--- title: SpotOn Reviews meta_title: 'SpotOn Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 241 reviews by the users' company size, role or industry to find out how SpotOn works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 241 scale: '5' date_modified: '2026-08-14' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # SpotOn Reviews **Vendor:** SpotOn **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.4/5.0 **Total Reviews:** 241 ## About SpotOn SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated management solutions built for the fast-growing enterprise, SpotOn builds technology that "works the way you work," and backs it up with a 24/7 team of experts who make sure it always does—with fairness, flexibility, and a personal touch. SpotOn has 2,000 employees, including one of the strongest product and technology teams in the combined software & payments industry ## SpotOn Pros & Cons **What users like:** - Users value the **exceptional customer support** from SpotOn, highlighting prompt assistance and hands-on onboarding experiences. (84 reviews) - Users value the **ease of use** in SpotOn, finding it user-friendly and great for quick learning. (66 reviews) - Users appreciate the **exceptional service** from SpotOn, feeling supported and part of a family from day one. (49 reviews) - Users value the **helpful support team** at SpotOn, noting their quick and effective responses to any issues. (43 reviews) - Users love SpotOn for its **simple and efficient user interface** , which streamlines scheduling and enhances customer engagement. (28 reviews) - Users value the **streamlined platform** of SpotOn, integrating payment processing, marketing, and management tools effectively. (27 reviews) - POS Integration (22 reviews) - Efficiency (20 reviews) - Reporting (19 reviews) - Reliability (17 reviews) **What users dislike:** - Users experience **poor customer support** with long wait times and inadequate assistance during critical moments. (26 reviews) - Users report a **difficult setup** process for SpotOn, making initial experiences less user-friendly and seamless. (16 reviews) - Users report encountering **technical issues** with SpotOn, including glitches and transaction discrepancies that complicate usage. (15 reviews) - Users experience **connectivity issues** with SpotOn, leading to transaction discrepancies and delays in support responses. (14 reviews) - Users experience **slow performance** with SpotOn, including lag times and crashes that disrupt productivity and workflows. (13 reviews) - Payment Issues (12 reviews) - System Instability (12 reviews) - Update Issues (12 reviews) - Inadequate Reporting (11 reviews) - Users note the **integration issues** with essential platforms, impacting overall functionality and ease of use. (11 reviews) ## SpotOn Reviews ### 1. Simple, Transparent, and Insightful—Spot On Makes Management Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Purva K. | System Integration Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about SpotOn?** Spot On is amazing for its simplicity and transparency. The automated reminders, scheduling, and easy-to-use dashboard all coordinate really well, which makes day-to-day management much easier. The trainers at Spot On are also friendly, patient, and communicate very clearly. I also like the reports, especially that we can customize them, because they provide deeper insight and help drive better decisions that can benefit the business. **What do you dislike about SpotOn?** Feature requests or enhancement feedback sometimes take longer than expected to be addressed. The mobile app could also be much smoother, and the learning curve can feel overwhelming for new users at the beginning. **What problems is SpotOn solving and how is that benefiting you?** The online ordering benefits a lot to my cafe as users can order online and I don't have to go to any other system, their POS systems works great while making transactions and executing them smoothly, payroll prep makes it very easy to run payrolls on schedules. **Official Response from Lauren Morgan:** > Thanks so much for your thoughtful review, Purva! We’re thrilled to hear that SpotOn’s simplicity, reporting, and online ordering are helping streamline your day-to-day operations and support smarter business decisions. It’s also great to know our trainers made a positive impact. We appreciate your feedback on feature enhancements and the mobile app, and we’re always working to improve the experience for our customers. ### 2. Streamlined POS Experience with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Stacia H. **Reviewed Date:** January 15, 2026 **What do you like best about SpotOn?** I really like the customer service with Angel at SpotOn. He has been amazing, helpful, and always there for us, whether it's via text, Zoom, or calls. He's super communicative. I find the back of the house part of SpotOn to be user-friendly, making it easier for someone who's not tech-savvy. I can navigate it much easier than other systems I've used before. **What do you dislike about SpotOn?** I find there's too many avenues that are difficult, but SpotOn makes it easier now. There used to be issues with credit card and crediting back, but it seems to be getting better. The initial setup wasn't very smooth, but the gentleman isn't there anymore so it's kind of a moot point. However again I can't speak highly enough of Angel and how helpful he has been. **What problems is SpotOn solving and how is that benefiting you?** I use SpotOn for an easy guest experience at our restaurant. It's user-friendly, especially for those not tech-savvy, and I can find things much easier. **Official Response from Lauren Morgan:** > Thank you so much for your feedback, Stacia! We’re thrilled to hear that working with Angel has been such a good experience. We truly appreciate you taking the time to share, and we’re glad he’s been able to support you so well. ### 3. Effortless POS with Space for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Hernan E. **Reviewed Date:** December 26, 2025 **What do you like best about SpotOn?** I like SpotOn's back of house features and their reporting capabilities. It's pretty good when you need help with something, and they make it easy to use and learn for new people. I also appreciate how it provides insight into what we sell the most and what people tend to minus the most from certain entrees. **What do you dislike about SpotOn?** I think what could be improved is part of the back of the house, especially tracking certain things when people change prices or void things. I want to be able to track pricing events better, like seeing how much they charge per item if they change the price. If they change the price from $4.99 to $2.99, I want to see that. Or if there's a changing event that changes a price by a dollar down, it'd be useful to see all that. **What problems is SpotOn solving and how is that benefiting you?** SpotOn helps with reporting problems and back office issues by being cloud-based, which lets me manage things from anywhere. **Official Response from Lauren Morgan:** > Thank you so much for the kind words, Hernan! We’re thrilled to hear that SpotOn is helping you with back of the house operations and reporting. Thank you for your suggestion on how we can improve our product functionality. We appreciate the feedback and will continue our commitment to have a best in class product. ### 4. A Reliable POS with Great Tools for Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Cory B. | Restaurant Systems IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about SpotOn?