--- title: SpotOn Reviews meta_title: 'SpotOn Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 241 reviews by the users' company size, role or industry to find out how SpotOn works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 241 scale: '5' date_modified: '2026-08-14' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # SpotOn Reviews **Vendor:** SpotOn **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.4/5.0 **Total Reviews:** 241 ## About SpotOn SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated management solutions built for the fast-growing enterprise, SpotOn builds technology that "works the way you work," and backs it up with a 24/7 team of experts who make sure it always does—with fairness, flexibility, and a personal touch. SpotOn has 2,000 employees, including one of the strongest product and technology teams in the combined software & payments industry ## SpotOn Pros & Cons **What users like:** - Users value the **exceptional customer support** from SpotOn, highlighting prompt assistance and hands-on onboarding experiences. (84 reviews) - Users value the **ease of use** in SpotOn, finding it user-friendly and great for quick learning. (66 reviews) - Users appreciate the **exceptional service** from SpotOn, feeling supported and part of a family from day one. (49 reviews) - Users value the **helpful support team** at SpotOn, noting their quick and effective responses to any issues. (43 reviews) - Users love SpotOn for its **simple and efficient user interface** , which streamlines scheduling and enhances customer engagement. (28 reviews) - Users value the **streamlined platform** of SpotOn, integrating payment processing, marketing, and management tools effectively. (27 reviews) - POS Integration (22 reviews) - Efficiency (20 reviews) - Reporting (19 reviews) - Reliability (17 reviews) **What users dislike:** - Users experience **poor customer support** with long wait times and inadequate assistance during critical moments. (26 reviews) - Users report a **difficult setup** process for SpotOn, making initial experiences less user-friendly and seamless. (16 reviews) - Users report encountering **technical issues** with SpotOn, including glitches and transaction discrepancies that complicate usage. (15 reviews) - Users experience **connectivity issues** with SpotOn, leading to transaction discrepancies and delays in support responses. (14 reviews) - Users experience **slow performance** with SpotOn, including lag times and crashes that disrupt productivity and workflows. (13 reviews) - Payment Issues (12 reviews) - System Instability (12 reviews) - Update Issues (12 reviews) - Inadequate Reporting (11 reviews) - Users note the **integration issues** with essential platforms, impacting overall functionality and ease of use. (11 reviews) ## SpotOn Reviews ### 1. Michael took care of everything! **Rating:** 5.0/5.0 stars **Reviewed by:** Michaela C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about SpotOn?** On-site support, a dedicated trainer who made sure all my concerns were addressed, my team got trained and we’re all loving the new handhelds! Michael Lattek took the time to make sure we all knew how to use the handhelds, and cover a larger area with fewer steps. Thank you Michael!!! Patio season just got less painful! **What do you dislike about SpotOn?** Setup and menu programming could be quicker and more intuitive. **What problems is SpotOn solving and how is that benefiting you?** Running a fast paced Inn and making the most of great tech! **Official Response from Lauren Morgan:** > Thank you so much for sharing this wonderful feedback, Michaela! We’re thrilled to hear that Michael was able to provide the dedicated support and training your team needed. It’s great knowing the handhelds are already making a difference—especially with patio season in full swing. ### 2. Completely disappointed in this system **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about SpotOn?** The only redeeming quality for SpotOn is that all the POS items can be found on one menu screen instead of clicking the menu category buttons to view items. **What do you dislike about SpotOn?** Inaccurate reporting & reconciliation. POS constantly froze. 3 different platforms for reporting, programing & takeout and none were user friendly. Customer service gave inaccurate answers and took 30+ minutes to get back to you with a wrong answer. The sales pitch for the whole system was wildy cherry picked and did not show the actual functions. Our implementation team was rude, lefts our emails unread and 99% of the preprogramming was done wrong. There is absolutely nothing user friendly about the interface. The backend is temperamental and not intuitive. We're switching back to Toast. **What problems is SpotOn solving and how is that benefiting you?** SpotOn was unable to solve most of our problems. They offered a good CC transaction fee and their inferior product to Toast ultimately lead us to go back to Toast. This was a complete waste of time and money for our company. **Official Response from Lauren Morgan:** > We apologize for the troubles you’ve experienced. Know that we hear you, we understand your frustration and will work to resolve your issues. