--- title: SpotOn Reviews meta_title: 'SpotOn Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 241 reviews by the users' company size, role or industry to find out how SpotOn works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 241 scale: '5' date_modified: '2026-08-14' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # SpotOn Reviews **Vendor:** SpotOn **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.4/5.0 **Total Reviews:** 241 ## About SpotOn SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated management solutions built for the fast-growing enterprise, SpotOn builds technology that "works the way you work," and backs it up with a 24/7 team of experts who make sure it always does—with fairness, flexibility, and a personal touch. SpotOn has 2,000 employees, including one of the strongest product and technology teams in the combined software & payments industry ## SpotOn Pros & Cons **What users like:** - Users value the **exceptional customer support** from SpotOn, highlighting prompt assistance and hands-on onboarding experiences. (84 reviews) - Users value the **ease of use** in SpotOn, finding it user-friendly and great for quick learning. (66 reviews) - Users appreciate the **exceptional service** from SpotOn, feeling supported and part of a family from day one. (49 reviews) - Users value the **helpful support team** at SpotOn, noting their quick and effective responses to any issues. (43 reviews) - Users love SpotOn for its **simple and efficient user interface** , which streamlines scheduling and enhances customer engagement. (28 reviews) - Users value the **streamlined platform** of SpotOn, integrating payment processing, marketing, and management tools effectively. (27 reviews) - POS Integration (22 reviews) - Efficiency (20 reviews) - Reporting (19 reviews) - Reliability (17 reviews) **What users dislike:** - Users experience **poor customer support** with long wait times and inadequate assistance during critical moments. (26 reviews) - Users report a **difficult setup** process for SpotOn, making initial experiences less user-friendly and seamless. (16 reviews) - Users report encountering **technical issues** with SpotOn, including glitches and transaction discrepancies that complicate usage. (15 reviews) - Users experience **connectivity issues** with SpotOn, leading to transaction discrepancies and delays in support responses. (14 reviews) - Users experience **slow performance** with SpotOn, including lag times and crashes that disrupt productivity and workflows. (13 reviews) - Payment Issues (12 reviews) - System Instability (12 reviews) - Update Issues (12 reviews) - Inadequate Reporting (11 reviews) - Users note the **integration issues** with essential platforms, impacting overall functionality and ease of use. (11 reviews) ## SpotOn Reviews ### 1. POS system that keeps operations smooth **Rating:** 4.0/5.0 stars **Reviewed by:** Harshul S. | Sr tech support, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2026 **What do you like best about SpotOn?** BEst part is that it is easy to use and POS layout makes daily transaction very simple for the staff and system runs very smoothly keeps all of it very organized from order to the payment and reporting tools are good and clear and helps to track the sales without going through any complicated menus **What do you dislike about SpotOn?** some of the feature are very restricted without upgrade and kind of expensive and slow customer support during busy hours , small issue is that updates sometime changes the interface so people need time to adjust **What problems is SpotOn solving and how is that benefiting you?** It helps speed up the checkout and help reduce the erros during peak hours , keep the sale and customer interaction in one and is very much time saving and it improves the entire workflow **Official Response from Lauren Morgan:** > Thanks for sharing your feedback, Harshul! We’re glad to hear SpotOn’s ease of use, POS layout, and reporting tools help streamline transactions, reduce errors during peak hours, and keep everything organized. We also appreciate your candid input around feature access, pricing, support availability, and interface updates—your feedback helps us continue improving the SpotOn experience. ### 2. User-Friendly with Dedicated Support, A Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Romeo Z. T. | Vp, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about SpotOn?** I find SpotOn to be very user-friendly, which allows us to be more hands-off with the system and focus more on the business operations. I really appreciate having Kaitlin Zimmerman as a dedicated asset to our account, as she helps expedite solutions to the issues we might have. Her support has been a game changer for us. I'm also glad that we chose SpotOn because, despite an early misunderstanding about credit card fees, the setup was easy, and overall, SpotOn has been a great fit for our needs. **What do you dislike about SpotOn?** Nothing major, but we've given Kaitlin some suggestions for product utilization that we would like to see in the future to help streamline the experience. Also, the sales individual initially told us all credit card fees were 1.9%, which wasn’t correct, and he should not have told us that. **What problems is SpotOn solving and how is that benefiting you?