# Top 10 xMatters Alternatives & Competitors (786)4.5 out of 5 Thousands of users compare xMatters with other Incident Management Software tools to find the best fit for their team or business. Incident Management Software is used by teams seeking easy to use, reliable platforms with features like ticket assignment, standardization, and text generation, according to G2 reviews. When comparing xMatters with other tools, reviewers most often evaluate monitoring tools and response time as key differentiators. The best overall alternative to xMatters is [PagerDuty](https://www.g2.com/products/pagerduty/reviews), rated ~4.5 stars on G2 from 950+ reviewers. It is frequently praised for alert notifications and alerting system. Other well-known alternatives to xMatters are: - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) – known for alerting system and alert management (G2 star rating ~4.2) - [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) – highly rated for alerting system and alert management (G2 star rating ~4.5) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) – offers alert management and incident management (G2 star rating ~4.4) - [Freshservice](https://www.g2.com/products/freshservice/reviews) – best suited for teams that need automation and ticketing system (G2 star rating ~4.6) Browse top options below. Based on G2 review data, xMatters is most commonly used in industries like [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk). Compare user ratings by vertical to find the best fit. ## Best Paid & Free Alternatives to xMatters - PagerDuty - Opsgenie - Splunk On-Call - SolarWinds IT Incident Response (Squadcast) - Freshservice - Jira Service Management - ServiceNow IT Service Management - AlertOps ## Top 10 Alternatives to xMatters Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how xMatters stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Hospital & Health Care, and Retail, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") ](https://www.g2.com/products/pagerduty/reviews) [ PagerDuty ](https://www.g2.com/products/pagerduty/reviews) By [PagerDuty](https://www.g2.com/sellers/pagerduty) [ 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews#reviews) Product Description PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time. Categories in common with xMatters: [ Incident Management ](/categories/incident-management)[ ServiceNow Store Apps ](/categories/servicenow-store-apps)[ IT Alerting ](/categories/it-alerting) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/3bd3c330ae9473fec45e6ad0ceddf248/opsgenie.png "Product Avatar Image") ](https://www.g2.com/products/opsgenie/reviews) [ Opsgenie ](https://www.g2.com/products/opsgenie/reviews) By [Atlassian](https://www.g2.com/sellers/atlassian) [ 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews#reviews) Product Description Opsgenie is an alerting and on-call management solution for dev & ops teams that provides the tools needed to design rich and actionable alerts, manage on-call schedules & escalations, and ensure that the right people are notified at the right time, using multiple notification methods. Reviewers say compared to xMatters, Opsgenie is: Slower to reach roi Categories in common with xMatters: [ Incident Management ](/categories/incident-management)[ IT Alerting ](/categories/it-alerting) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/91bcb2c063fcfb0a82dfedcf1a6463d1/splunk-on-call.jpg "Product Avatar Image") ](https://www.g2.com/products/splunk-on-call/reviews) [ Splunk On-Call ](https://www.g2.com/products/splunk-on-call/reviews) By [Cisco](https://www.g2.com/sellers/cisco) [ 4.5/5(52) ](https://www.g2.com/products/splunk-on-call/reviews#reviews) Product Description Splunk On-Call is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one. VictorOps is making on-call suck less by tackling the entire incident lifecycle and sticking with your team through resolution. Reviewers say compared to xMatters, Splunk On-Call is: Easier to do business with Easier to set up Categories in common with xMatters: [ Incident Management ](/categories/incident-management)[ IT Alerting ](/categories/it-alerting) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/f4e86ca98ad2994b68469b9c2ef5930e/solarwinds-it-incident-response-squadcast.png "Product Avatar Image") ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) [ SolarWinds IT Incident Response (Squadcast) ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) By [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) [ 4.4/5(310) ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews#reviews) Product Description SolarWinds IT Incident Response is an easy-to-use