--- title: Sprinklr Service Reviews meta_title: 'Sprinklr Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 748 reviews by the users' company size, role or industry to find out how Sprinklr Service works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 748 scale: '5' date_modified: '2026-07-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Sprinklr Service Reviews **Vendor:** Sprinklr **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.3/5.0 **Total Reviews:** 748 ## About Sprinklr Service Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. ## Sprinklr Service Pros & Cons **What users like:** - Users appreciate the **ease of use** of Sprinklr Service, finding it a simple yet powerful tool for improving CX. (81 reviews) - Users love the **user-friendly interface** of Sprinklr, making social media management effortless and efficient. (64 reviews) - Users value the **professional and cooperative team** behind Sprinklr, enhancing their experience with skilled support and services. (52 reviews) - Users value the **efficiency** of Sprinklr Service, enjoying seamless management of all channels in one interface. (47 reviews) - Users value the **excellent customer support** from Sprinklr Service, praising its responsiveness and commitment to user experience. (37 reviews) - Users find Sprinklr **easy to use** once familiar, benefiting from helpful support and effective scheduling tools. (30 reviews) - Centralization (29 reviews) - Integrations (29 reviews) - Users value the **customizable interface** of Sprinklr Service, enhancing their social media management and reporting efficiency. (29 reviews) - Intuitive (24 reviews) **What users dislike:** - Users find the platform's **complexity overwhelming** , particularly for smaller teams and new users requiring extensive training. (29 reviews) - Users experience a **steep learning curve** with Sprinklr Service, requiring considerable training for effective platform usage. (27 reviews) - Users experience **missing features** with Sprinklr Service, requiring native posting and facing performance issues during multi-tab use. (26 reviews) - Users experience **slow loading** times with Sprinklr Service, impacting efficiency and usability during critical tasks. (23 reviews) - Users face a **steep learning curve** with Sprinklr Service, making it challenging for new or small teams to adapt. (21 reviews) - Time Delays (20 reviews) - Delays (14 reviews) - Users experience **poor customer support** with slow responses, frequent crashes, and issues with AI understanding nuances. (14 reviews) - Users frequently face **software bugs** that hinder functionality, including issues with dark mode and case transfers. (14 reviews) - Time-Consuming (14 reviews) ## Sprinklr Service Reviews ### 1. Streamlines Social Media Management Perfectly **Rating:** 5.0/5.0 stars **Reviewed by:** Waqar A. | ORM, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2023 **What do you like best about Sprinklr Service?** I use Sprinklr Service mainly to handle brand social media on a daily basis. I like how it keeps all social media interactions in one place, making everything easier to manage and respond to. It helps me manage messages, comments, and overall engagement across different platforms without things getting messy. What I like is that everything stays in one place, so it's easier to keep track of conversations and make sure no customer query is missed. It just makes the whole process of managing social media a lot smoother and more organized. It helps me manage a large volume of messages and comments without missing anything, which used to be a challenge earlier. Also, keeping everything in one place saves time and makes handling social media much more organized. **What do you dislike about Sprinklr Service?** Some dashboard and filtering options feel a bit complex at first, so a simpler layout or clearer navigation would make things even smoother. **What problems is Sprinklr Service solving and how is that benefiting you?** I use Sprinklr Service to manage a large volume of social media interactions effortlessly, keeping messages, comments, and engagement organized, ensuring no query is missed, and saving time with everything centralized. ### 2. Love the features! **Rating:** 4.0/5.0 stars **Reviewed by:** Megan L. | Communications Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I feel like most features my organization uses have stayed the same since last year. **What do you dislike about Sprinklr Service?** When you click on a hyperlink inside Sprinklr, it used to open the link in a new tab but it hasn't done that lately. It will just take the sprinklr tab to a new page, which is very inconvenient. **What problems is Sprinklr Service solving and how is that benefiting you?** Getting to see a real time call transcript allows me to catch what I didn't hear from the audio, and is great for when you need to catch a phone number, email, or order number. Also, a lot of education material is housed for my team in Sprinklr now, so it's less clicks outside of the sprinklr window. ### 3. I think it is a good platform to handle all the other paid dashboards at one place **Rating:** 4.0/5.0 stars **Reviewed by:** Yukti A. | Senior Executive-Media, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** We can have multiple data sets and data related to paid and organic performance and there are plenty of metrics to measure the performance of our campaigns. **What do you dislike about Sprinklr Service?** There are multiple errors come while setting up the campaign but it does not mention what is required to rectify that error, rest dashboard navigation can be better and bulk changes can also be improved. **What problems is Sprinklr Service solving and how is that benefiting you?** I basically handle digital advertising platforms through sprinklr which is actually a good to go to handle all the dashboards at one single stop, which reduces the dependency on other individual dashboards ### 4. A good chatbot platform for the website **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Sprinklr Service?** The entire ease of setting it up and customizing the workflows as per business requirements is very good. It is a low code platform and the entire development becomes super easy for the tech team. This provides the required agility in the evolving world. **What do you dislike about Sprinklr Service?** There is nothing particular that I dislike. Would have liked if it would have evolved into a CDP platform considering its breadth of service offerings now. **What problems is Sprinklr Service solving and how is that benefiting you?