' date_modified: '2026-08-14' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Sprinklr Service Reviews **Vendor:** Sprinklr **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.3/5.0 **Total Reviews:** 753 ## About Sprinklr Service Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. ## Sprinklr Service Pros & Cons **What users like:** - Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience. (81 reviews) - Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms. (64 reviews) - Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction. (52 reviews) - Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs. (47 reviews) - Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences. (37 reviews) - Users find Sprinklr **easy to use** once familiar, benefiting from helpful support and effective scheduling tools. (30 reviews) - Centralization (29 reviews) - Integrations (29 reviews) - Users value the **customizable interface** of Sprinklr Service, enhancing their social media management and reporting efficiency. (29 reviews) - Intuitive (24 reviews) **What users dislike:** - Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues. (29 reviews) - Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient. (27 reviews) - Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency. (26 reviews) - Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction. (23 reviews) - Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams. (21 reviews) - Time Delays (20 reviews) - Delays (14 reviews) - Users experience **poor customer support** with slow responses, frequent crashes, and issues with AI understanding nuances. (14 reviews) - Users frequently face **software bugs** that hinder functionality, including issues with dark mode and case transfers. (14 reviews) - Time-Consuming (14 reviews) ## Sprinklr Service Reviews ### 1. An all-in-one platform that can manage multiple platforms and applied analytics **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** It covers most of the active social platforms in the market, and agnecies can setup all the campaign in single campaign with ease. For reporting purpose, multiple platforms data can be integrated and export into single excel report. The account manager is proactive and having timely response. **What do you dislike about Sprinklr Service?** The glitches for Sprinklr happened more frequently in the past few months, in which most of the bugs are pending to resolve for a long time. However although ticket are opened, fews of them were getting addressed and resolved, in which since no turnarounds can be provided. We need to forgone some ad formats in order to launch the campaign, which is a pity. **What problems is Sprinklr Service solving and how is that benefiting you?** So far the big bugs are still pending from Sprinklr team to resolve, so no benefits ### 2. does not crash often, yet it could be better **Rating:** 3.5/5.0 stars **Reviewed by:** Erica C. | consumer care ambassador, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Sprinklr Service?** it does not crash and there are lots of functions to be used **What do you dislike about Sprinklr Service?** chat is not so useful, it takes several seconds for pages to be loaded, shifting channels takes too many clicks and loading time **What problems is Sprinklr Service solving and how is that benefiting you?** Chat is being replaced with other channels more convenient to use ### 3. My experience with Sprinklr has been interesting. High and low **Rating:** 4.0/5.0 stars **Reviewed by:** Tahlia Z. | Community Management Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** I like that once you know sprinklr it is easy to use and I use the platform at least twice a day. It can be confusing at first but there is a lot of customer support that is super helpful and can make using the platform enjoyable. **What do you dislike about Sprinklr Service?** I found Sprinlr difficult to learn and that there were an insane amount of features that I couldn't understand. Accounts are also disconnected sometimes and that can be quite frustrating. Other than that, the platform is aright, I mostly use it for customer engagement. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr keeps everything in one place and I don't need to use other platforms in order to community manage or publish social content. I am aslso able to share insights with my team in Sprinklr. ### 4. Easy, Multipurpose needs some fixes **Rating:** 4.0/5.0 stars **Reviewed by:** Devansh D. | Assistant Manager/Social Trader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Sprinklr Service?** How I can see the performances across the social platforms in one and manage them too and very adaptive. **What do you dislike about Sprinklr Service?** Some fixes are needed in terms of reporting it can be better. **What problems is Sprinklr Service solving and how is that benefiting you?** No switching between platforms for the same accounts, ease of monitoring and setup of campaigns. ### 5. smooth and quick transetion **Rating:** 3.5/5.0 stars **Reviewed by:** Anand K. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** the best would be that it's time significant and it has good getting on creating dashbord for the review and repots. has good data for the understanding of the social platfrom. **What do you dislike about Sprinklr Service?** some time it contans bugs and have refresh the whole tool and also take time to setup new feature's or adding of the rule over changes. **What problems is Sprinklr Service solving and how is that benefiting you?** it solve with the brand handing social media reach and provide and accurat data on the footfoal, and these things help in halding those reach more effecoently and is time safecient. ### 6. Efficient but buggy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Sprinklr Service?** I appreciate the level of customization and how messages link out to the native page or account. **What do you dislike about Sprinklr Service?