end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences. Reviewers say compared to xMatters, SolarWinds IT Incident Response (Squadcast) is: Easier to admin Easier to set up Categories in common with xMatters: [ Incident Management ](/categories/incident-management)[ IT Alerting ](/categories/it-alerting) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") ](https://www.g2.com/products/freshservice/reviews) [ Freshservice ](https://www.g2.com/products/freshservice/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews#reviews) Product Description Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to xMatters, Freshservice is: More usable Easier to admin Categories in common with xMatters: [ Incident Management ](/categories/incident-management)[ IT Alerting ](/categories/it-alerting) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") ](https://www.g2.com/products/jira-service-management/reviews) [ Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews) By [Atlassian](https://www.g2.com/sellers/atlassian) [ 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews#reviews) Product Description Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Categories in common with xMatters: [ Incident Management ](/categories/incident-management)[ IT Alerting ](/categories/it-alerting) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews) By [ServiceNow](https://www.g2.com/sellers/servicenow) [ 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews#reviews) Product Description ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Reviewers say compared to xMatters, ServiceNow IT Service Management is: More expensive Categories in common with xMatters: [ Incident Management ](/categories/incident-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e807349c86b0bfdc36962d7c0ab8e3c9/alertops.png "Product Avatar Image") ](https://www.g2.com/products/alertops/reviews) [ AlertOps ](https://www.g2.com/products/alertops/reviews) By [AlertOps](https://www.g2.com/sellers/alertops) [ 4.7/5(155) ](https://www.g2.com/products/alertops/reviews#reviews) Product Description AlertOps is an Incident Management System that helps IT Operations manage and optimize their alerts from various monitoring systems so as to greatly reduce Alert Fatigue and Mean Time To Resolution (MTTR). Reviewers say compared to xMatters, AlertOps is: Easier to do business with Better at support Better at meeting requirements Categories in common with xMatters: [ Incident Management ](/categories/incident-management)[ IT Alerting ](/categories/it-alerting) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/044cfbf6c03d107e5357e29e95fd9136/dynatrace.png "Product Avatar Image") ](https://www.g2.com/products/dynatrace/reviews) [ Dynatrace ](https://www.g2.com/products/dynatrace/reviews) By [Dynatrace](https://www.g2.com/sellers/dynatrace) [ 4.5/5(1,366) ](https://www.g2.com/products/dynatrace/reviews#reviews) Product Description Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence. Reviewers say compared to xMatters, Dynatrace is: Slower to reach roi More expensive Categories in common with xMatters: [ ServiceNow Store Apps ](/categories/servicenow-store-apps)[ IT Alerting ](/categories/it-alerting) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/016f9502a5c1407463f90a3d5b7704ac/solarwinds-service-desk.png "Product Avatar Image") ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ SolarWinds Service Desk ](https://www.g2.com/products/solarwinds-service-desk/reviews) By [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) [ 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews#reviews) Product Description SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Reviewers say compared to xMatters, SolarWinds Service Desk is: More usable Easier to admin Categories in common with xMatters: [ Incident Management ](/categories/incident-management) ## xMatters Alternatives FAQs Generated using AI ### How does xMatters compare to PagerDuty? Both [xMatters](https://www.g2.com/products/xmatters/reviews) and [PagerDuty](https://www.g2.com/products/pagerduty/reviews) hold an equal average rating of 4.5 out of 5, with xMatters having 771 reviews and PagerDuty 954 reviews. According to G2 dimension scores, xMatters leads PagerDuty by 0.3 points in Usability (8.9 vs 8.6), 0.6 points in Ease of Setup (8.8 vs 8.2), 0.4 points in Ease of Admin (8.9 vs 8.5), 0.2 points in Support (9.1 vs 8.9), and 0.4 points in Ease of Doing Business With (9.3 vs 8.9), while both tie at 9.1 in Meeting Requirements. xMatters users frequently praise its alerting system (62 mentions), ease of use (54 mentions), automation capabilities (43 mentions), and integrations (38 mentions). PagerDuty users highlight its reliable alert