** It is solving the problem of customer chat on my website. Earlier, we had different solutions, but this fulfilled all our business requirements. Customers can avail self-service on our corporate website when they decide to interact and use the chat option. They can also talk in natural language and the platform can help us generate leads. ### 5. Sprinklr Was Easy to Use, but I Can’t Speak to Its Current Capabilities **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Sprinklr Service?** From my experience, the most valuable aspect of Sprinklr was its ability to manage social media activity in one place. It made planning, publishing and monitoring content straightforward, and integrated well with our existing systems, making it easy to use day to day. I haven't used the platform for some time since moving into a different role, so I can't comment on its current capabilities, but my experience with the service was positive. **What do you dislike about Sprinklr Service?** No comment at this stage - as I haven't used the service in some time. **What problems is Sprinklr Service solving and how is that benefiting you?** The biggest benefit of Sprinklr was having everything in one place. Being able to manage social media activity, and publish content from a single platform made the process much more efficient and provided a stronger governance framework. While there were some integrations that were a little clunky at the time, having one central place to manage everything made day-to-day work much more seamless. I haven't used the platform for some time since moving into a different role, so I can't comment on its current capabilities, but my experience with the service overall was positive. ### 6. Sprinklr have greatly enhanced our social campaign performance and ROI. **Rating:** 4.0/5.0 stars **Reviewed by:** Aldo S. | Digital engagement strategist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Sprinklr Service?** Sprinklr is indeed a great solution in harmonizing customer experiences on many channels. We are fond of its powerful social listening tools that enable us to monitor brand mentions and sentiment in real-time and get instant information. Its inbuilt social publishing and social interaction tools imply that we can operate all our social media campaigns through a single dashboard, which will schedule our content and efficiently respond to customers. The customer service interactions are also automated, which directs inquiries to the appropriate team immediately. **What do you dislike about Sprinklr Service?** The primary weakness of Sprinklr is that it is too complex which may introduce a high learning curve to new users. There is too much functionality in the platform that the user interface may occasionally become overwhelming and rather cluttered, and locating specific settings becomes difficult in a short amount of time. The cost structure is also at the higher end which may be an obstacle to smaller organizations wishing to get the full range of capabilities it offers. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr has entirely changed our former disjointed customer engagement strategy. Previously, marketing, care, and analytics teams had different and unlinked tools, which resulted in inconsistent messaging and slow reactions. Today, customer interactions are centralized and all are through Sprinklr. This has significantly enhanced our speed of response, brand voice uniformity and given us a holistic customer overview, which increased satisfaction and efficiency in operations. ### 7. Sprinklr Service Streamlines End-to-End Support with Powerful Agent Copilot Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Imanda I. | Office Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Sprinklr Service?** Sprinklr Service is where we run our end-to-end support workflows and using the new dialogue tree tool within the Agent Copilot to give my team a step-by-step map for solving technical problems. I also use the Model Context Protocol (MCP) to let our AI Copilots to talk directly to our internal databases so they can fetch real-time shipping or billing data for the agent automatically. furthermore, we also utilize the new supervisor audio transfer that let supervisor to hear agent conversation with customer during the support calls, coaching is much more easier because supervisor can hijack and gives guidance to the agent in real-time and solve customer issues. **What do you dislike about Sprinklr Service?** I think Sprinklr Service need to improves the processing delay within the Copilot tools, it is great that the AI can run its own prompt to find answer, but sometimes it adds a 3 to 5 second delay to the chat which can feel like a long time during a live support session with customer. There are also bugs with the copy and paste tools, I accidently copies the formatting code along with the text when copying answer on the Copilot, which makes the message look messy when I paste it to a customer. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service provide a better transition coaching from the supervisor as now they can hear the live conversation between support agents and customer, they can gives a live feedback and feedback on how agents should approach and explain complex issues to the customer. ### 8. With Sprinklr, managing influencer campaigns becomes streamlined and far less chaotic **Rating:** 4.5/5.0 stars **Reviewed by:** Michael K. | Marketing customer service, Renewables & Environment, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Sprinklr Service?** Sprinklr as renowned for its unified platform for social media management. What I like best is the analytics part, which gives a deep insight into campaign performance that was previously difficult to collate. The content calendar feature is a lifesaver too, as it makes planning and scheduling posts across different channels super easy. It’s a game-changer for teams looking to coordinate social work efficiently. **What do you dislike about Sprinklr Service?** One thing that can be said about Sprinklr is that as powerful as it is, it can also feel pretty overwhelming with all of the features it provides. It has a somewhat steep learning curve at first, and sometimes it can be tricky to find the precise setting you want. The downside is also that I found the pricing to be quite high, which could be a hurdle for smaller businesses. **What problems is Sprinklr Service solving and how is that benefiting you?** In many ways, the feature set is so broad (and powerful) that it can Pretty Overwhelmed feel to Sprinklr when you first arrive. And sometimes all that creates this feeling takes a little While to navigate precisely where you want. Inflection points are also a problem- in this instance the cost of Sprinklr is rather high. This could mean it is out of reach for smaller businesses. ### 9. Sprinklr helps us track customer feedback efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** Morgan F. | Customer experience Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Sprinklr Service?