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UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/2/2023

"Hassle free, pre-approved corporate travel"

4/5

What do you like best about Spotnana?

Booking corporate travel can be tricky. What am I allowed to book? Will I be reimbursed fully for this flight? The hotel my event is at is outside my pre-approved nightly budget? Spotnana makes it easy for employees to book within their corporate policy, and clearly request why something out of policy is necessary. Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

The biggest downside to using a tool like Spotnana is that the charges are typically made to company corporate credit cards, and I always prefer to book my travel for the travel rewards / points. Review collected by and hosted on G2.com.

Response from Gus Torrey of Spotnana

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Thank you for the feedback! We are glad to hear that Spotnana is helping your team facilitate in-policy bookings and get the travel support they need. Many companies prefer their travelers to use a company card instead of a personal card while traveling. Preferred payment methods can be easily configured by your company’s travel manager as part of your travel policy set up. Feel free to reach out if you have any other questions. Thanks!

SP

Shimali P.

Mid-Market (51-1000 emp.)

8/15/2023

"Great chat support, but not as efficient as I had hoped"

1.5/5

What do you like best about Spotnana?

The chat support is very helpful and I appreciate the kind service. Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

Besides, the chat feature, I am not sure how this is better than using another third party like Kayak. There are more clicks to toggle through in Spotnana , and the filters seem to reset on their own during a search. Review collected by and hosted on G2.com.

Response from Gus Torrey of Spotnana

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Thank you for your feedback, Shimali. We are happy to hear that you were happy with the customer service that you received from our agents! We’re sorry to hear that your search experience was less satisfactory. Good news, we’ve recently added new filter options, and more enhancements are on the way. We’ve passed your feedback on to our Product team to look into the issue you’ve experienced with filters. Thanks for reporting it.

UC

Verified User in Computer Software

Enterprise (> 1000 emp.)

11/8/2023

"Easy to use, better than concur"

4/5

What do you like best about Spotnana?

UX is really simple and well laid out. Support is also quick. Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

Sometimes loyalty points aren't available when booking hotels. Review collected by and hosted on G2.com.

Response from Gus Torrey of Spotnana

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Thank you for your feedback! We’re glad to hear that you’re enjoying our user experience and getting quick service from our support team. Unfortunately, loyalty points for hotel bookings are not available when bookings are made via Expedia and Booking.com on our Online Booking Tool. We’ve made recent changes to our user experience to make it clear when loyalty points are available and will continue to look for ways to provide further enhancements. We’ve shared your feedback with our Product team. Feedback from customers like you is what helps us continually improve our platform!

SR

Simon R.

SVP - Finance

Mid-Market (51-1000 emp.)

1/23/2023

"Excellent value online travel booking tool"

4.5/5

What do you like best about Spotnana?

Most suitable for SME businesses, straightforward & clear UI with good airline and hotel coverage

Easy booking for point to point, including profiles for all loyalty registrations, backed up by quick support from online team, especially helpful for more complex itineraries.

Smooth implementation process with dedicated success team Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

Spotnana continues to grow, but currently limited access to some local fares, particularly in Australia

charging in additional currencies beyond USD, GBO and EUR may be a limitation for some Review collected by and hosted on G2.com.

Response from Carolyn Chapin of Spotnana

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Thank you for your feedback, Simon! We are grateful for your partnership. We're happy to hear that your experience so far has been a good one and that you are receiving the support you need from the team. Feedback from customers like you is what helps us continue to improve our product and services!

OL

Olivia L.

Mid-Market (51-1000 emp.)

6/28/2023

"Intuitive platform"

3.5/5

What do you like best about Spotnana?

Representatives are helpful when you need assistance. Shows you flights and hotels for the best rates Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

If you need to make changes on your flight you have to go through Spotnana first Review collected by and hosted on G2.com.

Response from Carolyn Chapin of Spotnana

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Thank you for the feedback, Olivia! We’re glad to hear that you are finding the best rates and that our support team has provided you the necessary assistance. I’m happy to share that we recently expanded our ability for travelers to make self-service changes and cancellations, and more enhancements are in our roadmap.

EG

Erin G.

Mid-Market (51-1000 emp.)

6/15/2023

"Spotnana makes it simple!"

5/5

What do you like best about Spotnana?

Having all of my corporate travelers in one place has cut the time I spend on travel bookings in more than half! It is so simple and easy! Their customer service is top-notch and so responsive! Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

Nothing! I only wish I had found them sooner! Review collected by and hosted on G2.com.

Response from Carolyn Chapin of Spotnana

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Thank you for your feedback, Erin! We're happy to hear that the Spotnana platform, service, and user experience have made life easier for you!

RA

Rod A.

Mid-Market (51-1000 emp.)

8/14/2023

"The site was easy to use and directed you if additional information was need to proceed."

4.5/5

What do you like best about Spotnana?

Not only was the site easy to use the customer service was very helpful. Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

There was nothing I did not like. It helped me do what I needed. Review collected by and hosted on G2.com.

Response from Gus Torrey of Spotnana

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Thank you for the feedback, Rod! I am glad to hear that you are enjoying our user experience and the customer service you are receiving from our agents. Feedback from customers like you is what helps us continue to improve our product and services!

KM

Kim M.

Recruiter

Mid-Market (51-1000 emp.)

8/15/2023

"Easy, Fast, Accurate"

5/5

What do you like best about Spotnana?

Spontana made it easy for me to find a local hotel and book a room in just minutes. Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

No downside that I can see. Customer Service is excellent. Review collected by and hosted on G2.com.

Response from Gus Torrey of Spotnana

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Thank you for your feedback, Kim! I am happy to hear that you are finding it easy to book hotels and manage travel expenses. Feedback from customers like you is what helps us continue to improve our product and services!

SM

Scott M.

Founder

Small-Business (50 or fewer emp.)

6/8/2023

"Corporate Travel Made Easy"

4/5

What do you like best about Spotnana?

I love seeing flights based on ease of travel. When I'm traveling for business I want to make it work with my life and Spotnana makes that possible Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

Keeping track of trips makes booking confusing. I would like to have hotel options more easily integrated. Review collected by and hosted on G2.com.

Response from Gus Torrey of Spotnana

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Thank you for the feedback, Scott! We are happy to hear that Spotnana is helping you travel with ease and shop without your personal card. We have shared your feedback with our product team. Feedback from customers like you is what helps us continue to improve our product and services!

MK

Maya K.

Mid-Market (51-1000 emp.)

2/14/2023

"Great tool and great team!"

5/5

What do you like best about Spotnana?

I love the platform itself. It is easy for our employees to use, and the platform continues to develop with its features. The team is highly supportive and makes dealing with travel issues quite painless. Review collected by and hosted on G2.com.

What do you dislike about Spotnana?

Right now, the currency only shows in USD. We have employees in India and would love to see their currency displayed. I know this is in the works with the Spotnana product team! Review collected by and hosted on G2.com.

Response from Gus Torrey of Spotnana

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Thank you for the feedback, Maya! We are happy to hear that you and your employees are enjoying our Platform and that our team’s service has been on point! Our Product Team is always working to keep improving our Platform, and displaying prices in other currencies is on the roadmap. We’ll be sure to have your CSM keep you informed on developments.