** I don't like that you can't filter or arrange queues just for yourself, that it has to be done for everyone, and I think there should be more ways to filter queues temporarily without having to go into the actual settings. **What problems is Sprinklr Service solving and how is that benefiting you?** We often have things pulled into our queues that shouldn't be there, and we often have to contact Sprinklr about that. ### 7. Great, versatile tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Sprinklr Service?** I love that Sprinklr can be tailored to your need. So it can always evolved based on the business need. One other thing that is great about Sprinklr is that it's FAST and really intuitive to use. Compared to the previous reporting tool that I used, Sprinklr is probably 200% faster. It also features the same metrics that I used on previous reporting tool. Customer support is also helpful and usually will get back with any question. **What do you dislike about Sprinklr Service?** It's still early days for me using Sprinklr, so there's still a lot of error. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr can show real time data that can tell us whether our assets are performing or not ### 8. The best CXM platform ever! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Sprinklr Service?** Spriklr has proved to be a boon for my organisation. Before which we used have a lot of workarounds to run email camapigns, too many manual outbound calls for marketing our services. After sprikler, all of this is not just automated but its being one in more targetted approach. **What do you dislike about Sprinklr Service?** Sprinklr as a product is amazing but CSM scrums in terms of product update and notifications will be highly appreciated. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr has been helpful in terms of running email campaigns, live chat and IVR automation and outbound calling. All this used be done manually sometime ago. This solution has helped us digitally transform. ### 9. Super Extensive System Capacity! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** It offers almost everything! Advocacy, Engagement, Reporting, Listening! It's a one best centralised system to keep processes easy and allows our global teams to collaborate & share content and insites. We use Sprinklr ever day and it is very easy to train new team members on the basics! **What do you dislike about Sprinklr Service?** The support teams can get a touch frustrating and replies can be delayed. The same issues seem to be recurring so hoping to see these things fixed in future releases / updates. **What problems is Sprinklr Service solving and how is that benefiting you?** It allows us easy visibility of all channels on a regional and global level to ensure we manage these for both customer experience and Brand reputation. ### 10. I am working as a tead lead in operations **Rating:** 4.0/5.0 stars **Reviewed by:** Anitha v. | Team lead operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Sprinklr Service?** Application, benefits, usage , user friendly **What do you dislike about Sprinklr Service?** Little slow and identification, report part **What problems is Sprinklr Service solving and how is that benefiting you?** In handling step wise tickets ### 11. Useful and great customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Paola D. | Global Digital Marketing Specialist - Shell Energy, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** I like that it allows you to create, manage and share all your posts to different social media from one platform. It also allows you to track results and run reports in real time **What do you dislike about Sprinklr Service?** Sometimes the way of doing things isn't very intuitive and you need customer service to figure it out **What problems is Sprinklr Service solving and how is that benefiting you?** Combining a social media calendar all in one place Tracking results with very useful dashboards ### 12. Can be confusing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Sprinklr Service?** Since the update I love how the system gives the sequence of events and when they put the notes like a timeline. **What do you dislike about Sprinklr Service?** I do not like how I have to fish around for the account number and is usually not in the same spot every time **What problems is Sprinklr Service solving and how is that benefiting you?** Assistance with checking the social media side of the company and finding a way to assist ### 13. Sprinklr **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** It is easy to find chats with customers and scrolling through the chats, and being able to have a canned responses list **What do you dislike about Sprinklr Service?** The program looks very crowded and not very intuitive. I also find that despite using the filters, the chats do not order themselves as they should. I use Sprinklr nearly everyday and hope the team can make improvements to feedback given. **What problems is Sprinklr Service solving and how is that benefiting you?** Customers do not have to call to speak to a consultant and can use their phone and go about their day and come back and reply, rather than waiting on hold and being unable to do other things with their day. ### 14. Surprisingly great system **Rating:** 4.0/5.0 stars **Reviewed by:** Kyrian M. | Senior Support specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** I like that Sprinklr houses multiple resources so that I don't hae to have multiple tabs open. **What do you dislike about Sprinklr Service?** I dislike that I'm not able to use suggested words when using the chat feature. **What problems is Sprinklr Service solving and how is that benefiting you?