** SpotOn provides tech support, equipment replacement, and process development. It's user-friendly, and having Kaitlin Zimmerman dedicated to our account is a game changer, enabling us to focus more on the business operation. **Official Response from Lauren Morgan:** > Thank you so much for taking the time to share your experience, Romeo! We are thrilled to hear that SpotOn’s user-friendly interface is giving you more time to focus on what matters most. We couldn't agree more, Kaitlin is a vital part of our team We also appreciate your transparency regarding the initial confusion over credit card fees. We're constantly working to ensure our communication is as seamless as our software, and your feedback helps us get there. Thank you for choosing us as your partner. We’re excited to keep growing with you! ### 3. Intuitive Backend, But Handheld Devices Need Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Jim M. | Owner/operator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about SpotOn?** Back end is intuitive. Non handheld devices have been easy to use and very few issues. The 6 is because of the handhelds. They are not dependable. Also, Jonathan and Alina are rock stars. I’d have moved to another platform if it wasn’t for them **What do you dislike about SpotOn?** Handhelds are awful. The switch to RPOS was challenging as it happened during our busy season and it seemed like a forced change. Calling for low level tech support should not take 3 minutes before you get to speak to a human. We don’t have 3 minutes when a device is down. **What problems is SpotOn solving and how is that benefiting you?** If you fix the handhelds, it would benefit us greatly. Replacing them under warranty is okay but we simply need them to work **Official Response from Lauren Morgan:** > Thank you so much for your honest feedback, Jim, and for the kind words about Jonathan and Alina — they truly are rock stars. We’re glad the back end and non-handheld devices have been working well for you, and we hear you on the challenges with handhelds and support wait times. Your experience matters, and we’re committed to improving both reliability and responsiveness. We appreciate you sticking with us and giving us the chance to make things better. ### 4. SpotOn its Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela R. | Advertising Manager, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about SpotOn?** Spoton is a top-tier payment processing and digital marketing company that truly understands the needs of modern businesses. Their platform handles complex menu modifiers seamlessly, making it perfect for restaurants with intricate setups. The customizable reports provide deep insights to drive smarter decisions. Their email marketing and loyalty programs are easy to use and highly effective. Online ordering with built-in discounts adds tremendous value. What really sets Spoton apart is their outstanding customer service—especially from Ivan Monroy, whose expertise and support are second to none. Highly recommended for businesses seeking a powerful, all-in-one solution. **What do you dislike about SpotOn?** One area where Spoton could improve is communication with their development team—feature requests or technical issues sometimes take longer than expected to be addressed. Additionally, the offline mode for taking transactions isn't as seamless as it could be, which can be a challenge during internet outages. These issues don’t outweigh the platform’s strengths, but they’re worth noting for businesses with high-volume, always-on operations. **What problems is SpotOn solving and how is that benefiting you?** Spoton is solving several key problems for businesses like mine: managing complex menus, streamlining digital marketing, and simplifying customer engagement. Their tools for email marketing, loyalty programs, and online ordering with discounts help drive repeat business and increase revenue. The ability to generate customized, detailed reports allows me to make smarter, data-driven decisions **Official Response from Lauren Morgan:** > Thank you for such a thoughtful review, Gabriela! We’re thrilled to hear our platform and tools are making an impact for your business. We're proud to partner with you and your team! ### 5. Great System That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Adam W. | Owner/Operator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about SpotOn?** Fast system that can do a lot of things. We are a large FEC venue with many different aspects to our business **What do you dislike about SpotOn?** General Customer service can be a challenge. **What problems is SpotOn solving and how is that benefiting you?** Fast system that can do a lot of things. We are a large FEC venue with many different aspects to our business **Official Response from Lauren Morgan:** > Thank you for the feedback, Adam! We’re glad to hear SpotOn is helping support the complexity of your large FEC operation with a fast, flexible system. We appreciate your honesty around customer service and are actively working to improve that experience. Your input helps us get better. ### 6. Treat you like family, work to re-earn and keep your business everyday plus amazing system! **Rating:** 5.0/5.0 stars **Reviewed by:** Connor P. | Owner / Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about SpotOn?