** The greatest feature is that all the customer feedback is displayed in one dashboard. I am also able to keep track of the reviews in several channels, and notice the trends without having to change between various systems. Its capabilities allow me to prioritize answers and cope with tasks. This has brought a better organization to my work and has enabled me to respond to customers quicker, and I have been able to maintain engagement on all fronts. **What do you dislike about Sprinklr Service?** The issue with it that irritates me is that Sprinklr may seem somewhat complicated because of all the information and choices there. Reviews can not always be filtered and handled intuitively and may require more time than anticipated. Although it contains a great number of helpful functions, they can be difficult to use. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr is the solution to the issue of fragmented customer reviews on various platforms. I used to visit every site separately and this was time consuming. All reviews can now be seen and answered in a single place which saves time and avoids errors. It enhances my customer-related interaction process and makes my team responsive enough to create a better customer engagement. ### 10. Sprinklr Service: Enhancing CRM and Competitor Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Pooja P. | Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2026 **What do you like best about Sprinklr Service?** I use Sprinklr Service for managing customer support and it's a CRM tool that enhances customer insights and assists with trend analysis and development. I appreciate its capability for proactive listening across multiple channels like Twitter, Facebook, Instagram, and LinkedIn. I also like its benchmarking, engagement-to-marketing features, and the competitor analysis feature that helps keep a tab on competitors. Additionally, the setup was very easy and I found the support service to be great. **What do you dislike about Sprinklr Service?** nothing **What problems is Sprinklr Service solving and how is that benefiting you?** I use Sprinklr Service for managing customer support and enhancing CRM insights. It helps with proactive listening across multiple channels and keeping tabs on competitors with competitor analysis. ### 11. Sprinklr- Global Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin G. | Quality Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Sprinklr Service?** Sprinklr Service stands out for its AI-powered automation and unified platform approach, which allows businesses to manage customer interactions across multiple channels in one place. I especially like how it integrates social media, messaging apps, and customer support into a single dashboard, making it easier to track and respond to customer needs in real time. Additionally, its advanced analytics and reporting tools help businesses gain deeper insights into customer behavior and improve decision-making. **What do you dislike about Sprinklr Service?** Sprinklr Service could improve its user experience, as the platform can feel complex and overwhelming, especially for new users. Simplifying the interface and making navigation more intuitive would make it easier to adopt. Additionally, faster onboarding with clearer tutorials or guided workflows would help users understand and utilize its full capabilities more effectively. Improving response times in customer support and optimizing system performance for smoother operation would also enhance the overall experience. **What problems is Sprinklr Service solving and how is that benefiting you?** We can easily access the customer interactions and knowledge-base. Widgets are editable according to our needs. ### 12. Sprinklr Service Removes Language Barriers and Empowers Global Support Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge M. | Senior security analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Sprinklr Service?** I believe Sprinklr Service is the top customer service management platform because they manage to removes the language barrier for our global team. If a customer writes to us in a language that our support agent doesn't speak, the AI automatically translates our internal help articles into the agent's language. This means any agent can help any customer without needing to use separate translation website or apps, makes the team much more confident. **What do you dislike about Sprinklr Service?** Setting up Sprinklr Service is complex, especially for the call reroutes that is still very hard to learn. I wish there was a simpler drag-and-drop way to change how our calls are routed without needing a technical expert to assist. **What problems is Sprinklr Service solving and how is that benefiting you?** With Sprinklr Service, it is faster to transfer call for idle agents, our customer spend much less time waiting on hold while we try to find someone to take their call. ### 13. Best social media magagement tool EVER **Rating:** 5.0/5.0 stars **Reviewed by:** Julian R. | Social Media Associate Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** The new AI tools are great. Simplifies many processes and provides the best insights based on the available data. It's pretty straightforward and intuitive to use. **What do you dislike about Sprinklr Service?** Translations to Spanish still need improvements overall. **What problems is Sprinklr Service solving and how is that benefiting you?** Manage all the social networks easily, assigning roles and accounts for each individual is a win. Avoid publishing by mistake in other platforms is the best feature. Also, the almost native social media features Sprinklr has is a game-changer. ### 14. Omnichannel Powerful for Customer Service with Sprinklr **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed I. | Developer, System admin, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Sprinklr Service?** What I like best about Sprinklr Service is unified platform for customer service across all digital channels. It gives agents and supervisors a 360° view of the customer, combines AI-driven insights with real-time engagement, and makes it easier to deliver consistent, personalized support at scale. and the easiness of use **What do you dislike about Sprinklr Service?** some workflows require multiple steps to complete simple tasks, and performance can occasionally be slow when handling large volumes of data. and some times it needs the MS involvement. **What problems is Sprinklr Service solving and how is that benefiting you?