We’ve had a great experience working with SpotHopper to manage our restaurant’s website. Their team is responsive, knowledgeable, and truly understands the restaurant industry.

A special shoutout to Kris, who has been absolutely awesome to work with. Kris is attentive, proactive, and always quick to help with updates, questions/. It’s clear they genuinely care about our success and keeping our online presence looking sharp and up to date.

If you’re a restaurant looking for a reliable website and marketing partner, I highly recommend SpotHopper! Review collected by and hosted on G2.com.

Honestly, we haven’t experienced any major issues so far.

Nothing significant to dislike — the team has been very responsive Review collected by and hosted on G2.com.

I really appreciate SpotHopper for creating a user-friendly online ordering platform and an amazing looking website that people often comment on. It's beautiful and eye-catching. They have significantly enhanced our social media presence, handling it entirely for us with content that includes stories, reels, and posts, as well as generating content from our five-star Google reviews. This makes us look like a high-end bakery even though we're operating out of a ghost kitchen. I love how updating one thing in the platform automatically reflects on Google, our website, and social media, without any redundancies. Their analytics reporting on website visits and clicks also helps us see how well SpotHopper is working. The integration with Stripe for fast payment processing is great, and the automatic birthday and loyalty emails are super helpful. I absolutely love having a face-to-face rep like Kat; being able to talk or text her directly and get help with anything is amazing. She's helped us connect with events and grow our business, taught us how to market ourselves with flyers and QR codes, and has gone above and beyond just implementing the platform. Review collected by and hosted on G2.com.

I think the only change would be that maybe we could have more videos, I guess, available. I know they do photos, and they're beautiful, and we can access those. But a lot of the snippets of videos, I think, changing the content feel and view a little bit and maybe just having a little bit more access to a wider range of the videos that they take. Review collected by and hosted on G2.com.

SpotHopper really helps me streamline our catering requests and quotes, which has been a big advantage for our kitchen operations. I find value in SpotHopper's catering request and reservation features, along with the ability for customers to order directly from the website, which I love. I was very pleased with their website creation. The social media scheduling is also beneficial, as well as the Google review responses and notifications. I appreciate the marketing that is available. Review collected by and hosted on G2.com.

I'm not pleased with the AI intelligence in the social media and that we can't build our brand voice. The created posts aren't really true to our brand voice and we rarely utilize them. I just wish the marketing was more brand-specific and not so general. Review collected by and hosted on G2.com.

I think SpotHopper is the best company I've ever used, especially for someone managing six restaurants. Their customer support is amazing, as I love how easy it is to get questions answered and get help. SpotHopper makes everything simple, even for someone not great with computers, by walking me through it every time. I appreciate having direct access to my rep who always picks up her cell phone and helps me out. Their video shoots are professional and top class, and they even use drones for amazing shots. When it comes to their advertisements, they look so good and professional that I initially thought I couldn't afford them. I was pleasantly surprised to find that their services are competitively priced. I am also impressed by their automation in posting to social media and responding to reviews, allowing me to review responses before they're sent. SpotHopper excels in the restaurant and food industry with great support, marketing, and scheduling, checking all the boxes for me. They handle my social media advertising across platforms like Facebook and Instagram and have helped increase employment applications significantly. I love that I can schedule posts a month out with minimal effort and that they assist with reservations and catering via text notifications. In terms of value for money, SpotHopper delivers unbelievable service for the monthly price. Out of three companies I've used, SpotHopper stands out and blows everybody away. I highly recommend SpotHopper, giving them a definite 10 out of 10. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Very easy to use especially for someone like me who is not the best with computers. The support Team led by Bobby are fantastic! I get super fast responses and the work is done how I want it every time. The process of switching over was seamless and the website was much better! Review collected by and hosted on G2.com.

I underutilize all the services for the website and I should do more with it. I need to take the time to learn more . My only negative on the website is where the gift card sales are. People have a hard time finding it and I walk people through the steps over the phone a lot. I wish there was a more clear way to see that feature. Review collected by and hosted on G2.com.

What I appreciate most about SpotHopper is the level of support. My customer success manager, Natalie Popovic, and the entire support team are always incredibly responsive, kind, and on top of every request and update. It truly feels like a partnership rather than just a platform we use. Review collected by and hosted on G2.com.

