--- title: Sprinklr Social Reviews meta_title: 'Sprinklr Social Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1223 reviews by the users' company size, role or industry to find out how Sprinklr Social works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 1223 scale: '5' date_modified: '2026-09-29' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Sprinklr Social Reviews **Vendor:** Sprinklr **Category:** [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt) **Average Rating:** 4.1/5.0 **Total Reviews:** 1,223 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Sprinklr Social Sprinklr Social is an AI-native social media management platform built for enterprises that need to run their entire social presence from one place. It unifies publishing, scheduling, engagement, and employee advocacy across 30+ social and messaging channels, so large, distributed teams can plan campaigns, build community, and respond to customers without stitching together point solutions. Backed by AI trained on billions of data points across 100+ languages and enterprise-grade governance, Sprinklr Social helps global brands collaborate, stay compliant, and scale their social operations from a single unified platform. Key Features Unified Scheduling and Publishing: Plan, schedule, and publish content across 30+ channels, with AI recommendations on top-performing posts, optimal timing, hashtags, and tone. Social Media Engagement: Centralize comments, messages, and mentions in one place, with AI auto-categorizing incoming conversations by channel, sentiment, and intent for faster replies. Employee Advocacy: Amplify brand reach by turning employees into advocates who share approved content. Broadest Channel Coverage in the Industry: The only platform offering out-of-the-box support for 30+ social and messaging channels, with the ability to add new channels quickly so teams never miss the conversations that matter. Best-in-Class Enterprise AI: Sprinklr AI is trained on billions of data points and 2,000+ models, powering content optimization, sentiment analysis, insights, and governance in 100+ languages. Content Performance Analytics: Track content and engagement performance to understand what resonates and refine your social strategy. Governance that Scales Globally: Granular role-based access, built-in audit trails, and automated approval workflows keep content on-brand and compliant. Deep Workflow Customization: Custom rules and role-based experiences tailored by brand, geography, or business unit. Sprinklr Copilot: A conversational AI interface that surfaces recommendations and next-best actions without digging through dashboards. Recognized Leader: Named a Leader in the 2026 Gartner Magic Quadrant for Social Media Management ## Sprinklr Social Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users commend the **ease of use** of Sprinklr Social, supported by excellent collaboration from the Sprinklr team. (79 reviews) - Users value the **centralized management** of Sprinklr Social, enabling efficient monitoring and engagement across multiple platforms. (70 reviews) - Users appreciate the **customizable and comprehensive features** of Sprinklr Social, streamlining content management and collaboration. (57 reviews) - Users value the **robust reporting and analytics** of Sprinklr Social, enhancing their ability to track performance effectively. (43 reviews) - Users value the **seamless social media management** Sprinklr Social offers, streamlining engagement across multiple channels effectively. (37 reviews) - Users value the **ability to manage multiple accounts** seamlessly with Sprinklr Social's unified dashboard and tools. (36 reviews) - Powerful Features (31 reviews) - Users value the **powerful AI-driven features** of Sprinklr Social, enhancing effectiveness and streamlining social campaign management. (30 reviews) - Helpfulness (28 reviews) - Customer Service (27 reviews) **What users dislike:** - Users find the **complex usage** of Sprinklr Social challenging, especially for new users trying to navigate its features. (51 reviews) - Users find the **learning curve steep** for Sprinklr Social, with complexity and occasional support challenges posing difficulties. (45 reviews) - Users find Sprinklr Social to have a **steep learning curve** , making navigation and setup challenging for newcomers. (31 reviews) - Users find that **improvement is needed** in Sprinklr Social's complexity and learning curve for better usability. (30 reviews) - Users find the **learning complexity** of Sprinklr Social daunting, especially when navigating its features and interface. (29 reviews) - Difficult Learning (26 reviews) - Users note several **missing features** in Sprinklr Social, like limitations on integrations and complex reporting processes. (24 reviews) - Users find Sprinklr Social to be **not user-friendly** , often struggling with functionality and data accuracy. (22 reviews) - Inadequate Support (21 reviews) - Limited Customization (21 reviews) ## Sprinklr Social Reviews ### 1. The capabilities of the engagement module exceed our expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Quentin B. | Social Media Project Manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** May 01, 2024 **What do you like best about Sprinklr Social?** As a Global Admin, I manage the company's ecosystem, the simplicity of setting up the architecture visible to our users, and the reporting capabilities are highly appreciated. **What do you dislike about Sprinklr Social?** The delays in developing new features. The lack of performance of the presentation tool, numerous bugs, and incorrect data. **What problems is Sprinklr Social solving and how is that benefiting you?