---
title: Sprig Reviews
meta_title: 'Sprig Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 180 reviews by the users' company size, role or industry
  to find out how Sprig works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 180
  scale: '5'
date_modified: '2026-07-23'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---

# Sprig Reviews
**Vendor:** Sprig  
**Category:** [Survey Software](https://www.g2.com/categories/survey)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 180
## About Sprig
Sprig is an enterprise survey platform powered by AI agents. We help organizations move from question to evidence faster by transforming how research is designed, fielded, and synthesized. Instead of relying on manual survey programming, static forms, and time-consuming analysis, Sprig combines modern survey infrastructure with specialized agents that accelerate every stage of the research process. Research teams use Sprig to run customer surveys, market research, experience measurement, journey research, concept testing, and strategic studies. Whether collecting feedback from customers, prospects, panel participants, or users inside a product, Sprig helps teams gather higher-quality data and uncover deeper insights. Three AI agents power every stage of the research process: Design Agent: Builds rigorous studies from survey documents, research goals, briefs, and existing questionnaires. Field Agent: Delivers adaptive surveys that personalize questions and gather richer feedback across every channel. Synthesize Agent: Transforms responses into evidence-backed reports, themes, and recommendations. Leading companies including Microsoft, Figma, Notion, Ramp, DoorDash, Coinbase, Harvey, and Robinhood use Sprig to continuously learn from customers, understand markets, validate ideas, and improve products. By combining enterprise survey capabilities with AI-powered agents, Sprig enables teams to move faster, make better decisions, and turn research into a competitive advantage.



## Sprig Pros & Cons
**What users like:**

- Users appreciate the **easy setup** of Sprig, enabling non-technical users to efficiently begin their projects. (10 reviews)
- Users value the **easy integrations** of Sprig, enhancing workflow by connecting seamlessly with existing tools like Slack. (9 reviews)
- Users value the **real-time feedback management** of Sprig, enabling faster decision-making with insightful AI analysis. (9 reviews)
- Users appreciate the **responsive customer support** of Sprig, which makes troubleshooting straightforward and efficient. (8 reviews)
- Users appreciate the **ease of use** of Sprig, making it accessible and efficient for non-technical users. (8 reviews)
- Users find Sprig **helpful** for its simple installation and intuitive design, enhancing ease of use for everyone. (7 reviews)
- Users love Sprig for its **intuitive usability** , making it easy to gather valuable customer feedback efficiently. (7 reviews)
- Setup Ease (5 reviews)
- Users value the **quick and easy setup** of Sprig surveys, enhancing their ability to gather insights efficiently. (5 reviews)
- User Interface (5 reviews)

**What users dislike:**

- Users often face **survey navigation issues** and confusing data formats, hindering effective information gathering and analysis. (3 reviews)
- Users face **significant limitations with survey navigation and information quality** , hindering effective research and insights. (3 reviews)
- Users find Sprig&#39;s setup process **time-consuming** , with slow support responses and complex billing adding to the delay. (3 reviews)
- Users report **dashboard issues** with frequent resets and complicated billing, impacting usability and data management. (2 reviews)
- Users face challenges with **data inaccuracy** due to confusing billing and complex data export formats from Sprig. (2 reviews)
- Delays (2 reviews)
- Error Management (2 reviews)
- Users find Sprig&#39;s **pricing model confusing and potentially very expensive** , leading to unexpected costs and management challenges. (2 reviews)
- Export Limitations (2 reviews)
- Users find the **clutter of unnecessary features** in Sprig hampers their experience and usability of the product. (2 reviews)

## Sprig Reviews
  ### 1. Sprig makes it easy to test concepts throughout the whole product development process

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 19, 2023

**What do you like best about Sprig?**

The easy-to-use interface. So easy and efficient to set up non-English speaking surveys.

**What do you dislike about Sprig?**

The survey limit allowance is agnoring, and we still haven't sorted this out as yet

**What problems is Sprig solving and how is that benefiting you?**

Helping us to analyse our customer experience on the website

  ### 2. Best Insights Platform for Optimizing User Journey!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jonathan S. | Marketing Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 23, 2023

**What do you like best about Sprig?**

Easily launch surveys on your web or app property. Get better understanding within specific product features in order to understand user painpoints, and optimize for custom journey.

