--- title: Sprig Reviews meta_title: 'Sprig Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 180 reviews by the users' company size, role or industry to find out how Sprig works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 180 scale: '5' date_modified: '2026-07-23' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Sprig Reviews **Vendor:** Sprig **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.3/5.0 **Total Reviews:** 180 ## About Sprig Sprig is an enterprise survey platform powered by AI agents. We help organizations move from question to evidence faster by transforming how research is designed, fielded, and synthesized. Instead of relying on manual survey programming, static forms, and time-consuming analysis, Sprig combines modern survey infrastructure with specialized agents that accelerate every stage of the research process. Research teams use Sprig to run customer surveys, market research, experience measurement, journey research, concept testing, and strategic studies. Whether collecting feedback from customers, prospects, panel participants, or users inside a product, Sprig helps teams gather higher-quality data and uncover deeper insights. Three AI agents power every stage of the research process: Design Agent: Builds rigorous studies from survey documents, research goals, briefs, and existing questionnaires. Field Agent: Delivers adaptive surveys that personalize questions and gather richer feedback across every channel. Synthesize Agent: Transforms responses into evidence-backed reports, themes, and recommendations. Leading companies including Microsoft, Figma, Notion, Ramp, DoorDash, Coinbase, Harvey, and Robinhood use Sprig to continuously learn from customers, understand markets, validate ideas, and improve products. By combining enterprise survey capabilities with AI-powered agents, Sprig enables teams to move faster, make better decisions, and turn research into a competitive advantage. ## Sprig Pros & Cons **What users like:** - Users appreciate the **easy setup** of Sprig, enabling non-technical users to efficiently begin their projects. (10 reviews) - Users value the **easy integrations** of Sprig, enhancing workflow by connecting seamlessly with existing tools like Slack. (9 reviews) - Users value the **real-time feedback management** of Sprig, enabling faster decision-making with insightful AI analysis. (9 reviews) - Users appreciate the **responsive customer support** of Sprig, which makes troubleshooting straightforward and efficient. (8 reviews) - Users appreciate the **ease of use** of Sprig, making it accessible and efficient for non-technical users. (8 reviews) - Users find Sprig **helpful** for its simple installation and intuitive design, enhancing ease of use for everyone. (7 reviews) - Users love Sprig for its **intuitive usability** , making it easy to gather valuable customer feedback efficiently. (7 reviews) - Setup Ease (5 reviews) - Users value the **quick and easy setup** of Sprig surveys, enhancing their ability to gather insights efficiently. (5 reviews) - User Interface (5 reviews) **What users dislike:** - Users often face **survey navigation issues** and confusing data formats, hindering effective information gathering and analysis. (3 reviews) - Users face **significant limitations with survey navigation and information quality** , hindering effective research and insights. (3 reviews) - Users find Sprig's setup process **time-consuming** , with slow support responses and complex billing adding to the delay. (3 reviews) - Users report **dashboard issues** with frequent resets and complicated billing, impacting usability and data management. (2 reviews) - Users face challenges with **data inaccuracy** due to confusing billing and complex data export formats from Sprig. (2 reviews) - Delays (2 reviews) - Error Management (2 reviews) - Users find Sprig's **pricing model confusing and potentially very expensive** , leading to unexpected costs and management challenges. (2 reviews) - Export Limitations (2 reviews) - Users find the **clutter of unnecessary features** in Sprig hampers their experience and usability of the product. (2 reviews) ## Sprig Reviews ### 1. Intuitive Interface and Fair Pricing That Deliver **Rating:** 4.5/5.0 stars **Reviewed by:** Evan T. | UX Research Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** Great intuitive interface and fair pricing **What do you dislike about Sprig?** Integration requires engineering support, especially if you'd like to trigger surveys based on details events and attributes. **What problems is Sprig solving and how is that benefiting you?** We use Sprig to recruit users for moderated research studies and to deploy intercept surveys so we can understand users' experiences in context ### 2. Smooth Survey Building with Handy Response Summaries **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** Overall, building surveys is smooth. Longer surveys shared via links feel complete, with a solid range of question types and customization options. The response summary is very handy to have a first sense of the results before a more in depth analysis **What do you dislike about Sprig?