** SpotOn provides me with a comprehensive platform that combines POS, reporting, and customer engagement tools all in one place. I find the system easy to use, and it offers customization options that fit my business needs. The reporting features are especially useful, allowing me to monitor sales and inventory in real time. I’ve also found their customer support team to be responsive and helpful, both during the initial setup and whenever I’ve needed troubleshooting assistance. The installation process is straightforward, and their support team, along with on-site technicians, have been incredibly helpful throughout. **What do you dislike about SpotOn?** The pricing structure becomes confusing when you start adding extra features, and the overall cost can increase rapidly. The system sometimes experiences glitches and relies significantly on a stable internet connection, which can be problematic during periods of downtime. Additionally, it takes some time to become familiar with certain advanced features. **What problems is SpotOn solving and how is that benefiting you?** SpotOn solves the hassle of juggling multiple systems by combining sales, payments, inventory, and customer tools in one platform. It saves me time, reduces errors, and gives real-time insights, making running my business much smoother. **Official Response from Lauren Morgan:** > Thank you for the thoughtful review, Cory! We’re so glad to hear you’re enjoying the all-in-one functionality of SpotOn and finding value in our reporting and support. It’s great to know the setup process was smooth and that our team has been there to help along the way! ### 5. SpotOn its Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela R. | Advertising Manager, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about SpotOn?** Spoton is a top-tier payment processing and digital marketing company that truly understands the needs of modern businesses. Their platform handles complex menu modifiers seamlessly, making it perfect for restaurants with intricate setups. The customizable reports provide deep insights to drive smarter decisions. Their email marketing and loyalty programs are easy to use and highly effective. Online ordering with built-in discounts adds tremendous value. What really sets Spoton apart is their outstanding customer service—especially from Ivan Monroy, whose expertise and support are second to none. Highly recommended for businesses seeking a powerful, all-in-one solution. **What do you dislike about SpotOn?** One area where Spoton could improve is communication with their development team—feature requests or technical issues sometimes take longer than expected to be addressed. Additionally, the offline mode for taking transactions isn't as seamless as it could be, which can be a challenge during internet outages. These issues don’t outweigh the platform’s strengths, but they’re worth noting for businesses with high-volume, always-on operations. **What problems is SpotOn solving and how is that benefiting you?** Spoton is solving several key problems for businesses like mine: managing complex menus, streamlining digital marketing, and simplifying customer engagement. Their tools for email marketing, loyalty programs, and online ordering with discounts help drive repeat business and increase revenue. The ability to generate customized, detailed reports allows me to make smarter, data-driven decisions **Official Response from Lauren Morgan:** > Thank you for such a thoughtful review, Gabriela! We’re thrilled to hear our platform and tools are making an impact for your business. We're proud to partner with you and your team! ### 6. Streamlined Setup with Exceptional Support **Rating:** 4.0/5.0 stars **Reviewed by:** Masahiro S. **Reviewed Date:** November 17, 2025 **What do you like best about SpotOn?** I appreciate the great support team provided by SpotOn, especially the efforts of the regional manager, Michael, who ensured solutions to our issues by replacing broken handhelds. The support team’s responsiveness is commendable, as they handle concerns promptly and efficiently. Additionally, the initial setup of SpotOn was impressive due to the knowledgeable technician who made the process easy and quick, ensuring a seamless transition to using the system. These aspects contribute significantly to the overall positive experience with SpotOn. **What do you dislike about SpotOn?** I am frustrated by SpotOn's inability to process credit card transactions effectively using their handheld devices, which is a significant drawback for my restaurant's operations. Although the regional manager resolved the issue by replacing broken handhelds, the initial problem of not being able to take credit card payments caused disruptions. **What problems is SpotOn solving and how is that benefiting you?** SpotOn helps manage credit card transactions efficiently with great support from their team, especially regional manager Michael, who replaced broken handhelds quickly. **Official Response from Lauren Morgan:** > Thank you so much for sharing your experience, Masahiro! We’re glad to hear Michael was able to support you and make your setup smooth. We understand how frustrating the credit card issues were and appreciate your patience while we worked to get your handhelds replaced. We’re committed to keeping things running smoothly for you moving forward. ### 7. Treat you like family, work to re-earn and keep your business everyday plus amazing system! **Rating:** 5.0/5.0 stars **Reviewed by:** Connor P. | Owner / Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about SpotOn?** From the front of house to the back end of operations, SpotOn is seamless, efficient and amazing. Starting with the back of the house, everything is rather simple and self-explanatory which makes it super-efficient and user friendly. I love the live updates and the quickness of changes. The real time updates and how easy they make it allow you to have smooth operations even on a busy Friday night. All the reporting is amazing and provides so much knowledge whether it is from a large overview or getting into the fine details, it’s all right there. In addition, the capabilities of having the SpotOn apps so I can see information and sales in real time is a nice touch. Adding new items or employees has never been so easy. The installation team was excellent! They stayed for two entire days and worked with my staff and trained all of us and fixed issues on the fly. Great way to set the tone early of how SpotOn is here to help! In the front of the house the POS system has a very clean look, good style and overall nice presentation. It looks the part and functions even better than it looks. The design of the screen is perfect. It is very easy to read, touch and use! The button layout is great and makes my service staff very happy knowing we can basically change anything we want to make the computers easier to use and more efficient for ringing in orders, etc. In terms of processing and speeds, the computers are very quick and save lots of time for my staff. The KDS system. We were all nervous to try this out but after one week of getting used to it... I would never change back. Such a flawless system and has made our cook times go down in turn, increasing guest satisfaction! Lastly, SpotOn support. This was a huge factor in making the switch because you call in, you speak to a human in minutes or sometimes less than a minute and 9/10 times your problem is solved very quickly so you can get back to running your restaurant. SpotOn support is always avilable and when they say they will call you back, they actually do. Time to time, they even call a few days after to ensure the problem is still fixed. One more thing, we love their online ordering and E-Gift card feature. Its amazing! **What do you dislike about SpotOn?