**What do you dislike about Sprig?**

Could include additional features, in comparison to other competitors.

**What problems is Sprig solving and how is that benefiting you?**

Product market research for key features based on user need.

  ### 3. Helped us seamlessly implement research at every stage of development.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kelly C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 18, 2023

**What do you like best about Sprig?**

Sprig is like having another member on my team. The ability to run unmoderated surveys and connect with our users in our app on their time frees me up to focus on other parts of my job.

Sprig's customization feature makes surveys and concept tests feel like a part of our product, and our users tell us they appreciate it as a piece of their overall experience. When they see a study addressing their specific pain points, it lets them know we will have a solution for them soon. 

Additionally, the Sprig team uses their tool, and they have done an excellent job rapidly improving their product experience in response to feedback.

**What do you dislike about Sprig?**

Sometimes their pricing gets a bit confusing. I feel a little anxious every time I publish a survey with Sprig. If you exceed your limit, you may automatically be upgraded for the remainder of your contract.

They've at least made it a bit more clear, but I still double-check every time before I click the launch button.

The UX for adding logic between questions could be a bit better. I believe they're currently making improvements to this. Not such a huge deal, though!

**What problems is Sprig solving and how is that benefiting you?**

Increases the amount of qualitative and quantitative data we have. Brings user feedback into every stage of a project from discovery through iteration. Opens a channel of constant communication between the product team and the user base.

  ### 4. Intuitive tool that's simple to use, and integrates well with other best in class analytics tools.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 20, 2023

**What do you like best about Sprig?**

Sprig is a in--product survey tool that is user friendly for both the administrator and the customer. Implementation is quite simple if you use a CDP such as Segment, and the tool is intuive to use. We've used the company for 3 years and we have seen constant improvements to functionality and UI.

**What do you dislike about Sprig?**

The tool is a little prcey for the functionality that is offered. There are also some limitations in terms of targeting.

**What problems is Sprig solving and how is that benefiting you?**

1. Zero party data collection
2. Product surveys
3. Feature surveys
4. NPS surveys
5. User/ audience research

  ### 5. Product Operations Lead

**Rating:** 5.0/5.0 stars

**Reviewed by:** Read W. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 15, 2023

**What do you like best about Sprig?**

- Ease of use
- Ease of Implementation
- AI features

**What do you dislike about Sprig?**

I love the product, currently have no complaints.

**What problems is Sprig solving and how is that benefiting you?**

Being able to keep our product teams close to user feedback as they are using the product. Being able to reduce the time it takes to sift through thousands of responses to understand the themes across user feedback.

  ### 6. An amazing tool to collect feedback from real users

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 15, 2023

**What do you like best about Sprig?**

How simple it is to set up a targeted survey! It's made it easy for our team to quickly make product and design decisions by shortening the turnaround time on a survey because we can directly target specific users by demographics or usage.

**What do you dislike about Sprig?**

Sometimes it lacks the advanced features with more robust survey tools since it has a limited use case within our organization. For longer robust surveys, we use Qualtrics and for something quick and simple, we use Sprig.

**What problems is Sprig solving and how is that benefiting you?**

Quick pulse checks on concept testing, value perception, user sentiment towards new features.

  ### 7. Progressively innovative tool for product surveys

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maegan P. | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 08, 2023

**What do you like best about Sprig?**

Sprig is a relatively simple multi-purpose survey tool for cross-functional tech teams. I enjoy the high-touch support team because they are responsive to feedback and constantly evolve the product suite. Their AI-support analysis of qualitative data is superb.

**What do you dislike about Sprig?**

The team is actively working on the areas I'll identify for improvement, so I'm not concerned moving into long-term use of Sprig. The most significant gap is customizable views of charts so you can control data visualization more precisely or filter results by user/customer segment. There are some limitations to complex question design, but in some ways, that can be outside its use-case.

**What problems is Sprig solving and how is that benefiting you?**

Surveys enable quantitative and qualitative exploration or evaluation across a large sample of users. Adding a tool like Sprig to our suite has made in-context research much better.

