I love the ease of segmenting our contacts when we send out promotions using the Marketing Module. They have it all together with ease of importing data too! Their support is the best! I've always received red-carpet treatment when I've had a question. I've only just begun to see how powerful this system is, but it was name correctly - Really Simple! Review collected by and hosted on G2.com.

There's really nothing that I've discovered yet I've disliked. Review collected by and hosted on G2.com.

I like that you can use it for free for 2 users and get a chance to decide if you will like it before upgrading. Review collected by and hosted on G2.com.

After upgrading so we can add more accounts I like the mail sync option but would really like to see an option that would allow it to log your phone calls from a mobile device. The reporting dashboard is hard to navigate, it could be a little cleaner and more user friendly. It takes too much trial and error to get the reports you want. Review collected by and hosted on G2.com.

The ease of customization made it really easy to implement. I am a small business owner and was able to implement the system within one day. Review collected by and hosted on G2.com.

I dislike the fact that there is not a offline mobile app available for this. I run a lot of appointments in rural areas and a mobile version of RSS would be excellent. Review collected by and hosted on G2.com.

It's all "pay as you go", and you can bolt features on as needed. I wanted something that tells me what, when and how I did something, to whom and when, what the outcome was, and will then nag me to do the next thing.

And, for me, RSS does all that perfectly.

I went to their first user conference earlier in 2016, and what impressed me greatly was not only how good and enthusiastic the CEO and his staff were, but also the other customers.

I'd already experienced support via both phone and email (even though I was on the free plan at the time), and it was nice to actually meet the team for real, and know that they aren't outsourced from some sweatshop in a distant place. It's a UK company with a "proper" UK phone number, although there are support offices in other countries too, to account for the timezones which is good.

I was also very pleased to learn that a new quotation module and integration with more third-party vendors (via Zapier) is on the cards for 2017.

They also run free webinars which are also recorded in case you can't make it on the day. These are worth watching - I found I was missing several tricks and now get even more out of the system. I'm particularly impressed with the email integration which saves the whole endless copying and pasting debacle. It really is simple, but perfect at what it does.

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All of that said, yes, the interface does look a little tired as of early 2016. However, I've seen the new version which should be launched by late summer 2016 and it's really impressive.

They've rewritten it with a responsive interface which works much better than the current version on a mobile.

Because the underlying functionality won't be changing significantly, they're going to let users initially choose whether to be "early adopters" of the new interface, which is a nice touch as change sometimes scares people! Review collected by and hosted on G2.com.

Its free for small businesses like mine! Review collected by and hosted on G2.com.

Not too clear on how to use the pipeline filters, but will need to work on that at some point Review collected by and hosted on G2.com.

As the name implies, it is in fact, really simple, intuitive and a pleasure to work with., Review collected by and hosted on G2.com.

A few quirks in English to "American" I would like the zip code field to drop in the state and city, but these are minor Review collected by and hosted on G2.com.

Quick setup of a new account

Easy to update

Reasonably robust for a free product Review collected by and hosted on G2.com.

Can't change or add to an Activity after it's been saved

Reports are pretty limited Review collected by and hosted on G2.com.

The simplicity of the overall approach to CRM and ease at customization Review collected by and hosted on G2.com.

Still too many "corporate" things that make no sense like weighted value, but that's me Review collected by and hosted on G2.com.

It is easy to use and provides good source of info to be able to connect and keep contacting clients. Review collected by and hosted on G2.com.

importing data in the system seems difficult Review collected by and hosted on G2.com.

management of contacts, ability to add attachments to files Review collected by and hosted on G2.com.

don't like the update button for contact information. Its too easy to forget and then have to reenter it again or loose it if you haven't written it down Review collected by and hosted on G2.com.