I really appreciate how simple and easy it is for anyone on my team to start using Sprig and reviewing the feedback we've collected. It's also easy to set up for external customers, allowing us to set up questions and collect the data we're interested in. The automation setup is great, letting us review responses as they're sent in and capture feedback in a way that's easy to digest and act on. Also, I like the integration with Slack; it notifies us in a certain channel and tags the appropriate team to respond. Using Sprig to capture customer feedback has been great. Review collected by and hosted on G2.com.

No issues with Sprig Review collected by and hosted on G2.com.

The AI assistant that analyzes survey results as they come in is unique and extremely helpful. Additionally, the ability to survey users mid-experience, directly within the app, is critical for gaining real-time insight into users’ thoughts. Review collected by and hosted on G2.com.

Perhaps it’s because I’m new to Sprig and I’m coming from a less sophisticated platform, but I sometimes find Sprig’s offerings confusing. Some of the more intricate features and capabilities can feel a bit daunting at first. Review collected by and hosted on G2.com.

Ability to send in-product surveys! such a big unlock, and something that took a lot of effort before Review collected by and hosted on G2.com.

Some parts of the product can feel technically challenging, particularly creating and setting up the right trigger events. There's also weirdly still functionality gaps (like embedded media in survey questions) Review collected by and hosted on G2.com.

The pop up in-product survey is very easy to design. The user interface is very friendly. Review collected by and hosted on G2.com.

If we want to design a long form survey, there are a lot of limitation for the logics.

Also I dont think I can add stimuli or concepts for the long form study Review collected by and hosted on G2.com.

Its great to be able to have specific actions trigger a survey, since it allows me to focus the recipients on a smaller subset that are actually engaging with the thing I want to understand! Review collected by and hosted on G2.com.

I wish there was a better was to customize the visual appearance of surveys, since sometimes I feel like there are differences in pages across a website and the standard version doesn't look as good or the contrast isn't good enough. Review collected by and hosted on G2.com.

I love the ability to use Adaptive studies to uncover meaning. Sprig’s Field Agent feature makes adapting the survey so much easier, adjusting to whomever we send it to. Review collected by and hosted on G2.com.

I find that with larger data sets, the library suffers pretty heavy delays. Feature development is super enticing but seems really slow. Review collected by and hosted on G2.com.

The in-app surveys are extremely helpful for surfacing issues at a specific level. The team is responsive and helpful. Review collected by and hosted on G2.com.

I think sprig is overall solid there is nothing specifically about sprig that I dislike. I think setting up dashboards could be a little more clear. Review collected by and hosted on G2.com.

I like how Sprig helps measure customer satisfaction using NPS and CSAT surveys. It reduces guesswork in product decisions with direct customer feedback, which is super valuable. The contextual survey targeting is great as it reaches users at the right moment, and I also appreciate how fast the initial setup of Sprig was. Review collected by and hosted on G2.com.

I think it would be great if Sprig could expand the library of survey templates for different industries and use cases. Review collected by and hosted on G2.com.

The onboarding was quite good and was the pricing. The UI/UX as well is quite intuitive. Review collected by and hosted on G2.com.

The analytics features can be improved - i.e., the ability to see unique responses, opens, etc on the "Inspect Response Rate" users tab - there isn't a functionality to be able to export each of this and so becomes quite hard to understand what's happening.

Would be good to have functionality which allows for sprig surveys to be embedded into emails in our comms platforms rather than just a link or having to send the email via sprig -- as some need to be based on email sequences etc managed on comms platforms which becomes quite messy to manage. Review collected by and hosted on G2.com.

Can easily setup to capture user feedback on certain new feature release. We also use this tool to capture our company overall NPS score and the feedback we received from our customer is very useful and insightful. I appreciate the ability to setup recording on user navigation around our platform without much involvement from tech support Review collected by and hosted on G2.com.

Very easy to hit the limit on survey and recording. The analytics depth has a ceiling especially for more complex analysis I still end up exporting data (which can be slow) and finishing the work elsewhere. Review collected by and hosted on G2.com.