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams? Thank you. ### 3. Not Suitable for Multiple Locations **Rating:** 0.0/5.0 stars **Reviewed by:** Jennica N. | HR Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about SpotOn?** There are very few; but the FOH POS side isn't too bad. **What do you dislike about SpotOn?** -It isn't suitable for multiple locations, the system does not talk to each location -The interface is not intuitive, the ease of use on the back end is very difficult -Basic needs are not available (refunds after payments have been batched are very difficult, if you need to add a tip at a later date, you are unable to do so on your own and must rely on support to do it for you) **What problems is SpotOn solving and how is that benefiting you?** SpotOn has not solved any problems, and instead has created many. **Official Response from Lauren Morgan:** > We apologize for the troubles you’ve experienced, Jennica. Know that we hear you, we understand your frustration and will work to resolve your issues. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams? Thank you. ### 4. Fantastic Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | General Manager/ Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about SpotOn?** The ease of use and accessibility from anywhere is fantastic! Being able to jump on a computer anywhere and update menu items or costs on the fly while not on property is a game changer! My customer support from day one has always been top teir as well. From the day the system was installed by Brandon until now I've always been able to get in contact with someone even with the smallest questions. Always very responsive and if its something that needs further customer support we've always been led in the right direction to get things fixed. **What do you dislike about SpotOn?** Some of the functions of our website leave some room for improvement. The functionality of some of the web based apps are less user friendly. **What problems is SpotOn solving and how is that benefiting you?** A great system for hosting our day to day sales! ### 5. From the get go, Spot On was an absolute nightmare. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about SpotOn?** I liked the interface allowing you to see all menu items at once. **What do you dislike about SpotOn?** The implementation was so horribly handled. The system is not intuitive so something as simple as a new menu item can be a headache. The integration with Chowly to allow for Doordash to be used was a nightmare. Emailing with 5,6,7 different people to clear one issue up was a complete waste of time as they were unable to help in the first place. Just a poorly managed and poorly executed system that the sales person was completely dishonest about to began with. **What problems is SpotOn solving and how is that benefiting you?** They haven't solved any problems - we had to leave after a month because of the loss of sales, the frustration from teams, and the complete time suck this system created. **Official Response from Lauren Morgan:** > We apologize for the troubles you’ve experienced. Know that we hear you, we understand your frustration and will work to resolve your issues. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams? Thank you. ### 6. POS works great. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about SpotOn?** Easy to use. Customer service is always quick to help or do any updates. Online ordering and customer database is a big reason I made the switch. **What do you dislike about SpotOn?** Setup with initial rep was painful. Rep was not helpful **What problems is SpotOn solving and how is that benefiting you?** Online ordering - I didn’t have this option before with my last POS. Growing the online sales was a main focus of mine. Also getting customer info to send specials and keep in contact. **Official Response from Lauren Morgan:** > Thank you for your kind words! We’re proud to help support you and your business. ### 7. Overall not terrible but feels outdated and clunky. **Rating:** 1.5/5.0 stars **Reviewed by:** Casey B. | Chef de Cuisine, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about SpotOn?** The tech they sent to help with the install was helpful and did a good job of helping everyone get situated with the new system. **What do you dislike about SpotOn?** Feels like an old stystem. Isn't very intuitive and requires a lot of phoning out to customer service for issues that should be able to be resolved in house. **What problems is SpotOn solving and how is that benefiting you?** Trouble interfacing with To Go services. Customizing and changing menu items is clunky. **Official Response from Lauren Morgan:** > We apologize for the troubles you’ve experienced. Know that we hear you, we understand your frustration and will work to resolve your issues. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams? Thank you. ### 8. Love the team that come with Spot on! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2024 **What do you like best about SpotOn?