** From the front of house to the back end of operations, SpotOn is seamless, efficient and amazing. Starting with the back of the house, everything is rather simple and self-explanatory which makes it super-efficient and user friendly. I love the live updates and the quickness of changes. The real time updates and how easy they make it allow you to have smooth operations even on a busy Friday night. All the reporting is amazing and provides so much knowledge whether it is from a large overview or getting into the fine details, it’s all right there. In addition, the capabilities of having the SpotOn apps so I can see information and sales in real time is a nice touch. Adding new items or employees has never been so easy. The installation team was excellent! They stayed for two entire days and worked with my staff and trained all of us and fixed issues on the fly. Great way to set the tone early of how SpotOn is here to help! In the front of the house the POS system has a very clean look, good style and overall nice presentation. It looks the part and functions even better than it looks. The design of the screen is perfect. It is very easy to read, touch and use! The button layout is great and makes my service staff very happy knowing we can basically change anything we want to make the computers easier to use and more efficient for ringing in orders, etc. In terms of processing and speeds, the computers are very quick and save lots of time for my staff. The KDS system. We were all nervous to try this out but after one week of getting used to it... I would never change back. Such a flawless system and has made our cook times go down in turn, increasing guest satisfaction! Lastly, SpotOn support. This was a huge factor in making the switch because you call in, you speak to a human in minutes or sometimes less than a minute and 9/10 times your problem is solved very quickly so you can get back to running your restaurant. SpotOn support is always avilable and when they say they will call you back, they actually do. Time to time, they even call a few days after to ensure the problem is still fixed. One more thing, we love their online ordering and E-Gift card feature. Its amazing! **What do you dislike about SpotOn?** Not a whole lot! We have had a few issues with install, reporting, KDS stuff but they always get fixed. Sometimes I have been on hold for longer than I like but that is rarer. If a server does not enter a receipt and we find that out the next day, it takes a while for the money to get into my account. On the flip side when I need to issue a refund a day or so later, it takes longer than expected for the customer to get their money back! **What problems is SpotOn solving and how is that benefiting you?** #1 - Waste. By installing the KDS system, we are going through less paper which is saving money. #2 - Online ordering. We have never had it before and the SpotOn online ordering system is great. Customers give feed back all the time how easy it is. This has reduced are phone calls by a lot and is helping with keeping servers and managers on the floor and not stuck on the phone. #3 - Handhelds. Keeping servers efficient at the tables and making everyone more money #4 - Faster processing. Time is money and being able to cash people out quicker is very helpful. #5 - Scheduling an order. Love this feature. Before we had to just remember or literally set a timer on my phone causing to many issues and mistakes. This has saved so many headaches! # 6 - Consolidation. I used to use multiple platforms for data, scheduling, employee information, website, online ordering, etc. With SpotOn I have been able to consolidate all of this under one company aka SpotOn and it has been seamless ever since and saving us money each month. **Official Response from Allison Bailey:** > Thank you for your kind words and thorough feedback! This is all so helpful for us as we continue to prioritize product improvements and evaluate what makes the biggest impact on our valued clients. We really appreciate your business and the time it took to leave us a review. ### 7. You'll Have Good Days With SpotOn Because Of Krystle Simms!!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about SpotOn?** Our Account Manager, Krystle Simms is amazing with how she handles our account with daily and ongoing issues. Krystle goes above and beyond with how she handles our account. **What do you dislike about SpotOn?** Implementations. Online ordering as you can't add a discount to one food item as it will take a discount of all items. Weekend support needs attention as they are not helpful as I usually wait until Monday. **What problems is SpotOn solving and how is that benefiting you?** Weekday support has gotten a lot better as in the past I would reach out to my account manager first to solve any of my issues before I would contact support. **Official Response from Lauren Morgan:** > We appreciate your honest feedback, and are happy to hear how Amazing Krystle is. She's truly an asset to our team! ### 8. Responsive Rep and User Friendly Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about SpotOn?