** Not a whole lot! We have had a few issues with install, reporting, KDS stuff but they always get fixed. Sometimes I have been on hold for longer than I like but that is rarer. If a server does not enter a receipt and we find that out the next day, it takes a while for the money to get into my account. On the flip side when I need to issue a refund a day or so later, it takes longer than expected for the customer to get their money back! **What problems is SpotOn solving and how is that benefiting you?** #1 - Waste. By installing the KDS system, we are going through less paper which is saving money. #2 - Online ordering. We have never had it before and the SpotOn online ordering system is great. Customers give feed back all the time how easy it is. This has reduced are phone calls by a lot and is helping with keeping servers and managers on the floor and not stuck on the phone. #3 - Handhelds. Keeping servers efficient at the tables and making everyone more money #4 - Faster processing. Time is money and being able to cash people out quicker is very helpful. #5 - Scheduling an order. Love this feature. Before we had to just remember or literally set a timer on my phone causing to many issues and mistakes. This has saved so many headaches! # 6 - Consolidation. I used to use multiple platforms for data, scheduling, employee information, website, online ordering, etc. With SpotOn I have been able to consolidate all of this under one company aka SpotOn and it has been seamless ever since and saving us money each month. **Official Response from Allison Bailey:** > Thank you for your kind words and thorough feedback! This is all so helpful for us as we continue to prioritize product improvements and evaluate what makes the biggest impact on our valued clients. We really appreciate your business and the time it took to leave us a review. ### 8. SpotOn - leveling up from our previous POS system **Rating:** 5.0/5.0 stars **Reviewed by:** Danny L. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about SpotOn?** In Sept 2024, we made the change to SpotOn from Revel and what an upgrade it was. From never meeting a single person at Revel to several people with SpotOn making the trip to the cafe. DJ Rentz really made an impression on the owners of the cafe. Once we were rolling, the virtual and phone support teams were very quick to answer calls for any issues we were having or questions we had about learning our system better. Back of House site is easy to use. As we go, we're excited to begin using TeamWork. Reporting has been an extremely useful tool to track labor, and product sales. DoorDash integration has also proven to be extremely helpful. Finally, Lucky Nguyen has been very helpful to put in me in touch with the right people as we expand our SpotOn services. Really awesome to have a human, face-to-face point of contact. Makes SpotOn feel very local and supportive. **What do you dislike about SpotOn?** I've had some suggestions that the customer-facing screen have larger buttons and larger font when customers enter their phone number for rewards. Also, since we are high-volume and fast paced... every so often if a cashier makes a mistake when ringing someone up, other systems we've used do not require a complete refund and re-ringing when correcting mistakes. **What problems is SpotOn solving and how is that benefiting you?** SpotOn is saving me a ton of time and money as manager with DoorDash integration, Teamworks, and reporting. **Official Response from Lauren Morgan:** > Thank you for such a kind review, Danny! We are glad to hear you're loving SpotOn. We are proud to work with you and your business! ### 9. The best Sistem for POS and Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela R. | Propietario, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about SpotOn?** One of the things I appreciate most about SpotOn is how easy the POS system is to use. Having worked as a server myself, I know how important it is to have a system that's intuitive and efficient during busy shifts—and SpotOn delivers just that. The back-of-house features are also user-friendly, making it easy to manage operations smoothly. Whenever I've run into an issue, their technical support team has always been responsive and helpful. I’ve worked closely with Ivan Monroy for the past two years, and he consistently goes above and beyond. He’s professional, attentive, and always has a great attitude, which makes a big difference. Additionally, the marketing tools and loyalty rewards program have been fantastic for my clients. These features have helped increase customer retention and grow the base of loyal guests at the restaurants I work with. SpotOn has truly been a great partner in our growth. **What do you dislike about SpotOn?** While I’ve had a great overall experience with SpotOn, one thing I think could really improve the platform is the addition of a dedicated mobile app for customers to track their loyalty points—similar to what big brands like McDonald’s offer. It would make it much easier and more convenient for guests to check their rewards, stay engaged, and feel more connected to the loyalty program. Providing customers with their own app to view and manage their points would definitely take the program to the next level. **What problems is SpotOn solving and how is that benefiting you?** SpotOn helps me reach customers in a more personalized and meaningful way. With their marketing tools, I can easily schedule campaigns for special promotions, holidays, or events ahead of time, which saves a lot of planning and keeps everything organized. I also love the ability to customize rewards—for example, offering double points on specific days—which keeps our regulars engaged and encourages repeat visits. Overall, it’s made client communication more strategic and effective. **Official Response from Lauren Morgan:** > Thanks so much for your kind feedback, Gabriela! We are happy to hear you are loving our POS. We couldn't agree more, Ivan is a true asset. We also appreciate the product feedback and where we can improve. We're excited to partner with you and your business! ### 10. Great, responsive customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about SpotOn?** We love working with our Client Support Partner, Michael Lattek! He’s incredibly friendly, knowledgeable, and always quick to respond whenever we have questions. As a brewery with a busy taproom and rotating menus, it’s been such a relief not having to wait on hold or go through layers of support — Michael is always just an email or call away and truly understands the pace and needs of our business. SpotOn has also been a great fit for our brewery operations. It’s intuitive, easy for our team to learn, and packed with features that support everything from managing tabs and digital menus to loyalty programs and marketing. Having tools that adapt to the way we work — and a real person like Michael to back us up — makes a big difference. Highly recommend! **What do you dislike about SpotOn?** Nothing, except refunds take a few steps but that is a good security feature. **What problems is SpotOn solving and how is that benefiting you?** Keeping a busy brewery running with great handhelds helping us shorten distances to deliver great experiences **Official Response from Lauren Morgan:** > Thank you for such a kind review! We are proud to be partnering with you and your business! ### 11. Empowering Platform with Excellent Reporting and Support **Rating:** 4.0/5.0 stars **Reviewed by:** charlotte s. | operations assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about SpotOn?