** It is difficult to aggregate data from many platforms (X, Meta, TikTok, LinkedIn) in real-time. With Sprinklr, we are able to generate relevant and actionable dashboards in real-time. By obtaining a level of detail and customizable granularity thanks to Custom Fields. ### 2. Facility **Rating:** 5.0/5.0 stars **Reviewed by:** Isabelle L. | Social Media Analyst, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Social?** The ease of finding the data I need and how I can filter it in the best way to make my daily life easier. **What do you dislike about Sprinklr Social?** Some data differs from the platforms' native data, so I'm not sure why there is this difference. Are the values ​​organic or combined with the sponsored? **What problems is Sprinklr Social solving and how is that benefiting you?** I can better filter my client's posts by separating them by several tags that facilitate the creation of more detailed reports, in addition to giving me some metrics that are not natively available. ### 3. Excellent tool for Social Media Management **Rating:** 4.5/5.0 stars **Reviewed by:** Roberto M. | Digital Marketing Intern, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Social?** How easy it is to manage different social media pages. The amount of different analyses one can make **What do you dislike about Sprinklr Social?** Sometimes not all functions are not clear but require the help of Sprinklr Support to be set. The Presentations function provides a verly poor UX. **What problems is Sprinklr Social solving and how is that benefiting you?** The biggest problem Sprinklr is solving is the fragmentation of social media management. It appears so easy to manage all our pages at once. It also makes the creation of reports easier, since all the data is already there ### 4. Flexible and intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Ana N. | Social Media Specialist, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Social?** - New interface offers pretty great shortcuts - User friendly and intuitive - Comprehensive social listening tool - Flexibility to adjust the platform to meet the business' needs - Incredible customer support **What do you dislike about Sprinklr Social?** - The dark mode becomes a bit funky for the case notes - Sometimes when we want to highlight a word in a case on the queue it will open the case **What problems is Sprinklr Social solving and how is that benefiting you?** +Identify brand mention on Social Media +Prevent brand damage +Social Listening ### 5. Very intuitive and with tools that keep my team organized with various content on various networks. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Social?** In my opinion, the best thing about Sprinklr is its complex system that allows you to navigate between thousands of content easily in everyday usage. It's easy to schedule posts and especially find them or measure their performance by their tags, it's something that makes my post-posting work much easier. **What do you dislike about Sprinklr Social?** I don't really like that your system is very locked on my computer. I use a 2013 MacBook and even with its limitations, the only site that causes it to crash or slow it down is sprinkr. Furthermore, the upload speed sometimes leaves a lot to be desired. Another point is a discrepancy in metrics collected on other platforms versus that of Sprinklr, which are sometimes out of touch with reality. **What problems is Sprinklr Social solving and how is that benefiting you?** I work with local sharing of global content, in addition to scheduling locally produced content on various social networks. Sprinklr really is a platform where it is possible to be well organized with all posts without missing deadlines or assets, which is vital for our business. ### 6. Easy to use for the most part! **Rating:** 3.5/5.0 stars **Reviewed by:** Ceallaigh M. | Regional Marketing Specialist, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 21, 2024 **What do you like best about Sprinklr Social?** I like having all accounts in one place. **What do you dislike about Sprinklr Social?** It is hard to find dashboards sometimes. **What problems is Sprinklr Social solving and how is that benefiting you?** Having all of my social pages in one place. ### 7. Leader of the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 01, 2024 **What do you like best about Sprinklr Social?** Market Leader. I would say all the features are awesome. This social media management tool is crazy. Can you take control of your social media in your hands? **What do you dislike about Sprinklr Social?** The price of Sprinklr is not affordable for everyone. **What problems is Sprinklr Social solving and how is that benefiting you?** Managing all social media handles and social media content. Like publishing, editing, updating and deleting. I am also using it for social media listening and analysis. ### 8. Everything in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Social?** It offers the majority of the needed functions to create, manage and report on social activities. This makes it extremely efficient and easy to work with. **What do you dislike about Sprinklr Social?** Due to certain API limitations, some things still have to be done natively or reportings are not 100% complete. **What problems is Sprinklr Social solving and how is that benefiting you?