--- title: SpotHopper Reviews meta\_title: 'SpotHopper Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 103 reviews by the users' company size, role or industry to find out how SpotHopper works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 103 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- ### SpotHopper Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **dedicated support** from SpotHopper, praising the responsive and helpful representatives enhancing their experience. [(33 mentions)](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2380564&qs=pros-and-cons#reviews) Users value the **ease of use** of SpotHopper, enjoying its convenience and efficient management of online presence. [(30 mentions)](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2380572&qs=pros-and-cons#reviews) Users are thrilled with how SpotHopper's **website creation service** saves time and offers exceptional customization options. [(13 mentions)](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2380543&qs=pros-and-cons#reviews) Users value SpotHopper's **fantastic customer support** , highlighting responsiveness and seamless service throughout their experience. [(10 mentions)](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2421756&qs=pros-and-cons#reviews) Users value the **time efficiency** of SpotHopper, enabling quick responses and streamlined marketing planning. [(10 mentions)](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2380553&qs=pros-and-cons#reviews) Users desire more **customization options** in SpotHopper, particularly for direct website edits and email marketing. [(9 mentions)](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2421865&qs=pros-and-cons#reviews) Users find SpotHopper **lacking in features** , noting issues with AI content relevance and limited customization options. [(6 mentions)](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2421968&qs=pros-and-cons#reviews) Users find the **limited functionality** of SpotHopper restrictive, facing challenges with programming and personalization in tasks. [(5 mentions)](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2421882&qs=pros-and-cons#reviews) Users find the service **expensive** , but acknowledge the quality and customer support justify the price. [(4 mentions)](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2421962&qs=pros-and-cons#reviews) Users find the **interface not user-friendly** , needing more intuitive controls and easier navigation for posts. [(3 mentions)](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2421823&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SpotHopper ##### 1. Helpful Users value the **dedicated support** from SpotHopper, praising the responsive and helpful representatives enhancing their experience. [ See 33 mentions ](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2380564&qs=pros-and-cons#reviews) See Related User Reviews ![Kate C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate C.") KC Kate C. Small-Business (50 or fewer emp.) 5.0/5 "SpotHopper’s Excellent Support Team" What do you like about SpotHopper? The support team is excellent at SpotHopper! Our Customer Success Agent, Jim Sredojevic, does a wonderful job. Jim and the rest of the support team ar ![Troy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Troy K.") TK Troy K. Small-Business (50 or fewer emp.) 5.0/5 "SpotHopper’s Support Team Goes Above and Beyond" What do you like about SpotHopper? SpotHopper’s customer service team is very active and supportive. I usually don’t have to wait long to hear back from our representative, and they’re ##### 2. Ease of Use Users value the **ease of use** of SpotHopper, enjoying its convenience and efficient management of online presence. [ See 30 mentions ](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2380572&qs=pros-and-cons#reviews) See Related User Reviews ![Troy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Troy K.") TK Troy K. Small-Business (50 or fewer emp.) 5.0/5 "SpotHopper’s Support Team Goes Above and Beyond" What do you like about SpotHopper? SpotHopper’s customer service team is very active and supportive. I usually don’t have to wait long to hear back from our representative, and they’re MO Mike O. Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Service with Stunning Visuals" What do you like about SpotHopper? I find SpotHopper to be an excellent company to deal with right from the start, as the process with Mike was simple and easy, and he was more than hel ##### 3. Website Creation Users are thrilled with how SpotHopper's **website creation service** saves time and offers exceptional customization options. [ See 13 mentions ](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2380543&qs=pros-and-cons#reviews) See Related User Reviews MO Mike O. Small-Business (50 or fewer emp.) 5.0/5 "Exceptional Service with Stunning Visuals" What do you like about SpotHopper? I find SpotHopper to be an excellent company to deal with right from the start, as the process with Mike was simple