** This platform offers the tools necessary for growth, and its reporting features matched exactly what we needed at the time. The support team is also incredibly knowledgeable. **What do you dislike about SpotOn?** The pricing structure is not very clear and can become confusing, especially when you try to add extra features. **What problems is SpotOn solving and how is that benefiting you?** It brought together several systems we used before, such as sales, payments, inventory, and customer relations, into a single platform. This integration has helped us save time and minimize errors. **Official Response from Lauren Morgan:** > Thank you for sharing your experience, Charlotte! We’re so glad the platform’s tools, reporting, and integrations have helped streamline your operations and reduce errors. We also appreciate your feedback on pricing clarity — it’s incredibly valuable as we work to make things simpler and more transparent. And thank you for the kind words about our support team! We're grateful to be part of your growth. ### 12. Michael took care of everything! **Rating:** 5.0/5.0 stars **Reviewed by:** Michaela C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about SpotOn?** On-site support, a dedicated trainer who made sure all my concerns were addressed, my team got trained and we’re all loving the new handhelds! Michael Lattek took the time to make sure we all knew how to use the handhelds, and cover a larger area with fewer steps. Thank you Michael!!! Patio season just got less painful! **What do you dislike about SpotOn?** Setup and menu programming could be quicker and more intuitive. **What problems is SpotOn solving and how is that benefiting you?** Running a fast paced Inn and making the most of great tech! **Official Response from Lauren Morgan:** > Thank you so much for sharing this wonderful feedback, Michaela! We’re thrilled to hear that Michael was able to provide the dedicated support and training your team needed. It’s great knowing the handhelds are already making a difference—especially with patio season in full swing. ### 13. Amazing POS system **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about SpotOn?** We love the reports and the ability customize it to what our business needs are. Carlos our rep is always there if we need even when he is out of town. Always helps with any problems we have. **What do you dislike about SpotOn?** The Handhelds were having problems but they are much better now. **What problems is SpotOn solving and how is that benefiting you?** We are needing a different report made for our restaurant and they are working on providing that for us. **Official Response from Lauren Morgan:** > Thank you for your kind review, John! We couldn't agree more -- Carlos is such an asset on the team. We're proud to partner with you and your business! ### 14. You'll Have Good Days With SpotOn Because Of Krystle Simms!!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about SpotOn?** Our Account Manager, Krystle Simms is amazing with how she handles our account with daily and ongoing issues. Krystle goes above and beyond with how she handles our account. **What do you dislike about SpotOn?** Implementations. Online ordering as you can't add a discount to one food item as it will take a discount of all items. Weekend support needs attention as they are not helpful as I usually wait until Monday. **What problems is SpotOn solving and how is that benefiting you?** Weekday support has gotten a lot better as in the past I would reach out to my account manager first to solve any of my issues before I would contact support. **Official Response from Lauren Morgan:** > We appreciate your honest feedback, and are happy to hear how Amazing Krystle is. She's truly an asset to our team! ### 15. Outstanding Support Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Frank G. | General manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about SpotOn?** Alina. The rep that reached out to me has helped me considerably. **What do you dislike about SpotOn?** Often times my printer goes off-line for no reason **What problems is SpotOn solving and how is that benefiting you?** Printer issues **Official Response from Lauren Morgan:** > Thanks for your kind review, Frank! We're so happy to hear Alina has been a help to you and your business. ### 16. Great system for maximizing customizations. **Rating:** 5.0/5.0 stars **Reviewed by:** Vivian M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about SpotOn?** With Pizza, it’s difficult to have modifiers with modifiers but Spoton makes it easy! Todd Skaggs is an amazing account manager! He’s gotten all of my problems solved, especially serious issues! **What do you dislike about SpotOn?** Back of house is a little different to get used to. **What problems is SpotOn solving and how is that benefiting you?** I love the reporting! Customer service is always great. My sales rep Ryan Glass and Account Manager, Todd Skaggs always handle every question I’ve had, even when inconvenient. **Official Response from Lauren Morgan:** > Thank you for your kind review, Vivian! We couldn't agree more -- Todd is a true asset on our team. We're proud to partner with you and your business! ### 17. SpotOn review Michael Lattek **Rating:** 5.0/5.0 stars **Reviewed by:** Richard L. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about SpotOn?** Customer service. Love that I can pick up the phone and be speaking with a representative in minutes, I also am still in contact with Michael, Nick and Darla on a regular basis. I cannot say enough about how helpful these three representatives have been to us. As far as the system goes I am a big fan of how easy it is to split tickets. **What do you dislike about SpotOn?** There should be an email system where I can send employees private messages and mass messages that they can view and confirm receipt of. It should also be easier for employees to view what hours and they’ve worked in certain periods. **What problems is SpotOn solving and how is that benefiting you?** Our previous POS was primitive so it has been a big upgrade. **Official Response from Lauren Morgan:** > Thank you for your kind review, Richard! We're glad to hear you're loving SpotOn! ### 18. Natala knows her s*%# and gives a s*%#! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about SpotOn?** The support from rep Natala has been incredible - attentive and helpful. As a system there is a lot of flexibility for the business and most changes are quick and easy. Natala is super knowledgeable as a rep, an admin and a user! She has made herself readily available to me and to the business whenever we have questions. She has taken inquires day and night. She has always responded with energy, patience and understanding. She often brings suggestions for how we can improve efficiency. She offers suggestions for how we might improve accuracy of output (analytics) so that we have a clearer picture of the business. She is proactive in teaching tips and tricks vs waiting for us to ask about the capabilities. She is fast, whip smart and high energy. It has been a pleasure working with her. **What do you dislike about SpotOn?** We have faced the occasional glitch where we cannot clear something. Natala has swiftly fixed these for us! There are a few things I wish SpotOn could do differently but the majority of issues I have encountered have a solution OR there is a solid reason for not having a specific capability (clocking out before server closes all checks as it has potential consequences) Complexity in a POS system is par for the course. I continue to learn and discover improvements for the business. My suggestion is to put in the time learning and asking questions as the system is capable of customization! **What problems is SpotOn solving and how is that benefiting you?