** - It makes our access rights management, records management, and governance in general less complex, since we have everything in one place. - We can run campaigns on several platforms without having to start from scratch for each platform. This saves time that can be spent otherwise. - It enables us to report on performance across platforms, giving us a unified view of our activities. ### 9. Intelligence and fast data **Rating:** 4.5/5.0 stars **Reviewed by:** Jessely S. | Social Listening Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Social?** easy to use, and the amount of data customer dashes and topics the number of features is awesome, we can do a lot of things with the tool and this helps our work **What do you dislike about Sprinklr Social?** some limitations such as not getting tiktok data **What problems is Sprinklr Social solving and how is that benefiting you?** the problem of understanding the brand's reputation inside social channels and how the tool helps us as agency to guide our client in the right direction, especially during real time events ### 10. Easy-to-use and convenient tool for Social Media Management **Rating:** 4.0/5.0 stars **Reviewed by:** Mattia V. | e-commerce project manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Social?** I like the way Sprinklr let us work among different teams for several countries. I think the editorial calendar gives a very useful and immediate overview of the posts **What do you dislike about Sprinklr Social?** Unfortunately issues with Suggestions are too frequent **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr is helping our content team to easily work on several countries and social accounts, to better coordinate the translation flow and to basically have control of the whole social media strategy ### 11. Easy to use UI and features **Rating:** 4.0/5.0 stars **Reviewed by:** Shrikant S. | Social Media Consultant, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 22, 2024 **What do you like best about Sprinklr Social?** The quick search, multiple widgets, listening dashboards **What do you dislike about Sprinklr Social?** Limitations for the search operators in quick search and topic profiles **What problems is Sprinklr Social solving and how is that benefiting you?** Understanding customer voice through social media comments ### 12. Very comprehensive tool for enterprise usage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Social?** Covers all major channels Helps us automate most of our engagement workflows in a simplified manner Defined workflows for all the basic use cases like publishing and user governance **What do you dislike about Sprinklr Social?** There is still a scope of improvement with the AI automation capabilities available today, but we have been made aware of the upcoming items so awaiting access for hands-on experience. **What problems is Sprinklr Social solving and how is that benefiting you?** It helps me with the entire social media management journey, from Planning to Publishing to Engaging and even the analytics part. Also they have very well consolidated the secondary tools that are necessary for SMM like URL Shorteners, DAM, Link in Bio, UGC etc. ### 13. Pragmatic Social Media Management Software For Large Organisations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 17, 2024 **What do you like best about Sprinklr Social?** The ability to come up with a large variety of engagement metrics and charts, for the most part just limited by imagination. The Editorial Calendar, UTM tracking and other features are also great and very reliable, and help an easy process for a team. Definitely one of the best solutions for a big organisation. **What do you dislike about Sprinklr Social?** Due to the amount of features, it can be a bit slow to load at times. Also being at the mercy of some API integrations from social channels means some native features are inaccessible or can be difficult to understand. Some features require a steep learning curve, but they are worth the learning. **What problems is Sprinklr Social solving and how is that benefiting you?** Scheduling, collaborating and analysing content across social channels in a team in a easy-to-manage system. ### 14. Good for simple tasks **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Sprinklr Social?** It is easy to monitor comments and like/reply to them if you have multiple accounts. The prerequisite is for the accounts to be in English only. **What do you dislike about Sprinklr Social?** The language accuracy is only 80% which prompts you to use other tools for translation in order to avoid big mistakes. If more accounts with multiple languages are added, you will need a separate dashboard as the platform will not show you links, images or gifs under the intended account. **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr Social is helping me only by having all accounts under the same umbrella and it is making it easier to monitor most comments and messages. ### 15. Powerful but complex **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 23, 2024 **What do you like best about Sprinklr Social?** The platform excels in social media management, offering robust monitoring tools and valuable insights. It's a powerful solution for staying on top of trends and optimizing engagement. **What do you dislike about Sprinklr Social?** The platforms quite complex to navigate. Additionally, the support could be more responsive and effective. **What problems is Sprinklr Social solving and how is that benefiting you?** The platform effectively addresses key challenges in social media management, including Customer Service, Listening and Analytics. ### 16. Fast, reliable. You can see detailed information on every step that's been taken. Transparent. **Rating:** 4.0/5.0 stars **Reviewed by:** Merve Sümeyye . | Content Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Social?