# Top 10 Sprinklr Service Alternatives & Competitors **Average Rating:** 4.3/5 **Total Number of Reviews:** 743 Explore the best alternatives to Sprinklr Service for users who need new software features or want to try different solutions. Social Customer Service Software is a widely used technology, and many people are seeking innovative, user friendly software solutions with phone, mentions, and messaging. Other important factors to consider when researching alternatives to Sprinklr Service include user interface and response time. The best overall Sprinklr Service alternative is Agentforce Service (formerly Salesforce Service Cloud). Other similar apps like Sprinklr Service are Genesys Cloud CX, NiCE CXone, Five9 Intelligent Cloud Contact Center Platform, and LivePerson. Sprinklr Service alternatives can be found in [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation). ## Best Paid & Free Alternatives to Sprinklr Service - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [LivePerson](https://www.g2.com/products/liveperson/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ## Top 10 Alternatives to Sprinklr Service Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Sprinklr Service stacks up to the competition, check reviews from current & previous users in industries like Consumer Services, Financial Services, and Telecommunications, and find the best product for your business. ### 1. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,355 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Reviewers say compared to Sprinklr Service, Agentforce Service (formerly Salesforce Service Cloud) is: - Slower to reach roi - Better at support - More usable Categories in common with Sprinklr Service: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Sprinklr Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprinklr-service) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Agentforce Service (formerly Salesforce Service Cloud) vs NiCE CXone](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [Agentforce Service (formerly Salesforce Service Cloud) vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Agentforce Service (formerly Salesforce Service Cloud) vs LivePerson](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveperson) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Sprout Social](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprout-social) - [Agentforce Service (formerly Salesforce Service Cloud) vs Talkdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs ServiceNow Customer Service Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management) ### 2. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,554 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Sprinklr Service, Genesys Cloud CX is: - Slower to reach roi - More usable - Easier to set up Categories in common with Sprinklr Service: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Chatbots](https://www.g2.com/categories/chatbots), [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Sprinklr Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Genesys Cloud CX vs NiCE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Genesys Cloud CX vs LivePerson](https://www.g2.com/compare/genesys-cloud-cx-vs-liveperson) - [Genesys Cloud CX vs Zendesk for Customer Service](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Genesys Cloud CX vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Sprout Social](https://www.g2.com/compare/genesys-cloud-cx-vs-sprout-social) - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs ServiceNow Customer Service Management](https://www.g2.com/compare/genesys-cloud-cx-vs-servicenow-customer-service-management) ### 3. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Reviewers say compared to Sprinklr Service, NiCE CXone is: - Slower to reach roi - More usable - Better at meeting requirements Categories in common with Sprinklr Service: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Sprinklr Service vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-sprinklr-service) **Compare NiCE CXone with other alternatives:** - [NiCE CXone vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [NiCE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NiCE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [NiCE CXone vs LivePerson](https://www.g2.com/compare/liveperson-vs-nice-cxone) - [NiCE CXone vs Zendesk for Customer Service](https://www.g2.com/compare/nice-cxone-vs-zendesk-for-customer-service) - [NiCE CXone vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-nice-cxone) - [NiCE CXone vs Sprout Social](https://www.g2.com/compare/nice-cxone-vs-sprout-social) - [NiCE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NiCE CXone vs ServiceNow Customer Service Management](https://www.g2.com/compare/nice-cxone-vs-servicenow-customer-service-management) ### 4. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 617 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Reviewers say compared to Sprinklr Service, Five9 Intelligent Cloud Contact Center Platform is: - Slower to reach roi - More usable - Better at support Categories in common with Sprinklr Service: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Chatbots](https://www.g2.com/categories/chatbots) **Compare:** [Sprinklr Service vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-sprinklr-service) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Five9 Intelligent Cloud Contact Center Platform vs NiCE CXone](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [Five9 Intelligent Cloud Contact Center Platform vs LivePerson](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-liveperson) - [Five9 Intelligent Cloud Contact Center Platform vs Zendesk for Customer Service](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-zendesk-for-customer-service) - [Five9 Intelligent Cloud Contact Center Platform vs Freshdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-freshdesk) - [Five9 Intelligent Cloud Contact Center Platform vs Sprout Social](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-sprout-social) - [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Five9 Intelligent Cloud Contact Center Platform vs ServiceNow Customer Service Management](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-servicenow-customer-service-management) ### 5. [LivePerson](https://www.g2.com/products/liveperson/reviews) By LivePerson **Average Rating:** 4.3/5 **Total Reviews:** 207 Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions. Reviewers say compared to Sprinklr Service, LivePerson is: - Slower to reach roi - Better at support - More usable Categories in common with Sprinklr Service: [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Chatbots](https://www.g2.com/categories/chatbots), [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Sprinklr Service vs LivePerson](https://www.g2.com/compare/liveperson-vs-sprinklr-service) **Compare LivePerson with other alternatives:** - [LivePerson vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveperson) - [LivePerson vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-liveperson) - [LivePerson vs NiCE CXone](https://www.g2.com/compare/liveperson-vs-nice-cxone) - [LivePerson vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-liveperson) - [LivePerson vs Zendesk for Customer Service](https://www.g2.com/compare/liveperson-vs-zendesk-for-customer-service) - [LivePerson vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-liveperson) - [LivePerson vs Sprout Social](https://www.g2.com/compare/liveperson-vs-sprout-social) - [LivePerson vs Talkdesk](https://www.g2.com/compare/liveperson-vs-talkdesk) - [LivePerson vs ServiceNow Customer Service Management](https://www.g2.com/compare/liveperson-vs-servicenow-customer-service-management) ### 6. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,987 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Sprinklr Service, Zendesk for Customer Service is: - Slower to reach roi - More usable - Better at support Categories in common with Sprinklr Service: [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Chatbots](https://www.g2.com/categories/chatbots), [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Sprinklr Service vs Zendesk for Customer Service](https://www.g2.com/compare/sprinklr-service-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs LivePerson](https://www.g2.com/compare/liveperson-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Sprout Social](https://www.g2.com/compare/sprout-social-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service) ### 7. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,749 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to Sprinklr Service, Freshdesk is: - Slower to reach roi - Easier to set up - Easier to admin Categories in common with Sprinklr Service: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Sprinklr Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-sprinklr-service) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Freshdesk vs Genesys Cloud CX](https://www.g2.com/compare/freshdesk-vs-genesys-cloud-cx) - [Freshdesk vs NiCE CXone](https://www.g2.com/compare/freshdesk-vs-nice-cxone) - [Freshdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-freshdesk) - [Freshdesk vs LivePerson](https://www.g2.com/compare/freshdesk-vs-liveperson) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs Sprout Social](https://www.g2.com/compare/freshdesk-vs-sprout-social) - [Freshdesk vs Talkdesk](https://www.g2.com/compare/freshdesk-vs-talkdesk) - [Freshdesk vs ServiceNow Customer Service Management](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management) ### 8. [Sprout Social](https://www.g2.com/products/sprout-social/reviews) By Sprout Social **Average Rating:** 4.4/5 **Total Reviews:** 6,430 Sprout Social is an intuitive platform that delivers smarter, faster business impact from social media.. Empower your teams to better connect with audiences, streamline publishing workflows, collaborate in real-time, and power strategic business decisions with the social insights that matter most—at scale. Reviewers say compared to Sprinklr Service, Sprout Social is: - Slower to reach roi - Easier to set up - Easier to admin Categories in common with Sprinklr Service: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Sprinklr Service vs Sprout Social](https://www.g2.com/compare/sprinklr-service-vs-sprout-social) **Compare Sprout Social with other alternatives:** - [Sprout Social vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprout-social) - [Sprout Social vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-sprout-social) - [Sprout Social vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-sprout-social) - [Sprout Social vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-sprout-social) - [Sprout Social vs LivePerson](https://www.g2.com/compare/liveperson-vs-sprout-social) - [Sprout Social vs Zendesk for Customer Service](https://www.g2.com/compare/sprout-social-vs-zendesk-for-customer-service) - [Sprout Social vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-sprout-social) - [Sprout Social vs Talkdesk](https://www.g2.com/compare/sprout-social-vs-talkdesk) - [Sprout Social vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-sprout-social) ### 9. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,506 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to Sprinklr Service, Talkdesk is: - Slower to reach roi - More usable - Easier to set up Categories in common with Sprinklr Service: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) **Compare:** [Sprinklr Service vs Talkdesk](https://www.g2.com/compare/sprinklr-service-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Talkdesk vs LivePerson](https://www.g2.com/compare/liveperson-vs-talkdesk) - [Talkdesk vs Zendesk for Customer Service](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service) - [Talkdesk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-talkdesk) - [Talkdesk vs Sprout Social](https://www.g2.com/compare/sprout-social-vs-talkdesk) - [Talkdesk vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-talkdesk) ### 10. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) By ServiceNow **Average Rating:** 4.4/5 **Total Reviews:** 437 ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs. Reviewers say compared to Sprinklr Service, ServiceNow Customer Service Management is: - Slower to reach roi - Easier to admin - Better at support Categories in common with Sprinklr Service: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Sprinklr Service vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-sprinklr-service) **Compare ServiceNow Customer Service Management with other alternatives:** - [ServiceNow Customer Service Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs LivePerson](https://www.g2.com/compare/liveperson-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service) - [ServiceNow Customer Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Sprout Social](https://www.g2.com/compare/servicenow-customer-service-management-vs-sprout-social) - [ServiceNow Customer Service Management vs Talkdesk](https://www.g2.com/compare/servicenow-customer-service-management-vs-talkdesk) --- ## Sprinklr Service Alternatives FAQs ### What are the best alternatives to Sprinklr Service? Top alternatives to Sprinklr Service include [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) with a 4.4/5 rating from 7,341 reviews, [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) rated 4.4/5 from 1,550 reviews, and [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) with a 4.3/5 rating from 1,730 reviews. Other notable alternatives are [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) (4.1/5, 611 reviews), [LivePerson](https://www.g2.com/products/liveperson/reviews) (4.3/5, 207 reviews), and [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) (4.3/5, 6,949 reviews). These platforms offer strong omnichannel support, AI-powered automation, and robust integrations, making them compelling options for social customer service. ### What features do alternatives offer that Sprinklr Service does not? Sprinklr Service users report missing features such as multi-login options, simpler call reroute setups, and enhanced reporting capabilities. Additionally, some users desire more intuitive tagging, better integration with forum platforms, and improvements in AI response speed and accuracy. These gaps highlight opportunities for alternatives to offer more flexible login options, streamlined UI for call routing, and advanced AI-driven analytics. ### Which Social Customer Service tools do reviewers recommend instead of Sprinklr Service? Reviewers highly recommend [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) for its comprehensive AI-driven automation, seamless Salesforce integration, and efficient case management, praised in over 1,100 positive feature mentions. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) is favored for its unified omnichannel platform, ease of use, and powerful AI capabilities, with 135 mentions of ease of use and 98 of features. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) is noted for its AI-powered engagement and customizable workflows. Reviewers also endorse [Five9](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) for its user-friendly interface and reliable call management, and [LivePerson](https://www.g2.com/products/liveperson/reviews) for its conversational AI and omnichannel messaging. [Zendesk](https://www.g2.com/products/zendesk-for-customer-service/reviews) is recommended for its intuitive ticketing system and automation features. These alternatives consistently outperform Sprinklr Service in ease of administration, support quality, and meeting requirements according to G2 data. ### How does Sprinklr Service compare to Agentforce Service...? According to G2 data, [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) and [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) have comparable average ratings, with Agentforce Service slightly ahead at 4.4/5 from 7,341 reviews versus Sprinklr Service's 4.3/5 from 739 reviews. Agentforce Service leads marginally in key user-rated dimensions such as Better at Meeting Requirements (8.6 vs 8.5), More Usable (8.4 vs 8.3), Better at Support (8.3 vs 8.1), and Easier to Do Business With (8.7 vs 8.6). Sprinklr Service holds a slight advantage in Easier to Set Up (8.0 vs 7.9), while Agentforce Service leads by 0.1 points in Ease of Admin (8.2 vs 8.1). Sentiment analysis reveals that Agentforce Service has significantly more mentions of Ease of Use (1,259 vs 81), Features (1,102 vs 63), and Automation (545 mentions) compared to Sprinklr Service. Agentforce Service users emphasize strong case management, centralized information, and AI-driven automation, while Sprinklr Service users highlight ease of use, helpfulness, and centralization but also note complexity and a steep learning curve. Both platforms face critiques on complexity and learning curve, but Agentforce Service's complexity is more frequently noted alongside higher costs and setup challenges. Overall, [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) is favored for its extensive automation, scalability, and integration within the Salesforce ecosystem, making it suitable for enterprise-level operations. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) is appreciated for its unified social media management and AI features but is noted for a steeper learning curve and occasional performance issues. Both platforms require technical expertise for advanced customization and have premium pricing models, with Agentforce Service often considered more complex but more powerful in automation and AI capabilities. ### Why do users choose Agentforce Service... over Sprinklr Service? Users choose [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) over [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) primarily for its superior automation and AI-driven capabilities, which significantly reduce manual workload and improve agent productivity. With 1,259 mentions of ease of use and 545 mentions of automation, Agentforce Service is recognized for streamlining customer support workflows and providing a unified, centralized platform that integrates deeply with the Salesforce ecosystem. Additionally, Agentforce Service offers stronger case management, flexible customization, and advanced reporting features, which are critical for enterprise-scale operations. Users appreciate its ability to handle omnichannel support efficiently and the availability of AI-powered tools like case summarization and intelligent routing, which accelerate response times and enhance customer satisfaction. Despite a steeper learning curve and higher costs, users find the investment worthwhile due to the platform's scalability, extensive feature set, and robust integration capabilities. The platform's flexibility and comprehensive automation make it a preferred choice for organizations seeking to optimize complex customer service environments and achieve long-term operational efficiency according to G2 data. ## Explore Articles - [Which application monitoring software is top-rated by tech startups](https://www.g2.com/discussions/which-application-monitoring-software-is-top-rated-by-tech-startups) - [Best software for marketing insights and analytics](https://www.g2.com/discussions/best-software-for-marketing-insights-and-analytics) - [Which financial consulting providers deliver strategic guidance backed by data analysis and industry benchmarks?](https://www.g2.com/discussions/which-financial-consulting-providers-deliver-strategic-guidance-backed-by-data-analysis-and-industry-benchmarks) - [Best employee intranet software](https://www.g2.com/discussions/what-is-the-best-employee-intranet-software) - [best contract lifecycle management software](https://www.g2.com/discussions/best-contract-lifecycle-management-software-opinions-needed) - [Top rated compliance app for office security](https://www.g2.com/discussions/what-s-the-top-rated-compliance-app-for-office-security) ## Spotlight Categories - [Time Tracking Software](https://www.g2.com/categories/time-tracking-software) - [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) - [Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding)