I love the AI-generated report. It’s very well structured and easy to digest, and at the same time it fits the needs of most of my stakeholders (primarily PMs). What stands out most is the Exec Sum, which works really well for quick steering sessions with C-level stakeholders, as well as the fact that each insight is backed by quantified evidence. Review collected by and hosted on G2.com.

I haven't been using it for a long time to be able to flag any pain points yet. Everything looks great so far! Review collected by and hosted on G2.com.

Clean study builder our research team drives unaided, with some good UI.

Solid SDK; forwarding our events in worked cleanly.

Lightweight SDK—no real startup or runtime cost, performs well.

Pays off if you use the AI analysis and targeting.

Responsive, technical support; docs thin past basics

AI clusters open-text answers into themes fast. Review collected by and hosted on G2.com.

We had some performance issues on our android app for version 2.22.0 which caused us to have to downgrade to 2.21.3. We have since tried upgrading Review collected by and hosted on G2.com.

I like the API first structure of Sprig and being able to control the campaigns and how the users are selected for the different campaigns depending on the groupings and actions in the FE Review collected by and hosted on G2.com.

I am not currently too displeased with any of the Sprig features and options. The pricing structure is good, the support offered during onboarding is also very good, I appreciated the presentations given. AI is not a feature we would be able to use because our compliance and GDPR requirements. No issues with performance either Review collected by and hosted on G2.com.

I like how Sprig is lightweight and easy to implement, making it something we could build ourselves but haven't felt the need to yet. The ease of use stands out, especially since our data science folks can set everything up independently, and all I need to do is implement a tracking event. The separation of concerns between engineering and data science is clean, and the initial setup was very easy. Review collected by and hosted on G2.com.

Honestly, we've never even considered switching over to using the tracking stuff. I would be interested in exploring that, but really all we've used is the surveys. I really wish the surveys could be stored to look more like the rest of our app. They're kind of an eyesore, if I'm being honest. Review collected by and hosted on G2.com.

I like how easily we can run in-product intercepts. Review collected by and hosted on G2.com.

It lacks many basic functionalities, such as simple survey customisation (editing colours, fonts, etc.). The formats also feel very rigid—for example, a Matrix question with five statements takes up the whole screen. There isn’t easy scrolling, and the layout looks very static. The platform is not the easiest to navigate, and the options for survey names are confusing. Data is shared via email rather than on the platform itself. I think the pricing does not reflect the value of the product. And the AI options are useless, its not AI at all. Review collected by and hosted on G2.com.

I like that Sprig is very simple to integrate with and launch surveys. Nontechnical folks from our teams can easily do that, which is great. The UX is very simple and nondestructive to our users. Customized triggers can be deployed, allowing non-technical team members like our UX research team and product team to self-service. It eliminates the need to build our own survey capabilities or invest engineering time in building and changing them. Review collected by and hosted on G2.com.

I think one of the ways things could improve is just thinking about it from a business model perspective. There's a credit system, and obviously, more credits means more investments. So I'd love to explore if there's a different type of way where we're not overusing our credits or if there's a different monetization strategy to let us learn more. As well as I think there could be more advanced capabilities set as getting more live feedback or for instance, how I'm doing the survey through my voice, it would be really great if these types of capabilities could be introduced within the product. So customers can more directly share their feedback and we're able to hear more authentic feedback from them. Review collected by and hosted on G2.com.

I like Sprig for its flexibility and self-service capabilities, which allow me to measure many different types of things and interrogate my product in various ways. The way the surveys pop up is thoughtful and adds an extra layer to the user experience. I also appreciate that I can build on their browser on my own, and it was easier than I expected. The most impressive aspect for me is their really responsive customer service. They've been resilient and highly responsive, helping us overcome blockers, especially with how my company's security is set up. They've never been frustrated or unreliable, always ready to make the product work best for our needs. Review collected by and hosted on G2.com.

I'm currently working through a blocker with preview capabilities, although I think it's more related to my company's security setup than Sprig's fault. However, managing the ability to preview before launch to ensure events are being tracked effectively is something I'm tackling. Another thing that could be improved is organizing events into categories, so I don't have to memorize the event trigger title reference. It would be helpful to section them by different parts of the product, making it easier to recall or share with a future collaborator. Review collected by and hosted on G2.com.

I use Sprig for in-product surveys and appreciate the cleaner, easier-to-use solution it provides compared to our previous internal tool. I really like the platform's dashboard experience because it's easy to navigate. The different video tutorials and help resources make the platform much more user-friendly. As an administrator, I feel comfortable letting others use the platform without direct oversight, knowing there are resources available to help them. Review collected by and hosted on G2.com.

The way that usage is tracked isn't very intuitive, and the units we actually purchase from Sprig (MUUs and IPSRs) aren't very well explained by their sales team. Sprig recently asked us to switch from MUUs to something called MTUs or MAUs, but the difference wasn't well explained. They were really inaccurate when trying to help us decide how many we needed to purchase. The initial setup wasn't very easy either. We had to make a lot of requests to get Sprig to integrate with our surface properly, and even after years, we're still discovering issues with how visitors to our product pages were being tracked and counted that were not what we intended. Review collected by and hosted on G2.com.

I love that Sprig is so easy to use that anyone can set it up, even without a market research background. The AI feature is great for framing questions in a way that makes it easy to get unbiased, unaided answers from the target audience. I also love that it's integrated into our app, so we don't have to direct users to any external websites. Additionally, the onboarding process is user-friendly, making it easy for teams to start using Sprig. Review collected by and hosted on G2.com.

I wish Sprig had access to some of our data so it could use AI to identify opportunities that need more of a qualitative insight to really help paint the full picture. Review collected by and hosted on G2.com.

I primarily use Sprig for in-product surveys. It gives us easier access to run research a lot faster and lets us talk to our direct users. I love that we can target specifically when we want the survey to fire, and there's built-in logic in place to prevent overfiring, which could lead to a poor experience. I loved the targeting logic for when we surface a survey and the piping logic, allowing us to serve different types of surveys based on answers. The initial setup was pretty quick and fairly seamless as far as third-party tools go. Overall, it's one of the fastest ways I've ever deployed research. Review collected by and hosted on G2.com.

I find the survey on mobile web specifically to be pretty intrusive. Review collected by and hosted on G2.com.