** Multiple groups can work seamlessly, and it's easy to detect what went wrong & fix it. **What do you dislike about Sprinklr Social?** There are technical errors that require expert help. It would be great to have DIY techniques to fix things. **What problems is Sprinklr Social solving and how is that benefiting you?** We work 24/7 as multiple teams to manage multiple social media accounts, and the cases are time-sensitive. We need a fast, transparent, and reliable solution to communicate seamlessly. ### 17. An optimized tool that helps quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Wagner L. | Media Anayst Jr, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Social?** Sprinklr is a very good tool that provides information in an agile way and facilitates our work so that all deadlines are properly met. **What do you dislike about Sprinklr Social?** Perhaps the update time when we redo a command could be updated, so that it becomes more dynamic. **What problems is Sprinklr Social solving and how is that benefiting you?** The information provided by the platform is precise and this helps us not to miss important things within our scope. ### 18. Sprinklr Social **Rating:** 2.5/5.0 stars **Reviewed by:** Piotr B. | Service Team Analyst III, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Social?** I like how I can find important information that can help me troubleshoot certain issues we are having. I like how all social medias are integrated. **What do you dislike about Sprinklr Social?** I don't really like the APIs sometimes restrict the capabilities of Sprinklr. I don't like how custom field value edits are connected with reporting issues. **What problems is Sprinklr Social solving and how is that benefiting you?** We can stay on top of customer interactions within Sprinklr. ### 19. A ton of features, not very self-serve **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 16, 2024 **What do you like best about Sprinklr Social?** It does have most tools necessary for managing organic and paid social and is very custom per the needs of your company. **What do you dislike about Sprinklr Social?** It is not intuitive and is hard to use/navigate. You'll need product support and your reps to set anything up, make any edits/changes just to ensure it is done correctly. It's also very expensive. If you don't have a lot of need for a super custom built management tool, you'd be better off with another tool. **What problems is Sprinklr Social solving and how is that benefiting you?** It keeps us from having to log in and out of each native platform each and every day for posting of organic posts and paid ads, and checking analytics, pacing, optimizing etc. We can do it all from this one platform. ### 20. Welcome changes, but missing old favs **Rating:** 3.5/5.0 stars **Reviewed by:** Vian V. | Ticketing and Reservations Agent, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Social?** Helpful prompts for completing statements, Smart responses, Paraphrasing, integrations of send and close cases options, and Dark Mode (The best option). **What do you dislike about Sprinklr Social?** no easier options to move information from the wall to the profile details, and No easier way to view the previous chat options. **What problems is Sprinklr Social solving and how is that benefiting you?** Ease of working on the system and how predictive AI is able to complete the sentences ### 21. My Sprinklr Journey **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Social?** The features I use most are journey facilitator, rules engine, audience profiles, asset manager, and reporting dashboards. I have been using Sprinklr almost daily for 3 months, and am comfortable with basic/out of the box features, but more complicated use cases often require support. **What do you dislike about Sprinklr Social?** I dislike that it isn't easy for business users to use, and if there is anything slightly unique about a use case, it requires technical support. **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr is *trying* to help us message customers, but often falls short, as it is difficult to build journeys we need and gather insights from these journeys. ### 22. A Sprinklr review for the modern business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 18, 2020 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Sprinklr Social?** All the modules are integrated. You can take data seamlessly from one module and use it to create an automated report in another section. The uptime is excellent and support if you need it is always there and responds fast 24/7. Sprinklr is updated to include the latest social media industry changes plus upgrading its own functionality. **What do you dislike about Sprinklr Social?** Sprinklr is the world leader packed with functionality but that comes with a higher price tag. **What problems is Sprinklr Social solving and how is that benefiting you?** Finding out what is out there that we don’t know that can give us a competitive edge in our content creation. Discovering influencers and learning what people think about our brands and products. We also have now an extensive reporting infrastructure within Sprinklr. ### 23. It's a good platform but it can still improve **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Social?** Definitely what stands out the most is that you can monitor and implement multiple social platforms in one place. **What do you dislike about Sprinklr Social?