** There’s a lack of granular targeting options for in-product surveys. **What problems is Sprig solving and how is that benefiting you?** Sprig helps us understand our users’ main issues, address drop-off in funnels, and do deeper research through longer surveys. It’s now the single customer-facing survey tool for our organisation. ### 3. Seamless Onboarding, Real-Time Feedback at Its Best **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** I really do appreciate the onboarding experience with Sprig, especially moving from another tool I thought would be very confusing. The hands-on onboarding experience allowed us to be set up very efficiently, which was really helpful for bringing the entire team on board. The enablement team has been great, looking at our use cases at a granular level and customizing the offering accordingly, making it easy to get up and running quickly and start running surveys immediately. Additionally, Sprig’s integration with MCP to cloud makes it incredibly easy for us to query various data, ensuring it's useful for our entire corpus of information. **What do you dislike about Sprig?** N/A **What problems is Sprig solving and how is that benefiting you?** Sprig helps us gather real-time feedback from customers and users through app intercept surveys. ### 4. Easy Study Setup and Flexible In-App Feedback Implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** can implement feedback easily on different surfaces in the app. easy to set up the study and questions **What do you dislike about Sprig?** have to integrate with multiple systems and surfaces to have it implemented correctly. takes some additional dev work for each new surface that delays launch. have to integrate each metric you want to measure separately. **What problems is Sprig solving and how is that benefiting you?** real time customer feedback at the time they are experiencing the feature. it has been so valuable to capture that with very low effort from the customer. ### 5. Flexible Customization, but Setup Can Be Engineering-Heavy **Rating:** 3.5/5.0 stars **Reviewed by:** Katelyn Jiyoon L. | CRM Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** Flexibility for customizing questions and user response options. **What do you dislike about Sprig?** Sometimes it requires fairly heavy upfront engineering work to set up the data entry points. **What problems is Sprig solving and how is that benefiting you?** We use Sprig for user surveys including feature ratings and it help us to understand users' sentiment better. ### 6. Well-Designed, Easy-to-Use UI with Strong Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Ranjeev A. | Software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** The UI is well designed and easy to use. Good integrations **What do you dislike about Sprig?** There is a slight learning curve for users from other backgrounds **What problems is Sprig solving and how is that benefiting you?** Enables the gathering of user feedback directly from UIs so no need to click on external links for users ### 7. Friendly UI and Helpful Insight Summaries **Rating:** 4.0/5.0 stars **Reviewed by:** Jeslyn K. | Content Program Manager, Help Center, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** The UI is very friendly and the insight summaries are very helpful **What do you dislike about Sprig?** I wish there were more granular ways to search through data **What problems is Sprig solving and how is that benefiting you?** It helps me understand user sentiment around content, which I can then use to optimize content ### 8. Very Easy to Use and Fits Our Team’s Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo K. | Performance Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** Very easy to use, minimal previous knowledge needed **What do you dislike about Sprig?** It's a pretty comprehensive tool and fits mine and my team's need for the time being **What problems is Sprig solving and how is that benefiting you?** Running surveys, it helps us understand customer behavior faster and with more ease ### 9. Way Easier to Implement Than the Alternatives **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** It’s way easier to implement than others **What do you dislike about Sprig?** It doesnt have robust analysis tools and I often wish that there were more sophisticated ways of me splicing the data. **What problems is Sprig solving and how is that benefiting you?** Before sprig we did not have an easy way of measuring what was happening at specific times in the product and now we’re able to catch users at specific moments we’re interested in. It has been a true gamechanger in us getting feedback tied to features. ### 10. Very Intuitive and Easy to Use with Minimal Training **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** It's very intuitive to use! It's easy to find what you need with little to no training on the tool. **What do you dislike about Sprig?** It is less easy to setup surveys and understand the tracking timeframes than others like Survey Monkey **What problems is Sprig solving and how is that benefiting you?