--- title: Sprig Reviews meta\_title: 'Sprig Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 199 reviews by the users' company size, role or industry to find out how Sprig works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 199 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Sprig Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **easy setup** of Sprig, enabling non-technical users to efficiently begin their projects. [(10 mentions)](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1153732&qs=pros-and-cons#reviews) Users value the **easy integrations** of Sprig, enhancing workflow by connecting seamlessly with existing tools like Slack. [(9 mentions)](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1152233&qs=pros-and-cons#reviews) Users value the **real-time feedback management** of Sprig, enabling faster decision-making with insightful AI analysis. [(9 mentions)](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1151870&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** of Sprig, which makes troubleshooting straightforward and efficient. [(8 mentions)](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1152260&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Sprig, making it accessible and efficient for non-technical users. [(8 mentions)](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1152246&qs=pros-and-cons#reviews) Users often face **survey navigation issues** and confusing data formats, hindering effective information gathering and analysis. [(3 mentions)](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1153030&qs=pros-and-cons#reviews) Users face **significant limitations with survey navigation and information quality** , hindering effective research and insights. [(3 mentions)](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1154107&qs=pros-and-cons#reviews) Users find Sprig's setup process **time-consuming** , with slow support responses and complex billing adding to the delay. [(3 mentions)](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1153011&qs=pros-and-cons#reviews) Users report **dashboard issues** with frequent resets and complicated billing, impacting usability and data management. [(2 mentions)](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1152907&qs=pros-and-cons#reviews) Users face challenges with **data inaccuracy** due to confusing billing and complex data export formats from Sprig. [(2 mentions)](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1153427&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Sprig ##### 1. Easy Setup Users appreciate the **easy setup** of Sprig, enabling non-technical users to efficiently begin their projects. [ See 10 mentions ](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1153732&qs=pros-and-cons#reviews) See Related User Reviews ![Gab K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gab K.") GK Gab K. Small-Business (50 or fewer emp.) 4.5/5 "Easy no-code setup, great for SMEs" What do you like about Sprig? Easy to start with the simple installation for non technical users, Easy to target with e.g. path or interaction based segments. Create multiple stu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Best tool for capturing feedback" What do you like about Sprig? Easy to install and capture user feedback. I like that the button is always visible and has a nice design. We use it for bug hunting with users. ##### 2. Easy Integrations Users value the **easy integrations** of Sprig, enhancing workflow by connecting seamlessly with existing tools like Slack. [ See 9 mentions ](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1152233&qs=pros-and-cons#reviews) See Related User Reviews ![Gab K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gab K.") GK Gab K. Small-Business (50 or fewer emp.) 4.5/5 "Easy no-code setup, great for SMEs" What do you like about Sprig? Easy to start with the simple installation for non technical users, Easy to target with e.g. path or interaction based segments. Create multiple stu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Easy to use tool to gain feedback from customers" What do you like about Sprig? Easy to use. Lots of templates. Easily integrated into our app. Have even used it to run prototype testing through. ##### 3. Feedback Management Users value the **real-time feedback management** of Sprig, enabling faster decision-making with insightful AI analysis. [ See 9 mentions ](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1151870&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Transforms User Research, Superb Targeting" What do you like about Sprig? I like that Sprig allows me to be confident about reaching the right customer at the right time. It cuts research time so we can maintain a live pulse ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Best tool for capturing feedback" What do you like about Sprig? Easy to install and capture user feedback. I like that the button is always visible and has a nice design. We use it for bug hunting with users. ##### 4. Customer Support Users appreciate the **responsive customer support** of Sprig, which makes troubleshooting straightforward and efficient. [ See 8 mentions ](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1152260&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Transforms User Research, Superb Targeting" What do you like about Sprig? I like that Sprig