I like SpotOn's back of house features and their reporting capabilities. It's pretty good when you need help with something, and they make it easy to use and learn for new people. I also appreciate how it provides insight into what we sell the most and what people tend to minus the most from certain entrees. Review collected by and hosted on G2.com.

I think what could be improved is part of the back of the house, especially tracking certain things when people change prices or void things. I want to be able to track pricing events better, like seeing how much they charge per item if they change the price. If they change the price from $4.99 to $2.99, I want to see that. Or if there's a changing event that changes a price by a dollar down, it'd be useful to see all that. Review collected by and hosted on G2.com.

I like the user experience with SpotOn the most. I can organize the screens, menus, and modifiers super easily. It makes the inventory process and labor tools very functional. Tom and Nate did an amazing job of working through the kinks and continuing the support after our launch. Additionally, integrating with DoorDash as a delivery provider works well. Review collected by and hosted on G2.com.

Making changes to the details of menu items and add-ons or modifiers is a little tricky. Review collected by and hosted on G2.com.

SpotOn provides me with a comprehensive platform that combines POS, reporting, and customer engagement tools all in one place. I find the system easy to use, and it offers customization options that fit my business needs. The reporting features are especially useful, allowing me to monitor sales and inventory in real time. I’ve also found their customer support team to be responsive and helpful, both during the initial setup and whenever I’ve needed troubleshooting assistance. The installation process is straightforward, and their support team, along with on-site technicians, have been incredibly helpful throughout. Review collected by and hosted on G2.com.

The pricing structure becomes confusing when you start adding extra features, and the overall cost can increase rapidly. The system sometimes experiences glitches and relies significantly on a stable internet connection, which can be problematic during periods of downtime. Additionally, it takes some time to become familiar with certain advanced features. Review collected by and hosted on G2.com.

What I like best about SpotOn is how intuitive and reliable the platform is. It brings together key tools in one place, which helps streamline daily operations and reduces the need to juggle multiple systems. I also appreciate the responsiveness of the support team and how the system continues to improve based on real business needs, making it easier to work efficiently and stay organized. Review collected by and hosted on G2.com.

For Campaign Studio. An ability to send out a test email to a different email. Email campaign schedule that really use up the physical store's timezone. Review collected by and hosted on G2.com.

the timekeeping element with Teamwork is the biggest advantage to other systems. the interface and access are ok- but not as good as other POS Systems Review collected by and hosted on G2.com.

It's lack of integration. Opentable is a major one, but there are other systems that people have developed to make operators lives better. It's a young industry to have specialized reporting programs and it's lack of direct integration with delivery apps put it at a disadvantage. Spoton doesn't carry enough market share or exposure to eliminate them so we are left purchasing and piecing it together vs. other POS Systems that play well with so many other programs and platforms. Review collected by and hosted on G2.com.

Back end is intuitive. Non handheld devices have been easy to use and very few issues. The 6 is because of the handhelds. They are not dependable.

Also, Jonathan and Alina are rock stars. I’d have moved to another platform if it wasn’t for them Review collected by and hosted on G2.com.

Handhelds are awful. The switch to RPOS was challenging as it happened during our busy season and it seemed like a forced change. Calling for low level tech support should not take 3 minutes before you get to speak to a human. We don’t have 3 minutes when a device is down. Review collected by and hosted on G2.com.

Customer service, ease of use, and reporting capabilities. Review collected by and hosted on G2.com.

For some reason, we had a difficult time integrating with DoorDash. It was frustrating not being able to contact the integration team directly, and it took days to hear back from them. Review collected by and hosted on G2.com.

The best part about spot on are the trainers. The team of trainers that we had were very effective, communicated well and were open to all inquiries. They had a lot of patience which was key in the education of the staff Review collected by and hosted on G2.com.

The part that i dislike the most about SpotOn and its not the fault of the product or the system. Because of my vision it is difficult to read the hand held device at times. That is on me though. For my own physical vision--i need to use the hard device vs the handheld. Review collected by and hosted on G2.com.

Spoton is a top-tier payment processing and digital marketing company that truly understands the needs of modern businesses. Their platform handles complex menu modifiers seamlessly, making it perfect for restaurants with intricate setups. The customizable reports provide deep insights to drive smarter decisions. Their email marketing and loyalty programs are easy to use and highly effective. Online ordering with built-in discounts adds tremendous value. What really sets Spoton apart is their outstanding customer service—especially from Ivan Monroy, whose expertise and support are second to none. Highly recommended for businesses seeking a powerful, all-in-one solution. Review collected by and hosted on G2.com.

One area where Spoton could improve is communication with their development team—feature requests or technical issues sometimes take longer than expected to be addressed. Additionally, the offline mode for taking transactions isn't as seamless as it could be, which can be a challenge during internet outages. These issues don’t outweigh the platform’s strengths, but they’re worth noting for businesses with high-volume, always-on operations. Review collected by and hosted on G2.com.

I appreciate the great support team provided by SpotOn, especially the efforts of the regional manager, Michael, who ensured solutions to our issues by replacing broken handhelds. The support team’s responsiveness is commendable, as they handle concerns promptly and efficiently. Additionally, the initial setup of SpotOn was impressive due to the knowledgeable technician who made the process easy and quick, ensuring a seamless transition to using the system. These aspects contribute significantly to the overall positive experience with SpotOn. Review collected by and hosted on G2.com.

I am frustrated by SpotOn's inability to process credit card transactions effectively using their handheld devices, which is a significant drawback for my restaurant's operations. Although the regional manager resolved the issue by replacing broken handhelds, the initial problem of not being able to take credit card payments caused disruptions. Review collected by and hosted on G2.com.