** First time working with Reservation company, I don't know what to compare it to. The P.O.S. system is okay. I have worked with Aloha, Toast, and Square over the past 12 years of owning restaurants in San Francisco and Oakland. But, the biggest asset is the team that come with the account. We love Natala and her associates assigned to our restaurant. They work very hard and are passionate. They are so knowledgeable and flexible. Natalia shines...she is like 5 people, with so much energy and light! **What do you dislike about SpotOn?** -offering notes for reservation Reserve On gives the customers too much power. -handheld screen is tiny, i quit using the hand held. **What problems is SpotOn solving and how is that benefiting you?** no problems **Official Response from Allison Bailey:** > We're thrilled to hear that you love the team at SpotOn! Our team members, like Natalia, are dedicated to providing exceptional service and support to our clients. ### 9. customer service hss been outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Founder | Brand Development | C.V.O., Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about SpotOn?** Customer service, technology, and price are important factors **What do you dislike about SpotOn?** some of the interfaces like 7shifts and inventory management is not there yet **What problems is SpotOn solving and how is that benefiting you?** great reporting ### 10. Definitely an adjustment in the beginning, but well worth it. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2024 **What do you like best about SpotOn?** I like having a dedicated person that I can reach out to for support. **What do you dislike about SpotOn?** Teamwork, the apps are confusing and hard for some staff to use. **What problems is SpotOn solving and how is that benefiting you?** SpotOn makes systems more efficient by having scheduling, payment processing, and POS all in one. **Official Response from Allison Bailey:** > Thank you for your feedback. We understand the importance of having a dedicated support person, and we will continue to work on improving the usability of our apps for all staff members. ### 11. Trouble shooting issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about SpotOn?** The adaptability of the system and BoH, how easy it is to make changes to the menu. **What do you dislike about SpotOn?** the changes in the menu are fast but when we make changes it's too easy to accidentally change something unintentionally. **What problems is SpotOn solving and how is that benefiting you?** credit card passthrough, it cuts a major bill for the business and encourages cash payments. **Official Response from Allison Bailey:** > We're glad to hear that you find SpotOn adaptable and easy to make changes to the menu. We understand your concern about accidentally changing something unintentionally and will pass this feedback along to our development team for consideration. ## SpotOn Discussions - [N/A](https://www.g2.com/discussions/appetize-faq) - 1 comment, 1 upvote - [View SpotOn pricing details and edition comparison](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=2095655&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A40%3A15+-0500&secure%5Bsession_id%5D=a7e7f42f-a1ed-4ea8-bf20-f986c330a372&secure%5Btoken%5D=8612a818f79c86be97825a086e76add8f3418246bacaa8fa4abcb9933d79f497&format=llm_user) ## SpotOn Integrations - [7shifts](https://www.g2.com/products/7shifts/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Back Office](https://www.g2.com/products/buyers-edge-platform-back-office/reviews) - [BeerSAVER](https://www.g2.com/products/beersaver/reviews) - [Chowly](https://www.g2.com/products/chowly/reviews) - [Deliverect](https://www.g2.com/products/deliverect/reviews) - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - [Fresh KDS](https://www.g2.com/products/fresh-kds/reviews) - [Loman](https://www.g2.com/products/loman/reviews) - [MarginEdge](https://www.g2.com/products/marginedge/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Popmenu](https://www.g2.com/products/popmenu/reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - [Shogo (formerly Odin AI)](https://www.g2.com/products/shogo-formerly-odin-ai/reviews) - [Uber Eats for Merchants](https://www.g2.com/products/uber-eats-for-merchants/reviews) ## SpotOn Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts - Electronic Payments - Accounting Integration **Administration** - Menu Building - Inventory Management - Employee Scheduling - Reporting & Analytics - Loyalty Management - Retail Inventory Management - Invoice Management - Layaway Management - Delivery Management - Real-Time Reporting - Reporting & Statistics **Platform Basics** - Reporting - Interoperability - Real-Time Reporting - Labor Cost Reporting **Consumer Intelligence** - Customer Feedback - Sentiment Analysis - Competitive Analysis **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Multidevice Payment Acceptance - Electronic Payments **Marketing** - Loyalty Programs - Email Marketing **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery - Receipt Management - Sales Tax Management - Gift Card Management - Promotions Management - Purchase