** Sprig is allowing us to gather a specific service line CSAT for our customers based on special triggers to help us parse out survey data. The product team also uses it to get pulses on surveys! ### 11. Super Easy Setup and a More Engaging Survey Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** It's super easy to set up and way more engaging than survey methods I've previously used, like direct email. **What do you dislike about Sprig?** I wish it was easier to review segments and cross-sections between question responses. Qualtrics has this functionality (although it's not super user friendly) and it yields very helpful insights **What problems is Sprig solving and how is that benefiting you?** We need better merchant data to guide our product decisions, and Sprig solves that for me ### 12. Customer-Friendly UI with Insightful AI Summaries and Sentiment Breakdown **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** The UI is very customer-friendly, and I really like the AI summarization of the top themes, along with the sentiment breakdown. **What do you dislike about Sprig?** Better integration help for someone not as technical **What problems is Sprig solving and how is that benefiting you?** Sprig helps us establish a baseline for contractor satisfaction, so we can better manage overall business health. It also provides raw sentiment that we use to identify areas for improvement and strengthen our offering. ### 13. Great Data Views, But Complex Survey Logic Is Hard to Set Up **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Sprig?** The data and response view is great. But the survey setup and documentation is harder to figure out for more complex survey question setups. **What do you dislike about Sprig?** The survey creator makes things unnecesarily difficult when trying to setup if/then rules to show questions based on answers provided by the user. **What problems is Sprig solving and how is that benefiting you?** Measuring value and impact of launches, so I can help share them with my leadership. ### 14. Strong Features and Integrations, Competitive with Other Survey Platforms **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** The feature set and integration ability is on-par or slightly better than other survey platforms **What do you dislike about Sprig?** When it comes to support of new features, I wish there was more resources. **What problems is Sprig solving and how is that benefiting you?** My company can rely on Sprig when we need a survey about a particular area of our product. We don't have to use a custom survey intake just for gathering feedback ### 15. Collaborative UX Research, with AI That Speeds Up Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** its very collaborative with my ux team. the ai functionality is helpful in reviewing results very quickly, especially if im not familiary with the study. **What do you dislike about Sprig?** Sometimes the AI is not accurate if I don't have enough user data to support it **What problems is Sprig solving and how is that benefiting you?** Helps my team share survey feedback and results very quickly. Its also very easy to set up new studies ### 16. Easy Filtering for Export with a Smooth, Navigable UI/UX **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** I like the data can easily be filtered for export. I appreciate the easily navigable UI/UX. **What do you dislike about Sprig?** I have heard from many customers that they were unable to access a sprig survey. We are still troubleshooting the reasons why, but seems like VPNs negatively affect the links. **What problems is Sprig solving and how is that benefiting you?** We can get data from customers on many different contexts, easily. ### 17. Powerful In-Product Targeting for Specific Workflows and User Attributes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** Ability to intercept users in product - targeting to specific workflows or user attributes **What do you dislike about Sprig?** The events are few and far between. Requires working with engineering to configure events a lot of the time which increases the time to launch a survey. **What problems is Sprig solving and how is that benefiting you?** Ability to reach our users outisde of marketing email lists, easier recruitment efforts. ### 18. Getting feedback has never been easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Sprig?** Sprig continues to innovate in the survey space with long form, heatmaps, and more. They offer incredible value for the price and I highly recommended them. **What do you dislike about Sprig?** I would love to see more rich context questions and interactions for our customers. **What problems is Sprig solving and how is that benefiting you?** Sprig allows us to get feedback from a wide breath of customers which alows unique perspectives and not just the loudest voice. ### 19. Easy-to-Use UI, But Unexpected Event Shutoffs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** I had to jump into using Sprig without much coaching and the UI was easy to use. **What do you dislike about Sprig?** Sprig introduced bugs that impacted our ratings and therefore business results **What problems is Sprig solving and how is that benefiting you?