** There are many flaws in the implementation; it's slow, your progress gets deleted several times, the data doesn't come out correctly, and there are often bugs making the platform difficult to understand. **What problems is Sprinklr Social solving and how is that benefiting you?** - The data doesn't load or appears differently compared to the native platform. - It's outdated compared to native platforms; sometimes the same features or interests aren't available. - We've wasted a lot of time activating campaigns due to errors that depend on Sprinklr. ### 24. Sprinklr the efficient tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 22, 2024 **What do you like best about Sprinklr Social?** I like the fact that it is very detailed and that we can find all the training, all the interactions, all the changes made by the different interlocutors. Because even if the agent didn't make a note, we can understand how he managed to get his feedback to give the best answer. **What do you dislike about Sprinklr Social?** The fact that the macro is a little hidden it would be better if it was directly on the first page **What problems is Sprinklr Social solving and how is that benefiting you?** It groups public and private messages on the same page, which is a perfect time saver. ### 25. Enterprise product offering some great automation, customization & reporting capabilities. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 18, 2024 **What do you like best about Sprinklr Social?** The tool is best suited for complex social team offering a greater customisation capability in terms of managing their publishing, customer care & reporting workflows. Best in class governance & access control features. Lot of great visualisation & integration available to analyse your data better. **What do you dislike about Sprinklr Social?** Steep learning curve. Not easy to use for a new users. The product can be overwhelming for new users & need expert support and guidance to make sure you are using it right. Product implementation is cumbersome. **What problems is Sprinklr Social solving and how is that benefiting you?** - Secure access & compliance for using social channels - Custom workflows for managing approvals & customer complaints - Daily/weekly reporting to keep executives informed & effectively mitigate any social crisis. ### 26. Excellent Software, Timely Support, Ease of Use & Wonderful Interface, Integrated Software **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad Saad Munazzam M. | Call Centre Agent, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Social?** Sprinkler is very easy to use software for social communications like email, chat and customer support calls. **What do you dislike about Sprinklr Social?** Nothing to dislike, it's well integrated for good use. **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinkler addresses many issues regarding managing social media appearances. It provides a platform to monitor and analyze social media activities through various channels. ### 27. Sprinklr can do many great things but a bit complex. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 17, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Sprinklr Social?** The platform APIs are great and it's so easy to schedule and publish. **What do you dislike about Sprinklr Social?** There are so many options and underlying rules, that it can be difficult to navigate sometimes. **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr is helping us solve for our enterprise-level content asset management. ### 28. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar P. | SME, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Social?** All-in-one software! I love the way it gives us the chance to complete our daily tasks and organize data to evaluate and design or re-design our campaigns. **What do you dislike about Sprinklr Social?** I think sometimes it changes my pages and gives me a different one, for example when I see my cases I rather see them one by one and have the chance to track them all instead of going into all. Also, I'd love to have the feature of looking by keywords. **What problems is Sprinklr Social solving and how is that benefiting you?** Having everything in one sole space and Sprinklr does! ### 29. A sophisticated and excellent tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Nick S. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 16, 2024 **What do you like best about Sprinklr Social?** It is super customizable, allowing you to design it exactly the way you want it to. You can track things exactly how you want to by creating custom fields/tags for your content. **What do you dislike about Sprinklr Social?** It can be a complex tool, requiring the support team to get involved. However, they are very knowledgeable and super responsive to questions. **What problems is Sprinklr Social solving and how is that benefiting you?** Being able to schedule, analyze, and review content all in one platform. ### 30. Great tool for social media in-depth analysis and trends **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 30, 2024 **What do you like best about Sprinklr Social?** I like the ease with which I was able to platform. The UI was intuitive, which allowed me to perform tasks easily. The features were also up to the mark. Overall, good experience. **What do you dislike about Sprinklr Social?** I believe the account integrations could be done even better, the UI being intuitive still felt a bit left behind the trend which can be updated by their team. **What problems is Sprinklr Social solving and how is that benefiting you?