** the problems of managing customer service across many digital channels by bringing everything into one unified platform. Instead of switching between tools, it centralizes conversations, customer history, and performance data in a single view. This benefits me by saving time, improving agent efficiency, and enabling faster, more consistent responses. ### 15. Clear Scope of Work and Purpose-Driven APIs **Rating:** 5.0/5.0 stars **Reviewed by:** Vicky K. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Sprinklr Service?** Clear Scope of Work Defined example the Costing is for what purpose. IT related API`s would be exactly for what reason **What do you dislike about Sprinklr Service?** Issues occurred on real time SPOC is not available, however via Service Ticket it gets resolved **What problems is Sprinklr Service solving and how is that benefiting you?** API integration and Social Platform inclusion seamless process ### 16. Accurate, Reliable Customer Management with Impressive New AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Kavita S. | Operation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Sprinklr Service?** Sprinklr has been managing our customer base for a long time, and the best thing I like about it is its accuracy. It has never given us a bad experience. Even its new AI features are really good, and they also audit our customer interactions. **What do you dislike about Sprinklr Service?** The only thing I don’t like about Sprinklr is its multi-level login system. I wish it would let us use it on multiple devices instead of being limited to just one. **What problems is Sprinklr Service solving and how is that benefiting you?** Its solving our customer base, customer interaction and as mentioned previously with the addition of new AI features it manages our audits as well ### 17. Insightful Analytics That Strengthen Customer Care **Rating:** 4.5/5.0 stars **Reviewed by:** Shafat Z. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Sprinklr Service?** Insight and helps us with the analytices of the customer care **What do you dislike about Sprinklr Service?** Sometimes the core team of sprinklr doesn't support for the tech issues **What problems is Sprinklr Service solving and how is that benefiting you?** The performance of the tool was low at the beginning later on it was improved and now it runs smooth ### 18. Sprinklr platform **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmer F. | Senior Officer Web & Seo, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Sprinklr Service?** Tracking and analyzing content feels very smooth and seamless. **What do you dislike about Sprinklr Service?** They really need to improve the user experience, because right now it doesn’t feel as smooth or intuitive as it should. **What problems is Sprinklr Service solving and how is that benefiting you?** I really like the social platform analysis available on the platform. ### 19. Versatile Platform with Customizable Capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Anabella S. | Global Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I love that Sprinklr Service consolidates everything onto one platform, allowing us to do much more than just community management. It's been fantastic to personalize it according to our needs with adhoc categories for products, customer journeys, locations, and more. Additionally, I find the Listening Sources and Supervisor Console to be very useful. **What do you dislike about Sprinklr Service?** Well, it can be hard to understand if you're not familiar with the platform **What problems is Sprinklr Service solving and how is that benefiting you?** I like having everything in one platform and personalizing it to our needs with custom categories. I appreciate that I can do more than community management in one place. ### 20. All in One Tool with Sleek & Easy UI **Rating:** 4.5/5.0 stars **Reviewed by:** Akhil B. | ORM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Ease of adding customised macros and how seamlessly they integrate with automated rules to route, tag, and update case statuses instantly. **What do you dislike about Sprinklr Service?** The search functionality within historical cases could be sharper. When trying to look up old customer interactions using specific keywords or specific custom fields, the filtering process can feel a bit rigid. A more flexible, Google-like global search would save a lot of time. **What problems is Sprinklr Service solving and how is that benefiting you?** Option to like the comments or post on instagram via tool itself. ### 21. Streamlined Client Engagement Across Social Media **Rating:** 5.0/5.0 stars **Reviewed by:** Gessica C. **Reviewed Date:** January 22, 2026 **What do you like best about Sprinklr Service?** I like how Sprinklr Service lets me engage directly with clients across all social media platforms and helps me manage my agents in one place. I find it really useful that all the information I need is gathered in one place, making it easy to tag and get detailed info from client's conversations. The filters are great because they help reduce spam and noise, allowing the team to focus where it's needed. It also simplifies sharing information and engaging quickly on all social channels. Plus, Sprinklr Service helps me understand my clients better, which is crucial for improving my strategy and content. **What do you dislike about Sprinklr Service?** The care console and chatbot could be more user-friendly. **What problems is Sprinklr Service solving and how is that benefiting you?** I engage directly with clients on all social media and manage agents in one place. It helps share info, engage and respond quickly, filters spam, and redirects focus. I understand clients better and improve my strategy and content. ### 22. Greate to use with a few hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Sprinklr Service?** Easy daily use for reportings and data analysis, once everything is set up. Lots of different ways and features to get to into deep data analysis. Easy way to publish and plan content daily to the Social Media channels. Fast customer support that helps to understand and optimize the large number of features within the tool. **What do you dislike about Sprinklr Service?** The number of custom metrics needed to fully round up reports or to get specific KPIs that aren't exactly given due to API limitations or not available at all. Sometimes features are not as intuitive as expected and need a lot of time getting used to them. **What problems is Sprinklr Service solving and how is that benefiting you?