** One of the issues with our previous system was that calls would come in and barely ring without giving us a chance to answer. With auto answer this is no longer a problem. ### 15. Switched Programs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** Sprinklr has the option to put in your own assets, which is very useful when responding to a customer because you are able to click and send. Moving over to Sprinklr was easy and functions mostly the same as the previous system that we used. **What do you dislike about Sprinklr Service?** Some of the AI messages can be wrong about the chat you are in, so they could be even more improved. There a few nitpicky things that my team is hopefully working to fix. **What problems is Sprinklr Service solving and how is that benefiting you?** We are able to communicate with the customer in a clear and easy way, as well as communicate between associates using the features. ### 16. Powerful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan W. | Integrated Communications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** Sprinklr is a powerful tool that gives us the ability to manage hundreds of Facebook pages. With its distributed features we can create templates and manage posts from all of our field teams. When comparing other companies, Sprinklr had more power when working with many locations. **What do you dislike about Sprinklr Service?** Sprinklr builds your dashboards from the ground up. This means they are very focused on your needs, but sometimes it can take awhile to get things running properly. **What problems is Sprinklr Service solving and how is that benefiting you?** They're working to help us fix our issue with spam posts which will save time and lessen the risk of our field users clicking on spam links. ### 17. use is for chat platform for utility company. **Rating:** 4.0/5.0 stars **Reviewed by:** MIKE L. | customer rep, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Sprinklr Service?** easy to use and organization of the platform. **What do you dislike about Sprinklr Service?** having multiple chats at one time can get a little hectic **What problems is Sprinklr Service solving and how is that benefiting you?** customer chats ### 18. One of the go to listening tools in the market. **Rating:** 4.0/5.0 stars **Reviewed by:** Deepayan D. | Manager - Marketing and Consumer Communication , Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** Sprinklr is no doubt the best listening tool in th market. With easy to use functioning generating the best looking report with a few clicks. **What do you dislike about Sprinklr Service?** The analytics part can be a bit more dynamic. **What problems is Sprinklr Service solving and how is that benefiting you?** My brand's social listening and engagement requirements are well met with Sprinklr. With easy to use dashboards, also has helped me alot in setting up social command center. ### 19. A tool with many possibilities, but complicated **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** The tool is very extensive, providing plenty of opportunities to respond to users' messages and, in addition, to tag their responses. This makes the subsequent creation of periodic reports and statistical summaries easier. **What do you dislike about Sprinklr Service?** The tool seems a bit complicated to me. It took me a long time to implement to use it. **What problems is Sprinklr Service solving and how is that benefiting you?** The tool is very helpful in the day-to-day work of replying to messages left by internet users on social media. Sprinklr is virtually faultless and works very quickly. Once you know the instructions for using it, work is pleasant and organised. ### 20. Good design **Rating:** 4.0/5.0 stars **Reviewed by:** Piyusha B. | Offier, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** Its nice to see that all the handles are on one page and easy tracking for the same **What do you dislike about Sprinklr Service?** its little slow and takes time to load the comments upon refresh, hold time can go upto 10 sec at times. **What problems is Sprinklr Service solving and how is that benefiting you?** Real time assistance is provided during business hours to the customer due to use of sprinklr. ### 21. Sprinklr for a Digital Campaign Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Ma. Antoniette Joi D. | Supervising Associate, Brand & Marketing, APAC, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** I like the editorial calendar and how you can create your own dashboards. **What do you dislike about Sprinklr Service?** It's hard to tag LinkedIn accounts when posting, some accounts are not showing up. Some metrics on the dashboard are not consistent, I hope they thoroughly explain the formula and description of each metric. **What problems is Sprinklr Service solving and how is that benefiting you?** Scheduling and community management ### 22. Happy but could have improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Nicole P. | Guest Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** How user friendly the program is. Easy to train new agents to be able to use the system. **What do you dislike about Sprinklr Service?** Would love for an option to favorite templates when replying to our customers. **What problems is Sprinklr Service solving and how is that benefiting you?** Helps us with assisting guests through several queues. Guest feedback and complaints, and other queues we need to handle. ### 23. Easing out on responding on Social Media **Rating:** 4.0/5.0 stars **Reviewed by:** Heshan F. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** it helps us to respond very accurately on our social media queries. **What do you dislike about Sprinklr Service?** There are delays in getting notifications. Egg - Linkedin notifications Also there are limitations in getting notifications - Cyrrently we dont get any linkedin notifications **What problems is Sprinklr Service solving and how is that benefiting you?