I like that in theory, we can be more hands-off with Sprig. After setting up a campaign, questionnaire, or prompt, we can largely leave it on its own without having to do more high-effort tasks like setting up interviews or meeting with people one-on-one. This allows us to be a little more targeted with our time. Once set up, we can follow up with users in a more targeted manner. Review collected by and hosted on G2.com.

To be totally honest, I think setting up the campaigns can be a little bit complex at times. But actually, maybe more importantly, I think we're just not getting the level of engagement from our users via Sprig that we would like to be seeing. It's pretty easy to close out or ignore one of the pop-ups. And I think there's that balance between how do you collect this information and make it easy enough for users to respond. Review collected by and hosted on G2.com.

I use Sprig mainly for its integrated CSAT feature, whether in the app or via a URL link sent by SMS. What I like most is the simplified setup and the module that allows for a summary or a graph. The availability of an MCP server is also very valuable, as is the CSV export. I find the support and exchanges via Slack with the teams very useful, which made the initial installation with the SDK very easy. Review collected by and hosted on G2.com.

The additional parameters that I integrate into the CSAT only appear on the CSV export and not on the interface, which is quite limiting. Furthermore, it is not possible to have a short URL for the CSAT, which sometimes complicates its sharing. Review collected by and hosted on G2.com.

I use Sprig for short form surveys to gain customer feedback on website usage. I like the ease of the Sprig dashboard and how simple it is to set up a survey. I also appreciate being able to download the results easily and dig into these more. These features make it easy to change survey questions quickly and make each survey unique to a product release, allowing us to ask more bespoke questions to gain more valuable insights. The initial setup of Sprig was fairly easy with no obvious problems. Review collected by and hosted on G2.com.

The thing that didn't work for us in Sprig was the limit on credits, which made it difficult to sometimes gather all the insights we wanted. We also had to create a new survey for each month that we ran it, even if we didn't make any changes to the survey. Review collected by and hosted on G2.com.

I really love the dashboards and being able to immediately share these with key stakeholders for a specific intercept survey. I also appreciate how easy it is to build the intercept, block by block. Review collected by and hosted on G2.com.

It was pretty tricky to find out how to effectively separate out the different more granular user types that we wanted to target and we had to get engineers to help us with building different buckets of users. It was also hard to target specific companies. Review collected by and hosted on G2.com.

I like how easy it is to get a survey up and running in Sprig with limited to no ENG support needed. It's also really easy to view the results. Review collected by and hosted on G2.com.

There are some limitations. For example, there have been times we wanted to have certain questions only appear if the respondent answered with a specific answer to another question, which I don't believe we were able to achieve Review collected by and hosted on G2.com.

I love that you can create a survey anywhere and collect info from anyone externally and internally Review collected by and hosted on G2.com.

Our executives bought it for a use case that is not core to Sprig functionality and didn't consult with a separate product team and we were too cost conscious to use the Zapier connection that was recommended and forced a custom integration with another platform. Can't wait for maintenance and upgrades. Review collected by and hosted on G2.com.

The ability to do unmoderated prototype testing, using their integration with figma. Review collected by and hosted on G2.com.

The randomize feature could be better, as it has some limitations that affect the reliability of the data. Review collected by and hosted on G2.com.

I think it's the easy way we can launch a survey with Sprig. I like the customization offered, and there are also some analytics insights. Having things offered for free is helpful. Overall, it's a good tool. It's easy to use and effective for basic survey needs. Review collected by and hosted on G2.com.

I think the analytics and customization options in Sprig could be further expanded to allow for more detailed and customized options. There was a limitation around having the service show for certain days. Review collected by and hosted on G2.com.

I like that I can gain insight from users regarding their experience. Review collected by and hosted on G2.com.

The depth of insights that can be gained is not comprehensive. It stays pretty surface-level. Review collected by and hosted on G2.com.

I like the ease of use and the flexibility that Sprig offers. It seems like I can create pretty much every survey I can think of. I also like the way it presents data and updates me on various changes and updates in the analysis. Review collected by and hosted on G2.com.

Time it takes to create custom triggers on our end, I wish there was a better way Review collected by and hosted on G2.com.