** Easy to access data from all plattforms to review. ### 23. Mixed Experience: Great Features, Challenging Setup **Rating:** 0.5/5.0 stars **Reviewed by:** Kate H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Sprinklr Service?** I really find the Live Chat feature in Sprinklr Service useful. It's quite popular with customers and offers built-in language translations. **What do you dislike about Sprinklr Service?** Honestly, standing up our program in Enterprises has been lackluster and I don't have a favorite at the moment. It's less about the platform and more about the process for standing up our software. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service centralizes CXM and the Live Chat feature is popular with customers, offering built-in language translations. ### 24. Robust, Intuitive Hub for Managing Customer Engagements Across Social Channels **Rating:** 5.0/5.0 stars **Reviewed by:** Zaria S. | Social Media Specialist and Blogger, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Sprinklr Service?** Sprinklr’s Care Console is central to my daily workflow, serving as a robust and dependable hub for managing customer engagements. Its intuitive interface streamlines the review and response process, allowing me to maintain high-quality interactions across multiple social channels with significant ease. **What do you dislike about Sprinklr Service?** Connected accounts may experience intermittent connectivity issues, which can cause temporary disruptions to your workflow. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr takes the noise out of social media management. It simplifies cross-channel monitoring so we never miss a trend, while its automated workflows ensure our support team stays fast, focused, and effective. ### 25. Boosts Efficiency with Social Insights, Needs UI Improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Sprinklr Service?** I like the efficiencies Sprinklr Service creates. I appreciate the after-hours support and how it provides competitor data in a single dashboard. The greater visibility over company and competitor sentiment through social listening is valuable, along with the improved user experience through the live chat function. **What do you dislike about Sprinklr Service?** The UI is a little clunky, especially the internal tab system, which affects usability. Additionally, the constant meetings can be tiresome at times. **What problems is Sprinklr Service solving and how is that benefiting you?** I use Sprinklr Service for social listening and live chat, which gives greater visibility into company and competitor sentiment. It also increases efficiencies by providing after-hours support and competitor data in one dashboard. ### 26. Value for Money **Rating:** 4.5/5.0 stars **Reviewed by:** GURDEEP S. | Assistant Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** The new AI generated disposition is really good it focus on reducing the efforts **What do you dislike about Sprinklr Service?** It should have multiple level login to enhance the security and also it should give access to login to multiple devices **What problems is Sprinklr Service solving and how is that benefiting you?** Chat bot and contact center ### 27. Sprinklr Adds Real CRM Value with Strong New AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav K. | Assistant Manager Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Sprinklr Service?** Sprinklr has been playing an important role in our CRM function. It has added real value by helping us build a more customer-centric operation, and the newly added AI features are also very good. They even allow us to create new dispositions. **What do you dislike about Sprinklr Service?** It should offer multiple login options as well, so it’s more efficient to use. **What problems is Sprinklr Service solving and how is that benefiting you?** It’s helping us manage our CRM relationships and handle audit checksheets more smoothly, especially with the newly integrated AI features. ### 28. A POWERFULL TOOL MANAING TICKETS **Rating:** 5.0/5.0 stars **Reviewed by:** Keerthana M. | Associate CS, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** We can simulate customer interactions in bulk via the new AI plus studio, work space to see exactly the bots will respond before pushing changes live **What do you dislike about Sprinklr Service?** Steeper learning curve and setup complexity also entry level pricing Transparency **What problems is Sprinklr Service solving and how is that benefiting you?** It solves the problem of fragmented communication by unifying all social conversations,which improves response time and ensures consistent customer support. ### 29. Powerful Omnichannel Platform Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Rouf R. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Sprinklr Service?** The ability to bring all customer interactions into a unified omnichannel platform making it easier for teams to manage conversations at scale while maintaining consistency and quality across channels. The AI-driven insights, automation, and robust reporting help improve response times, agent productivity, and overall CX. **What do you dislike about Sprinklr Service?** Nothing I can think of so far but visually speaking we can enhance the illustrations / chart types further. **What problems is Sprinklr Service solving and how is that benefiting you?** It solves the challenge of managing high volumes of customer interactions across multiple channels by bringing everything into a single, unified platform thus eliminating silos between teams, improves visibility into customer conversations, and ensures faster, more consistent responses. ### 30. Unified Customer Engagement Through a Single Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Sprinklr Service?** Sprinklr Service helps streamline day‑to‑day operations by centralizing case management, reducing manual work, and improving visibility into customer interactions across teams. **What do you dislike about Sprinklr Service?** While Sprinklr Service is a powerful and flexible platform, certain areas—particularly dashboard creation and advanced reporting—can present a learning curve. Improving usability through more intuitive configuration tools and additional out‑of‑the‑box templates would enhance the self‑service experience. That said, Sprinklr’s support team has consistently been responsive, knowledgeable, and effective in helping navigate these complexities. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr allows us to respond to customers in one place instead of logging into all the different channels. This saves a lot of time and allows for easier reporting. ### 31. Powerful Omnichannel Capabilities, But Requires Expertise **Rating:** 4.0/5.0 stars **Reviewed by:** Hemanth B. | Senior Analyst- Finance, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Sprinklr Service?