** Monitoring key words and it helps us to find the relevant topics. ### 24. Sprinkle review from community management team member **Rating:** 3.5/5.0 stars **Reviewed by:** Melanie Jane L. | Global Community Management Copywriter | Community & Owner Engagement , Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** It has many different functions so as we grow we can do more tasks within the same platform **What do you dislike about Sprinklr Service?** It can be quite slow sometimes and often crashes when dealing with social media cases **What problems is Sprinklr Service solving and how is that benefiting you?** Being able to track trends and do social listening in an easy way with simple dashboards ### 25. Right Path to AI **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** The use of AI helps and it is great to see that the service is on a path to utilize AI to its full potential. **What do you dislike about Sprinklr Service?** There are some aspects that feal clunky and repetitive with the UI. I wish the UI could be more streamlined and not feel so busy all the time. **What problems is Sprinklr Service solving and how is that benefiting you?** There is more ease in locating a customers information and past contact history. Also, it is great as a agent to have one spot for QA Evals, my schedule and daily work ### 26. Very wide features **Rating:** 4.0/5.0 stars **Reviewed by:** Pranay A. | Assitant manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** Sprinklr is very helpful and having very wide features and it's really easy to get the excel files export and get the accurate data. Also, it's very easy to get the details of parent post which was posted by the customer. **What do you dislike about Sprinklr Service?** Something it is having latency issue and updating the dashboard it keeps on loading after filtering out the date. Also, sometimes it's hard to navigate through the dashboard. **What problems is Sprinklr Service solving and how is that benefiting you?** I have already highligted the issue with the IT team and some get resolved. ### 27. A very potential tool, but that has a lot of erros **Rating:** 4.0/5.0 stars **Reviewed by:** Vinicius B. | Project Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** Sprinklr gives us the possibility to costumize conversations the way you want to. Easy to use. Fast Customer Support. **What do you dislike about Sprinklr Service?** A lot of system inconsistencies. Configuratuions that don't work or break during the use. **What problems is Sprinklr Service solving and how is that benefiting you?** We have an c-commerce team where they can create cart inside the tool. ### 28. Sprinkl is a great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Brayan C. | Social Media Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** I like the simplicity with which processes can be generated, since the platform is quite intuitive. **What do you dislike about Sprinklr Service?** I don't like that sometimes there are errors in the data reports. **What problems is Sprinklr Service solving and how is that benefiting you?** I like that they have managed to link several social media platforms on the same platform. ### 29. My experience **Rating:** 3.5/5.0 stars **Reviewed by:** Thais C. | Social Media Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Sprinklr Service?** I like the system and how responsive it is. **What do you dislike about Sprinklr Service?** I don't like how much the analyst's home page is full of unnecessary information that we often don't use right away. **What problems is Sprinklr Service solving and how is that benefiting you?** Many problems were probably resolved from the sprinkler service. ### 30. Sprinklr Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** I love that I can choose my favorite macros to work more efficiently. **What do you dislike about Sprinklr Service?** I don't like that my user logs out every hour or something like that. **What problems is Sprinklr Service solving and how is that benefiting you?** They help organize all the workflow while we give our costumer service. ### 31. Balanced **Rating:** 4.0/5.0 stars **Reviewed by:** Suleman K. | Enterprise account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2024 **What do you like best about Sprinklr Service?** Key strengths include AI-powered tools for sentiment analysis and predictive analytics, and customizable administrative controls. **What do you dislike about Sprinklr Service?** the platform can be complex and difficult to navigate, with limited customization flexibility and a less user-friendly reporting interface. **What problems is Sprinklr Service solving and how is that benefiting you?** Issues related to managing customer interactions and brand engagement across multiple digital channels. provides a unified platform for social media management, customer service, and marketing, enhanced by AI for better sentiment analysis, predictive analytics, and automated workflows, which improve efficiency and consistency in customer engagement. ### 32. It's agood service **Rating:** 4.0/5.0 stars **Reviewed by:** Fernanda I. | Management and Process, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** It makes connection with many pages ans sistems, it works very well. **What do you dislike about Sprinklr Service?** Is difficult to configure and to correct things to a better way. **What problems is Sprinklr Service solving and how is that benefiting you?** It works perfectly to do Live Chat with my clients and I can review their feedbacks. ### 33. Feature packed platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** The amount of information available on every case interaction The ability to add customized assets Translation feature Functioning ability to share a link, co browse and receive media content and have that saved to the case history Easy transition Integration capabilities **What do you dislike about Sprinklr Service?