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DL

Dragomir L.

Manager, Customer Success EMEA

Enterprise (> 1000 emp.)

9/28/2023

"Overall happy experienced, good chat support"

5/5

What do you like best about Spotnana?

Quick support over chat and very helpful staff Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

Make sure that when we have a mastercard added as payment, your airlines cam accept that type of card. I will give an example with Bulgaria Air that it doesn't even though you cam buy tickets from it and get automatically voided afterwards Review collected by and hosted on G2.com.

Response from Gus Torrey of Spotnana

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Thank you for your feedback, Dragomir! We’re glad to hear that you’re finding it easy to book for multiple users and getting the help you need from our support team. We pull content from a wide variety of sources, many of which accept varying forms of payment. Our Customer Success and Product teams are aware of the issue you encountered, and will work to ensure the issue doesn’t occur again. We appreciate feedback from travelers like you to help us keep improving.

KB

Ken B.

Mid-Market (51-1000 emp.)

9/29/2023

"One-stop shop for travel arrangements"

5/5

What do you like best about Spotnana?

The fact that it incorporates all of my preferences e.g. cabin class, seat, etc, and presents just the relevant flights. This saves so much time. Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

When it comes to hotel bookings, I sometimes find it cheaper to go to the hotel site directly Review collected by and hosted on G2.com.

Response from Gus Torrey of Spotnana

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Thank you for your feedback, Ken! We’re glad to hear that Spotnana is simplifying your team travel and helping you save time when you book. For hotels and all categories, we aim to provide unbiased content at the most competitive prices. If you haven’t already done so, please reach out to our service team so that they can address what you are seeing. Thanks!

UI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

9/7/2023

"Easy Peasy Lemon Squeezy"

5/5

What do you like best about Spotnana?

Spotnana is definitely super easy to use, seams to work similar to Google flights.

The team is so on it - I have used previous companies and no one has hit the mark like the Spotnana team. Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

The name Spotnana can be difficult to pronounce in the beginning but other than that not much. Wish the itineraries were all in one pdf, but I believe that is being worked on. Review collected by and hosted on G2.com.

Response from Gus Torrey of Spotnana

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Thank you for your feedback! I am glad to hear that you’re enjoying our user experience and receiving the assistance you need from our customer support. Happy to share that recently, we released a new “Consolidated Itinerary” feature which enables travelers to download and share their complete itinerary. Your feedback helps improve our product and services!

AS

Ashish S.

Mid-Market (51-1000 emp.)

9/28/2023

"Nice Travel Platform - Great trip booking experience, Amazing support"

4.5/5

What do you like best about Spotnana?

Seamless corporate trip planning, no need to bother around policy, coz that's covered in Spotnana.

Corporate ghost card option is great.

Major highlight- Great 24x7 support, Airline web check-in portal wasn't working but somehow folks at Spotnana got it covered and sent it to me over mail. Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

User experience on the website can be improved a bit. While planning a trip, i didn't get the ghost card option on first 2 try. Had to reach out to Customer Support for it. Review collected by and hosted on G2.com.

Response from Gus Torrey of Spotnana

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Thank you for the feedback, Ashish! We’re happy to hear that you’re taking advantage of four policy management features and ghost card options, and that you received the assistance you needed from our agents. We are making improvements to our user experience all the time, and have shared your ghost card experience with our Product Team.

AA

Arber A.

Mid-Market (51-1000 emp.)

9/29/2023

"Smooth booking and very helpful customer service"

5/5

What do you like best about Spotnana?

The booking is very smooth and helpful, making the experience very enjoyable. Also for any issue that is not solvable automaticall when you contact customer support, they are very effective Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

Sometimes the flights don't show and only happens as a glitch, so maybe less glitches Review collected by and hosted on G2.com.

Response from Gus Torrey of Spotnana

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Thank you for the feedback, Arber! I am glad to hear that you’re enjoying our Online Booking Tool and that our support team was able to help you. We’ve passed your feedback along to our Product team. Your feedback will help us as we continue to improve our user experience!

UF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

3/26/2024

"Spotnana review."

4.5/5

What do you like best about Spotnana?

The prompt response when using the chat feature. Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

The length of time to get an inaccurate travel credit removed from a profile. Review collected by and hosted on G2.com.

Response from Gus Torrey of Spotnana

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Thank you for the feedback! We’re glad to hear that you’re enjoying our booking experience and chat support. Your feedback will help us improve our product!

DG

dimitur g.

Senior Customer Success Manager

Mid-Market (51-1000 emp.)

9/29/2023

"The overall experience was good but there is room for improvement"

3.5/5

What do you like best about Spotnana?

It is easy to book tickets and the support i quite helpful. Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

It lacks some booking options like international trains. Review collected by and hosted on G2.com.

Response from Gus Torrey of Spotnana

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Thank you for your feedback, Dimitur! We’re happy to hear that you’re enjoying our booking experience and getting the assistance you need from our support team. Excited to share that we will be adding international rail content to our Online Booking Tool soon. Stay tuned!

EC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/13/2023

"Simple & User Friendly Travel Mgmt Platform"

5/5

What do you like best about Spotnana?

How easy it is to use and the user experience - it's so intuitive and overall a good user experience. I also love that the support team are available via live chat, email and phone - really helpful Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

The only thing that I can think of is that adding new employees isn't the most simple/straightforward process. I think the Account Admin should have the ability to do this without engaging spotnana support. Review collected by and hosted on G2.com.

Response from Gus Torrey of Spotnana

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Thank you for the feedback! We are glad to hear that you have enjoyed our user experience and your experience with our agents. We support the ability for an admin to add new employees in a few ways. If you haven’t already done so, please ask your Customer Service Manager about this.

UF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

6/30/2023

"Very good platform"

4.5/5

What do you like best about Spotnana?

Ease of booking a flight/hotel. Availability of customer service. Options to use credits Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

Wish I could use credits quicker, they take 2-4 days to populate. Review collected by and hosted on G2.com.

Response from Carolyn Chapin of Spotnana

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Thank you for the feedback! We are glad to hear that booking flights and hotels has been easy and that you are enjoying our user experience. Feedback from customers like you is what helps us continue to improve our product and services!

NC

Narayan C.

Partner

Small-Business (50 or fewer emp.)

6/8/2023

"Good value for services"

5/5

What do you like best about Spotnana?

Response times and resolutions were timely and accurate. The team's availability 24/7 was impressive and probably underutilized to date (thankfully). Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

At present they do not cover rail options in China, but it's hard to criticize Spotnana for this "hole". I am sure they are building out capabilities every quarter and I imagine regions and endpoints will only expand. Review collected by and hosted on G2.com.

Response from Gus Torrey of Spotnana

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Thank you for the feedback, Narayan! We are happy to hear that Spotnana has brought clarity and organization to your travel and that our agents have been able to quickly provide you the necessary support. It is our goal to provide the widest range of booking options to our travelers. We are continuing to expand our rail options and will be sure to keep you updated. Feel free to reach out if you have any questions in the meantime. Thanks!