Order Management - Returns Management - eCommerce Management - Commission Management - Sales Order Management - Discount Management - Order Management - Recipe Management - Reservations Management - Tips Management - Bar Tab Management - Employee Management - Cash Management - Kitchen/Menu Management - Partial Payments - Stock Management - Pricing Management - Price/Margin Management - Split Checks **Back Office** - Built-in Accounting - Employee Management - Real-Time Analytics - Stock Management - Order Management - Reporting/Analytics **Reporting** - Revenue Reporting - Dashboard **Media Monitoring** - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans - Customer Accounts **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration - Electronic Signature - Pricing Management - Gift Card Management - Sales Tax Management - Receipt Management - Promotions Management - Retail Management - Commission Management - Purchase Order Management - Order Management - eCommerce Management - Price/Margin Management - Stock Management - Cash Management - Returns Management - Discount Management - Retail Inventory Management **Front of Office** - Point of Sale (POS) - Table Management - Kitchen Ticketing - Reservations - Purchase Order Management - Gift Card Management - Promotions Management - Discount Management - Wait List Management - Reservations Management - Kitchen/Menu Management **Additional Functionality** - Barcode/Ticket Scanning - Access Controls/Permissions - Activity Dashboard - Accounting Integration - API - Order Tracking - AI Copilot - Customer History - Payment Processing - Third-Party Integrations - Dynamic Pricing - Transaction History - Customizable Reports - Multi-Location - For Bars/Clubs - Clock In/Out - Credit Card Processing - Customer Database - Time Clock - Inventory Control - Product Catalog - Generative AI - Offline Access - Loyalty Program - Sales Trend Analysis - Customizable Categories - Sales Reports - CRM - Restaurant POS - Data Import/Export - Inventory Tracking - Point of Sale (POS) - Customer Accounts - For iPad Devices - SSL Security - Real-Time Data - For Retail - Barcode Recognition - Reporting & Statistics - Real-Time Updates - Billing & Invoicing - Ordering Automation - Retail POS - Alerts/Notifications - For Restaurants - Order Entry - Mobile Access - Online Ordering **Additional Functionality** - Data Import/Export - Check Printing - Price Optimization - Online Store Builder - Customizable Fields - Categorization/Grouping - Reporting & Statistics - Inventory Optimization - Shopping Cart - Customizable Reports - Sales Reports - Credit Card Processing - AI Copilot - Multi-Location - Mobile App - Generative AI - Automatic Backup - Label Printing - Point of Sale (POS) - Multi-Currency - Self Service Portal - CRM - Restaurant POS - Access Controls/Permissions - Inventory Tracking - Customer Accounts - For iPad Devices - SSL Security - Clock In/Out - Transaction History - Sales Trend Analysis - Activity Dashboard - API - Real-Time Data - For Retail - Offline Access - Customer Database - Payment Processing - Barcode Recognition - Real-Time Updates - Customer History - Billing & Invoicing - Ordering Automation - Retail POS - Product Catalog - Inventory Replenishment - Returns Tracking - Data Synchronization - Touch Screen **Customer Management** - Customer Profiles **Platform Data** - Dashboard - Activity Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration - Third-Party Integrations **In-House Management** - Team Workflow **Inventory Management** - Track Inventory - Product Organization - Multilocation Inventory Tracking **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Inventory Tracking - Time Clock - Order Entry - Credit Card Processing - Performance Metrics - Mobile Access - Multi-Location - Real-Time Data - Customizable Branding - Sales Reports - Social Promotion - Real-Time Notifications - Loyalty Program - Access Controls/Permissions - Billing & Invoicing - API - Order Tracking - Reporting & Statistics - Sales Trend Analysis - Real-Time Updates - Online Ordering - Customizable Reports - Barcode/Ticket Scanning - Delivery Tracking - Customer History - Forecasting - Customer Database - AI Copilot - Alerts/Notifications - Electronic Payments **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations - Third-Party Integrations - Order Management - Stock Management **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Analytics** - Sales Tracking - Guest Counts - End of Day Reports - Customizable Reports - Sales Reports **Additional Functionality** - AI Copilot - Real-Time Data - Offline Access - Customer Database - Payment Processing - Activity Dashboard - Generative AI - Barcode Recognition - Credit Card Processing - Transaction History - Restaurant POS - Reporting & Statistics - Real-Time Updates - Customer History - Billing & Invoicing - CRM - Point of Sale (POS) - Ordering Automation - API - Retail POS - Sales Trend Analysis ## Top SpotOn Alternatives - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (353 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,184 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (327 reviews)