** Gives us the mechanism to ask new users how they heard about us. We also use it to initiate the app store review prompt ### 20. Easy iOS SDK Integration with Native-Feeling Surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Tomás R. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Sprig?** It’s very easy to integrate the SDK with iOS, and the surveys feel native when users fill them out. **What do you dislike about Sprig?** The survey triggers are sometimes difficult to configure from analytics events. **What problems is Sprig solving and how is that benefiting you?** It helps us collect feedback from users about new features we launch and allows us to iterate on the product. ### 21. Effortless Survey Building with Room for More Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Sprig?** I like the easy-to-use survey builders in Sprig, which make the process of creating surveys straightforward and efficient. Additionally, the initial setup was smooth. **What do you dislike about Sprig?** I think Sprig could improve by adding more advanced survey templates for different industries. **What problems is Sprig solving and how is that benefiting you?** Sprig eliminates manual paper-based survey collection and offers easy-to-use survey builders. ### 22. Effective Survey Tool with Some Usability Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** I find accessing and reading the responses from surveys using Sprig very helpful. The survey setup up is really easy, which was great. appreciate how Sprig helps gather responses, get a pulse on user sentiment, and iterate on new products through in-app surveys, **What do you dislike about Sprig?** the modalities that people can answer questions in still feels pretty rudimentary. Having a built in thumbs up/thumbs down feels obvious but missing, for instance **What problems is Sprig solving and how is that benefiting you?** I use Sprig to send surveys, collect responses, and get feedback, which helps us iterate on new products. ### 23. AI Feedback Summaries That Save Time **Rating:** 4.5/5.0 stars **Reviewed by:** Magesh S. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Sprig?** AI feature that analyses the user feedback and summarises the content **What do you dislike about Sprig?** sometime it better to have two-way integration using Sprig to respond to the user's concerns **What problems is Sprig solving and how is that benefiting you?** Collecting user feedback categorizing them help us make the actions quick ### 24. Sprig survey **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Sprig?** I still like the ease of use and features that can target users based on their actions. **What do you dislike about Sprig?** We are not using Spring much for any new implementation and i cannot say exactly what changed. **What problems is Sprig solving and how is that benefiting you?** We are using Sprig to collect user feedback and analyse ### 25. Great Developer Experience, Easy Integration, and Solid Value **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** The development xp, the easy of integration and its price **What do you dislike about Sprig?** The platform has certain quality issues, when I was creating a test survey I had issues moving across steps that prompted me to reload my window and loose progress **What problems is Sprig solving and how is that benefiting you?** Sprig supports our user research by feeding insights into our product brainstorming cycles. It helps us identify new areas of fit with our persona and apply those learnings directly to our product. ### 26. Intuitive, Easy Setup with Clear Results and Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** Ease of use, intuitive UI, straightfoward to set up, results summary and analysis **What do you dislike about Sprig?** More configurability would be helpful to make it applicable to more use cases **What problems is Sprig solving and how is that benefiting you?** Understanding our users better to get feedback ### 27. Quick, Easy Surveys for Capturing User Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** The ability to spin up new, quick surveys to understand user feedback. **What do you dislike about Sprig?** Integrations with our CRM and how we can send out customized surveys with very specific rules **What problems is Sprig solving and how is that benefiting you?** User feedback and VoC ### 28. Useful for quick, in-app feedback but lacks robust filtering logic. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Sprig?** MCP connection has been useful to co-create and analyze surveys via Claude. Sprig has also introduced more logic for skip and display, which allows for more precise question targeting. **What do you dislike about Sprig?** Still not completely clear how Sprig counts monthly tracked users. **What problems is Sprig solving and how is that benefiting you?** Sprig helps us conduct evaluative research quickly and at scale. It helps deliver quick insights where a longer, paid survey would be overkill. It is also easy to share reports with teammates. ### 29. Best-in-Class In-App Surveys and Feedback Capture **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Sprig?