** I like Sprinklr Service for its true omnichannel support, which brings every interaction, whether it's a tweet, email, WhatsApp message, or phone call, into one unified timeline. This means agents don't have to dig through separate systems or ask customers to repeat themselves—everything is there at a glance. I also value the AI-powered agent assistance as it helps in managing customer queries efficiently. Additionally, the customer convenience is fantastic since customers can reach out on the platform they prefer—be it social media, messaging apps, email, or voice—and still get a seamless experience. **What do you dislike about Sprinklr Service?** The platform is powerful, but that also makes it complex. Initial setup, integration, and customization can take time and require expertise. Sprinklr is a premium solution, and smaller organizations may find the pricing steep compared to lighter alternatives. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps us unify customer support, solving inconsistent experiences, slow responses, and high agent workload. It offers true omnichannel support with AI-powered assistance, allowing seamless interaction across platforms like social media and messaging apps, providing customer convenience and a unified timeline for agents. ### 32. Highly Customizable and Effective Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Warren A. **Reviewed Date:** December 14, 2025 **What do you like best about Sprinklr Service?** I currently lead a team of 15 people who chat with customers via the Sprinklr platform. It allows us to speak with customers via a new method, it has great reporting built-in to the backend and is customizable to our business needs. I enjoy the functionality of the Sprinklr Service page, the customization is the greatest feature in my opinion. We are able to build our reports directly around metrics that are important for our wider business. This allows us to drive engagement between our team members and our customers in a more refined way. I believe the initial setup was smooth, and I highly rate its functionality and the ability to handle chats from multiple online sources via one system. **What do you dislike about Sprinklr Service?** Sometimes because of the amount of customization available, it can be overwhelming at times. Possibly a clearer way to navigate the different options available. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service allows us to chat with customers via multiple online sources. It offers great built-in reporting and customization around metrics important for our business, driving team and customer engagement in a refined way. ### 33. Basic, Intuitive UI with Features Right Where You Need Them **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek P. | Assistent Manager Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Sprinklr Service?** The product UI is very basic and easy to understand. All the services and features are placed in the right spots, so you don’t have to go searching around or jump between different sections to find what you need. **What do you dislike about Sprinklr Service?** The only thing I dislike about Sprinklr is its multi-login system. It should allow us to log in from multiple accounts. **What problems is Sprinklr Service solving and how is that benefiting you?** Currently, it’s helping us manage our customer ticket system and even supports our quality parameters. ### 34. One of the greatest social tool !! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashutosh C. | Senior developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2023 **What do you like best about Sprinklr Service?** I like that sprinklr keep adding new updates which make it more simple to use... The auto save option is very helpful because my work never gets lost. Dark mode and notifications help me when I work night time... Also the team chat and support is handy for quick help. Overall it save my time and make work smooth!! **What do you dislike about Sprinklr Service?** Sometimes sprinklr feel little heavy and slow when many tabs open. Price is also bit high for small teams like us. Support take time to respond which can be improved..I wish the platform open links in same window instead of new tab. If these small things fix it will be perfect.. **What problems is Sprinklr Service solving and how is that benefiting you?** It is helping to make my work easy and helps me to multitask. The background team of sprinklr has made the software so strong that it works smooth and lag free on just one click. Adding photos, videos, documents & links feature with the response to the customer helps to give an overview problem solving solution to the customer in one go. The "Add phrase" feature helps to give new responses to the customer with grammatical auto correction. This helps to provide variety of responses making it look less robotic and more human. Scheduling a post is another helpful feature that makes my work organized and can plan things out. Sprinklr can be used in our smartphones that enables use to go mobile and keep the work continuity and smooth. ### 35. SPRINKLR!!! is the best in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Usman A. | Online Reputation Management (ORM) Level 3, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Sprinklr Service?** “I like that Sprinklr Service keeps getting better. Now it’s even easier to reply to customers quickly, and I can see all their messages in one place without switching apps.” **What do you dislike about Sprinklr Service?** “Sprinklr Service can improve by being easier to use and faster, without freezing. It would also help if it was more affordable and had simpler options to customize for different needs.” **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr tabs help us to organise the cases well in our bucket. Notification tab make it easier to keep our previous cases in check. the pop up sound of the notification tab is really helpful. Master Agent Productivity Tab help us to keep a tab on our agents productivity and their performance. Dashboard feature help in terms of going through the cases which yet to be assigned. AUX feature is very smooth and easy to use for switching between Available, Training and breaks. Dark Mode feature is extremely helpful while working at night. Sprinklr is a multi-featured tool and the features are alligned in such a way that it is user friendly and easy to learn and access. ### 36. Fast & Trustworthy Service That Solves Problems in Our Way **Rating:** 4.5/5.0 stars **Reviewed by:** Lukas B. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Sprinklr Service?