** When comparing SpotOn to other POS systems I have done work in, I find the SpotOn back of house to be the most detailed, straightforward, and user friendly. I also appreciate a rep being assigned to our accounts, not every company provides representatives. Our representative Krystle Simms is always quick to respond, always gets our cases where they need to go, finds solutions herself, or follows up on open cases when we have more time-sensitive issues. **What do you dislike about SpotOn?** Lately the most frustrating thing has been not being able to get through to level one support on the weekends. There is a rarely an answer or a call back from level one support when they are contacted on saturdays and sundays. **What problems is SpotOn solving and how is that benefiting you?** They are currently working on a more direct integration with Reddie Group, whom we have recently begun to utilize more often. A more direct integration will be beneficial in eliminating the need to also work through Chowly as a middle man. **Official Response from Lauren Morgan:** > Thank you for your kind words! Krystle is an asset to our organization! We’re proud to help support you and your business. ### 9. Spoton is very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah P. | District manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about SpotOn?** Some of the things I really like about SpotOn are the updates in real time. I can take my laptop with me and update the terminal instantly. I like how user friendly everything is and it’s a system you can tailor to your businesses needs **What do you dislike about SpotOn?** I dislike that there are a lot of different of different tabs for reporting, dashboard etc I also don’t like how you can’t view all employees sales on the FOH terminal. And not getting the same quality support On the weekends that you do Monday - Friday **What problems is SpotOn solving and how is that benefiting you?** Adding loyalty for multiple customers under the same table but multiple checks **Official Response from Lauren Morgan:** > Thank you for your kind feedback, Hannah! We are excited to partner with you and your business! ### 10. Completely disappointed in this system **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about SpotOn?** The only redeeming quality for SpotOn is that all the POS items can be found on one menu screen instead of clicking the menu category buttons to view items. **What do you dislike about SpotOn?** Inaccurate reporting & reconciliation. POS constantly froze. 3 different platforms for reporting, programing & takeout and none were user friendly. Customer service gave inaccurate answers and took 30+ minutes to get back to you with a wrong answer. The sales pitch for the whole system was wildy cherry picked and did not show the actual functions. Our implementation team was rude, lefts our emails unread and 99% of the preprogramming was done wrong. There is absolutely nothing user friendly about the interface. The backend is temperamental and not intuitive. We're switching back to Toast. **What problems is SpotOn solving and how is that benefiting you?** SpotOn was unable to solve most of our problems. They offered a good CC transaction fee and their inferior product to Toast ultimately lead us to go back to Toast. This was a complete waste of time and money for our company. **Official Response from Lauren Morgan:** > We apologize for the troubles you’ve experienced. Know that we hear you, we understand your frustration and will work to resolve your issues. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams? Thank you. ### 11. Fix of connectivity do to a bad router **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about SpotOn?** Technical Assistance Account Manager Krystle Simms **What do you dislike about SpotOn?** Getting techs that are not competent to fix issues **What problems is SpotOn solving and how is that benefiting you?** Having a reliable POS system and professional assistance when we have issues with system. **Official Response from Lauren Morgan:** > Thank you for taking the time to share your feedback, Marvin! We’re glad to hear that Krystle Simms and our technical assistance have been helpful in supporting your business. We’re happy that SpotOn has provided you with a reliable POS system and professional support, and we look forward to continuing to earn your trust! ### 12. Spot-On Truly Can Do It All!! **Rating:** 5.0/5.0 stars **Reviewed by:** Collin W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about SpotOn?** I joined Spot-On a little over two years ago and switched over two of my restaurants. I wanted a POS system that could offer great flexiblity with menu creation, great access to reporting, and a seamless experience without any bottlenecks or tech issues. I got EXACTLY THAT! The reporting is so in-depth and helpful when making business decisions on what products are selling ad what ones aren't. The fact that you can see everything live too is amazing. You can see not only how many of an item is sold, but also who sold it, what time of day, what it was paired with, and any discounts/voids applied. It made running our restaurants much more efficient and was a huge time saver!! The implementation process when we initially joined was very solid and thorough. When I asked if we could have certain items set up certain ways, the answer was always yes! It was so satisfying to see Spot-On visulaize exactly what I wanted in my head. We use Spot-on now for three of our businesses and utilize their Restaurant POS as well as online credit card processing for ticket sales in our concert venue. Super easy to integrate all of our data into their system! 