From the front of house to the back end of operations, SpotOn is seamless, efficient and amazing. Starting with the back of the house, everything is rather simple and self-explanatory which makes it super-efficient and user friendly. I love the live updates and the quickness of changes. The real time updates and how easy they make it allow you to have smooth operations even on a busy Friday night. All the reporting is amazing and provides so much knowledge whether it is from a large overview or getting into the fine details, it’s all right there. In addition, the capabilities of having the SpotOn apps so I can see information and sales in real time is a nice touch. Adding new items or employees has never been so easy.

The installation team was excellent! They stayed for two entire days and worked with my staff and trained all of us and fixed issues on the fly. Great way to set the tone early of how SpotOn is here to help!

In the front of the house the POS system has a very clean look, good style and overall nice presentation. It looks the part and functions even better than it looks. The design of the screen is perfect. It is very easy to read, touch and use! The button layout is great and makes my service staff very happy knowing we can basically change anything we want to make the computers easier to use and more efficient for ringing in orders, etc. In terms of processing and speeds, the computers are very quick and save lots of time for my staff.

The KDS system. We were all nervous to try this out but after one week of getting used to it... I would never change back. Such a flawless system and has made our cook times go down in turn, increasing guest satisfaction!

Lastly, SpotOn support. This was a huge factor in making the switch because you call in, you speak to a human in minutes or sometimes less than a minute and 9/10 times your problem is solved very quickly so you can get back to running your restaurant. SpotOn support is always avilable and when they say they will call you back, they actually do. Time to time, they even call a few days after to ensure the problem is still fixed.

One more thing, we love their online ordering and E-Gift card feature. Its amazing! Review collected by and hosted on G2.com.

Not a whole lot! We have had a few issues with install, reporting, KDS stuff but they always get fixed.

Sometimes I have been on hold for longer than I like but that is rarer.

If a server does not enter a receipt and we find that out the next day, it takes a while for the money to get into my account. On the flip side when I need to issue a refund a day or so later, it takes longer than expected for the customer to get their money back! Review collected by and hosted on G2.com.

In Sept 2024, we made the change to SpotOn from Revel and what an upgrade it was. From never meeting a single person at Revel to several people with SpotOn making the trip to the cafe. DJ Rentz really made an impression on the owners of the cafe. Once we were rolling, the virtual and phone support teams were very quick to answer calls for any issues we were having or questions we had about learning our system better. Back of House site is easy to use. As we go, we're excited to begin using TeamWork. Reporting has been an extremely useful tool to track labor, and product sales. DoorDash integration has also proven to be extremely helpful. Finally, Lucky Nguyen has been very helpful to put in me in touch with the right people as we expand our SpotOn services. Really awesome to have a human, face-to-face point of contact. Makes SpotOn feel very local and supportive. Review collected by and hosted on G2.com.

I've had some suggestions that the customer-facing screen have larger buttons and larger font when customers enter their phone number for rewards. Also, since we are high-volume and fast paced... every so often if a cashier makes a mistake when ringing someone up, other systems we've used do not require a complete refund and re-ringing when correcting mistakes. Review collected by and hosted on G2.com.

I really enjoy the efficiency, oraganization,user friendly interface and ticket speeds. Really good responsive touch screen buttons. What i really enjoy the most is that this system has the ability to use and has handheld devices to process orders away from the main POS, like ringing up orders, cashing out with chip or tap to pay cards, nfc payment apps/phones and more. This system is also great for splitting checks by guest or items. Thank you Brandon C. For the tuturiols and guidence. Just like the name, it was SPOT ON! Review collected by and hosted on G2.com.

Im not sure if its possible, im sure it probaly is, needs solid color buttons for the main options/categories buttons to distinguish it faster with sight and not having the main buttons blend in to the secondary options on the screen. Review collected by and hosted on G2.com.

