There aren't any point of sale systems that don't experience issues from time to time. SpotOn was no different; however, the issues were small. The best part is how they responded. They were fast and effective and very friendly. Review collected by and hosted on G2.com.

There are too many logins and separate software programs. As an owner, one login with one dashboard for back office, reporting, labor, etc...would make life easier Review collected by and hosted on G2.com.

SpotOn, like any other SAAS, isn't perfect but luckily they have people like Krystle on their team. She's quick, effective, friendly, supportive and always has your back. Review collected by and hosted on G2.com.

There are a few kinks still to be worked out on the product side. Cohesiveness/lack of integration between the various systems like the virtual terminal & POS. Review collected by and hosted on G2.com.

It’s reporting and customer service with 24 tech support Review collected by and hosted on G2.com.

Internet speed. Connection from router to expo printer Review collected by and hosted on G2.com.

Easy to use, large KDS screens For kitchen staff Review collected by and hosted on G2.com.

BOH changes to menu are not very intuitive, requiring calls or emails to the support team which don’t always resolve issues encountered timely. Review collected by and hosted on G2.com.

Merchant support is always very helpful. Easy to get in touch with support. Review collected by and hosted on G2.com.

Occasional hardware issues, which always get resolved in a timely manner. Review collected by and hosted on G2.com.

The ease of use and accessibility from anywhere is fantastic! Being able to jump on a computer anywhere and update menu items or costs on the fly while not on property is a game changer!

My customer support from day one has always been top teir as well. From the day the system was installed by Brandon until now I've always been able to get in contact with someone even with the smallest questions. Always very responsive and if its something that needs further customer support we've always been led in the right direction to get things fixed. Review collected by and hosted on G2.com.

Some of the functions of our website leave some room for improvement. The functionality of some of the web based apps are less user friendly. Review collected by and hosted on G2.com.

Some features I like about SpotOn include the search the menu option, the easy clock-in and clock-out feature, how easy it is to edit items. Review collected by and hosted on G2.com.

For a period of time we had occasional issues with the SpotOn POS. It wasn't a HUGE prblem but a problem is a problem. And that problem was that some transactions would sort of just stay in between the custumer and the POS system, to where from a costumer's side it showed as if he did indeed spend x amount of money, but it did not show on the POS.

Long story short, after making a number of calls to the SpotOn team we were given a solution and were abe to deal with the issue. Review collected by and hosted on G2.com.

It’s really easy to use. You don’t have to be tech savvy to be able to understand it. Just a quick training and you’re set to go for success! Review collected by and hosted on G2.com.

There are just some minor glitches sometimes but our rep makes sure he helps us fix it asap. Which we greatly appreciate. Review collected by and hosted on G2.com.

The SpotOn system is easy to learn and utilize. In addition, the support we receive from our Account Manager is top notch. Review collected by and hosted on G2.com.

Currently, you cannot simply copy a Brand's menu to each of the Franchise owners orgs in a simple step. You must do it line by line and org by org. Review collected by and hosted on G2.com.

I liked the interface allowing you to see all menu items at once. Review collected by and hosted on G2.com.

The implementation was so horribly handled. The system is not intuitive so something as simple as a new menu item can be a headache. The integration with Chowly to allow for Doordash to be used was a nightmare. Emailing with 5,6,7 different people to clear one issue up was a complete waste of time as they were unable to help in the first place. Just a poorly managed and poorly executed system that the sales person was completely dishonest about to began with. Review collected by and hosted on G2.com.