[ Sprig Reviews ](https://www.g2.com/products/sprig/reviews) [ Sprig Reviews ](https://www.g2.com/products/sprig/reviews) # Sprig Features ##### ## User Response Methods (4) Survey Text-based surveys or quizzes related to user experience. Video Snippets Individually recorded video clips based on situations or prompts. Video Interview One-on-one video conferences with users. Text/Notes Text responses to situational prompts. Show More ##### ## Participant Selection (3) In-App Intercepting users during application usage. On-Site Intercepting visitors while on particular webpage. Recruitment Pool Vendor-provided database of respondents. Show More ##### ## Insights (3) Analytics Actionable data generated from user responses. Collaboration Collaborative tools for analyzing or repurposing responses. Sorting Tools for tagging, storing, and searching responses. Show More ##### ## Product Analytics (6) Account-Level Analytics Ability to see analytics at the account level. User-Level Analytics Ability to see analytics at the user level. Segmentation Ability to compare usage across segments such as role, company size, etc. Alerts Receive automated alerts and reports based on gains or losses in performance. Multi-Product Analytics View analytics for multiple products in a single dashboard, including cross-product engagement Integrations Breadth and functionality of integrations with third-party products. Show More ##### ## Analytics (3) Net Promoter Score (NPS) Calculates net promoter score (NPS) using customer feedback data. Customer Satisfaction (CSAT) Score Calculates customer satisfaction (CSAT) score using customer feedback data. Customer Effort Score (CES) Calculates customer effort score (CES) using customer feedback data. Show More ##### ## Customization (3) Stakeholder Management Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. Multilanguage Support Allow users to create surveys and repond to customer feedback in a variety of languages. Multiple Branding Support Allows users to deploy surveys and intake feedback data for multiple brands. Show More ##### ## Feedback Management (3) Tagging Tag content to organize and assign to specific departments or categories Segmentation Break down a population of users by demographics, sequence actions, time, and able to build custom segments. Custom Reports and Dashboards Allows users to easily build customized reports and dashboards. Show More ##### ## Feedback Analysis (3) Thematic Analysis Identifies key phrases, themes, and patterns within a given text Sentiment Analysis Outputs the sentiment (positive or negative) of a given text NPS/CSAT Scoring Measures and reports on NPS, CSAT, or other metrics over time Show More ##### ## Feedback Sources (2) Surveys Analyzes feedback from surveys through built-in survey features or integrations with survey tools Customer Service Channels Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat Show More ##### ## Survey Management (3) Survey Builder Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor Question Types Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings Templates Offers pre-built templates for creating surveys with different audiences or use cases Show More ##### ## Survey Customization (4) Branching/Skip Logic Helps create more intelligent surveys based on respondent's actions and answers Branding Allows users to customize survey colors, logos, and URLs to match company branding Multimedia Support Ability to embed videos, photos, or other rich media Multilingual Surveys Allows for creation of surveys in different languages and advanced survey translation Show More ##### ## Survey Insights (4) Reporting & Analytics Provides tools to visualize and analyze data BI Tools Integration Allows integration with third -party reporting and business intelligence applications Data Exporting Allows users to export reports from the product into an .xsl, .csv, or .pdf file Permissions Allows administrators to set permissions on viewing, filtering, or sharing survey results Show More ##### ## Generative AI (5) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Product Analytics (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Experience Management (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Survey (3) Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Data Connectivity and Prep - Agentic Analytics (2) Data Source Connectivity Connects structured and unstructured data for unified analysis. Automated Data Preparation Uses AI to clean, join & prep data with little manual input Show More ##### ## AI Agent Management - Agentic Analytics (2) Agent Configuration & Goals Allows users set goals & rules for agent behavior. Continuous Learning & Feedback Improves agents via outcome learning & feedback. Show More ##### ## Autonomous Insight Generation - Agentic Analytics (3) Continuous Pattern Detection Detects trends, anomalies & patterns without manual queries. Multi‑Step Reasoning Breaks down complex analysis into logical steps. Predictive & Prescriptive Analytics Generates forecasts & action suggestions from data signals Show More ##### ## Interaction and Workflow - Agentic Analytics (3) Natural Language Query and Conversational Analytics Helps users ask questions in natural language & get answers. Action Triggering & Workflow Orchestration Triggers workflows or actions based on agent analysis. Explainability & Audit Trails Shows reasoning paths to explain how insights were made Show More ##### ## Behavioral Analytics - Product Analytics (4) Multi-Product Analytics View analytics for multiple products in a single dashboard, including cross-product engagement User level Analytics Ability to see analytics at the user level. Account level Analytics Ability to see analytics at the account level. Segmentation Ability to compare usage across segments such as role, company size, etc. Show More ##### ## AI driven optimization - Product Analytics (3) Adaptive learning View analytics for multiple products in a single dashboard, including cross-product engagement Automated insights Anticipates needs and offers suggestions without prompting Autonomous task execution Capability to perform complex tasks without constant human input Show More ##### ## Platform Infrastructure - Product Analytics (3) Cross System integrations Works across multiple software systems or databases Alerts Receive automated alerts and reports based on gains or losses in performance. Integrations Breadth and functionality of integrations with third-party products. 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