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 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_84954b9b799cf6d7dc3c97b0814c1d6d/spokk-spokk.png "Product Avatar Image")
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Spokk

](/products/spokk-spokk/reviews)

(2)4.8/5

Spokk is customer feedback and Google review software for businesses that see customers in person. After every visit, it asks each customer how it went, turns their answer into a ready-to-post AI review draft, and brings them back with loyalty rewards, referrals and memberships. Feedback from every customer Spokk sends a short feedback request by text or email after each visit, or customers scan a QR code at the counter. Forms come in a classic or chat style and in five languages (English, Spanish, French, German and Japanese). Every response reaches owners and managers straight away, and they can reply to the customer from Spokk. Customers can also rate the team member who served them. Google reviews, asked the right way Every customer who leaves feedback gets the same Google review invitation, whatever their rating. Spokk's AI writes a review draft from the customer's own ratings and words, follows the rating they chose and never invents details. The customer edits it and posts it from their own Google account in one tap. Spokk also imports your Google reviews, suggests AI replies, and matches reviews back to the feedback they came from. Automation that runs itself One sequence by text and email after each visit: a feedback request, one reminder, a Google review invitation and, later on, a referral code. Every step is editable, messages go out only during daytime hours, and anyone who has already done what the next step asks is skipped. Bring customers back Visit-based loyalty rewards with tablet check-in, personal referral codes that reward both the customer and their friend, paid monthly or annual memberships billed through Stripe, and video and written testimonials for a Wall of Love on your website. Customers use a browser portal, with no app to download. Fits how you already work Connect HubSpot, GoHighLevel, Zoho CRM and Bigin, Google Business Profile or the REST API, or add visits by tablet check-in, the staff portal or a spreadsheet upload. Spokk supports unlimited locations and team members. If you need a feature or integration Spokk does not have yet, we build it for you at no extra cost where it is within our ability. Pricing starts at $149 per month, with a 14-day free trial (no credit card required) and a 60-day money-back guarantee. Practices covered by HIPAA can use the Healthcare plan, which comes with a signed Business Associate Agreement.

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When users leave Spokk reviews, G2 also collects common questions about the day-to-day use of Spokk. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

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