allows me to be confident about reaching the right customer at the right time. It cuts research time so we can maintain a live pulse ![Gab K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gab K.") GK Gab K. Small-Business (50 or fewer emp.) 4.5/5 "Easy no-code setup, great for SMEs" What do you like about Sprig? Easy to start with the simple installation for non technical users, Easy to target with e.g. path or interaction based segments. Create multiple stu ##### 5. Ease of Use Users appreciate the **ease of use** of Sprig, making it accessible and efficient for non-technical users. [ See 8 mentions ](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1152246&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Transforms User Research, Superb Targeting" What do you like about Sprig? I like that Sprig allows me to be confident about reaching the right customer at the right time. It cuts research time so we can maintain a live pulse ![Gab K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gab K.") GK Gab K. Small-Business (50 or fewer emp.) 4.5/5 "Easy no-code setup, great for SMEs" What do you like about Sprig? Easy to start with the simple installation for non technical users, Easy to target with e.g. path or interaction based segments. Create multiple stu ### 5 Cons or Disadvantages of Sprig ##### 1. Survey Issues Users often face **survey navigation issues** and confusing data formats, hindering effective information gathering and analysis. [ See 3 mentions ](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1153030&qs=pros-and-cons#reviews) See Related User Reviews ![Zina A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zina A.") ZA Zina A. Mid-Market (51-1000 emp.) 3.5/5 "Great for continuous feedback" What do you dislike about Sprig? Question skip logic needs debugging as it resets frequently while the survey is running. AS Ally S. Small-Business (50 or fewer emp.) 0.0/5 "I find it incredible difficult to navigate and to drill into information and review data" What do you dislike about Sprig? Incredibly difficult to navigate. You have to jump through hurdles in order to get to a place where still only very limited information is available. ##### 2. Survey Limitations Users face **significant limitations with survey navigation and information quality** , hindering effective research and insights. [ See 3 mentions ](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1154107&qs=pros-and-cons#reviews) See Related User Reviews ![Zina A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zina A.") ZA Zina A. Mid-Market (51-1000 emp.) 3.5/5 "Great for continuous feedback" What do you dislike about Sprig? Question skip logic needs debugging as it resets frequently while the survey is running. AS Ally S. Small-Business (50 or fewer emp.) 0.0/5 "I find it incredible difficult to navigate and to drill into information and review data" What do you dislike about Sprig? Incredibly difficult to navigate. You have to jump through hurdles in order to get to a place where still only very limited information is available. ##### 3. Time-Consuming Users find Sprig's setup process **time-consuming** , with slow support responses and complex billing adding to the delay. [ See 3 mentions ](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1153011&qs=pros-and-cons#reviews) See Related User Reviews ![Joshua C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua C.") JC Joshua C. Enterprise (\> 1000 emp.) 4.0/5 "Sprig SAML" What do you dislike about Sprig? Support takes longer to respond making the set up process longer ![Michael N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael N.") MN Michael N. Enterprise (\> 1000 emp.) 4.5/5 "Sprig was a game changer for the product org at Figma." What do you dislike about Sprig? Sprig's billing model can be very confusing and rather expensive. It's not very clear how it works and how to manage it in an optimal way. Also the wa ##### 4. Dashboard Issues Users report **dashboard issues** with frequent resets and complicated billing, impacting usability and data management. [ See 2 mentions ](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1152907&qs=pros-and-cons#reviews) See Related User Reviews ![Zina A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zina A.") ZA Zina A. Mid-Market (51-1000 emp.) 3.5/5 "Great for continuous feedback" What do you dislike about Sprig? Question skip logic needs debugging as it resets frequently while the survey is running. ![Michael N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael N.") MN Michael N. Enterprise (\> 1000 emp.) 4.5/5 "Sprig was a game changer for the product org at Figma." What do you dislike about Sprig? Sprig's billing model can be very confusing and rather expensive. It's not very clear how it works and how to manage it in an optimal way. Also the wa ##### 5. Data Inaccuracy Users face challenges with **data inaccuracy** due to confusing billing and complex data export formats from Sprig. [ See 2 mentions ](https://www.g2.com/products/sprig/reviews?filters%5Bsentiment_snippet%5D=1153427&qs=pros-and-cons#reviews) See Related User Reviews ![Zina A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zina A.") ZA Zina A. Mid-Market (51-1000 emp.) 3.5/5 "Great for continuous feedback" What do you dislike about Sprig? Question skip logic needs debugging as it resets frequently while the survey is running. ![Michael