  ### 8. Excellent tool for collecting product feedback and measurement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 08, 2023

**What do you like best about Sprig?**

Sprig is the best tool for creating recurring in-app surveys (for example, measuring an ongoing CSAT score). This is an extremely valuable source of product sentiment and feedback that I have been running for several years now. It's also great for early prototype testing.

**What do you dislike about Sprig?**

Sometimes it can be difficult to identify customers when surveying outside of your app (it can be done, it is just a bit fiddly).

**What problems is Sprig solving and how is that benefiting you?**

Having easy access to customer feedback at scale.

  ### 9. Great product for contextual insights

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 12, 2024

**What do you like best about Sprig?**

The ease of setting up and running surveys in our product

**What do you dislike about Sprig?**

Limited analysis tools beyond simple charts

**What problems is Sprig solving and how is that benefiting you?**

It's helping us capture insights about our users in context of key actions and moments in the product experience. This helps our teams get smarter about our users and make more informed decisions that benefit the user.

  ### 10. Wonderful tool with lots of insight features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lindsay R. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 21, 2023

**What do you like best about Sprig?**

I love the survey customization features!! Excited to look into the replays. Super easy to use and the account managers are amazing.

**What do you dislike about Sprig?**

I wish we could have a bit more accessibility with editing code.

**What problems is Sprig solving and how is that benefiting you?**

Gathering feedback from users in our product.

  ### 11. Incredible tool to help with user feedback quickly and effectively.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.)

**Reviewed Date:** November 30, 2023

**What do you like best about Sprig?**

Incredibly easy to integrate, very easy UI to interact with, quick feature iteration always adding more value to the offering.

**What do you dislike about Sprig?**

Very little. I do wish there was a little more flexibility with grouping feedback, but it's something the team has shared is in progress.

**What problems is Sprig solving and how is that benefiting you?**

On product surveys for instant feedback from customers in our beta program. And resolving the issue or combing through responses more manually with their AI.

  ### 12. Sprig is an all-in-one CX solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 29, 2023

**What do you like best about Sprig?**

In addition to our sustained NPS survey, Sprig allows us to quickly collect customer feedback after launching tests. There have a great CSM team too!

**What do you dislike about Sprig?**

None at this time. Look forward to activating the Replays function.

**What problems is Sprig solving and how is that benefiting you?**

Product feedback.

  ### 13. Valuable tool for knowing your users

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 16, 2023

**What do you like best about Sprig?**

The various types of surveys, concept testing, and replays that can be utilized to better understand user experience.

**What do you dislike about Sprig?**

The time it takes to set-up various triggers that require eng support.

**What problems is Sprig solving and how is that benefiting you?**

It's proving a tool to understand in the moment user experience and motivations.

  ### 14. Intuitive features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jessie H. | Enterprise (> 1000 emp.)

**Reviewed Date:** November 28, 2023

**What do you like best about Sprig?**

easy to set up
behave exactly as expected
easy to pause and restart
helpful post survey summary

**What do you dislike about Sprig?**

takes me a little bit time to understand how to use tamplates

**What problems is Sprig solving and how is that benefiting you?**

Understanding if certain feature is bringing user value

  ### 15. I launched 5 surveys in 1-hour! Ridiculously Easy!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Keith L. | Sr. Manager, Global Digital Ecosystems and CX, Enterprise (> 1000 emp.)

**Reviewed Date:** January 30, 2023

**What do you like best about Sprig?**

One-time code deployment and enables active survey iteration. The integration with your analytics helps you understand how long it will take to get to statistical significance and the team at Sprig is super helpful (specifically Matthew and Safia) and help onboard/train/strategize and really ensure success.

**What do you dislike about Sprig?**

I would like the reporting and insights space to be a little more built out. The insights space is limited to a CSV download where you can easily see all the data and information relative to your study, but I would like to define custom calculations which you can't do today.

**What problems is Sprig solving and how is that benefiting you?**

What should my teams be working on? Prioritizing a web experience in a sea of ideas and thought starters is verified by the actual users of our digital products. This reduces re-work and uses data to validate our product backlog.

  ### 16. Fabulous tool for rapid customer feedback

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jasper M. | Enterprise (> 1000 emp.)

