Listening is easy to use and provides 360 degree data. I like how the insights are broken based on audience emotions i.e. positive, negative, or neutral. The inclusion of separators to get data is awesome and makes the tool extremely easy to use. Review collected by and hosted on G2.com.

Nothing much apart from the licensing cost, which is on extremely higher side. Maybe they can launch the services in silos and can charge less when a particular service (listening/insights/etc) is availed. Review collected by and hosted on G2.com.

The ability you have to customize Sprinklr to fit your team's exact needs is what makes it THAT much better than any other social media management tool I've used. Review collected by and hosted on G2.com.

That being said, it can be a bit overwhelming at first trying to digest all the possible configurations. Their team has been very helpful in figuring out how to make the tool best work for us, which I really appreciate. Review collected by and hosted on G2.com.

Various Features categorized and simple to navigate and work around with Review collected by and hosted on G2.com.

A relatively slow tool but things are improving slowly and steadily Review collected by and hosted on G2.com.

The comprehensive insights provided can give a full 360 degree of your campaigns and how your brand fits into larger conversations. This is THE platform for enterprise use Review collected by and hosted on G2.com.

Sometimes I find that it isn't the most intuitive program to use, and we need to rely on the Sprinklr experts to manage the system for us rather than managing the system for ourselves. Some APIs aren't available but usually that is down to the social platform itself. Review collected by and hosted on G2.com.

AI-powered research was the USP here i can say. Literally PRODUCTIVE OUTCOMES. Review collected by and hosted on G2.com.

I can say that it can be more convenient on the accuracy aspect. Review collected by and hosted on G2.com.

There is so much data that can be analyzed and found through Sprinklr Insights. It takes a while to set up, but once that's done there is incredible worth. Review collected by and hosted on G2.com.

It can be very daunting when you first look at it because of the vast amount of options that are available. It takes some time to learn it. Review collected by and hosted on G2.com.

You don't know what you don't know until you look further. Lots of information. Review collected by and hosted on G2.com.

What specifically applies to my team my role and my area. Review collected by and hosted on G2.com.

It gives better updates about the product, you can understand the actual feedback of a user and analyze your product success accordingly. Review collected by and hosted on G2.com.

It could give more deeper analysis for the business partners so that they can a kind of swot analysis of their products/services and makes it easier for their further business decisions. Review collected by and hosted on G2.com.

The consumer insights analytics help in understanding the customer behaviour and what customers are talking about. The datais rich and really helps to drill down to the specific information. Review collected by and hosted on G2.com.

As the platform continusly updates it can be overwhelming at times. Review collected by and hosted on G2.com.

I like most about Sprinklr Insights is its comprehensive data coverage. It monitors over 25 social media platforms, including Twitter, Facebook, Instagram, LinkedIn, and TikTok, as well as news websites, blogs, and forums. This gives you a complete picture of what people are saying about your brand and industry online. Review collected by and hosted on G2.com.

This tool have a lack of transparent communication. Review collected by and hosted on G2.com.