** Time keeping. Communication to kitchen (ordering food) Checks for guests. Reporting on the businesss performance. All critical to restaurant operations so it's obvious how these functions are benefiting us. **Official Response from Lauren Morgan:** > We're ecstatic to hear Natala has been such a help! She's an excellent partner. We're glad to hear you're loving our POS system! We’re here to work with you, for you. Thank you for your review! ### 19. Outstanding Support from SpotOn – Michael Lattek Delivers Every Time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about SpotOn?** We’re incredibly impressed with the level of support we’ve received from SpotOn, especially from our Client Success Partner, Michael Lattek. Every time we’ve had an issue or needed on-site assistance, Michael has shown up the very same day—without fail. The The overall SpotOn support team is also quick to respond and always helpful, but Michael gets all the stars all the time. He genuinely cares about our success and it shows in every interaction. If you’re looking for a great POS system backed by exceptional support, SpotOn **What do you dislike about SpotOn?** An offline mode would be really nice to have. **What problems is SpotOn solving and how is that benefiting you?** Multiple ways to take orders and payments through one streamlined tool **Official Response from Lauren Morgan:** > Thank you for such a kind review! We are glad to hear you are loving SpotOn. We agree, Michael is a true asset on our team. We are proud to partner with you and your business! ### 20. A learning curve with benefits **Rating:** 4.0/5.0 stars **Reviewed by:** Maile J. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about SpotOn?** We love our customer service, Stephanie and Brandon and Paul our installer have all been incredible. We went from an old school legacy system and it was a bit of a learning curve but we are starting to hit our stride. Our customers like that we can now take tap pay and the online ordering system works well. **What do you dislike about SpotOn?** I really wish we could split end of day reports between day and night shifts. We are unable to do this and since our restaurant closes between shifts, we need timely reports for each shift so we can reconcile each shift properly. I wish some small things with Spoton reserve were more customizable and I wish they were cases for the handheld devices as we have had to exchange a few times and we've only had the system since July 2024. **What problems is SpotOn solving and how is that benefiting you?** Better POS customization and payments options, we used to have issues with different credit cards on our legacy system but no more. We also love the digital gift cards and the fact that we can use the handhelds to send orders instantly while still chatting to guests at the table **Official Response from Lauren Morgan:** > We're glad you're so happy with our Customer Support, Maile! This is helpful for us to know. We’ve passed along this feedback to the appropriate teams on our end. Thank you for your kind review! ### 21. Reanna Moreno General Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Reanna M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about SpotOn?** Spot On offers many different features that are beneficial to business owners. Spot on customer support team has been helpful and easy to communicate with when I have questions or need assistance. **What do you dislike about SpotOn?** The loyalty program has some areas that could be polished such as requiring the same info across the board on all platforms for a customer to create a loyalty program. **What problems is SpotOn solving and how is that benefiting you?** Streamlining our reservations, employee scheduling, employee timesheets, overall restauraunt reporting, and managing restaurant back of house. **Official Response from Lauren Morgan:** > Thanks so much for your kind feedback, Reanna! We're excited to partner with you and your business! ### 22. Spot-On Truly Can Do It All!! **Rating:** 5.0/5.0 stars **Reviewed by:** Collin W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about SpotOn?** I joined Spot-On a little over two years ago and switched over two of my restaurants. I wanted a POS system that could offer great flexiblity with menu creation, great access to reporting, and a seamless experience without any bottlenecks or tech issues. I got EXACTLY THAT! The reporting is so in-depth and helpful when making business decisions on what products are selling ad what ones aren't. The fact that you can see everything live too is amazing. You can see not only how many of an item is sold, but also who sold it, what time of day, what it was paired with, and any discounts/voids applied. It made running our restaurants much more efficient and was a huge time saver!! The implementation process when we initially joined was very solid and thorough. When I asked if we could have certain items set up certain ways, the answer was always yes! It was so satisfying to see Spot-On visulaize exactly what I wanted in my head. We use Spot-on now for three of our businesses and utilize their Restaurant POS as well as online credit card processing for ticket sales in our concert venue. Super easy to integrate all of our data into their system! 10/10 **What do you dislike about SpotOn?** I would say the only downside was some initial tech glitches and issues due to Spot-On being a newer company. Most of the issues have been worked out over time, but there are still a few that are frustrating at times. Lots of issues with the loyalty program, gift cards, and the cash-less discounting can cause reporting/payment issues at times. Customer service is usually pretty good at resolving these issues, but some issues don't have solutions yet it seems. **What problems is SpotOn solving and how is that benefiting you?** Spoton is solving my lackluster POS problems I had prior to switching. I was using an archaic POS system that offered very little in regard to reporting, customization, and future growth. Spot-on offers features that allow me to grow my business, make it more efficient, and also track prior data to see trends and adjust my business accordinly. It is also a big savings for me compared to what I previosuly paid for credit card processing. Naturally, saving money is important, so the fact that I saved money AND got a much more user-friendly and effective POS system is a win-win. ### 23. Amazing customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Scott S. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about SpotOn?** There aren't any point of sale systems that don't experience issues from time to time. SpotOn was no different; however, the issues were small. The best part is how they responded. They were fast and effective and very friendly. **What do you dislike about SpotOn?** There are too many logins and separate software programs. As an owner, one login with one dashboard for back office, reporting, labor, etc...would make life easier **What problems is SpotOn solving and how is that benefiting you?** They are working to be a one stop shop re: scheduling, payroll, etc... **Official Response from Lauren Morgan:** > Thank you for your kind feedback, Scott! We are excited to partner with you and your business! ### 24. Krystle Simms is like none other. **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie B. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about SpotOn?** SpotOn, like any other SAAS, isn't perfect but luckily they have people like Krystle on their team. She's quick, effective, friendly, supportive and always has your back. **What do you dislike about SpotOn?** There are a few kinks still to be worked out on the product side. Cohesiveness/lack of integration between the various systems like the virtual terminal & POS. **What problems is SpotOn solving and how is that benefiting you?** Implementation and ongoing support from Aaron Kosoky and Daniel Leighton make running the business much easier when you have folks you can rely on. **Official Response from Lauren Morgan:** > Thank you for sharing your experience with our system, Jamie! Krystle is a true asset on our team. We strive to provide the best service possible. Please do not hesitate to reach out if you ever need anything. ### 25. The install was quick and mostly painless **Rating:** 5.0/5.0 stars **Reviewed by:** Art M. | Director Information Technology Application Development, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about SpotOn?** It’s a new system replacing an old system. We had the new technology is great and the customer support has been incredible. Natala Dinoto has been incredibly helpful and extremely responsible has been to our establishment multiple times to aid our employees **What do you dislike about SpotOn?** The learning curve was a bit steep for our employees, but we had an incredible customer service agent in Natala that helped create a system we could use and answered all questions **What problems is SpotOn solving and how is that benefiting you?** The system is being tailored to our type of business, which is bar only **Official Response from Lauren Morgan:** > We're glad to hear you're loving our POS system and Natala has been so helpful! We'll be sure to pass thing along! We’re here to work with you, for you. Thank you for your review, Art! ### 26. Amazing support from the Spot On team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about SpotOn?** The support is amazing and our rep Michael went above and beyond to ensure we had everything needed to succeed for our re-opening. **What do you dislike about SpotOn?** Nothing so far. Everything is great! We love it **What problems is SpotOn solving and how is that benefiting you?** It's just a great system that meets our needs in all ways. **Official Response from Lauren Morgan:** > Thank you for your kind review! We are so happy Michael went above and beyond to assist you with reopening. We are proud to be partnering with you and your business! ### 27. New Owners = Issues - Lucky to the RESCUE **Rating:** 5.0/5.0 stars **Reviewed by:** romy o. | Assistant General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about SpotOn?** We love Lucky, his knowledge and friendliness is 10/10. He is the literal definition of above and beyond. Keep him as long as you can, because he is a gem! **What do you dislike about SpotOn?** So far, nothing yet. We need charging ports and that might be the fix we need. **What problems is SpotOn solving and how is that benefiting you?** Connectivity issues, dropping payment etc. **Official Response from Lauren Morgan:** > Thank you for your kind words! Lucky is an asset here at SpotOn! We’re proud to help support you and your business. ### 28. Bacchus vs SpotOn **Rating:** 3.5/5.0 stars **Reviewed by:** Joseph E. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about SpotOn?** I love the local support that we have. His name is Brandon. We utilize him often as my team is always wondering if and how we are able to modify items. I like that spoton is very versatile in ways to ring things in. I also like that it integrates with teamworks. Very helpful for payroll. Brandon, our support point person is phenomenal. Very efficient, friendly and a pleasure to have around **What do you dislike about SpotOn?** Can't view sales reports from pos Credit cards have to be inserted multiple times to complete transactions and don't retain customer info to close out Crash when it's busy **What problems is SpotOn solving and how is that benefiting you?** Inventory issues ### 29. Very helpfull and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Marcos S. | HR Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about SpotOn?** I appreciate that it is very user-friendly and operates smoothly; however, if I encounter any issues, there is always someone available to assist me immediately. In particular, my account advisor, Ivan Monroy, is always available to assist me and resolve any issues. **What do you dislike about SpotOn?** There are times when I make changes online, and it takes a little while for them to be reflected in my physical system, but it’s just a matter of time. **What problems is SpotOn solving and how is that benefiting you?** It helps me keep my business more organized and well-managed. ### 30. SpotOn Provides Great Support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2025 **What do you like best about SpotOn?** Jason Kim has been a great support with all my questions about Spot On. There are many times we speak, and he has a solution immediately, and if he doesn't then, he researches so he can get me the best one later. **What do you dislike about SpotOn?** I wish I had Jason sooner. The previous support I had left, and I've been without someone for awhile. **What problems is SpotOn solving and how is that benefiting you?** Restaurant POS **Official Response from Lauren Morgan:** > Thanks so much for your kind feedback! Jason is a true asset on our team. We're excited to partner with you and your business! ### 31. It’s Spot On **Rating:** 5.0/5.0 stars **Reviewed by:** Reagan D. | Restaurant Managwr, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about SpotOn?** I love how readily available help is if we ever run into a problem. There haven't been many but everything is fixed accordingly and promptly. I also appreciate how user friendly everything is. From FOH to BOH operations. **What do you dislike about SpotOn?** I wish that we would be able to re-open a check that's been closed and take an item off and then reclose it without having to charge the customers CC again. **What problems is SpotOn solving and how is that benefiting you?** We had connectivity issues with past point of sale systems and with spot on we have minimal problems. **Official Response from Allison Bailey:** > We're glad to hear that you find our customer support readily available and helpful. We strive to provide prompt assistance and user-friendly solutions for all our customers. ### 32. Amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Brysen U. | Executive Chef, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about SpotOn?** Spot on works well for a POS. We use them in our venue, pool hall and horse racing bar. If we ever have an issue our guy Michael comes by and solves it in no time. They also provide online training for every level of user in our system. **What do you dislike about SpotOn?** The only negative I have. Was not receiving Michael's information sooner from our GM. **What problems is SpotOn solving and how is that benefiting you?** Ghosts were in the machine. Thank goodness Michael exercized the double printing demons. **Official Response from Lauren Morgan:** > Thank you for your kind words, Brysen! We’re proud to help support you and your business. ### 33. Overall not terrible but feels outdated and clunky. **Rating:** 1.5/5.0 stars **Reviewed by:** Casey B. | Chef de Cuisine, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about SpotOn?