** It helps me in the most important aspect i.e. the social media management by providing me great analytics and trends about the market which help me serve better. ### 31. Review for Sprinklr **Rating:** 4.5/5.0 stars **Reviewed by:** Sonal G. | Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 28, 2024 **What do you like best about Sprinklr Social?** Sprinklr is a great platform for multiple social campaigns. **What do you dislike about Sprinklr Social?** Need live chat support in case we have quick queries. **What problems is Sprinklr Social solving and how is that benefiting you?** We do not have to use multiple platforms for social campaigns in one go only one platform for all. ### 32. Excelent Social Listening Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vinícius S. | Analista de Social & Data , Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 16, 2024 **What do you like best about Sprinklr Social?** I love the quick search feature, as well as the new AI integrations for creating queries and analyzing data. **What do you dislike about Sprinklr Social?** I hate the Presentation tool, it is simply awful and should never be used. Delete everything and start fresh, it is simply the worst experience I´ve ever had with any marketing tool. **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr helps me keep all brand accounts in order, with a somewhat easy-to-use/learn interface. ### 33. It's new, interesting, and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Sipun B. | SEO Content Writer , Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 16, 2024 **What do you like best about Sprinklr Social?** User friendly interface is the best thing in this platform which can be the first choice for everyone. **What do you dislike about Sprinklr Social?** I am not clear about its demerits, will take some time to confirm. **What problems is Sprinklr Social solving and how is that benefiting you?** Millions of publicly available news, blog, and review sites to derive insights and subsequent actions to improve CX ### 34. Great for my workflow and small team **Rating:** 4.0/5.0 stars **Reviewed by:** Gwendolyn M. | Content Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Social?** Easy collaboration amongst multiple teams and locations **What do you dislike about Sprinklr Social?** Difficult to browse topics outside of the channel feeds **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr Social makes it very easy to get the legal checks we need within one system, not only for customer service replies, but for our organic social schedule. ### 35. Experience with Sprinklr from a Social Media Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Cristina M. | Social Media Coordinator, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Social?** Scheduling, monitoring and analysing contents posted. **What do you dislike about Sprinklr Social?** Bug that may occur. In terms of link of API with the major social they should try to anticipate the feature where possible. **What problems is Sprinklr Social solving and how is that benefiting you?** Scheduling problems Connecting account problems Monitoring mentions and key comms Analysing and build new dashboard ### 36. Social Media Strategy and Optimization Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed H. | Social Media Strategy and Optimization Manager, Media Production, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Social?** The best options in Sprinklr that it is customizable and you can change its rules based on your business objectives adding to that their fast base in updating the platform with the latest technology and updates **What do you dislike about Sprinklr Social?** its price is very high specially compared to other tools, adding to that they got paid for every single service they provide, like premium CS or advisor consultancy, this should be part of the service not extra cost **What problems is Sprinklr Social solving and how is that benefiting you?** Reporting, Routing, analysis, AI, chatbot & automation ### 37. Product works **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 21, 2024 **What do you like best about Sprinklr Social?** Ability to monitor numerous channels simultaneously **What do you dislike about Sprinklr Social?** Still not as robust and intuitive as we would like, but still a good product **What problems is Sprinklr Social solving and how is that benefiting you?** Allows us to monitor numerous social media channels ### 38. Good Tool to work in **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham S. | Supervisor, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Social?** Sprinklr has been updated and becomes easy to work in **What do you dislike about Sprinklr Social?** Few reporting is hard to work in and few widgests are not aligned with tool **What problems is Sprinklr Social solving and how is that benefiting you?** We are using Sprinklr to review the cases and giving response and resolving Customer concerns ### 39. Sprinklr Social - One Stop Solution for all social listening needs **Rating:** 5.0/5.0 stars **Reviewed by:** Kalpit J. | Assistant Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 23, 2023 **What do you like best about Sprinklr Social?** It is one of the best available tool for social listening and analysis. It is quite easy to understand and use once you get trained on the same. Responding to customer queries and requests is very easy once the social channels are integrated well. **What do you dislike about Sprinklr Social?