10/10 **What do you dislike about SpotOn?** I would say the only downside was some initial tech glitches and issues due to Spot-On being a newer company. Most of the issues have been worked out over time, but there are still a few that are frustrating at times. Lots of issues with the loyalty program, gift cards, and the cash-less discounting can cause reporting/payment issues at times. Customer service is usually pretty good at resolving these issues, but some issues don't have solutions yet it seems. **What problems is SpotOn solving and how is that benefiting you?** Spoton is solving my lackluster POS problems I had prior to switching. I was using an archaic POS system that offered very little in regard to reporting, customization, and future growth. Spot-on offers features that allow me to grow my business, make it more efficient, and also track prior data to see trends and adjust my business accordinly. It is also a big savings for me compared to what I previosuly paid for credit card processing. Naturally, saving money is important, so the fact that I saved money AND got a much more user-friendly and effective POS system is a win-win. ### 13. SpotOn **Rating:** 4.0/5.0 stars **Reviewed by:** janet J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about SpotOn?** Easy to use, large KDS screens For kitchen staff **What do you dislike about SpotOn?** BOH changes to menu are not very intuitive, requiring calls or emails to the support team which don’t always resolve issues encountered timely. **What problems is SpotOn solving and how is that benefiting you?** Menu build was not optimized and had little lead time for us to review and test prior to opening day. Will be good to get install done ahead of time and allow users to test and work out bugs prior to opening and customers waiting **Official Response from Lauren Morgan:** > Thank you for your kind words, Janet. We genuinely appreciate your feedback. We’re proud to help support you and your business! ### 14. From the get go, Spot On was an absolute nightmare. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about SpotOn?** I liked the interface allowing you to see all menu items at once. **What do you dislike about SpotOn?** The implementation was so horribly handled. The system is not intuitive so something as simple as a new menu item can be a headache. The integration with Chowly to allow for Doordash to be used was a nightmare. Emailing with 5,6,7 different people to clear one issue up was a complete waste of time as they were unable to help in the first place. Just a poorly managed and poorly executed system that the sales person was completely dishonest about to began with. **What problems is SpotOn solving and how is that benefiting you?** They haven't solved any problems - we had to leave after a month because of the loss of sales, the frustration from teams, and the complete time suck this system created. **Official Response from Lauren Morgan:** > We apologize for the troubles you’ve experienced. Know that we hear you, we understand your frustration and will work to resolve your issues. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams? Thank you. ### 15. extremely complicated to do the most mundane of tasks **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about SpotOn?** I like literally nothing about SpotOn. Extremely glitchy and not user friendly. Terrible, condescending customer service. **What do you dislike about SpotOn?** You need to use a third party app to talk to your other third party apps such as DoorDash. The system crashes often and the instructions are out of date. Verbiage is often incorrect on their tutorials, which leads to them being obsolete when troubleshooting. Not to mention how much extra bandwidth the system uses versus a more established POS system. Completely slowed down our internet for the entire building. POS terminals are very slow and often glitchy. Simple tasks such as ringing in tickets become extremely tedious and time consuming. **What problems is SpotOn solving and how is that benefiting you?** SpotOn has solved none of our problems. It has however, created quite a few of its own. **Official Response from Lauren Morgan:** > We apologize for the troubles you’ve experienced. Know that we hear you, we understand your frustration and will work to resolve your issues. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams? Thank you. ### 16. Experience with Local-Op **Rating:** 5.0/5.0 stars **Reviewed by:** Mafia Sushi . | Co-Owner / Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about SpotOn?** Lucky our Local-Op was very helpful with our requests and concerns that we had call support but unable to fix it for us. **What do you dislike about SpotOn?