** The Sprinklr Service is pretty fast & tries to solve our problems in "our" way. **What do you dislike about Sprinklr Service?** Maybe that the AI feature can not be used perfectly to categorize social media posts into a trustworthy sentiment analysis. **What problems is Sprinklr Service solving and how is that benefiting you?** The problem of creating specific widgets to report our social media performance. ### 37. AI Automation and Built-In Quality Checks That Strengthen Customer Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Gurdeep S. | Operation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Sprinklr Service?** Its newly created AI automation and the new inbuilt quality check sheet are a great addition. Additionally It helps us to create proper customer base and effective review system **What do you dislike about Sprinklr Service?** You can only log in once, and that’s the only drawback it has. Multiple login should be allowed **What problems is Sprinklr Service solving and how is that benefiting you?** I use it to manage customer tickets and queries, maintain the customer base, and handle the quality check sheet. ### 38. Easy to Use, Quick to Implement, and Packed with Features **Rating:** 4.5/5.0 stars **Reviewed by:** Mahmoud A. | Senior Projects Manager, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Sprinklr Service?** Ease of use, ease of implementation, number of features, and ease of integration. **What do you dislike about Sprinklr Service?** Nothing to report so far, since I’ve only just started using it. **What problems is Sprinklr Service solving and how is that benefiting you?** It helped me bring all CX-related cases together in a single platform, with a lot of customization flexibility, and, last but not least, it’s supported by an amazing AI. ### 39. Creation to publication and response **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** I like that it is an all encompassing platform, we utilise it for our production, publishing and community response which i find really helpful to not have to jump around. **What do you dislike about Sprinklr Service?** The customer service can be a bit over complicated **What problems is Sprinklr Service solving and how is that benefiting you?** The ability to post to multiple platforms. I love that we can now do collaborator post now :) ability to review the data across a campaign is helpful ### 40. Unfied platform to manage customers, employees and data **Rating:** 5.0/5.0 stars **Reviewed by:** Swapnil M. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Sprinklr Service?** Sprinklr is user friendly and good to use **What do you dislike about Sprinklr Service?** While Sprinklr Service is often called the "Salesforce of social media" because of its sheer power and reach, it’s far from perfect. Beyond the slowness/latency you mentioned—which is a common gripe due to the massive amount of data it processes—there are several recurring "pain points" that users and industry experts highlight for improvemen **What problems is Sprinklr Service solving and how is that benefiting you?** It actually helping us to use one single platform instead of so many at one given time, Its easy , fast and time saving. ### 41. Keeps Customer Operations on Track with Smooth Relationship Management **Rating:** 5.0/5.0 stars **Reviewed by:** Daimler D. | Operation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Sprinklr Service?** The customer operations being handled are really good. Everything stays on track, and customer relationships are managed smoothly without any issues. **What do you dislike about Sprinklr Service?** It should include an option for multi-login, which currently isn’t available. **What problems is Sprinklr Service solving and how is that benefiting you?** It’s helping us manage our customer base, improve customer interactions, and enhance the overall quality of those interactions. ### 42. Unifies Customer Interactions Seamlessly Across Channels **Rating:** 5.0/5.0 stars **Reviewed by:** YAHYA A. | SR. Service desk analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 25, 2025 **What do you like best about Sprinklr Service?** What I like best about Sprinklr Service is its ability to unify customer interactions across multiple channels into one platform, Plus, its scalability and integration capabilities make it ideal for managing complex enterprise needs. **What do you dislike about Sprinklr Service?** some advanced configurations can be complex, which might slow down adoption for new users. However, once the learning curve is overcome, the benefits are significant **What problems is Sprinklr Service solving and how is that benefiting you?** Fragmented Communication Channels Lack of Real-Time Insights Manual Processes and Delays ### 43. Efficient Community Management, Some Clunkiness **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Sprinklr Service?** I like that Sprinklr Service does lots of things for me, and that it puts all community management into one space. I don't have to log into separate social platforms to do things - it is more efficient this way. **What do you dislike about Sprinklr Service?** It can be clunky at times, and the initial setup was a bit tricky and took a while. I also wish there were more situations where it automatically carries out tasks for me. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps me manage large amounts of customer engagement by putting all community management in one space, making it more efficient as I don't have to log into separate social platforms. ### 44. Efficiency and Customization, but UI to Improve **Rating:** 5.0/5.0 stars **Reviewed by:** Domenico P. | Digital Analytics and Performance Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Sprinklr Service?** I like the ability to customize reports according to business needs. It is useful because I can adjust different reports according to internal requests and needs, meeting all demands. Additionally, I found the initial installation of Sprinklr Service very simple. **What do you dislike about Sprinklr Service?** In my opinion, the graphical interface could be improved and made more user-friendly, and many aspects could be simplified because, as of today, its use is a bit more complex. And I think artificial intelligence could also help us in setting up some reports and making the user experience on the platform much smoother and simpler. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps me identify interesting trends, analyze the organic performance of the brand's content, and do benchmarking. I also find the ability to customize reports to meet all the internal needs of the company useful. ### 45. A game changer in social customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie K. | Social Media Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Sprinklr Service?