** Best in-class in-app intercept surveying and feedback capture. **What do you dislike about Sprig?** Enterprise pricing model can change somewhat drastically, resulting in higher-than-expected renewal cycles. Expanding to other products that won't necessarily be relevant to the original target customer. **What problems is Sprig solving and how is that benefiting you?** The ability to gather feedback from a specific user segment doing a specific thing in our product, right after they did said thing. Leads to rapid feedback cycles. ### 30. Effective for understanding your customers better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** It's an impactful tool for me to use to understand our customers better. I can target specific persona and segments based on product usage. **What do you dislike about Sprig?** n/a **What problems is Sprig solving and how is that benefiting you?** I find Sprig helps me understand which channels existing customers use to find us, aiding in budget allocation across channels efficiently. ### 31. High Fees, Limited Service, and a Contract That Doesn’t Fit **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** Sprig didn't fit our needs and the company is attempting to enforce a long term contract **What do you dislike about Sprig?** The fees, lack of services, and experience **What problems is Sprig solving and how is that benefiting you?** Sprig is currently not solving any problems, and instead creating problems attempting to auto renew a contract we were clearly not using ### 32. Targeted Feedback from the Right Users, Right Where It Matters **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Sprig?** Sprig makes it possible to get targeted feedback from the right users in the right places. **What do you dislike about Sprig?** I would love to use Sprig for usability tests with 3rd party panel providers natively in Sprig. **What problems is Sprig solving and how is that benefiting you?** Sprig gives my org clarity into product performance and alignment with user needs. ### 33. Fast Qualitative Feedback, but Costly for Targeted Audience Reach **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Sprig?** It’s very fast to source qualitative feedback **What do you dislike about Sprig?** Cost is high to use especially when trying to reach a specific target audience **What problems is Sprig solving and how is that benefiting you?** Sprig is helping us test our user experience modeling and assisting us to get feedback on design ### 34. Getting to know patients and staff wasn't that easy **Rating:** 4.0/5.0 stars **Reviewed by:** Ary M. | Data Entry Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Sprig?** Sprig has been an essential tool for gathering opinions in an uncomplicated and clear manner. We frequently need to know how users feel when they leave or how to enhance the administrative staff's experience. The best scenario is for the surveys to be conducted at the appropriate time, without interruption, and for the responses to be recorded right away. I don't have to spend hours manually organizing data, which saves me a ton of time. **What do you dislike about Sprig?** At first, it was somewhat costly to adapt to the manner question flows are designed, particularly if we sought more tailored approaches for our style of patient. I also believe that having more case studies available would benefit the healthcare sector. **What problems is Sprig solving and how is that benefiting you?** We use Sprig to gather input on the new patient admission system. We didn't know which parts caused the greatest confusion at first, but after only one week of active surveys, the data clearly showed where the majority of people were detained or needed help. This allowed us to modify the instructions and shorten the waiting time. ### 35. Easy Results & Filtering, but Needs More Screenshot Configurability **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** Easy to view results, filter for results **What do you dislike about Sprig?** Not as configurable as I'd like for certain things, e.g. attaching a screenshot **What problems is Sprig solving and how is that benefiting you?** Able to run inproduct surveys with minimal lift ### 36. Easy no-code setup, great for SMEs **Rating:** 4.5/5.0 stars **Reviewed by:** Gab K. | Senior Lead Engineer, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Sprig?** Easy to start with the simple installation for non technical users, Easy to target with e.g. path or interaction based segments. Create multiple study types and filtering results by user attributes is also helpful. **What do you dislike about Sprig?** Some analytics might not be enough for more advanced insights, which we need to delegate to other BI tools. Exporting data is not as straightforward as we fought. **What problems is Sprig solving and how is that benefiting you?** It helps us gather timely feedback in good contextual without the need to schedule human 1:1 calls with manually picked customers. It helps us gather data for data-driven decisions to enhance our UI/UX for our web platform. ### 37. Simple and Powerful Survey Integration Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Sprig?