--- title: Spotnana Reviews meta_title: 'Spotnana Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 112 reviews by the users' company size, role or industry to find out how Spotnana works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 112 scale: '5' date_modified: '2026-08-07' parent_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- # Spotnana Reviews **Vendor:** Spotnana **Category:** [Travel Management Software](https://www.g2.com/categories/travel-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 112 ## About Spotnana Spotnana is the travel platform that connects humanity. We are modernizing the infrastructure of the travel industry in order to bring freedom, simplicity, and trust to travelers everywhere. Our groundbreaking Travel-as-a-Service platform revolutionizes travel for corporations and consumers, modernizes how travel suppliers sell their inventory, and enables any company to provide the world’s best global travel experiences to their customers. To learn more, visit spotnana.com. ## Spotnana Pros & Cons **What users like:** - Users find Spotnana incredibly **easy to use** , making travel booking and modifications smooth and hassle-free. (18 reviews) - Users love the **convenience** of Spotnana, finding it simple and efficient for booking travel with ease. (14 reviews) - Users love the **easy booking** process with Spotnana, finding it smooth and efficient for work travel. (14 reviews) - Users praise the **responsive customer support** of Spotnana, offering assistance anytime and ensuring peace of mind while traveling. (11 reviews) - Users appreciate the **reliable 24/7 customer service** of Spotnana, feeling supported anytime, anywhere during travel. (9 reviews) - Booking Management (5 reviews) - Experience (4 reviews) - Quick Service (4 reviews) - Intuitive (3 reviews) - Mobile App (3 reviews) **What users dislike:** - Users feel the **high prices** for hotels and limited flight options hinder their travel planning with Spotnana. (3 reviews) - Users experience **poor customer support** , citing unhelpful representatives and long wait times for assistance. (2 reviews) - Users are frustrated by **high hotel prices** and the difficulty in comparing flight options due to website issues. (2 reviews) - Users express frustration with unexpected **booking fees** and challenges in obtaining refunds during their booking process. (2 reviews) - Users experience **app instability** with Spotnana, particularly when applying multiple filters or switching options frequently. (1 reviews) - Users face **booking issues** with Spotnana, including inaccuracies and unexpected fees when searching for airfare rates. (1 reviews) - Cancellation Policy (1 reviews) - Inadequate Categorization (1 reviews) - Inadequate Search Functionality (1 reviews) - Lack of Integration (1 reviews) ## Spotnana Reviews ### 1. Spotnana Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Spotnana?** So easy to use when booking travel, the experience was seamless. I had to change one leg of the flight and it was super easy and quick! **What do you dislike about Spotnana?** Really no downside! I found it easy to use and found the flights I wanted. **What problems is Spotnana solving and how is that benefiting you?** Made it very easy to use our corporate rewards and apply them to travel. **Official Response from Carolyn Chapin:** > Thank you for the feedback! We're glad to hear that you are easily using rewards and that the Spotnana platform has made life easier for you! ### 2. Arranging complicated trip to Jerusalem **Rating:** 5.0/5.0 stars **Reviewed by:** Andrei V. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Spotnana?** Customer service, very polite and helpful **What do you dislike about Spotnana?** No being able to select seats on the plane **What problems is Spotnana solving and how is that benefiting you?** Reservations and if needed change of reservation **Official Response from Gus Torrey:** > Thank you for the feedback, Andrei! We are glad to hear that you found it easy to change your reservation and that you found our agents to be polite and helpful. We support self-service seat selection where this is allowed by the airline. We’re sorry this wasn’t available for your booking. ### 3. Intuitive UI and support is one click away. **Rating:** 4.5/5.0 stars **Reviewed by:** Souradeep G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Spotnana?** The ease of customer success availability. **What do you dislike about Spotnana?** Haven't found anything as of now that makes me dislike the product **What problems is Spotnana solving and how is that benefiting you?** Flight booking, rescheduling/modifying, gaining airmiles/points via membership programs **Official Response from Gus Torrey:** > Thank you for your feedback, Souradeep! I am happy to hear that you are enjoying your experience with our Customer Success team and Online Booking Tool. Feedback from customers like you is what helps us continue to improve! ### 4. Spotnana Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Spotnana?