** Customer support on call doesn't seem to have the same skill set as the local-op. Not to mention among customer support on the phone sometime gave out a different information that not necessary correct. **What problems is SpotOn solving and how is that benefiting you?** Lucky able to set up the screen layout and some back of the house that meet our needs **Official Response from Lauren Morgan:** > Thank you for both your kind words and feedback, Mafia Sushi! We’re proud to help support you and your business. ### 17. Clumsy system that adds work to your plate **Rating:** 0.0/5.0 stars **Reviewed by:** Jason P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2024 **What do you like best about SpotOn?** There is no feature that stands out as a "win" with this system. **What do you dislike about SpotOn?** Spoton is a poorly architected and designed system with faulty hardware. It's really multiple individual applicaitions stitched together with an attempted single sign on that causes the user to have to bounce from one application to another in order to accomplish everyday actions. As well, functions are split across these applications and the physical in-store terminals meaning you can't do everything you need from one, the other, or both. The effect is a maddening inefficiency that adds to your daily work and frustration. As well, the hardware is buggy and freezes mid-shift although it's new, right out of the box. Spoton support isn't really support. It's set up as an answering service of sorts that, when you call, takes messages and creates tickets for follow up later. No immediate action. These support tickets somehow then get routed to multiple teams so you end up following up several times with different POCs. All in all, it's as if they've built a system to inject inefficiency into your operations. Just say no to this system unless you want out of date designs, runaway feature dev on top of multiple software systems, and hardware that freezed on you in the middle of service. All backed by disengaged, poorly organized customer support. **What problems is SpotOn solving and how is that benefiting you?** They actually create new problems, so not a benefit. More of a curse. **Official Response from Allison Bailey:** > We apologize for the inconvenience you have experienced with our system. We take your feedback seriously and will work to improve the architecture, design, and hardware functionality to provide a better user experience. ### 18. Bacchus vs SpotOn **Rating:** 3.5/5.0 stars **Reviewed by:** Joseph E. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about SpotOn?** I love the local support that we have. His name is Brandon. We utilize him often as my team is always wondering if and how we are able to modify items. I like that spoton is very versatile in ways to ring things in. I also like that it integrates with teamworks. Very helpful for payroll. Brandon, our support point person is phenomenal. Very efficient, friendly and a pleasure to have around **What do you dislike about SpotOn?** Can't view sales reports from pos Credit cards have to be inserted multiple times to complete transactions and don't retain customer info to close out Crash when it's busy **What problems is SpotOn solving and how is that benefiting you?** Inventory issues ### 19. POS works great. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about SpotOn?** Easy to use. Customer service is always quick to help or do any updates. Online ordering and customer database is a big reason I made the switch. **What do you dislike about SpotOn?** Setup with initial rep was painful. Rep was not helpful **What problems is SpotOn solving and how is that benefiting you?** Online ordering - I didn’t have this option before with my last POS. Growing the online sales was a main focus of mine. Also getting customer info to send specials and keep in contact. **Official Response from Lauren Morgan:** > Thank you for your kind words! We’re proud to help support you and your business. ### 20. Overall not terrible but feels outdated and clunky. **Rating:** 1.5/5.0 stars **Reviewed by:** Casey B. | Chef de Cuisine, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about SpotOn?** The tech they sent to help with the install was helpful and did a good job of helping everyone get situated with the new system. **What do you dislike about SpotOn?** Feels like an old stystem. Isn't very intuitive and requires a lot of phoning out to customer service for issues that should be able to be resolved in house. **What problems is SpotOn solving and how is that benefiting you?** Trouble interfacing with To Go services. Customizing and changing menu items is clunky. **Official Response from Lauren Morgan:** > We apologize for the troubles you’ve experienced. Know that we hear you, we understand your frustration and will work to resolve your issues. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams? Thank you. ### 21. Great Customer Service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about SpotOn?** SpotOn has some excellent service reps who are amazingly helpful. **What do you dislike about SpotOn?** The number of times we have to call on customer service. **What problems is SpotOn solving and how is that benefiting you?