** The main reason for choosing Spring is that the integration within the app (allowing customers to respond to surveys) is convenient, enabling customers to answer surveys directly without any friction. As a PM, I find it incredibly easy to use, and I highly recommend it. **What do you dislike about Sprig?** The area where things don't go very well with Spring is in usability testing. Since we can't conduct usability tests through conversation, I would like to do more of that. The kind of tests we are currently doing cannot be done with Spring, so I hope we can make that possible. **What problems is Sprig solving and how is that benefiting you?** I use Sprig for hypothesis testing in feature development and for discovering customer issues. I believe the greatest benefit is being able to quickly conduct surveys and receive direct feedback from customers. ### 38. Great user research tool in my product toolkit **Rating:** 4.0/5.0 stars **Reviewed by:** Jenny C. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Sprig?** As a Product Manager, I love how easy and intuitive it is to understand overall trends and themes at the survey and individual question level. I also enjoy being able to double click into responses and identify the specific user that left feedback so I can follow-up or investigate their usage on other platforms. I'm a huge fan of the Sprig Slack integration as well since my Product Designer create a Slack channel where all Sprig responses are logged for our product. **What do you dislike about Sprig?** No notable downsides. It meets my needs as a Product Manager who needs access to an intuitive qualitative tool to survey our users **What problems is Sprig solving and how is that benefiting you?** Establshing baseline CSAT and tracking CSAT over time, understanding how we can improve the user experience, gathering a list of users that want to join a research panel ### 39. Sprig was a game changer for the product org at Figma. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael N. | Head of Customer Intelligence, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Sprig?** Sprig has been a gamechanger for in product feedback collection. Its ability to seamlessly target users and capture insights at scale has transformed how we gather feedback. It delivered both high volume and high quality responses with minimal operational overhead. Before Sprig, running early access and beta programs required significant program management effort, often yielding low response rates or weak signals. With Sprig, we could autonomously collect a steady stream of quality feedback, allowing teams to monitor real-time sentiment using their AI powered analysis. The real unlock came when we integrated Sprig with Enterpret. Suddenly, in product feedback wasn’t just a siloed data point. it became part of a unified feedback ecosystem, alongside sources like Zendesk, Twitter, and Reddit. This gave the entire company a single, searchable source of truth, making it easier to identify trends, validate decisions, and stay connected to user needs at scale. If you’re looking to build a continuous loop between user insights and product decisions, Sprig (especially when paired with Enterpret) is a must-have. **What do you dislike about Sprig?** Sprig's billing model can be very confusing and rather expensive. It's not very clear how it works and how to manage it in an optimal way. Also the way they format their data exports through the API is really tricky as well and takes a lot of time to reformat into a usable way. **What problems is Sprig solving and how is that benefiting you?** Seamless contextual in product feedback collection and analysis. ### 40. Great for continuous feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Zina A. | UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Sprig?** Set up is very easy and adding attributes to target users is also a breeze **What do you dislike about Sprig?** Question skip logic needs debugging as it resets frequently while the survey is running. **What problems is Sprig solving and how is that benefiting you?** In product feedback is easy via Sprig ### 41. Easy for PMs to self-service studies and analysis without needing research involvement! **Rating:** 4.0/5.0 stars **Reviewed by:** Nick T. | Senior Data Scientist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Sprig?** Studies look great and are super easy to create. Basic implementation is easy with the javascript SDK (though adding events could be a little easier for us - more on that in the next section). The AI summaries are super helpful. As a result we've seen solid organic adoption with our PMs who are lunching quite well designed surveys with minimal support! **What do you dislike about Sprig?** If you use segment it's easy to bring your existing events etc in however it lacks a public API to send events. If it supported Snowflake data sharing, brining attributres from our warehouse would make implementation even quicker! **What problems is Sprig solving and how is that benefiting you?