** Layout is a little confusing Unnecessary amount of notifications Slight lag in sending a receiving communication Pop up windows on clicking are distracting Information layout of case details seems hard to access Unneeded selection checkboxes Lack of colors to determine states of cases Smarter smart responses **What problems is Sprinklr Service solving and how is that benefiting you?** Replacing an older communication platform that had seemingly limited integration capabilities and migrating to a new system, allowing for better integration with other systems already in place. ### 34. Sprinkrl can be used for all the areas **Rating:** 4.0/5.0 stars **Reviewed by:** Dulce B. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** What I like best about Sprinkrl is how easy it is to understand and use its functionality. **What do you dislike about Sprinklr Service?** Lack of content programming options on platforms such as YouTube, YouTube Community Tab, and Threads. **What problems is Sprinklr Service solving and how is that benefiting you?** The analytics service is easy to use. ### 35. Sprinklr usage review **Rating:** 4.0/5.0 stars **Reviewed by:** Bernadette B. | Social Reports and Listening Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** The widget and dashboard are showing detailed data. Nice Graphs and tables. **What do you dislike about Sprinklr Service?** Slow loading when there are many widgets in a dashboard. No export option for keyword lists. **What problems is Sprinklr Service solving and how is that benefiting you?** Social performance and listening for monthly collection of data. ### 36. Sprinklr **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle 🔥 E. | Director of Client Relations, Butterfield Partners , Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** Scheduling posts in 1 place with good viewing **What do you dislike about Sprinklr Service?** the format of editing the profile it should loom like the platform ( Twitter, Linkedin etc.) The layout needs to be more user friendly **What problems is Sprinklr Service solving and how is that benefiting you?** Time and compliance ### 37. Spectacular , but not a lot new **Rating:** 4.0/5.0 stars **Reviewed by:** Jai P. | CS Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Sprinklr Service?** The fact that social listening can be handled by it. It is also omnichannel **What do you dislike about Sprinklr Service?** Not a lot to dislike about it. If I had to change something, I would make it less AI Powered and stick to the basics **What problems is Sprinklr Service solving and how is that benefiting you?** It is a great way for me as a B2B business admin to track tickets. It also helps me understand sentiment of my brand on social media ### 38. Great tool for work **Rating:** 4.0/5.0 stars **Reviewed by:** Ever B. | Wireless advanced social media representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** Easy access and personalization of the tool **What do you dislike about Sprinklr Service?** Not finding closed cases or No response required when trying to look for one in specific **What problems is Sprinklr Service solving and how is that benefiting you?** Helping customers in a very easy and orderly way. ### 39. Easy to use and easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** What I like about the Sprinklr is that almost all information are all in there. So accessing to data like order number, customer's information (phone number and email) , user ID, and etc. is easy to fiind **What do you dislike about Sprinklr Service?** What I don't like about sprinklr is sometimes, it won't show user's order number so I have to like manually access customer's order through back office which may take some time especially when customer's chat are on queueing. Also, sometimes there are some delay's especially when closing macro the customer's conversation. Like when I try to click close macro, it doesn't close the chat right away. **What problems is Sprinklr Service solving and how is that benefiting you?** Customer service experience. ### 40. Good overall platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Sprinklr Service?** I think it's helpful the fact it's all integrated to social media. **What do you dislike about Sprinklr Service?** The page layout isn't really intuitive navigating. **What problems is Sprinklr Service solving and how is that benefiting you?** To help optimize the contact with customers. ### 41. Sprinklr offers a comprehensive solution covering all major social media channels **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** I find the features robust and intuitive, providing valuable insights and efficient workflows for managing social media presence effectively. The customer support is very responsive. **What do you dislike about Sprinklr Service?** The initial complexity and learning curve, which is challenging to navigate and unknown errors causing delay in campaign delivery. **What problems is Sprinklr Service solving and how is that benefiting you?** We can manage multiple social media channels from a single platform, saving time by eliminating the need to switch between different tools or interface. ### 42. Use Sprinklr....boost cX!!! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Sprinklr Service?** The best part of Sprinklr is that it is a product with a suite of offerings that can cater to multiple industries. Each and every offering let it be Voice, Marketing solutions , everything has been curated with a lot of thought which makes the soultuin user friendly and results oriented. **What do you dislike about Sprinklr Service?** There isn't much to dislike about Sprinklr but if I were to knit pick the pricing is a bit on the higher side **What problems is Sprinklr Service solving and how is that benefiting you?** I have used Spriklr for Marketing automation at the moment. It has been very helpful in generating insights and running effective campaigns. ### 43. Contact center for professionals **Rating:** 4.0/5.0 stars **Reviewed by:** Jai P. | Senior Sales Manager - Enterprise Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Sprinklr Service?