** The tech they sent to help with the install was helpful and did a good job of helping everyone get situated with the new system. **What do you dislike about SpotOn?** Feels like an old stystem. Isn't very intuitive and requires a lot of phoning out to customer service for issues that should be able to be resolved in house. **What problems is SpotOn solving and how is that benefiting you?** Trouble interfacing with To Go services. Customizing and changing menu items is clunky. **Official Response from Lauren Morgan:** > We apologize for the troubles you’ve experienced. Know that we hear you, we understand your frustration and will work to resolve your issues. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams? Thank you. ### 34. Krystal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about SpotOn?** The service level we receive from Krystal, she responds immediately and always has answers and when she doesn’t she know where to find them . Gets back with you quickly **What do you dislike about SpotOn?** Back office . Things are too wordy . Difficult to find line items when trying to search **What problems is SpotOn solving and how is that benefiting you?** Reservation management **Official Response from Lauren Morgan:** > Thank you for sharing this wonderful feedback! We’re so glad to hear that Krystal has been so responsive and resourceful in supporting you. We're proud to be working with you and your business! ### 35. Great Customer Service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about SpotOn?** SpotOn has some excellent service reps who are amazingly helpful. **What do you dislike about SpotOn?** The number of times we have to call on customer service. **What problems is SpotOn solving and how is that benefiting you?** Its the platform that was chosen by those who consulted on our restaurant. **Official Response from Lauren Morgan:** > Thanks so much for your kind feedback! We are happy to hear you are loving the support as we take immense pride in our customer support and service. We're excited to partner with you and your business. ### 36. SpotOn has been great, and easy to connect with support. **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb R. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about SpotOn?** I like how easy it is to get help from SpotOn Support. The few times I've needed things added to the menu or any changes to improve our POS we've quickly gotten the help we have needed. Our health check in guy, Phil, has continously responded to emails and been in the store to see how things are going and does a great job doing so. **What do you dislike about SpotOn?** I'd say the one issue I have really had with SpotOn was when there was an outage on getting our online orders from Doordash, Ubereats, and Grubhub through our integratuon **What problems is SpotOn solving and how is that benefiting you?** SpotOn has continuosly helped me change and add products to our POS. ### 37. Spot On Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about SpotOn?** Brandon is the most helpful guy! He’s the answer man when we have problems or questions.. Pretty user friendly **What do you dislike about SpotOn?** I don’t have any dislikes at this time .. I have to ask the staff **What problems is SpotOn solving and how is that benefiting you?** It does what a POS should do **Official Response from Lauren Morgan:** > Thank you for your kind words! Brandon is a true asset! We genuinely appreciate your feedback. We’re proud to help support you and your business. ### 38. Love the team that come with Spot on! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2024 **What do you like best about SpotOn?** First time working with Reservation company, I don't know what to compare it to. The P.O.S. system is okay. I have worked with Aloha, Toast, and Square over the past 12 years of owning restaurants in San Francisco and Oakland. But, the biggest asset is the team that come with the account. We love Natala and her associates assigned to our restaurant. They work very hard and are passionate. They are so knowledgeable and flexible. Natalia shines...she is like 5 people, with so much energy and light! **What do you dislike about SpotOn?** -offering notes for reservation Reserve On gives the customers too much power. -handheld screen is tiny, i quit using the hand held. **What problems is SpotOn solving and how is that benefiting you?** no problems **Official Response from Allison Bailey:** > We're thrilled to hear that you love the team at SpotOn! Our team members, like Natalia, are dedicated to providing exceptional service and support to our clients. ### 39. We had Todd Skaggs come out and do a health check. He is always so helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about SpotOn?** Easy to use, love the scheduling and the help receive **What do you dislike about SpotOn?** So far not a lot of downsides that we are seeing **What problems is SpotOn solving and how is that benefiting you?** Solving menu issues mostly **Official Response from Lauren Morgan:** > Thank you for your kind words! We’re proud to help support you and your business. ### 40. Spot On **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about SpotOn?** Brandon is very helpful rep. I love the pos system and marketing tools. **What do you dislike about SpotOn?** Accounting is not in person need to call online support **What problems is SpotOn solving and how is that benefiting you?** Our credit card refunds **Official Response from Allison Bailey:** > We're glad to hear that Brandon has been helpful and that you love our POS system and marketing tools. We understand the inconvenience of not having in-person accounting support, and we are continuously working to improve our customer service experience. Thank you for sharing your feedback with us. ### 41. Awesome and professional. **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about SpotOn?** SpotOn representatives are very attentive and professional. I always get the help I need and they are prompt in responding to my emails and messages. Fleeton Wells and Wes are awesome! **What do you dislike about SpotOn?** There is nothing I dislike about the service. **What problems is SpotOn solving and how is that benefiting you?** SpotOn continues to work on the ease to work with the service when internet is down. **Official Response from Allison Bailey:** > Thank you for your kind words! We're glad to hear that our representatives have been able to assist you promptly and professionally. We will continue to work on improving our service, especially in situations where internet connectivity is a concern. ### 42. Dav Seaver is our hero. With him on the team, Spot On runs like a well oiled machine. **Rating:** 5.0/5.0 stars **Reviewed by:** Randy T. | District Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about SpotOn?** Their implementation and support team seem to really care. **What do you dislike about SpotOn?** Sometimes support is unable to fix issues, but Dan is always willing to step in and assist in a pinch. **What problems is SpotOn solving and how is that benefiting you?** Reporting site makes my job much easier. ### 43. Excellent Service / Brandon Chamberland **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph L. | Bar Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about SpotOn?** First time user so its all new for me. Ease of making POS changes is helpful. **What do you dislike about SpotOn?** Nothing as of yet. Would like to know more about some administrator functions. **What problems is SpotOn solving and how is that benefiting you?