The only downside for us was the initial onboarding experience. Our first onboarding specialist wasn’t a great fit, and the process was frustrating from a customer standpoint. Onboarding is where I feel a company should really go above and beyond, and we ran into several issues early on. That said, Kura Orange stepped in and made things right. We were reassigned to a new onboarding specialist, Maggie Broussard, who was a pleasure to work with and quickly helped get everything back on track and make up for the lost time. Review collected by and hosted on G2.com.

The customer service is both friendly and helpful, and support tickets are resolved quite quickly. I think this program is especially useful for restaurants with small marketing teams. After getting accustomed to it, I found the software easy to navigate. I have enjoyed working with the customer support representative, Ana Sterjoska, who has provided excellent assistance throughout my experience. Review collected by and hosted on G2.com.

I’ve noticed a few limitations within the program that make certain tasks a bit challenging. For example, I’m unable to edit our website directly and need to contact support for any updates. In email marketing, I’m also not able to create my own audience segments. Additionally, when requesting website changes, I’ve found it’s important to provide very detailed instructions, as requests can be interpreted differently as they move through various team members. I hope this feedback is useful and that they’re able to incorporate these changes in the future. Review collected by and hosted on G2.com.

I like working with Ivy. She understands the different needs for my business and works hard to find me solutions. I like the automation of the social media posts. Spothopper becomes pretty intuitive to use. It was very easy to integrate Spothopper into my original website. I use Spothopper every day. Review collected by and hosted on G2.com.

My tearoom is a niche business...probably not in the best town for English Tea service. There is a lot of prep work, so I can only have certain seating hours. Spothopper has a lot of functionality for a full service restaurant. I can't take advantage of some of the functionality because of my staff limitations and type of customers available. Review collected by and hosted on G2.com.

I find SpotHopper to be an excellent company to deal with right from the start, as the process with Mike was simple and easy, and he was more than helpful. I love the clean and professional look of our website with awesome videos and great pictures that make our restaurant bar look amazing and really lets our restaurant shine. The service has been excellent, and I appreciate being able to connect our social media, like Facebook and Instagram, with our website. The service and quality of the website are impressive, and I really like the amazing response we get whenever we have a question. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

SpotHopper is honestly the real deal. Before using it, we were kind of piecing things together and doing what we could, but once we got on SpotHopper, it really elevated Crimson Melt as a brand. It wasn’t just about having a better website or nicer visuals — it completely changed how we looked at our menu, our online presence, and the overall customer experience. The platform made us step back and be more intentional with everything, which ultimately led us to doing a full menu rebrand. That alone says a lot about the impact it had on our business.

What I like most is that SpotHopper isn’t just a “set it and forget it” tool. It actually feels like something that grows with you. The tools are easy to use, but they’re powerful, and you can tell they’re built specifically for restaurants, not generic marketing platforms. Everything feels clean, organized, and professional, which helped us present Crimson Melt in a way that truly matches the quality of our food.

The onboarding process made a huge difference as well. Kaitlyn Harris did our onboarding and was amazing at walking us through the system and showing us how to actually use everything effectively. She made what could have been overwhelming feel simple and approachable, and she took the time to answer questions and make sure we felt confident using the platform on our own.

On top of that, Tony did our photoshoot, and that honestly set everything over the top. The photos elevated our brand instantly and tied everything together — from the website to the menu to our marketing. Having high-quality, professional photos made a massive difference in how Crimson Melt is perceived online.

On top of the platform itself, the support is what really separates SpotHopper from anything else we’ve used. Working with Casey Moore was a huge part of why this experience has been so positive. She was phenomenal from day one — always responsive, incredibly knowledgeable, and genuinely invested in our success. She took the time to understand our brand, our goals, and our vision, and made sure everything reflected that. Nothing ever felt rushed or cookie-cutter, and she was always willing to walk us through things or make adjustments until it felt right. Review collected by and hosted on G2.com.

I do wish that spothopper gave you the option to have more creative control over the different sections of the website and the ability to create tabs at the top. I also wish the add on services weren't so expensive. Review collected by and hosted on G2.com.