** The booking process is very simple. It keeps track of all the detials and there is support avilable 24/7 in case you have issues. **What do you dislike about Spotnana?** You have to do things 7 days in advance, but sometimes things happen last minute and it can be a little difficult when you need to re-book things. **What problems is Spotnana solving and how is that benefiting you?** I can book everything from one screen, and it allows you to enter your loyalty numbers to ensure you get your travel points. **Official Response from Gus Torrey:** > Thank you for the feedback! We’re happy to hear that you are enjoying the booking process, receiving your loyalty benefits, and getting the support you need. While we support last minute bookings, some companies prefer to set policies that prevent this. Spotnana’s Travel-as-a-Service Platform can easily be configured to support every company’s policy needs. Let us know if you have any other questions. Thanks! ### 5. Has made booking travel for the team much easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Spotnana?** We book travel for the majority of the company. What has been the most valuable is having all the employee data available so that it pulls from their profile when booking their travel. **What do you dislike about Spotnana?** Their customer service team is fantastic, but I do wish there were some things that we could do ourselves, like change flights or apply the traveler's credit. Sometimes you can and sometimes you can't. **What problems is Spotnana solving and how is that benefiting you?** Spotnana continues to grow, adding new features and improving on existing features. **Official Response from Carolyn Chapin:** > Thank you for the feedback! I am happy to hear that you are enjoying our team’s service and Travel-as-a-Service platform features. We’re actively investing in these areas and released additional functionality this month for self-service flight changes and redemption of unused ticket credits. ### 6. The Spotnana app makes the reservation process simple and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Spotnana?** The selection process, whether for airlines, hotels, rental cars, is easy to access all in one place. Having records of all trips is very helpful. When needed, customer support has always been pleasant and helpful. **What do you dislike about Spotnana?** When I actually make the reservation, it takes longer than I'd like to process. I'd like to know if I am booked immediately. **What problems is Spotnana solving and how is that benefiting you?** Saving time on making travel arrangements. Records of all employee travel. **Official Response from Gus Torrey:** > Thank you for the feedback, Mike! We are glad to hear that you have received the necessary support, and we will pass the kudos along to our customer service team. Your feedback will help us improve how bookings and reservations are processed in the future. ### 7. Very easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Spotnana?** The different search options and the speed of data coming up **What do you dislike about Spotnana?** the number of emails of invoices I receive if; I have to book a flight, hotel and car I get separate for each booking **What problems is Spotnana solving and how is that benefiting you?** I do not know of any problems being solved at the moment **Official Response from Gus Torrey:** > Thank you for your feedback! I am happy to hear that you are enjoying our search experience. Email improvements are on our roadmap. Feedback from customers like you is what helps us continue to improve our product and services! ### 8. Spotnana - Quick & Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Spotnana?** The quickness of which they support me when I have issues. IE, live chat **What do you dislike about Spotnana?** Nothing. No issues at this point. I've booked travel 6 times and no issues. TYVM **What problems is Spotnana solving and how is that benefiting you?** N/A **Official Response from Carolyn Chapin:** > Thank you for the feedback! We are happy to hear that you’re receiving quick support and enjoying our booking experience! ### 9. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Spotnana?** Works great to organise business trips - makes the process a lot easier! **What do you dislike about Spotnana?** The only thing I miss is being able to book for various employees at the same time. **What problems is Spotnana solving and how is that benefiting you?** It streamlines the process of travel management. **Official Response from Gus Torrey:** > Thank you for the feedback! We are happy to hear that you’ve found organizing business trips and managing travel to be easier with Spotnana. Your enhancement request is on our roadmap. Feedback from customers like you is what helps us continue to improve our product and services! ### 10. Pretty easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Spotnana?