** Its the platform that was chosen by those who consulted on our restaurant. **Official Response from Lauren Morgan:** > Thanks so much for your kind feedback! We are happy to hear you are loving the support as we take immense pride in our customer support and service. We're excited to partner with you and your business. ### 22. Very helpful and informative **Rating:** 5.0/5.0 stars **Reviewed by:** Diana V. | General manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about SpotOn?** All the tools the website gives you to solve the problems. **What do you dislike about SpotOn?** The time it takes to solve issues when calling support **What problems is SpotOn solving and how is that benefiting you?** Happy hour buttons **Official Response from Lauren Morgan:** > Thank you for your kind words. We genuinely appreciate your feedback. We’re proud to help support you and your business! ### 23. Fleet Wells - IT support for Parker's, Denver, Colorado. **Rating:** 5.0/5.0 stars **Reviewed by:** Casey A. | Senior Analyst, Board Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about SpotOn?** During business hours, Fleet Wells provided outstanding IT support when our systm failed. He was very knowledgible and stayed after hours on multiple occations to resolve the system issues Parker's was experiencing. **What do you dislike about SpotOn?** 24-7 support. We were unable to reach IT support after work hours and often had to wait up to two hours to receive a call back 24-7 support. **What problems is SpotOn solving and how is that benefiting you?** SpotOn was installed to replace previous POS system at Parker's Bar ### 24. Happy Restaurant Merchant **Rating:** 5.0/5.0 stars **Reviewed by:** Jean S. | Director of Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about SpotOn?** Local support, 24/7 phone support on issues; POS very customizable. **What do you dislike about SpotOn?** 24/7 phone support agents' expertise not on the same sufficient level to resolve issue. **What problems is SpotOn solving and how is that benefiting you?** Tracking orders, labor expense, various business reports ### 25. Seamless transition **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2024 **What do you like best about SpotOn?** Integrated our menu and system processes with ease. **What do you dislike about SpotOn?** Call in support is not the best. The waiting process to get off 'on hold' is long. **What problems is SpotOn solving and how is that benefiting you?** We had a very outdated POS and integrating to SpotOn provided updated technology with connection that always strong and doesn't glitch. ### 26. Dav Seaver is our hero. With him on the team, Spot On runs like a well oiled machine. **Rating:** 5.0/5.0 stars **Reviewed by:** Randy T. | District Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about SpotOn?** Their implementation and support team seem to really care. **What do you dislike about SpotOn?** Sometimes support is unable to fix issues, but Dan is always willing to step in and assist in a pinch. **What problems is SpotOn solving and how is that benefiting you?** Reporting site makes my job much easier. ## SpotOn Discussions - [N/A](https://www.g2.com/discussions/appetize-faq) - 1 comment, 1 upvote - [View SpotOn pricing details and edition comparison](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1365156&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A09%3A57+-0500&secure%5Bsession_id%5D=0bc79808-d738-44fe-8b88-0c085b0c914a&secure%5Btoken%5D=b9d380d7a266226aa24b5e328bb6f18b358bdc43f1b764d62943d4ae3d476cca&format=llm_user) ## SpotOn Integrations - [7shifts](https://www.g2.com/products/7shifts/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Back Office](https://www.g2.com/products/buyers-edge-platform-back-office/reviews) - [BeerSAVER](https://www.g2.com/products/beersaver/reviews) - [Chowly](https://www.g2.com/products/chowly/reviews) - [Deliverect](https://www.g2.com/products/deliverect/reviews) - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - [Fresh KDS](https://www.g2.com/products/fresh-kds/reviews) - [Loman](https://www.g2.com/products/loman/reviews) - [MarginEdge](https://www.g2.com/products/marginedge/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Popmenu](https://www.g2.com/products/popmenu/reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - [Shogo (formerly Odin AI)](https://www.g2.com/products/shogo-formerly-odin-ai/reviews) - [Uber Eats for Merchants](https://www.g2.com/products/uber-eats-for-merchants/reviews) ## SpotOn Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts - Electronic Payments - Accounting Integration **Administration** - Menu Building - Inventory Management - Employee Scheduling - Reporting & Analytics - Loyalty Management - Retail Inventory Management - Invoice Management - Layaway Management - Delivery Management - Real-Time Reporting - Reporting & Statistics **Platform Basics** - Reporting - Interoperability - Real-Time Reporting - Labor Cost Reporting **Consumer Intelligence** - Customer Feedback - Sentiment Analysis - Competitive Analysis **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Multidevice Payment Acceptance - Electronic Payments **Marketing** - Loyalty Programs - Email Marketing **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery - Receipt Management - Sales Tax Management - Gift Card Management - Promotions Management - Purchase Order Management - Returns Management - eCommerce Management - Commission Management - Sales Order Management - Discount Management - Order Management - Recipe Management - Reservations Management - Tips Management - Bar Tab Management - Employee Management - Cash Management - Kitchen/Menu Management - Partial Payments - Stock Management - Pricing Management - Price/Margin Management - Split Checks **Back Office** - Built-in Accounting - Employee Management - Real-Time Analytics - Stock Management - Order Management - Reporting/Analytics **Reporting** - Revenue Reporting - Dashboard **Media Monitoring** - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans - Customer Accounts **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration - Electronic Signature - Pricing Management - Gift Card Management - Sales Tax Management - Receipt Management - Promotions Management - Retail Management - Commission Management - Purchase Order Management - Order Management - eCommerce Management - Price/Margin Management - Stock Management - Cash Management - Returns Management - Discount Management - Retail Inventory Management **Front of Office** - Point of Sale (POS) - Table Management - Kitchen Ticketing - Reservations - Purchase Order Management - Gift Card Management - Promotions Management - Discount Management - Wait List Management - Reservations Management - Kitchen/Menu Management **Additional Functionality** - Barcode/Ticket Scanning - Access Controls/Permissions - Activity Dashboard - Accounting Integration - API - Order Tracking - AI Copilot - Customer History - Payment Processing - Third-Party Integrations - Dynamic Pricing - Transaction History - Customizable Reports - Multi-Location - For Bars/Clubs - Clock In/Out - Credit Card Processing - Customer Database - Time Clock - Inventory Control - Product Catalog - Generative AI - Offline Access - Loyalty Program - Sales Trend Analysis - Customizable Categories - Sales Reports - CRM - Restaurant POS - Data Import/Export - Inventory Tracking - Point of Sale (POS) - Customer Accounts - For iPad Devices - SSL Security - Real-Time Data - For Retail - Barcode Recognition - Reporting & Statistics - Real-Time Updates - Billing & Invoicing - Ordering Automation - Retail POS - Alerts/Notifications - For Restaurants - Order Entry - Mobile Access - Online Ordering **Additional Functionality** - Data Import/Export - Check Printing - Price Optimization - Online Store Builder - Customizable Fields - Categorization/Grouping - Reporting & Statistics - Inventory Optimization - Shopping Cart - Customizable Reports - Sales Reports - Credit Card Processing - AI Copilot - Multi-Location - Mobile App - Generative AI - Automatic Backup - Label Printing - Point of Sale (POS) - Multi-Currency - Self Service Portal - CRM - Restaurant POS - Access Controls/Permissions - Inventory Tracking - Customer Accounts - For iPad Devices - SSL Security - Clock In/Out - Transaction History - Sales Trend Analysis - Activity Dashboard - API - Real-Time Data - For Retail - Offline Access - Customer Database - Payment Processing - Barcode Recognition - Real-Time Updates - Customer History - Billing & Invoicing - Ordering Automation - Retail POS - Product Catalog - Inventory Replenishment - Returns Tracking - Data Synchronization - Touch Screen **Customer Management** - Customer Profiles **Platform Data** - Dashboard - Activity Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration - Third-Party Integrations **In-House Management** - Team Workflow **Inventory Management** - Track Inventory - Product Organization - Multilocation Inventory Tracking **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Inventory Tracking - Time Clock - Order Entry - Credit Card Processing - Performance Metrics - Mobile Access - Multi-Location - Real-Time Data - Customizable Branding - Sales Reports - Social Promotion - Real-Time Notifications - Loyalty Program - Access Controls/Permissions - Billing & Invoicing - API - Order Tracking - Reporting & Statistics - Sales Trend Analysis - Real-Time Updates - Online Ordering - Customizable Reports - Barcode/Ticket Scanning - Delivery Tracking - Customer History - Forecasting - Customer Database - AI Copilot - Alerts/Notifications - Electronic Payments **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations - Third-Party Integrations - Order Management - Stock Management **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Analytics** - Sales Tracking - Guest Counts - End of Day Reports - Customizable Reports - Sales Reports **Additional Functionality** - AI Copilot - Real-Time Data - Offline Access - Customer Database - Payment Processing - Activity Dashboard - Generative AI - Barcode Recognition - Credit Card Processing - Transaction History - Restaurant POS - Reporting & Statistics - Real-Time Updates - Customer History - Billing & Invoicing - CRM - Point of Sale (POS) - Ordering Automation - API - Retail POS - Sales Trend Analysis ## Top SpotOn Alternatives - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (353 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,184 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (327 reviews)