**Reviewed Date:** November 20, 2023

**What do you like best about Sprig?**

Super easy to use, easy to spin up quick surveys and get rapid feedback

**What do you dislike about Sprig?**

Super helpful... no problems... really nice interface

**What problems is Sprig solving and how is that benefiting you?**

None

  ### 17. Great tool for intercept surveys

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.)

**Reviewed Date:** January 08, 2024

**What do you like best about Sprig?**

Fast feedback with open-ended coding of responses and great dashboards

**What do you dislike about Sprig?**

I don't dislike anything about Sprig. No feedback

**What problems is Sprig solving and how is that benefiting you?**

It allows us to understand in situ what users are thinking

  ### 18. Comprehensive survey tool allowing for complex research

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 17, 2023

**What do you like best about Sprig?**

Embeddable content
- unique differentiator among Centiment, Pollfish, etc
- interactive prototypes allow for ux/ix research

Templates
- Great template content and great suggestions. Really good stuff for junior researchers who need a bit of guidance.

UI
- Not bad actually! Good job.

**What do you dislike about Sprig?**

Saving UX
- the autosave feature updates so quickly or maybe I type too quickly. Either way I get notifications that "someone has updated this form". Seems like a race condition?

Placeholder copy
- Very often I have to delete subtitle content which is a few clicks away

Moving questions
- Really difficult to quickly move an item to bottom or top

**What problems is Sprig solving and how is that benefiting you?**

- showing very "rich" product flows to better convey concepts
- really simple setup so I can just focus on the questions
- currently using this with clients and in the field!

  ### 19. Lead User Researcher

**Rating:** 5.0/5.0 stars

**Reviewed by:** Peter L. | Lead User Researcher, Enterprise (> 1000 emp.)

**Reviewed Date:** December 02, 2022

**What do you like best about Sprig?**

Sprig is a really effective tool for rapidly getting feedback on targeted questions. It is a great force multiplier for user research teams, which reduces the time required to get user feedback - both reducing the effort to deploy a survey, and reducing the time from deployment to getting statistically significant feedback. Once it's set up, it's very easy to deploy new surveys, and Sprig is ridiculously quick in responding to questions and very active in helping troubleshoot issues. Sprig customer success actively takes the lead in working with engineering to identify and resolve implementation issues.

**What do you dislike about Sprig?**

Honestly, I don't have any complaints about Sprig itself. The only problems I have encountered were due to the complexity of deploying it on our backend. We had multiple backend systems that didn't talk to each other, so sometimes, if I wanted to deploy Sprig on a new surface, it would take some engineering effort to deploy it. But, as I mentioned, Sprig's customer success team was very responsive in taking the lead to identify and resolve any barriers. Another problem was that because Sprig was so useful, more teams than we initially expected wanted to use it, leading us to have to increase our bandwidth and put limitations on what contexts it could be used. This led us to upgrade our subscription to satisfy the increased demand.

**What problems is Sprig solving and how is that benefiting you?**

Sprig is great for getting a rapid sense of the user experience for specific product surfaces, recruiting specific groups of users for interviews, and for ongoing monitoring of important user engagement metrics, such as CSAT. It's also great for democratizing research, so that product teams can answer commonly occurring questions without having to go through a more involved research process. Once you create workflows to ensure that everyone is deploying quality surveys, it is very easy to have stakeholders, such as PMs and designers, who are less capable at research to do it on their own.

  ### 20. Super easy to set up a survey and start getting feedback.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shawhin M. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 20, 2022

**What do you like best about Sprig?**

As a tiny startup, we needed a solution that enabled us to quickly capture feedback from our early customers. Through this feedback, we've been able to make decisions and iterate quickly. As we grow, I expect Sprig being part of our journey, guiding us through the feedback from our members.

I also really like their Zapier integration, setting up real-time Slack notifications of when a feedback is submitted.

**What do you dislike about Sprig?**

Not a dislike, rather an opportunity. As a small startup, seeing a tier focused on folks our sizes would be greatly appreciated.

**What problems is Sprig solving and how is that benefiting you?**

We aim to capture feedback after each transaction that's completed on our app, so that we're able to quickly identify where we're excelling or falling short. Sprig enables us to do that.