N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael N.") MN Michael N. Enterprise (\> 1000 emp.) 4.5/5 "Sprig was a game changer for the product org at Figma." What do you dislike about Sprig? Sprig's billing model can be very confusing and rather expensive. It's not very clear how it works and how to manage it in an optimal way. Also the wa ![Amanda S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda S.") AS Amanda S. Mid-Market (51-1000 emp.) 7/21/2026 "Seamless Feedback Capture with Effortless Usability" 4.5/5 What do you like best about Sprig? I really appreciate how simple and easy it is for anyone on my team to start using Sprig and reviewing the feedback we've collected. It's also easy to set up for external customers, allowing us to set up questions and collect the data we're interested in. The automation setup is great, letting us review responses as they're sent in and capture feedback in a way that's easy to digest and act on. Also, I like the integration with Slack; it notifies us in a certain channel and tags the appropriate team to respond. Using Sprig to capture customer feedback has been great. Review collected by and hosted on G2.com. What do you dislike about Sprig? No issues with Sprig Review collected by and hosted on G2.com. What problems is Sprig solving and how is that benefiting you? I use Sprig to capture real-time customer feedback after workflows. It automates notifications to my team, enabling immediate action or follow-up. This helps us collect and act on relevant feedback efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Andy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy B.") AB Andy B. Product Manager Mid-Market (51-1000 emp.) 7/22/2026 "Unique AI Insights and In-App Surveys That Deliver Real-Time Feedback" 5/5 What do you like best about Sprig? The AI assistant that analyzes survey results as they come in is unique and extremely helpful. Additionally, the ability to survey users mid-experience, directly within the app, is critical for gaining real-time insight into users’ thoughts. Review collected by and hosted on G2.com. What do you dislike about Sprig? Perhaps it’s because I’m new to Sprig and I’m coming from a less sophisticated platform, but I sometimes find Sprig’s offerings confusing. Some of the more intricate features and capabilities can feel a bit daunting at first. Review collected by and hosted on G2.com. What problems is Sprig solving and how is that benefiting you? Speed to insights. Asking users questions when it’s topical to an experience they’ve just witnessed is invaluable, because that recency delivers the best answers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Chris L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris L.") CL Chris L. Senior UX Researcher Enterprise (\> 1000 emp.) 7/21/2026 "In-Product Surveys Are a Huge Unlock" 5/5 What do you like best about Sprig? Ability to send in-product surveys! such a big unlock, and something that took a lot of effort before Review collected by and hosted on G2.com. What do you dislike about Sprig? Some parts of the product can feel technically challenging, particularly creating and setting up the right trigger events. There's also weirdly still functionality gaps (like embedded media in survey questions) Review collected by and hosted on G2.com. What problems is Sprig solving and how is that benefiting you? We needed a way to track the sentiment of our users across our product suite over time, and in-product surveying from sprig unlocks that for us! It benefits me because my team is the one that owns these sentiment programs so it keeps me employed Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kai W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kai W.") KW Kai W. Researcher Mid-Market (51-1000 emp.) 7/21/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Easy In-Product Survey Design with a Friendly UI" 5/5 What do you like best about Sprig? The pop up in-product survey is very easy to design. The user interface is very friendly. Review collected by and hosted on G2.com. What do you dislike about Sprig? If we want to design a long form survey, there are a lot of limitation for the logics. Also I dont think I can add stimuli or concepts for the long form study Review collected by and hosted on G2.com. What problems is Sprig solving and how is that benefiting you? 1) We are capturing user real time feedback form Sprig in-product survey. It also allows me to connect user id with their real data (internal data) 2) We are using long form for NPS study for long term user experience tracking Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Bryce B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryce B.") BB Bryce B. Data Scientist Mid-Market (51-1000 emp.) 7/21/2026 "Targeted Triggered Surveys That Keep Feedback Focused" 4/5 What do you like best about Sprig? Its great to be able to have specific actions trigger a survey, since it allows me to focus the recipients on a smaller subset that are actually engaging with the thing I want to understand! Review collected by and hosted on G2.com. What do you dislike about Sprig? I wish there was a better was to customize the visual appearance of surveys, since sometimes I feel like there are differences in pages across a website and the standard version doesn't look as good or the contrast isn't good enough. Review collected by and hosted on G2.com. What problems is Sprig solving and how is that benefiting you? Helping me understand more about new products that we are launching! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Alex N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex N.") AN Alex N. IT Operations Engineer Enterprise (\> 1000 emp.) 7/21/2026 "Adaptive Studies and Field Agent Make Surveys Effortless" 4.5/5 What do you like best about Sprig? I love the ability to use Adaptive studies to uncover meaning. Sprig’s Field Agent feature makes adapting the survey so much easier, adjusting to whomever we send it to. Review collected by and hosted on G2.com. What do you dislike about Sprig? I find that with larger data sets, the library suffers pretty heavy delays. Feature development is super enticing but seems really slow. Review collected by and hosted on G2.com. What problems is Sprig solving and how is that benefiting you? Sprig enables us efficiently get feedback from our users and understand how we can help them better use the tool. It has been extremely useful in scaling the research team's impact by providing highly relevant insights. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Foster P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Foster P.") FP Foster P. Associate Product Manager Mid-Market (51-1000 emp.) 7/23/2026 "Extremely Helpful In-App Surveys and a Responsive Team" 4/5 What do you like best about Sprig? The in-app surveys are extremely helpful for surfacing issues at a specific level. The team is responsive and helpful. Review collected by and hosted on G2.com. What do you dislike about Sprig? I think sprig is overall solid there is nothing specifically about sprig that I dislike. I think setting up dashboards could be a little more clear. Review collected by and hosted on G2.com. What problems is Sprig solving and how is that benefiting you? Sprig is solving a major user research problem. Previously we used platforms that didn't allow in app surveys and didn't analyze data in the same way that sprig does. The AI insights and question skip technology is extremely helpful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic HG Heidi G. Mid-Market (51-1000 emp.) 7/24/2026 "Fast Setup and Actionable Customer Feedback" 4.5/5 What do you like best about Sprig? I like how Sprig helps measure customer satisfaction using NPS and CSAT surveys. It reduces guesswork in product decisions with direct customer feedback, which is super valuable. The contextual survey targeting is great as it reaches users at the right moment, and I also appreciate how fast the initial setup of Sprig was. Review collected by and hosted on G2.com. What do you dislike about Sprig? I think it would be great if Sprig could expand the library of survey templates for different industries and use cases. Review collected by and hosted on G2.com. What problems is Sprig solving and how is that benefiting you? I use Sprig to measure customer satisfaction with NPS and CSAT surveys, reducing guesswork in product decisions with direct feedback. I like the contextual survey targeting that reaches users at the right moment. I think expanding the survey template library for different industries would be beneficial. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/24/2026 "Intuitive UI and Smooth Onboarding, but Analytics and Export Need Improvement" 3.5/5 What do you like best about Sprig? The onboarding was quite good and was the pricing. The UI/UX as well is quite intuitive. Review collected by and hosted on G2.com. What do you dislike about Sprig? The analytics features can be improved - i.e., the ability to see unique responses, opens, etc on the "Inspect Response Rate" users tab - there isn't a functionality to be able to export each of this and so becomes quite hard to understand what's happening. Would be good to have functionality which allows for sprig surveys to be embedded into emails in our comms platforms rather than just a link or having to send the email via sprig -- as some need to be based on email sequences etc managed on comms platforms which becomes quite messy to manage. Review collected by and hosted on G2.com. What problems is Sprig solving and how is that benefiting you? Understand customer feedback and behaviours Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 7/24/2026 "Insightful Feedback and Session Recording, but Easy to Hit Limits" 3/5 What do you like best about Sprig? Can easily setup to capture user feedback on certain new feature release. We also use this tool to capture our company overall NPS score and the feedback we received from our customer is very useful and insightful. I appreciate the ability to setup recording on user navigation around our platform without much involvement from tech support Review collected by and hosted on G2.com. What do you dislike about Sprig? Very easy to hit the limit on survey and recording. The analytics depth has a ceiling especially for more complex analysis I still end up exporting data (which can be slow) and finishing the work elsewhere. Review collected by and hosted on G2.com. What problems is Sprig solving and how is that benefiting you? It helped us run survey and obtain NPS and CSAT score for our product. It also helped us collect user feedback on product performance through survey Review collected by and hosted on G2.com. 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