and easy, and he was more than hel RV Regina V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Website Creation and Outstanding Support" What do you like about SpotHopper? SPOTHOPPER is an answer to many of my prayers..it creates a beautiful website with automatic updates and I have been working with Luke since the begin ##### 4. Customer Support Users value SpotHopper's **fantastic customer support** , highlighting responsiveness and seamless service throughout their experience. [ See 10 mentions ](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2421756&qs=pros-and-cons#reviews) See Related User Reviews ![Troy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Troy K.") TK Troy K. Small-Business (50 or fewer emp.) 5.0/5 "SpotHopper’s Support Team Goes Above and Beyond" What do you like about SpotHopper? SpotHopper’s customer service team is very active and supportive. I usually don’t have to wait long to hear back from our representative, and they’re ![Angie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie W.") AW Angie W. Mid-Market (51-1000 emp.) 5.0/5 "Luke in support is A+" What do you like about SpotHopper? The platform is quite easy to navigate. Whenever I am unsure about how to do something, getting support is straightforward and helpful. Luke has been ##### 5. Time Efficiency Users value the **time efficiency** of SpotHopper, enabling quick responses and streamlined marketing planning. [ See 10 mentions ](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2380553&qs=pros-and-cons#reviews) See Related User Reviews ![Kate C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate C.") KC Kate C. Small-Business (50 or fewer emp.) 5.0/5 "SpotHopper’s Excellent Support Team" What do you like about SpotHopper? The support team is excellent at SpotHopper! Our Customer Success Agent, Jim Sredojevic, does a wonderful job. Jim and the rest of the support team ar AB Alfonso B. Mid-Market (51-1000 emp.) 5.0/5 "Monarca and Santo Taco" What do you like about SpotHopper? Simple, convinience and professional. I have Maggie, my Spothopper specialist she always had help me promptly and resolve all my issues. ### 5 Cons or Disadvantages of SpotHopper ##### 1. Limited Customization Users desire more **customization options** in SpotHopper, particularly for direct website edits and email marketing. [ See 9 mentions ](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2421865&qs=pros-and-cons#reviews) See Related User Reviews ![Kate C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate C.") KC Kate C. Small-Business (50 or fewer emp.) 5.0/5 "SpotHopper’s Excellent Support Team" What do you dislike about SpotHopper? There's not much to dislike about SpotHopper. I only wish I had a little more control to edit the websites quickly myself. There are certain features ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Unmatched Customer Service and Attention to Detail from Our Spothopper Rep" What do you dislike about SpotHopper? One of the only things I dislike about the website we had Spothopper built is that on our catering form there isn't an option for customers to select ##### 2. Lacking Features Users find SpotHopper **lacking in features** , noting issues with AI content relevance and limited customization options. [ See 6 mentions ](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2421968&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Overall it has been good. Again best part has been support of rep above." What do you dislike about SpotHopper? . The ai creation of social media text is not however creative, at times. It seems repetitive. You can create your own though and learn to avoid certa ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Simple Review Responses and Social Media Posting" What do you dislike about SpotHopper? Sometimes the AI-generated content doesn't even make sense. ##### 3. Limited Functionality Users find the **limited functionality** of SpotHopper restrictive, facing challenges with programming and personalization in tasks. [ See 5 mentions ](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2421882&qs=pros-and-cons#reviews) See Related User Reviews ![Troy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Troy K.") TK Troy K. Small-Business (50 or fewer emp.) 5.0/5 "SpotHopper’s Support Team Goes Above and Beyond" What do you dislike about SpotHopper? There are some minor programming challenges that we wish we could overcome. SpotHopper can do a lot of things, but they can't do everything. Also, the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Unmatched Customer Service and Attention to Detail from Our Spothopper Rep" What do you dislike about SpotHopper? One of the only things I dislike about the website we had Spothopper built is that on our catering form there isn't an option for customers to select ##### 4. Expensive Users find the service **expensive** , but acknowledge the quality and customer support justify the price. [ See 4 mentions ](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2421962&qs=pros-and-cons#reviews) See Related User Reviews JD Jerry D. Small-Business (50 or fewer emp.) 4.5/5 "All-in-One Platform with Outstanding Support" What do you dislike about SpotHopper? It's not cheap, but you are getting a good service. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Great Online Ordering and Support, But Social Media Features Add Extra Cost" What do you dislike about SpotHopper? The initial sell of the site without mention of the social media stuff… meaning if you don’t know how to do social media it’s worth it for you. If you ##### 5. Not User-Friendly Users find the **interface not user-friendly** , needing more intuitive controls and easier navigation for posts. [ See 3 mentions ](https://www.g2.com/products/spothopper/reviews?filters%5Bsentiment_snippet%5D=2421823&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Why SpotHopper Works for Small Businesses" What do you dislike about SpotHopper? The only downside I’ve noticed is with the AI software. For example, when our daily soup is Texas Taco Soup, the caption suggestions often focus on ta ![Shawn C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn C.") SC Shawn C. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Content Planning and Major Time Savings" What do you dislike about SpotHopper? It's not always intuitive. I wish I had a bit more control about the social posting re: can this be a post, or a story. ## Top-Rated Alternatives [ ![Owner.com](https://images.g2crowd.com/uploads/product/hd_favicon/9a43d79578d948ee48849114b86b2603/owner-com%282%29.svg "Owner.com") Owner.com 4.8/5(415) ](https://www.g2.com/products/owner-com/reviews) [ ![Toast](https://images.g2crowd.com/uploads/product/hd_favicon/d30e14b19155fd76ac383dcfab4c11f3/toast.svg "Toast") Toast 4.2/5(371) ](https://www.g2.com/products/toast/reviews) [ ![SevenRooms](https://images.g2crowd.com/uploads/product/hd_favicon/2e3e5ebced4591f2581ce490bffd36ca/sevenrooms.svg "SevenRooms") SevenRooms 4.7/5(76) ](https://www.g2.com/products/sevenrooms/reviews) [ View All Alternatives ](https://www.g2.com/products/spothopper/competitors/alternatives) BL Brian L. Owner-Operator Small-Business (50 or fewer emp.) 12/4/2025 "Outstanding ServicePaige is amazing and Integration for Customer Experience" 4/5 What do you like best about SpotHopper? I appreciate the customer service, the integration features, and the way the platform compartmentalizes so many aspects of the customer experience. Review collected by and hosted on G2.com. What do you dislike about SpotHopper? There are notable limitations when it comes to editing, particularly with adding effects and music to posts on social media platforms. These restrictions can make it challenging to fully customize or enhance your content the way you might want. Review collected by and hosted on G2.com. What problems is SpotHopper solving and how is that benefiting you? This tool is helping me become more well-rounded in handling daily tasks related to guests, as well as increasing the business's exposure to new clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Monthiya P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Monthiya P.") MP Monthiya P. Manager Small-Business (50 or fewer emp.) 2/23/2026 "Attentive, friendly and helpful." 5/5 What do you like best about SpotHopper? Helpful staffs guiding us through process for Google map, connecting business to social medias. Easy to use app to help manage business in one. Review collected by and hosted on G2.com. What do you dislike about SpotHopper? Not that I can see think of this moment. Review collected by and hosted on G2.com. What problems is SpotHopper solving and how is that benefiting you? Spothopper helps us get to the process of claiming our business back in Google map after many attempts we have tried on our own. Spothopper staff set up online meeting and guide us step by step in the process with friendly follow ups. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") AR Verified User in Restaurants Small-Business (50 or fewer emp.) 5/1/2026 "Seamless Multi-Platform Social Media Posting" 4.5/5 What do you like best about SpotHopper? Seamless social media posting across multiple platforms. Review collected by and hosted on G2.com. What do you dislike about SpotHopper? Missing some key functions that we'd have thought to be included in our midlevel account. Review collected by and hosted on G2.com. What problems is SpotHopper solving and how is that benefiting you? Saving lots of time! Also really appreciate the single source for job applications, catering requests, and event space rentals. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JB Josh B. Owner Small-Business (50 or fewer emp.) 11/18/2025 "Great experience!" 