** Sprinklr helps streamline our customer experience management across our various social and app review channels. We've been able to engage with customers, manage inquiries and resolve issues in real time. The community management and reporting features are best in class. **What do you dislike about Sprinklr Service?** The interface could be a bit more user-friendly/customisable as there are so many features which may be a barrier to novice users. **What problems is Sprinklr Service solving and how is that benefiting you?** A unified social customer service experience. ### 46. Handy CRM with Remarkable New AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Bhawna P. | Senior Operation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Sprinklr Service?** The customer relationship manager is pretty handy and works perfectly. Even the new AI features, like auto disposition and audit, have been remarkable. **What do you dislike about Sprinklr Service?** It gets stuck sometimes, and at times the response rate becomes poor. **What problems is Sprinklr Service solving and how is that benefiting you?** Its currently solving our complete CRM and audits ### 47. Sprinklr Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Sprinklr Service?** The Sprinklr service responds very promptly and reliably. **What do you dislike about Sprinklr Service?** Sometimes, unfortunately, there are technical problems that cannot be solved by the service. **What problems is Sprinklr Service solving and how is that benefiting you?** Help with solving configuration issues after API changes of the platform. ### 48. Streamlining Multichannel Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Felippe R. | customer support, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Sprinklr Service?** Sprinklr’s Customer Service platform stands out for its ease of use, allowing teams to quickly navigate and manage customer interactions without a steep learning curve. The ease of implementation is impressive, with a streamlined setup process that gets businesses up and running efficiently. Their customer support team is responsive and knowledgeable, providing timely assistance whenever needed, which makes a big difference in day-to-day operations. Given the platform’s robustness, I find myself using it frequently throughout the day to handle inquiries across multiple channels. Sprinklr offers a rich number of features, covering everything from AI-powered automation to detailed analytics, which empowers service teams to deliver exceptional support. Additionally, the ease of integration with other tools and platforms ensures that it fits smoothly into existing workflows without disruption. Overall, Sprinklr is a reliable and comprehensive customer service solution that balances powerful capabilities with user-friendly design. **What do you dislike about Sprinklr Service?** One downside is that the platform can sometimes feel overwhelming due to its extensive features, especially for smaller teams or those new to such comprehensive tools, which may require additional training to fully leverage all capabilities. **What problems is Sprinklr Service solving and how is that benefiting you?** Handling customer inquiries scattered across social media, email, chat, messaging apps, and more ### 49. Unified Customer Service Platform That Streamlines Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Omar H. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2025 **What do you like best about Sprinklr Service?** It brings together all aspects of customer service and engagement by integrating its different modules. **What do you dislike about Sprinklr Service?** It can be quite challenging to get used to, and there are occasional bugs in the backend that can be frustrating. **What problems is Sprinklr Service solving and how is that benefiting you?** By bringing together all interactions between a customer and a business into a single platform, the customer experience becomes unified. This approach allows us to lower costs by eliminating the need for separate teams to manage each platform where customers might engage with the business. ### 50. Efficient Workflow and Intuitive Tools, with Minor Platform Limitations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Sprinklr Service?** What we like best about Sprinklr Service is the ease and efficiency it brings to our workflow. The editorial calendar makes planning content seamless, and the social scheduling tools are intuitive and reliable. It helps us stay organized, collaborate across teams, and execute campaigns with confidence. **What do you dislike about Sprinklr Service?** One challenge we’ve encountered with Sprinklr Service is that some platforms still require native posting for certain features or formats. While Sprinklr covers a lot, there are occasional limitations that mean we have to leave the platform to complete a task. It’s a small inconvenience, but it can disrupt workflow efficiency. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps us solve several key challenges in social media management. It centralizes our content planning, publishing, and engagement tools into one platform, which reduces the need to juggle multiple systems. That saves us time and minimizes errors. The ability to schedule posts across channels, monitor performance, and respond to customer interactions all in one place has made our workflow more efficient and collaborative. It’s especially helpful for staying organized during high-volume campaigns and seasonal pushes. ## Sprinklr Service Discussions - [Does anyone have experience with Sprinklr sentiment analysis](https://www.g2.com/discussions/does-anyone-have-experience-with-sprinklr-sentiment-analysis) - 1 comment, 1 upvote - [View Sprinklr Service pricing details and edition comparison](https://www.g2.com/products/sprinklr-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-04+13%3A49%3A23+-0500&secure%5Bsession_id%5D=f9bf9dd6-64b7-4560-b4c5-d58f63923413&secure%5Btoken%5D=7ba03d63917c6cfa1c61264d171eba8622e2e912be3f8685e1efb6e507c13644&format=llm_user) ## Sprinklr Service Integrations - [Accutics](https://www.g2.com/products/accutics/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) - [Zendesk Sunshine](https://www.g2.com/products/zendesk-sunshine/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Sprinklr Service Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Generative AI** - AI Text Generation - AI Text Summarization **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Sprinklr Service Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,967 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)