  ### 21. Sprig Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brett D. | Creator Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 17, 2023

**What do you like best about Sprig?**

Super easy to use and collect information from your customers or audience. The biggest issue I always faced with surveying was actually getting responses. One of the main reasons people wouldn't complete the survey is because it was just too complicated. Sprig simplified it all.

**What do you dislike about Sprig?**

At times it could definitely be difficult on the back end to create and organize surveys. I had multiple brands I was running surveys for and there is def a better way to create new and categorize.

**What problems is Sprig solving and how is that benefiting you?**

Sprig is helping me survey my audience and gain insights into what they like and dislike. Sprig removes the hassle of Google Forms and enables a ton of customization.

  ### 22. Helpful tool for PMs to understand the user experience

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 18, 2023

**What do you like best about Sprig?**

Very responsive support team and they take feedback requests for prioritization

**What do you dislike about Sprig?**

I'd love if Sprig support more connections to our key business metrics so we can tie usability to other KPIs

**What problems is Sprig solving and how is that benefiting you?**

Sprig helps me understand how users feel about accomplishing the main jobs in app

  ### 23. A powerful tool to get customer insights async

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 28, 2022

**What do you like best about Sprig?**

Before using Sprig we weren't doing very much research. We didn't have time for it and weren't very good at asking questions that wouldn't bias the customer. Sprig has made it very easy to get insights from our customers without needing to schedule Zoom calls. I like the templates and the AI analysis. We're using both concept testing and surveys.

**What do you dislike about Sprig?**

I would love more features to help me conduct even more types of research. Sprig has become my go-to tool, and I would love to use it for more of my day-to-day job.

**What problems is Sprig solving and how is that benefiting you?**

Sprig helps us solve the problem of 1) making sure we are creating the right things for our customers and deeply understanding their problems 2) getting those customer insights in an easy, fast, scalable way.

  ### 24. Always reliable and useful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elliot P. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 17, 2023

**What do you like best about Sprig?**

Sprig has an easy to use interface with all the requirements that I would ever hope for. Good communications and product updates. I have had no issues whatsoever.

**What do you dislike about Sprig?**

I do not have any dislikes as it relates to Sprig.

**What problems is Sprig solving and how is that benefiting you?**

Sprig is allowing me to get inputs from stakeholders and customers alike. It is very useful.

  ### 25. Easy to use product that provides a great glimpse into user sentiment and issues.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tyler B. | Program Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** December 02, 2022

**What do you like best about Sprig?**

It is straightforward to start a new study and reconfigure it on the fly. Very easy to traverse across many surveys.

**What do you dislike about Sprig?**

I wish the themes were more actionable or accurate. I look at verbatims more than the themes as I have lower confidence in the themes.

**What problems is Sprig solving and how is that benefiting you?**

For any business, it is crucial to understand what isn't working or is confusing to users. Sprig provides an easy way to quickly get a pulse on what is working and isnt working.

  ### 26. Sprig is essential for our team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Art C. | Lead Product Designer, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 05, 2022

**What do you like best about Sprig?**

The best parts of Sprig are the templates they already have set up for common studies. These not only allow you to create a study quickly but also allow you to see what's possible on the platform.

**What do you dislike about Sprig?**

Selecting audience tags are annoying since these aren't as intuitive to a design team.

**What problems is Sprig solving and how is that benefiting you?**

Sprig helps us understands our users through the use of studies that can be set up on your digital platforms.

  ### 27. Creating usability tests within Sprig is a simple experience.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 02, 2022

**What do you like best about Sprig?**

I like the usability test builder the most. I appreciated the template examples of how to guide users through the test. Adding Figma prototypes is a standout feature.

**What do you dislike about Sprig?**

Moving questions up and down within a usability test can be a bit clunky. Figuring out a way to make sure questions are mapped together to prevent the flow of questions from breaking would be helpful. Or maybe a warning to check where questions lead.

**What problems is Sprig solving and how is that benefiting you?**

Our team needed to survey customers without adding our own biases. Sprig helps us build prototypes and quickly send them to customers for feedback to iterate and build better products.

