Tripp R.
TR
Tripp R.
Manager
Small-Business (50 or fewer emp.)
"Wonderful experience!"
5/5
What do you like best about SpotHopper?

I like that it’s so user-friendly and compatible with multiple devices so I can use it on the!

go! Review collected by and hosted on G2.com.

What do you dislike about SpotHopper?

I sometimes get emails that are irrelevant to me and would rather have those multiple emails consolidated into one email. Review collected by and hosted on G2.com.

Ian 1.
I1
Ian 1.
Owner
Small-Business (50 or fewer emp.)
"Amazing experience so far especially our onboarding specialist Jordan! She made everything easier"
5/5
What do you like best about SpotHopper?

What I like the most about spothopper is that everything a restaurant needs to manage is all in one place. Reservations, Catering, hiring, rewards program, reviews, social media, etc.. It really makes running a restaurant simple and effective. Review collected by and hosted on G2.com.

What do you dislike about SpotHopper?

Maybe the way instagram is run at times its very obvious that AI is making the post but it also lets you review and modify it so its not too bad Review collected by and hosted on G2.com.

Verified User in Restaurants
UR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"Exceptional Customer Service and Fast Support"
5/5
What do you like best about SpotHopper?

The customer service team is very responsive and helpful. If we need something updated or changes made it happens almost immediately. We are able to change a lot of things ourselves (seasonal menu items for example) easily. The review section is super easy to use. Review collected by and hosted on G2.com.

What do you dislike about SpotHopper?

The ai marketing options are a little generic. We decided not to pay for those because they didn't always fit our brand. Review collected by and hosted on G2.com.

Verified User
G
Verified User
"Reliable Service with Exceptional Support"
5/5
What do you like best about SpotHopper?

I use SpotHopper to manage our website saburgers.com and have been relying on them for almost two years. Their support team's reliability really stands out to me. Specifically, Aleksandra Milunov is extremely courteous, helpful, and responsive. Every time I reach out to her, she responds quickly and gets the job done to my satisfaction. All of the services available within SpotHopper are amazing. They help us stay connected with our customers with everyday Facebook updates, the display of 5-star reviews on the website, notifications, and allowing customers to place catering orders or reservation inquiries directly. Additionally, the jobs section where people can apply directly has been really useful. The web development and maintenance provided by SpotHopper are impressive, and maintaining it while providing solutions is just amazing. Overall, everything is great, and I am extremely likely to recommend SpotHopper, primarily because of their support. Review collected by and hosted on G2.com.

What do you dislike about SpotHopper?

Nothing Yet. Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"Why SpotHopper Works for Small Businesses"
5/5
What do you like best about SpotHopper?

I love how much time SpotHopper saves me when it comes to creating social media content. Mary and her team are so easy to work with and always go the extra mile, whether it’s building new website pages or creating content for Facebook and Instagram. Review collected by and hosted on G2.com.

What do you dislike about SpotHopper?

The only downside I’ve noticed is with the AI software. For example, when our daily soup is Texas Taco Soup, the caption suggestions often focus on tacos rather than the soup itself. Additionally, while the images are “post-worthy,” they don’t always match the items we’re selling at the time, which means I have to spend extra time swapping images and adjusting captions. Review collected by and hosted on G2.com.

Ron S.
RS
Ron S.
Owner
Small-Business (50 or fewer emp.)
"Spothopper to the Rescue"
5/5
What do you like best about SpotHopper?

Spothopper is streamlining my business. The ability to book caterings, post on social media, have my events and sell tickets for the events, and have all the marketing tools available to me in one spot just makes my life easier. Review collected by and hosted on G2.com.

What do you dislike about SpotHopper?

I haven’t found anything that I dislike about SpotHopper. Review collected by and hosted on G2.com.

Jesus O.
JO
Jesus O.
President
Mid-Market (51-1000 emp.)
"Love it!"
5/5
What do you like best about SpotHopper?

I like just about everything from Spothopper, but what I particularly applaud them for is their customer service.

winning my account was one thing; keeping it is another and they’ve got a fantastic staff that does just that.

In particular fellow named Ian Nicolic who is absolutely, relentlessly and enthusiastically in my corner making sure that I get the service I need.

I would recommend Spothopper to anybody who would ask Review collected by and hosted on G2.com.

What do you dislike about SpotHopper?

One thing I don’t like about the marketing aspect is that as the owner of two locations, I have to do two separate emails whenever I’m promoting one event. for example, taco Tuesday or national margarita day something that one email would suffice to go to all of my customers. instead, because of my dual account, I have to create an email blast, try to remember exactly what I did and then re-create it for the next email blast for the other location. I would much much rather that everything be done once for all of my email customers Review collected by and hosted on G2.com.

Vittoria R.
VR
Vittoria R.
Owner
Mid-Market (51-1000 emp.)
"Outstanding Support and Seamless Promotion Management"
5/5
What do you like best about SpotHopper?

My account manager, Senka, and her team are fantastic. They always respond quickly and help ensure that all my promotions are distributed across all our outlets, including Facebook and email. Review collected by and hosted on G2.com.

What do you dislike about SpotHopper?

Overall, they do an amazing job. However, there was one thing that disappointed me: I recommended UA Pub in Columbus, but I didn't even receive a thank you from anyone. That was a bit disheartening. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Great Customer Success, but Limited Integrations and Self-Serve Page Editing"
3.5/5
What do you like best about SpotHopper?

I genuinely appreciate working with our customer success manager, Senka. We've had lots of turnover since starting with Spothopper, but she's continued to go above and beyond to make us feel like a priority. Review collected by and hosted on G2.com.

What do you dislike about SpotHopper?

The integrations feel limited, and there aren’t many options to edit pages on our own. I understand it’s built more for business owners, but I still wish I could do things like quickly create a page when needed. Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"Spot Hopper: Responsive Team and Great Pricing"
5/5
What do you like best about SpotHopper?

Very responsive, great pricing for the work they do, everyone I have worked with at Spot Hopper has been amazing Review collected by and hosted on G2.com.

What do you dislike about SpotHopper?

Can't say I dislike anything at Spot Hopper Review collected by and hosted on G2.com.