** Helping our PMs understand our users at scale when interviews are too high effort and quant data doesn't explain the why enough. ### 42. Best tool for capturing feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Sprig?** Easy to install and capture user feedback. I like that the button is always visible and has a nice design. We use it for bug hunting with users. **What do you dislike about Sprig?** Can add Make integration. But with webhooks, we solve it. So it's not critical **What problems is Sprig solving and how is that benefiting you?** Capturing user feedback and bug reporting ### 43. Best research platform **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie G. | Product Designer, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Sprig?** It's easy to use by both my team and users whom we sent the tests out to. **What do you dislike about Sprig?** Sometimes it can be hard to reorder and navigate many questions in a test, but you get used to it. Anytime I've wished something to be different, the Sprig team has listened and offered an improved experience in their next round of updates. There **What problems is Sprig solving and how is that benefiting you?** We needed a way to get user insights and fast. From asking questions on how we can improve a feature to showing users prototypes. ### 44. From Maze to Sprig: an honest review **Rating:** 4.0/5.0 stars **Reviewed by:** Lois B. | Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Sprig?** My company primarily utilized Maze, to which we were highly attached. Maze was exceptionally user-friendly (for designers), and features such as hotspots proved to be extremely valuable for our data interpretation. Sprig offers a similar yet distinct set of functionalities, so making the decision to switch was not a quick one. To address our concerns, the product team convened a formal meeting with representatives from Sprig before finalizing our decision. One aspect of Sprig that I particularly appreciate is their customer support, which effectively addressed my numerous inquiries—something I did not experience with Maze. Additionally, Sprig frequently conducts webinars and provides one-on-one customer support, which has significantly enhanced my ability to efficiently use its tools. A notable advantage of Sprig is its ease of use, even for individuals outside the design team, leading to increased adoption among product personnel. Although certain features, such as hotspots, are not yet available (with plans for future implementation), Sprig is committed to continuous improvement and feature expansion. **What do you dislike about Sprig?** I have already addressed this matter; however, certain features are currently unavailable. This is not a significant issue, as Sprig frequently communicates about upcoming features and is consistently focused on making improvements. **What problems is Sprig solving and how is that benefiting you?** Addressed earlier. ### 45. Sprig makes user research effortless with intuitive surveys and AI-driven insights **Rating:** 5.0/5.0 stars **Reviewed by:** Jbili A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Sprig?** Most Helpful Aspects of Sprig: Real-time user feedback for more accurate insights. AI-powered analysis to quickly extract trends. Seamless integrations with analytics tools. User-friendly & no-code setup for easy survey deployment. Video feedback support for deeper insights. **What do you dislike about Sprig?** Small ecosystem, new, uncertain future, fewer tools. **What problems is Sprig solving and how is that benefiting you?** Problem: Traditional surveys (email, pop-ups) suffer from low response rates and lag between insights and action. Sprig’s Fix: In-context micro-surveys triggered during product usage for real-time, unbiased feedback. ### 46. Doubling research studies and cutting time-to-insight in half! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Sprig?** Using Sprig has enabled our small, but might research team to double the number of studies we're running and cut in half the time it takes us to go from study to actionable insight. It's also very easy to implement a new sprig and the ability to have unlimited seats in our account means many stakeholders can view results in real-time and take action even sooner. **What do you dislike about Sprig?** If Sprig had a few more survey capabilities, we may be able to expand the usage to other departments and research needs. Would also really love to test prototypes (with video/audio recording) on mobile! **What problems is Sprig solving and how is that benefiting you?** Sprig is allowing us to conduct much more in-product research, ensuring we're targeting the correct users in our research and enabling quick recruitment for more in-depth research. ### 47. Great product, easy to use out of the box! **Rating:** 5.0/5.0 stars **Reviewed by:** Tim P. | UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Sprig?** The fact that it integrates so easily out of the box with our front end. I've had a few challenges here and there getting things to work, but the customer support team is always easy to contact and get help from. I like how easy it is to see the metrics, and the AI summary is very useful. Overall, it's a great product! **What do you dislike about Sprig?