Technical Assistance

Account Manager Krystle Simms Review collected by and hosted on G2.com.

Getting techs that are not competent to fix issues Review collected by and hosted on G2.com.

Lower cost and far superior customer service Review collected by and hosted on G2.com.

Toast doesn’t support our unique tip pooling model without purchase of an additional add-on Review collected by and hosted on G2.com.

Krystle Simms is an asset to SpotOn with how she handles our ongoing issues. Review collected by and hosted on G2.com.

Implementations, Online ordering limitations and no knowledge of new releases with POS. Review collected by and hosted on G2.com.

There are very few; but the FOH POS side isn't too bad. Review collected by and hosted on G2.com.

-It isn't suitable for multiple locations, the system does not talk to each location

-The interface is not intuitive, the ease of use on the back end is very difficult

-Basic needs are not available (refunds after payments have been batched are very difficult, if you need to add a tip at a later date, you are unable to do so on your own and must rely on support to do it for you) Review collected by and hosted on G2.com.

We love our customer service, Stephanie and Brandon and Paul our installer have all been incredible. We went from an old school legacy system and it was a bit of a learning curve but we are starting to hit our stride. Our customers like that we can now take tap pay and the online ordering system works well. Review collected by and hosted on G2.com.

I really wish we could split end of day reports between day and night shifts. We are unable to do this and since our restaurant closes between shifts, we need timely reports for each shift so we can reconcile each shift properly. I wish some small things with Spoton reserve were more customizable and I wish they were cases for the handheld devices as we have had to exchange a few times and we've only had the system since July 2024. Review collected by and hosted on G2.com.

Spot On offers many different features that are beneficial to business owners. Spot on customer support team has been helpful and easy to communicate with when I have questions or need assistance. Review collected by and hosted on G2.com.

The loyalty program has some areas that could be polished such as requiring the same info across the board on all platforms for a customer to create a loyalty program. Review collected by and hosted on G2.com.

I feel like they really care about any hiccups we might be experience and dive into fixing them really as soon as possible. Review collected by and hosted on G2.com.

We could use a bit more integration with important platforms especially loyalty. Review collected by and hosted on G2.com.

I joined Spot-On a little over two years ago and switched over two of my restaurants. I wanted a POS system that could offer great flexiblity with menu creation, great access to reporting, and a seamless experience without any bottlenecks or tech issues.

I got EXACTLY THAT! The reporting is so in-depth and helpful when making business decisions on what products are selling ad what ones aren't. The fact that you can see everything live too is amazing. You can see not only how many of an item is sold, but also who sold it, what time of day, what it was paired with, and any discounts/voids applied. It made running our restaurants much more efficient and was a huge time saver!!

The implementation process when we initially joined was very solid and thorough. When I asked if we could have certain items set up certain ways, the answer was always yes! It was so satisfying to see Spot-On visulaize exactly what I wanted in my head. We use Spot-on now for three of our businesses and utilize their Restaurant POS as well as online credit card processing for ticket sales in our concert venue. Super easy to integrate all of our data into their system!

10/10 Review collected by and hosted on G2.com.

I would say the only downside was some initial tech glitches and issues due to Spot-On being a newer company. Most of the issues have been worked out over time, but there are still a few that are frustrating at times. Lots of issues with the loyalty program, gift cards, and the cash-less discounting can cause reporting/payment issues at times. Customer service is usually pretty good at resolving these issues, but some issues don't have solutions yet it seems. Review collected by and hosted on G2.com.

That you can enter from anywhere and I don't have to go to the office to check information. Review collected by and hosted on G2.com.

Until now, I don't have a personal advisor. Review collected by and hosted on G2.com.

Save time and money! Getting the accurate orders for the customers. Looks professional. Review collected by and hosted on G2.com.

Barely nothing is wrong with the SpotOn! Review collected by and hosted on G2.com.