** That it is super easy to navigate between hotels, and flights. I like that I am able to add my rewards numbers from different hotels to Spotnana. **What do you dislike about Spotnana?** It doesn't show every hotel around the area **What problems is Spotnana solving and how is that benefiting you?** Pricing and locations **Official Response from Gus Torrey:** > Thank you for the feedback! We’re glad to hear that navigating between hotels and flights and finding great prices has been easy. It’s our goal to provide the widest range of booking options to our travelers. If you haven’t already done so, please reach out to our service team, so we can understand where you’re experiencing this issue. ### 11. Fast and great customer support agents **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2023 **What do you like best about Spotnana?** Like most companies, customer service makes or breaks the company. I had great experiences with their support agents that always try to be helpful. **What do you dislike about Spotnana?** Some hotels can't be paid with points, which kinda defeats the point for me. **What problems is Spotnana solving and how is that benefiting you?** Using reward points to travel. **Official Response from Gus Torrey:** > Thank you for the feedback! We are happy to hear that you have enjoyed your experience with our agents. We have shared your enhancement request with our product team. ### 12. Love using Spotnana **Rating:** 5.0/5.0 stars **Reviewed by:** Maria N. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Spotnana?** Spotnana makes travel arrangements easy for me to handle my travels and I love their customer service; they are always available and help me with anything I need within a short time. **What do you dislike about Spotnana?** I do not dislike anything about Spotnana services; so far, everything works great. **What problems is Spotnana solving and how is that benefiting you?** Spotnana team has helped me with canceled flights and has rebooked my team member, saving me a lot of time! **Official Response from Carolyn Chapin:** > Thank you for the feedback, Maria! We're happy to hear that your experience has been a good one. We'll pass the kudos along to our customer service team! - [View Spotnana pricing details and edition comparison](https://www.g2.com/products/spotnana/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A55%3A42+-0500&secure%5Bsession_id%5D=924bfb06-4d17-483e-8950-3a7862236d74&secure%5Btoken%5D=22846b01a04176bc5035de77fc47929d79ef549485c3b1e9d9b3a5898c676b87&format=llm_user) ## Spotnana Features **Expense Reporting** - Accounting Integration - Third-Party Integrations **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Travel Management** - Ease of Booking - Itinerary Management - Trip Notifications - Advanced Integrations - Online Booking - Credit Card Management - Booking Management - User Management - Restriction Management - Reservations Management - Reimbursement Management - Vendor Management - Travel Management - Promotions Management - Workflow Management - Receipt Management - Supplier Management - Compliance Management - Policy Management - Invoice Management - Real-Time Notifications - Third-Party Integrations - Timesheet Management - Invoice Management - Reimbursement Management - Real-Time Notifications **Approval ** - Rules - Workflows - Submit **AI - Travel Management** - Personalization - Predictive Analytics - Cost Savings - Efficiency - Real-Time Assistance - Reporting/Analytics - Real-Time Analytics **Agentic AI - Travel Management** - Autonomous Task Execution - Proactive Assistance **Employee Risk Management** - Emergency Assistance Integration - Policy Enforcement & Compliance - Traveler Tracking - Risk Alerts & Safety Notifications - Expense Tracking - Real-time Alerts **Sustainability & Reporting** - Sustainability Reporting - Green Travel Recommendations - Carbon Emissions Tracking - Real-Time Reporting **Additional Functionality** - API - Dashboard - Approval Process Control - Financial Analysis - Dashboard Creation - Billing & Invoicing - Expense Claims - Budget Control - Generative AI - Reminders - Electronic Payments - Activity Dashboard - Multi-Currency - Real-Time Updates - Multi-Language - Customizable Reports - Spend Control - Reporting & Statistics - Mobile Access - Spend Analysis - Categorization/Grouping - Real-Time Data - Single Sign On - AI Copilot - Employee Self Service ## Top Spotnana Alternatives - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - 4.7/5.0 (9,141 reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - 4.0/5.0 (7,053 reviews) - [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) - 4.6/5.0 (2,029 reviews)