5/5 What do you like best about SpotHopper? It’s user friendly, the done for you social media, is easy to manage even though I’m not social media savvy. The website looks great, intuitive and meets our companies needs exactly. The support staff are excellent when I need help! Review collected by and hosted on G2.com. What do you dislike about SpotHopper? I’ve liked everything so far. No complaints. Review collected by and hosted on G2.com. What problems is SpotHopper solving and how is that benefiting you? Provides a website where our customers can order online. Helps manage social media, email marketing. It’s provides a central place where we can manage everything and a great support staff that is responsive when we need help. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") UR Verified User in Restaurants Small-Business (50 or fewer emp.) 5/1/2026 "Super-Responsive Support team Sasha P. Makes Everything Easy" 5/5 What do you like best about SpotHopper? The support we receive from our representative Sasha P. She’s super quick and makes everything easy. Review collected by and hosted on G2.com. What do you dislike about SpotHopper? When creating an event you can’t date too far out in advance Review collected by and hosted on G2.com. What problems is SpotHopper solving and how is that benefiting you? Driving traffic to our special events. The pop up feature is amazing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Olga E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olga E.") OE Olga E. Owner Mid-Market (51-1000 emp.) 5/13/2026 "Great Customer Service—Emily Always Delivers Solutions" 5/5 What do you like best about SpotHopper? Great customer service! Emily is awesome. Review collected by and hosted on G2.com. What do you dislike about SpotHopper? Everything is great if there is ever an issue we will bring it up to Emily and she always come through with a solution Review collected by and hosted on G2.com. What problems is SpotHopper solving and how is that benefiting you? Website and marketing manager Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Nick K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick K.") NK Nick K. Owner/operator Small-Business (50 or fewer emp.) 12/5/2025 "Took my website to the next level." 5/5 What do you like best about SpotHopper? The job they did with my website is phenomenal. I couldn’t be happier with the way it turned out. Review collected by and hosted on G2.com. What do you dislike about SpotHopper? There’s not much to dislike. Paying for the service is the worst part, but they’re not working for free. The value is definitely there for the services they provide though. Review collected by and hosted on G2.com. What problems is SpotHopper solving and how is that benefiting you? I really like using the app on my phone for answering emails about catering or booking parties. It keeps everything nicely organized. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 12/8/2025 "Centralized Management That Saves Time" 4/5 What do you like best about SpotHopper? It saves me time having a lot of my web presence managed through one interface. Review collected by and hosted on G2.com. What do you dislike about SpotHopper? It is designed primarily for restaurants, so having a specialized business, we don't fit in the confines, so having it more customizable would be helpful for one off businesses. Review collected by and hosted on G2.com. What problems is SpotHopper solving and how is that benefiting you? It helps me manage my catering side of the business. I will be starting to utilize more of the Ai social media posts. It saves me time with the online ordering, so my staff isn't always tied up with taking orders over the phone. It also makes it easy to manage my daily specials. Just having everything in one place is very helpful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic GL Gwynne L. Restaurant owmer Small-Business (50 or fewer emp.) 4/30/2026 "Wonderful, Always-Ready Support from Sasha and Sam" 5/5 What do you like best about SpotHopper? Sasha from support is wonderful, always ready to help. Sam is great too! Review collected by and hosted on G2.com. What do you dislike about SpotHopper? Setting up was a nightmare. Sasha makes up for it as superb support once set up Review collected by and hosted on G2.com. What problems is SpotHopper solving and how is that benefiting you? Website, applications, catering, online ordering, menu Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 4/18/2026 "Always Helpful, Responsive Support That Promotes Our Business" 5/5 What do you like best about SpotHopper? They’ve been very helpful in promoting my business more. Whenever my sister or I have questions, they always respond and genuinely want to help. They stay on top of everything, and it really shows. Review collected by and hosted on G2.com. What do you dislike about SpotHopper? I wish SpotHopper allowed us to upload our own videos. Review collected by and hosted on G2.com. What problems is SpotHopper solving and how is that benefiting you? Customers have been able to find us online, and we’ve gotten more catering opportunities as a result. They’ve helped us being able to post online more & it’s been really convenient with there help Review collected by and hosted on G2.com. 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