** Could be a bit difficult to understand if you don't get proper guidance. There are too many features and elements to get lost into. **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr is bringing in social listening, E-commerce analysis, social customer support, content sharing on different channels together. Which is helping the businesses to deep-dive into the data to take important business decisions. The integration of AI has helped the tool to provide quick glance into the top peaks. ### 40. Multiple Clinic Set-Up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Social?** With managing over 200+ clinics and I like the fact that all of the locations are in one place that I can easily look up any details that I need. Plus, I can post to multiple locations at once. **What do you dislike about Sprinklr Social?** A down fall is that you can not delete already published instagram posts. **What problems is Sprinklr Social solving and how is that benefiting you?** We can allow staff at the clinics to be able to post on their social media accounts without having direct access to their pages. ### 41. One stop shop for social media **Rating:** 4.5/5.0 stars **Reviewed by:** Katrina W. | Customer Experience Manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 16, 2024 **What do you like best about Sprinklr Social?** Everything is all in 1 portal -- the content, the publishing, the messages, the analytics. **What do you dislike about Sprinklr Social?** I still find it a little clunky to navigate. Would love a different calendar interface to see when I've scheduled posts. **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr is compatible with our compliance requirements, so I don't have to think about whether or not my post is approved / allowed. ### 42. Would Recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 25, 2024 **What do you like best about Sprinklr Social?** I like the user easability and the ease of integration **What do you dislike about Sprinklr Social?** There isn't anything I can think of to comment on **What problems is Sprinklr Social solving and how is that benefiting you?** Helping to monitor performance ### 43. I believe it's a great tool for working with social media! **Rating:** 5.0/5.0 stars **Reviewed by:** LUCAS D. | Assistant of Social Media, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Social?** For me, it's the easiest way to work with social medias. **What do you dislike about Sprinklr Social?** Sometimes it goes down. Some letters from the keyboard doesn't work. **What problems is Sprinklr Social solving and how is that benefiting you?** Concentrates all the answers in the posts from the company! Allows to check all of them! ### 44. I use Sprinklr 2-3 times a week as an easy way to keep up with posts. **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar L. | Private Wealth Advisor, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 21, 2024 **What do you like best about Sprinklr Social?** This is a great way to schedule posts in advance, which saves time! **What do you dislike about Sprinklr Social?** I would like access to a broader source of publications. **What problems is Sprinklr Social solving and how is that benefiting you?** The ability to schedule posts is among the best features. ### 45. Sprinklr has been great but it's a bit complicated at times to navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Social?** I like that we're able to view multiple columns including the outbox and the number of cases we have waiting to be assigned **What do you dislike about Sprinklr Social?** I'm not a fan of the navigation, reviewing your outbox can be a bit of a challenge as it's not in order as you sent responses **What problems is Sprinklr Social solving and how is that benefiting you?** Being able to tackle issues our customers have with our products allows us to resolve the problems ASAP and report any issues directly, for example glitches ### 46. Great tool for Social Media Analytics And Trend Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Harsh M. | Analyst, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 29, 2024 **What do you like best about Sprinklr Social?** The qualities I liked about this are smooth social media account management and ease of use **What do you dislike about Sprinklr Social?** we can work on the ease of integration and in some way customer experience **What problems is Sprinklr Social solving and how is that benefiting you?** For me Social media account management and social media listening with proper data numbers ### 47. Many good solutions, but much effort to bring the system to the standard you want to have it in **Rating:** 4.0/5.0 stars **Reviewed by:** Matthias K. | Projektleiter, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Social?** Automatically posting of most of the pre-set postings **What do you dislike about Sprinklr Social?** Still not possible to pre-set tags and/or links on IG story elements **What problems is Sprinklr Social solving and how is that benefiting you?** Planning and pre-setting Social Media postings in different platforms with approval processes between us (agency) and customer. ### 48. Been working on social media data analysis/strategy and Sprinklr has been instrumental in doing so **Rating:** 4.5/5.0 stars **Reviewed by:** Jitu A. D. | Analyst, Data Insights and Content Strategy, Organic Social Media , Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Social?** Ability to build interactive data analysis dashboards and widgets **What do you dislike about Sprinklr Social?** Tends to be very slow at times. Product tickets take a long time to be resolved **What problems is Sprinklr Social solving and how is that benefiting you?