Customer service that is easy to connect with. Review collected by and hosted on G2.com.

Teamworks. This has been the most difficult part of implementation. It’s getting better, but the setup support was very challenging and inconsistent. Review collected by and hosted on G2.com.

BEst part is that it is easy to use and POS layout makes daily transaction very simple for the staff and system runs very smoothly keeps all of it very organized from order to the payment and reporting tools are good and clear and helps to track the sales without going through any complicated menus Review collected by and hosted on G2.com.

some of the feature are very restricted without upgrade and kind of expensive and slow customer support during busy hours , small issue is that updates sometime changes the interface so people need time to adjust Review collected by and hosted on G2.com.

I find SpotOn to be very user-friendly, which allows us to be more hands-off with the system and focus more on the business operations. I really appreciate having Kaitlin Zimmerman as a dedicated asset to our account, as she helps expedite solutions to the issues we might have. Her support has been a game changer for us. I'm also glad that we chose SpotOn because, despite an early misunderstanding about credit card fees, the setup was easy, and overall, SpotOn has been a great fit for our needs. Review collected by and hosted on G2.com.

Nothing major, but we've given Kaitlin some suggestions for product utilization that we would like to see in the future to help streamline the experience. Also, the sales individual initially told us all credit card fees were 1.9%, which wasn’t correct, and he should not have told us that. Review collected by and hosted on G2.com.

I'm just getting started but it's the people! Our rep Amanda was so hospitable, not intrusive or "salesy", as is common with other POS sales reps. She was knowledgeable, friendly, and geared the conversation to what I needed vs what she was selling! Review collected by and hosted on G2.com.

Still onboarding so nothing at all right now! Review collected by and hosted on G2.com.

I really like SpotOn as a central hub for all our needs, including payments, orders, online ordering, reservations, marketing, and loyalty programs. The full reporting for all operational needs in one place is very useful, and the customer service is great for solving any problems or questions. I appreciate the continuous innovation of technology that SpotOn provides, making operations more efficient. The initial setup experience was incredible, with outstanding onsite personal training, and the installation was the easiest. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

I like the ability to integrate other software platforms. SpotOn allows for online ordering, labor scheduling, and handling reservations, which all work together seamlessly. Review collected by and hosted on G2.com.

SpotOn reporting is problematic on food server analytics. I've complained for 4 years with no action to make reporting more actionable for coaching employees. The setup was brutal. Our team thought they were capable of doing it all themselves, but in fact they weren't. It took 6 months to straighten out the POS menu items. Review collected by and hosted on G2.com.

Spot On is amazing for its simplicity and transparency. The automated reminders, scheduling, and easy-to-use dashboard all coordinate really well, which makes day-to-day management much easier. The trainers at Spot On are also friendly, patient, and communicate very clearly. I also like the reports, especially that we can customize them, because they provide deeper insight and help drive better decisions that can benefit the business. Review collected by and hosted on G2.com.

Feature requests or enhancement feedback sometimes take longer than expected to be addressed. The mobile app could also be much smoother, and the learning curve can feel overwhelming for new users at the beginning. Review collected by and hosted on G2.com.

The software is really strong in the way of modifications. And in our restaurants every item is made to order so customization is key. Review collected by and hosted on G2.com.

There are some quirks related to reopening checks. But we are so new so I am hoping we will find a solution Review collected by and hosted on G2.com.

I like SpotOn for its simplicity and efficiency. It combines scheduling, payment processing, and marketing in one place, saving me time and reducing stress. The automated reminders and easy-to-use dashboard make managing appointments effortless. Plus, the integrated tools help strengthen customer relationships and boost business growth. It's really ideal for managing appointments and customer engagement by streamlining scheduling and tracking client interactions. Review collected by and hosted on G2.com.

Some areas that could be improved in SpotOn include: 1. Customization limits: Fewer options for tailoring the interface and branding. 2. Learning curve: Initial setup can feel complex for new users. 3. Mobile experience: App performance could be smoother. 4. Reporting depth: Analytics are helpful but lack advanced insights. Review collected by and hosted on G2.com.

I really like the customer service with Angel at SpotOn. He has been amazing, helpful, and always there for us, whether it's via text, Zoom, or calls. He's super communicative. I find the back of the house part of SpotOn to be user-friendly, making it easier for someone who's not tech-savvy. I can navigate it much easier than other systems I've used before. Review collected by and hosted on G2.com.

I find there's too many avenues that are difficult, but SpotOn makes it easier now. There used to be issues with credit card and crediting back, but it seems to be getting better. The initial setup wasn't very smooth, but the gentleman isn't there anymore so it's kind of a moot point. However again I can't speak highly enough of Angel and how helpful he has been. Review collected by and hosted on G2.com.