** Streamline ordering for staff. **Official Response from Allison Bailey:** > We're glad to hear that you found our POS system easy to use for making changes. If you have any specific questions about administrator functions, please don't hesitate to reach out to our support team for assistance. ## SpotOn Discussions - [N/A](https://www.g2.com/discussions/appetize-faq) - 1 comment, 1 upvote - [View SpotOn pricing details and edition comparison](https://www.g2.com/products/spoton/reviews?filters%5Bsentiment_snippet%5D=1364118&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A33%3A00+-0500&secure%5Bsession_id%5D=a2212c4f-194d-41a1-bbc3-9a6df5a729df&secure%5Btoken%5D=ed6f7fb2e9e25dbb44ba59491c1ab8e3e9dfebdba3a95c84194dd1fb2f7550a2&format=llm_user) ## SpotOn Integrations - [7shifts](https://www.g2.com/products/7shifts/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Back Office](https://www.g2.com/products/buyers-edge-platform-back-office/reviews) - [BeerSAVER](https://www.g2.com/products/beersaver/reviews) - [Chowly](https://www.g2.com/products/chowly/reviews) - [Deliverect](https://www.g2.com/products/deliverect/reviews) - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - [Fresh KDS](https://www.g2.com/products/fresh-kds/reviews) - [Loman](https://www.g2.com/products/loman/reviews) - [MarginEdge](https://www.g2.com/products/marginedge/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Popmenu](https://www.g2.com/products/popmenu/reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - [Shogo (formerly Odin AI)](https://www.g2.com/products/shogo-formerly-odin-ai/reviews) - [Uber Eats for Merchants](https://www.g2.com/products/uber-eats-for-merchants/reviews) ## SpotOn Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts - Electronic Payments - Accounting Integration **Administration** - Menu Building - Inventory Management - Employee Scheduling - Reporting & Analytics - Loyalty Management - Retail Inventory Management - Invoice Management - Layaway Management - Delivery Management - Real-Time Reporting - Reporting & Statistics **Platform Basics** - Reporting - Interoperability - Real-Time Reporting - Labor Cost Reporting **Consumer Intelligence** - Customer Feedback - Sentiment Analysis - Competitive Analysis **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Multidevice Payment Acceptance - Electronic Payments **Marketing** - Loyalty Programs - Email Marketing **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery - Receipt Management - Sales Tax Management - Gift Card Management - Promotions Management - Purchase Order Management - Returns Management - eCommerce Management - Commission Management - Sales Order Management - Discount Management - Order Management - Recipe Management - Reservations Management - Tips Management - Bar Tab Management - Employee Management - Cash Management - Kitchen/Menu Management - Partial Payments - Stock Management - Pricing Management - Price/Margin Management - Split Checks **Back Office** - Built-in Accounting - Employee Management - Real-Time Analytics - Stock Management - Order Management - Reporting/Analytics **Reporting** - Revenue Reporting - Dashboard **Media Monitoring** - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans - Customer Accounts **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration - Electronic Signature - Pricing Management - Gift Card Management - Sales Tax Management - Receipt Management - Promotions Management - Retail Management - Commission Management - Purchase Order Management - Order Management - eCommerce Management - Price/Margin Management - Stock Management - Cash Management - Returns Management - Discount Management - Retail Inventory Management **Front of Office** - Point of Sale (POS) - Table Management - Kitchen Ticketing - Reservations - Purchase Order Management - Gift Card Management - Promotions Management - Discount Management - Wait List Management - Reservations Management - Kitchen/Menu Management **Additional Functionality** - Barcode/Ticket Scanning - Access Controls/Permissions - Activity Dashboard - Accounting Integration - API - Order Tracking - AI Copilot - Customer History - Payment Processing - Third-Party Integrations - Dynamic Pricing - Transaction History - Customizable Reports - Multi-Location - For Bars/Clubs - Clock In/Out - Credit Card Processing - Customer Database - Time Clock - Inventory Control - Product Catalog - Generative AI - Offline Access - Loyalty Program - Sales Trend Analysis - Customizable Categories - Sales Reports - CRM - Restaurant POS - Data Import/Export - Inventory Tracking - Point of Sale (POS) - Customer Accounts - For iPad Devices - SSL Security - Real-Time Data - For Retail - Barcode Recognition - Reporting & Statistics - Real-Time Updates - Billing & Invoicing - Ordering Automation - Retail POS - Alerts/Notifications - For Restaurants - Order Entry - Mobile Access - Online Ordering **Additional Functionality** - Data Import/Export - Check Printing - Price Optimization - Online Store Builder - Customizable Fields - Categorization/Grouping - Reporting & Statistics - Inventory Optimization - Shopping Cart - Customizable Reports - Sales Reports - Credit Card Processing - AI Copilot - Multi-Location - Mobile App - Generative AI - Automatic Backup - Label Printing - Point of Sale (POS) - Multi-Currency - Self Service Portal - CRM - Restaurant POS - Access Controls/Permissions - Inventory Tracking - Customer Accounts - For iPad Devices - SSL Security - Clock In/Out - Transaction History - Sales Trend Analysis - Activity Dashboard - API - Real-Time Data - For Retail - Offline Access - Customer Database - Payment Processing - Barcode Recognition - Real-Time Updates - Customer History - Billing & Invoicing - Ordering Automation - Retail POS - Product Catalog - Inventory Replenishment - Returns Tracking - Data Synchronization - Touch Screen **Customer Management** - Customer Profiles **Platform Data** - Dashboard - Activity Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration - Third-Party Integrations **In-House Management** - Team Workflow **Inventory Management** - Track Inventory - Product Organization - Multilocation Inventory Tracking **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Inventory Tracking - Time Clock - Order Entry - Credit Card Processing - Performance Metrics - Mobile Access - Multi-Location - Real-Time Data - Customizable Branding - Sales Reports - Social Promotion - Real-Time Notifications - Loyalty Program - Access Controls/Permissions - Billing & Invoicing - API - Order Tracking - Reporting & Statistics - Sales Trend Analysis - Real-Time Updates - Online Ordering - Customizable Reports - Barcode/Ticket Scanning - Delivery Tracking - Customer History - Forecasting - Customer Database - AI Copilot - Alerts/Notifications - Electronic Payments **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations - Third-Party Integrations - Order Management - Stock Management **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Analytics** - Sales Tracking - Guest Counts - End of Day Reports - Customizable Reports - Sales Reports **Additional Functionality** - AI Copilot - Real-Time Data - Offline Access - Customer Database - Payment Processing - Activity Dashboard - Generative AI - Barcode Recognition - Credit Card Processing - Transaction History - Restaurant POS - Reporting & Statistics - Real-Time Updates - Customer History - Billing & Invoicing - CRM - Point of Sale (POS) - Ordering Automation - API - Retail POS - Sales Trend Analysis ## Top SpotOn Alternatives - [Toast](https://www.g2.com/products/toast/reviews) - 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