** Analyzing and compartmentalizing large set of structured and unstructured data ### 49. easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 21, 2024 **What do you like best about Sprinklr Social?** i like how the interface is easy to navigate and aesthetically pleasing **What do you dislike about Sprinklr Social?** i wish there were more organizational features in each dahsboard **What problems is Sprinklr Social solving and how is that benefiting you?** helping with scheduling, employee analytics, and employee advocacy ### 50. It has been interesting **Rating:** 4.5/5.0 stars **Reviewed by:** Sidhant S. | Associate Consultant, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 29, 2024 **What do you like best about Sprinklr Social?** Easy to navigate through the application **What do you dislike about Sprinklr Social?** Sometimes there can be channel related issues where messages are not visible. **What problems is Sprinklr Social solving and how is that benefiting you?** It is helping me with an omni channel tool, where I can manage all my apps. ## Sprinklr Social Discussions - [What is the best way to find hashtags that are getting traffic.](https://www.g2.com/discussions/34161-what-is-the-best-way-to-find-hashtags-that-are-getting-traffic) - 1 comment, 1 upvote - [Can I use this for my personal accounts?](https://www.g2.com/discussions/33990-can-i-use-this-for-my-personal-accounts) - 1 comment, 1 upvote - [View Sprinklr Social pricing details and edition comparison](https://www.g2.com/products/sprinklr-social/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-29+18%3A42%3A53+-0500&secure%5Bsession_id%5D=b45e4a5d-df69-4543-a884-9ee19b4d4289&secure%5Btoken%5D=8770faae6b163a90a204a0322b612dcf7dae5c55f96d80a1f796386556428ca2&format=llm_user) ## Sprinklr Social Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Social Analytics** - Competitor Analysis - Post Performance - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation - Image Library **Collection** - Review Forms - Engagement **Content Sharing** - Social sharing - Content scheduling - Content optimization - AI Content Generation - Content Settings - Generative AI **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis - Social Media Monitoring - Competitor Monitoring - Hashtag Tracking - Engagement Tracking - Activity Tracking - Influencer Tracking - Impact Measurement **Content** - Types - Migration - Publishing - UGC **Generative AI** - AI Text Generation **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integration - Social Media Integration **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Social Management** - Social Analytics - Social Publishing - Multi-Account Management - Social Ads - Campaign Planning - Hashtag Capabilites - Multi-Campaign - Customer Engagement - Automated Publishing - Real-Time Analytics **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - Customizable Reports **Discovery** - 3rd-Party Trends **Process** - Mentions - Tickets - Macros **Moderation** - Reviewer Validation - Legal Agreements **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Engagement** - Live Streaming - Omnichannel - Personalization - Conversational Commerce - Moderation **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Additional Functionality** - Negative Feedback Management - Dashboard - Audience Analytics - Multi-Account Management - API - Collaboration Tools - AI Copilot - Data Import/Export - Data Visualization - Audience Engagement - Content Publishing Options - Content Discovery - Generative AI - Performance Metrics - Natural Language Processing - Optical Character Recognition - Campaign Analytics - Multi-Language - Multi-Channel Data Collection - Reporting/Analytics - Audience Targeting - Commenting/Notes - Approval Process Control - Content Library - Reporting & Statistics - Social Promotion - Real-Time Analytics - Customer Engagement - Automated Publishing - Benchmarking - Boolean Search - Tagging - Visual Analytics - Access Controls/Permissions - Reputation Management - Social Listening - Social Advertising - Customizable Reports - Campaign Management - Content Management - Workflow Management **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Channels** - Email - Social - Live Chat - Phone - Text **Use Cases** - E-commerce - Retail - Customer Service **Analytics** - Engagement tracking - Trends - Employee Engagement **Social Shopping** - Shoppable Media - Social Store **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management **Mobile** - Mobile Optimization **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Administration** - Insights - Content - Sampling **Platform** - Integrations - Mobile - Adoption Insight - Auto-translation & multiple language management - Communication Management - Content Management - Badge Management - Survey/Poll Management **Analytics** - Social Listening - Campaigns **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Platform** - Multichannel Sharing - Integration - Content Distribution **Display Options** - Badges - Third-Party Integrations - Social Media Integration - Website Integration **Agentic AI - Employee Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Additional Functionality** - Reporting/Analytics - Mobile Access - Employee Database - Dashboard - Single Sign On - AI Copilot **Generative AI** - Generative AI **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Sprinklr Social Alternatives - [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) - 4.4/5.0 (373 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,819 reviews) - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) - 4.3/5.0 (7,432 reviews)