** The fact that its omnichannel and I can manage calls and messages in one inbox. I could also easily integrate it with SalesForce. **What do you dislike about Sprinklr Service?** Implementation took some time and needed a 3rd party **What problems is Sprinklr Service solving and how is that benefiting you?** It is helpful for most use cases when it comes to a contact center solution. I can easily manage my agent chats. ### 44. Making complex workflow look easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** Very userfriendly, makes any complex workflow look easy and cool looking widgets with flexiblility to add your own metrics **What do you dislike about Sprinklr Service?** High time taken to resolve issues. Rigid Access levels and Workflow management can be better **What problems is Sprinklr Service solving and how is that benefiting you?** Managing different products with different SLAs is easy to access through Sprinklr Dashboard is very cool and the deep dive feature is super cool ### 45. Sprinklr Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** The things I like are when it works and I do not have to think about it. I like that it enables us manage our queues. **What do you dislike about Sprinklr Service?** I do not like that we need to have the same functionality within a persona. We should have the ability to assign many persona's to people. I also do not like that we continue to have no reporting for CHPLH. It makes me distrust any information we have. **What problems is Sprinklr Service solving and how is that benefiting you?** It is helping us connect to our customers and has better ability for intergration with other services. ### 46. Very good platform for community management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** All messages in one place. You can sort messages by different categories and organise them well. **What do you dislike about Sprinklr Service?** If people in your country speak language that is not commercial, sistem can not automaticlly sort and tag them well. **What problems is Sprinklr Service solving and how is that benefiting you?** You have all messages in one place and you can tag them, which helps with statistic. ### 47. Work in progress **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** I love the layout. It is easy to see all the info regarding the profile of the accounts I'm responding to. **What do you dislike about Sprinklr Service?** There seems to be a lag when sending messages. **What problems is Sprinklr Service solving and how is that benefiting you?** It's efficient. Once I'm done with one customer I get another instantly and I'm able to move quickly. ### 48. Enjoying working with the Sprinklr crew **Rating:** 4.0/5.0 stars **Reviewed by:** Jean l. | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Sprinklr Service?** It's a friendly crew. I am enjoying working with them. **What do you dislike about Sprinklr Service?** We like their products so we have too many projects in fly **What problems is Sprinklr Service solving and how is that benefiting you?** Digital messaging across our deigital chanels ### 49. Dynamic and effective **Rating:** 4.0/5.0 stars **Reviewed by:** Tom B. | Digital Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** Sprinklr is constnanly being updated and refereshed to respond to technological developments and feedback. **What do you dislike about Sprinklr Service?** If anything there are too many features displayed on the chat screen, which can mean it is hard to utilise them all **What problems is Sprinklr Service solving and how is that benefiting you?** Makes responding to customer queries quick, easy, accurate and efficient ### 50. Social Media Listening has never been this easy - All thanks to Sprinklr **Rating:** 4.0/5.0 stars **Reviewed by:** Madhumita B. | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Sprinklr Service?** The best part about this tool is its importance to every minute detail. From case history to, codes to reply details, this tool offers all at once. Another best part is users can customize the tool as per their needs, creating a new dashboard or adding widgets is very easy even for people from a non-technical background. **What do you dislike about Sprinklr Service?** There is not much to say here but the only issue that the team can take care of is the late assignment of cases at times. **What problems is Sprinklr Service solving and how is that benefiting you?** For a CRM service, Sprinklr is of great help in improving the customer service experience. Social listening with Sprinklr is way easier compared to other tools. It helps to capture real-time customer feedback and address service complaints for the Social listening team. It's engagement dashboard helps in giving an insight on how brand contents are doing online. ## Sprinklr Service Discussions - [Does anyone have experience with Sprinklr sentiment analysis](https://www.g2.com/discussions/does-anyone-have-experience-with-sprinklr-sentiment-analysis) - 1 comment, 1 upvote - [View Sprinklr Service pricing details and edition comparison](https://www.g2.com/products/sprinklr-service/reviews?filters%5Bnps_score%5D%5B%5D=4&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A30%3A16+-0500&secure%5Bsession_id%5D=5c039fa9-2b88-4457-bbac-ac6c81dc567c&secure%5Btoken%5D=c58ed6a66c1e05347d093d87abb6575235a9230ec83f6c1efc8ac0289de5625c&format=llm_user) ## Sprinklr Service Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fluent Order Management](https://www.g2.com/products/fluent-order-management/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Oracle EBS CRM](https://www.g2.com/products/oracle-ebs-crm/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Sprinklr Service Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Sprinklr Service Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 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