** I really can't think of anything. It fulfills all of my needs. **What problems is Sprig solving and how is that benefiting you?** In-app surveys for user research purposes. It helps me discover quantitatively and qualitatively issues that my end users have with our product. I use it continually for NPS and for regularly running surveys on areas of my application. ### 48. I find it incredible difficult to navigate and to drill into information and review data **Rating:** 0.0/5.0 stars **Reviewed by:** Ally S. | Property Managr, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Sprig?** I do not have a single thing unfortunately that I have to say positively about this site. **What do you dislike about Sprig?** Incredibly difficult to navigate. You have to jump through hurdles in order to get to a place where still only very limited information is available. The surveys more than not provide no information and just a 1-10 score ... this does not help us grow or learn in any capacity whatsoever. **What problems is Sprig solving and how is that benefiting you?** Sprig has not solved a single issue or even provided me enough information to tackle an issue. I have received 0 benefits from sprig so far. ### 49. Great easy to use UX product **Rating:** 4.5/5.0 stars **Reviewed by:** Juan H. | Voice of the Customer Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Sprig?** User interface, lots of good features (heatmap, feedback, etc.) **What do you dislike about Sprig?** Even though the tests seem to be properly setup, there can be some errors every now and then (but the support team is always available) **What problems is Sprig solving and how is that benefiting you?** Ad hoc surveys requested by local markets on gathering specific feedback, or implementation of general digital feedback buttons across channels ### 50. Sprig SAML **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua C. | IT Support Engineer II, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Sprig?** I set up Sprig for our Org and the set up process is easy. **What do you dislike about Sprig?** Support takes longer to respond making the set up process longer **What problems is Sprig solving and how is that benefiting you?** It provides data to easily identify the top things that we do for ads and the things we need to improve - [View Sprig pricing details and edition comparison](https://www.g2.com/products/sprig/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+12%3A32%3A34+-0500&secure%5Bsession_id%5D=a6a7cc87-78ba-4000-89ad-68158d3eb4bd&secure%5Btoken%5D=032372aa0198cc472b5a4c49e398ce8ffc69203d906450f9b65a8ab08279d33a&format=llm_user) ## Sprig Integrations - [Adobe XD](https://www.g2.com/products/adobe-xd/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Copilot](https://www.g2.com/products/copilot-software-ltd-copilot/reviews) - [Cursor](https://www.g2.com/products/cursor/reviews) - [Dovetail](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews) - [Figma](https://www.g2.com/products/figma/reviews) - [Gemini](https://www.g2.com/products/zen-healthcare-it-gemini/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [LaunchDarkly](https://www.g2.com/products/launchdarkly/reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Optimizely](https://www.g2.com/products/netspring-optimizely/reviews) - [RudderStack](https://www.g2.com/products/rudderstack/reviews) - [Sketch](https://www.g2.com/products/sketch/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) - [User Interviews](https://www.g2.com/products/user-interviews/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Sprig Features **User Response Methods** - Survey - Video Snippets - Video Interview - Text/Notes **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Alerts - Multi-Product Analytics - Integrations **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates **Data Connectivity and Prep - Agentic Analytics** - Data Source Connectivity - Automated Data Preparation **Participant Selection** - In-App - On-Site - Recruitment Pool **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Autonomous Insight Generation - Agentic Analytics** - Continuous Pattern Detection - Multi‑Step Reasoning - Predictive & Prescriptive Analytics **Insights** - Analytics - Collaboration - Sorting **Feedback Sources** - Surveys - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Interaction and Workflow - Agentic Analytics** - Natural Language Query and Conversational Analytics - Action Triggering & Workflow Orchestration - Explainability & Audit Trails **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **AI Agent Management - Agentic Analytics** - Agent Configuration & Goals - Continuous Learning & Feedback **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - Adaptive learning - Automated insights - Autonomous task execution ## Top Sprig Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,785 reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - 4.3/5.0 (330 reviews)