--- title: Spoke Phone Reviews meta_title: 'Spoke Phone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Spoke Phone works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 4 scale: '5' date_modified: '2026-06-22' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Spoke Phone Reviews **Vendor:** Spoke Network **Category:** [Other Office Software](https://www.g2.com/categories/other-office) **Average Rating:** 3.8/5.0 **Total Reviews:** 4 ## About Spoke Phone Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke Phone guides employees to say the right things and collect the right information from customers, so every employee now has the skills to drive better conversations. The result is that customers get better experiences and the business gets better outcomes. To achieve this unique outcome, Spoke Phone combines traditional business phone systems, high--cost contact centers, and business process automation, and made it all easy to use on a mobile phone or desktop. ## Spoke Phone Reviews ### 1. Using spoke to call internally and externally **Rating:** 2.5/5.0 stars **Reviewed by:** Rob H. | T, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Spoke Phone?** The app and ease of use with HubSpot contacts all in one place **What do you dislike about Spoke Phone?** Not much to dislike from a user perspective **What problems is Spoke Phone solving and how is that benefiting you?** Quick dialling to customers from the global customer list ### 2. Nice SoftPhone with Integrated Forms/Fields for TOO MUCH Money! **Rating:** 2.5/5.0 stars **Reviewed by:** Ryan M. | Founder/CTO **Reviewed Date:** October 25, 2021 **What do you like best about Spoke Phone?** Very powerful soft phone capable of recording data, forms and information to be powered the external systems, on behalf of transmissions from Twilio. **What do you dislike about Spoke Phone?** Unrealistic price point per user of minimum $15 upwards to $35 per month, not including SIP trunking connected minutes, limited reach for small businesses (under 30 users). Prices just increased from $10 min to $15 min, during the time I scheduled a demo. **What problems is Spoke Phone solving and how is that benefiting you?** Not even able to put into play with under 30 users in our organization. Craig on the demo explained it's "hard to realize return on investment and value when you have under 30 users" ## Spoke Phone Discussions - [Does Spoke have an app?](https://www.g2.com/discussions/does-spoke-have-an-app) - 1 comment - [View Spoke Phone pricing details and edition comparison](https://www.g2.com/products/spoke-phone/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+03%3A53%3A07+-0500&secure%5Bsession_id%5D=4611a729-ea4d-4f7b-bee6-8fd7a8d92936&secure%5Btoken%5D=4f67e401602adecaa593245ea6946d4e3afaea87da683878ccbfafbcbdce6116&format=llm_user) ## Spoke Phone Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Specialized or Emerging Capabilities - Niche Application - Distinct Business Functionality **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top Spoke Phone Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,607 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (853 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)