  ### 28. Get off the ground with your customer development fast

**Rating:** 4.5/5.0 stars

**Reviewed by:** Justin T. | Growth Product Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 28, 2022

**What do you like best about Sprig?**

As an early user of Sprig's new user / concept testing functionality, I'm really impressed by their templates. Was able to use two templates to get two studies off the ground extremely quick. Even got positive user feedback on testing structure, which is a great signal. Also like their native integration with Figma.

**What do you dislike about Sprig?**

I think a quicker way to rearrange questions would be awesome. Would only enable me to get tests off the ground even quicker and spend more time chatting with customers.

**What problems is Sprig solving and how is that benefiting you?**

I need a way to quickly set up, run, and gather insights from async customer development. Sprig helps me do this.

  ### 29. 'Sprig ' Review

**Rating:** 3.5/5.0 stars

**Reviewed by:** Abhijeet . | Software devloper, Enterprise (> 1000 emp.)

**Reviewed Date:** September 22, 2022

**What do you like best about Sprig?**

Sprig is a research platform for Products that helps the Product teams to communicate to clients or customers through Surveys, Video Interviews and Concept Tests.

**What do you dislike about Sprig?**

Not many Dislikes I found, but Customer Service Needs to Improve .

**What problems is Sprig solving and how is that benefiting you?**

Sprig solves the problem of communication with the targeted customers for many companies through its feature of Video Interviews, Small surveys and Concept Tests.

  ### 30. Coding is easy and can be embedded with available reporting plateforms.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Abdul Majid R. | Finance Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 10, 2022

**What do you like best about Sprig?**

Ease of use understanding, customizable and embedded.

**What do you dislike about Sprig?**

Faced challenges with SAP and Microsoft Dynamics intigration.

**What problems is Sprig solving and how is that benefiting you?**

Presentation of various reports in proper manner.



- [View Sprig pricing details and edition comparison](https://www.g2.com/products/sprig/reviews?open_modal_url=%2Fproducts%2Fsprig%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fsprig%252Freviews%26source%3Dpdp_avatar&page=4&section=pricing&secure%5Bexpires_at%5D=2026-07-23+12%3A07%3A39+-0500&secure%5Bsession_id%5D=c88ce2a8-c9ee-4f36-904b-eda83ecb17d2&secure%5Btoken%5D=bca36fdda246f80bf27a1e11e50086f8544650c51314ccda3707fcc3ccbf63cd&format=llm_user)
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  - [User Interviews](https://www.g2.com/products/user-interviews/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)

## Sprig Features
**User Response Methods**
- Survey
- Video Snippets
- Video Interview
- Text/Notes

**Product Analytics**
- Account-Level Analytics
- User-Level Analytics
- Segmentation
- Alerts
- Multi-Product Analytics
- Integrations

**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Survey Management**
- Survey Builder
- Question Types
- Templates

**Data Connectivity and Prep - Agentic Analytics**
- Data Source Connectivity
- Automated Data Preparation

**Participant Selection**
- In-App
- On-Site
- Recruitment Pool

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Survey Customization**
- Branching/Skip Logic
- Branding
- Multimedia Support
- Multilingual Surveys

**Agentic AI - Product Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Autonomous Insight Generation - Agentic Analytics**
- Continuous Pattern Detection
- Multi‑Step Reasoning
- Predictive & Prescriptive Analytics

**Insights**
- Analytics
- Collaboration
- Sorting

**Feedback Sources**
- Surveys
- Customer Service Channels

**Survey Insights**
- Reporting & Analytics
- BI Tools Integration
- Data Exporting
- Permissions

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Interaction and Workflow - Agentic Analytics**
- Natural Language Query and Conversational Analytics
- Action Triggering & Workflow Orchestration
- Explainability & Audit Trails

**Behavioral Analytics - Product Analytics**
- Multi-Product Analytics
- User level Analytics
- Account level Analytics
- Segmentation

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Survey**
- Adaptive Learning
- Proactive Assistance
- Decision Making

**AI Agent Management - Agentic Analytics**
- Agent Configuration & Goals
- Continuous Learning & Feedback

**Platform Infrastructure - Product Analytics**
- Cross System integrations
- Alerts
- Integrations

**AI driven optimization - Product Analytics**
- Adaptive learning
- Automated insights
- Autonomous task execution

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