SpotOn has significantly improved how we run our business by combining payment processing, marketing, and management tools into one streamlined platform. The next-day funding feature has helped us maintain steady cash flow, and the email marketing tools make customer outreach simple and effective.

The hardware is dependable and user-friendly, with everything working together smoothly — from the POS system to marketing integrations. Ivan Monroy’s support has been exceptional; he's responsive, knowledgeable, and truly committed to our success.

If you're looking for a comprehensive solution backed by great service, SpotOn and Ivan are a smart choice. Review collected by and hosted on G2.com.

Lack’s offline transactions payments during network issues. Review collected by and hosted on G2.com.

One of the things I appreciate most about SpotOn is how easy the POS system is to use. Having worked as a server myself, I know how important it is to have a system that's intuitive and efficient during busy shifts—and SpotOn delivers just that. The back-of-house features are also user-friendly, making it easy to manage operations smoothly.

Whenever I've run into an issue, their technical support team has always been responsive and helpful. I’ve worked closely with Ivan Monroy for the past two years, and he consistently goes above and beyond. He’s professional, attentive, and always has a great attitude, which makes a big difference.

Additionally, the marketing tools and loyalty rewards program have been fantastic for my clients. These features have helped increase customer retention and grow the base of loyal guests at the restaurants I work with. SpotOn has truly been a great partner in our growth. Review collected by and hosted on G2.com.

While I’ve had a great overall experience with SpotOn, one thing I think could really improve the platform is the addition of a dedicated mobile app for customers to track their loyalty points—similar to what big brands like McDonald’s offer. It would make it much easier and more convenient for guests to check their rewards, stay engaged, and feel more connected to the loyalty program. Providing customers with their own app to view and manage their points would definitely take the program to the next level. Review collected by and hosted on G2.com.

SpotOn has helped us out immensely in our operations and was a big step in the right direction when we swapped from our previous provider. SpotOn made install and implantation easy, providing menu build out, after hours installation/testing, and follow up support when swapping out our old system. When we ran into any issues, they were quick to make adjustments or fix the issue with a satisfactory resolution. Review collected by and hosted on G2.com.

We are utilizing SpotOn in a quick service setting, since it was originally built for table service restaurants, there are some features that are currently being worked on that would make the product more beneficial to our application. Review collected by and hosted on G2.com.

We love working with our Client Support Partner, Michael Lattek! He’s incredibly friendly, knowledgeable, and always quick to respond whenever we have questions. As a brewery with a busy taproom and rotating menus, it’s been such a relief not having to wait on hold or go through layers of support — Michael is always just an email or call away and truly understands the pace and needs of our business.

SpotOn has also been a great fit for our brewery operations. It’s intuitive, easy for our team to learn, and packed with features that support everything from managing tabs and digital menus to loyalty programs and marketing. Having tools that adapt to the way we work — and a real person like Michael to back us up — makes a big difference. Highly recommend! Review collected by and hosted on G2.com.

Nothing, except refunds take a few steps but that is a good security feature. Review collected by and hosted on G2.com.

I like how easy it is to navigate the system Review collected by and hosted on G2.com.

I dont like that we're not able to send text messages to our customers for promotions Review collected by and hosted on G2.com.

This platform offers the tools necessary for growth, and its reporting features matched exactly what we needed at the time. The support team is also incredibly knowledgeable. Review collected by and hosted on G2.com.

The pricing structure is not very clear and can become confusing, especially when you try to add extra features. Review collected by and hosted on G2.com.

The support when needed is second to none. I have been through several other POS systems and SpotOn is by far the best software package out there. The frontline ordering is easy to use as well as Backoffice is easy to modify and set up. Handhelds are the best feature. Handhelds mirror the POS station and allow for easy tableside ordering and also executing the tableside payments. Review collected by and hosted on G2.com.

Don't have too many dislikes. The only negative I have experienced is the integration partners needs to grow faster. Review collected by and hosted on G2.com.