notifications (21 mentions), ease of integrations (15 mentions), and incident management (14 mentions). PagerDuty offers advanced AI-driven features such as AI Text Generation, Adaptive Learning, Autonomous Task Execution, and Natural Language Interaction, which xMatters does not provide. However, xMatters is noted for stronger deployment automation and easier administration, reflected in its higher Ease of Admin score. PagerDuty users report higher pricing concerns and a steeper learning curve, while xMatters users note complexity in initial setup but better support and ease of doing business. Overall, xMatters provides a more user-friendly experience with stronger support and administration, whereas PagerDuty offers more advanced AI capabilities but at a higher cost and complexity. ### What are the best alternatives to xMatters? According to G2, the best alternatives to xMatters include [PagerDuty](https://www.g2.com/products/pagerduty/reviews) (4.5/5 stars, 954 reviews), [Opsgenie](https://www.g2.com/products/opsgenie/reviews) (4.2/5 stars, 53 reviews), [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) (4.5/5 stars, 52 reviews), [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) (4.4/5 stars, 310 reviews), and [Freshservice](https://www.g2.com/products/freshservice/reviews) (4.6/5 stars, 1335 reviews). These alternatives are favored for their ease of use, automation, integrations, and support capabilities. ### What features do alternatives offer that xMatters does not? xMatters lacks native AI text generation, adaptive learning, autonomous task execution, decision making, multi-step planning, and natural language interaction features that are present in alternatives like PagerDuty, Freshservice, and Jira Service Management. ### Which Incident Management tools do reviewers recommend instead of xMatters? Reviewers recommend [PagerDuty](https://www.g2.com/products/pagerduty/reviews) for its comprehensive incident management and AI-powered automation, supporting over 25,000 organizations. [Opsgenie](https://www.g2.com/products/opsgenie/reviews) is praised for its flexible workflows, seamless integrations with tools like Jira and Slack, and effective alerting and on-call management. [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) is valued for its intelligent alert routing, collaborative incident response, and strong integrations. [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) is noted for its ease of use, incident grouping, runbooks, and excellent customer support. [Freshservice](https://www.g2.com/products/freshservice/reviews) is recommended for its intuitive UI, powerful automation, asset management, and AI capabilities that improve efficiency and reduce manual effort. These tools are highlighted for improving incident response times, reducing alert fatigue, and providing robust integrations and automation that enhance operational resilience. ### Why do users choose PagerDuty over xMatters? Users choose [PagerDuty](https://www.g2.com/products/pagerduty/reviews) over xMatters primarily for its advanced AI-driven incident management features, including AI Text Generation, Adaptive Learning, Autonomous Task Execution, Decision Making, Multi-step Planning, Natural Language Interaction, and Proactive Assistance, which enhance automation and incident orchestration. PagerDuty's seamless integration with a wide range of enterprise applications and monitoring tools, combined with its robust on-call scheduling and escalation policies, appeals to organizations seeking comprehensive, AI-enhanced incident response. Additionally, PagerDuty's mobile app and multi-channel alerting capabilities provide reliable and timely notifications, which users find essential for critical incident management. Despite higher pricing and a steeper learning curve, PagerDuty's advanced automation and AI capabilities, along with its strong integration ecosystem, make it the preferred choice for teams requiring sophisticated incident lifecycle management and proactive operational insights, as reflected in user feedback and feature mentions on G2. ### Explore Articles [ Which 3D rendering platforms work best for an interior design firm that needs photorealistic room renderings for client presentations without a dedicated 3D specialist on staff? ](https://www.g2.com/discussions/which-3d-rendering-platforms-work-best-for-an-interior-design-firm-that-needs-photorealistic-room-renderings-for-client-presentations-without-a-dedicated-3d-specialist-on-staff) [ Best AI chatbots for e-commerce businesses ](https://www.g2.com/discussions/what-are-the-best-ai-chatbots-for-e-commerce-businesses) [ What Quote-to-Cash tools reduce the time between a deal being approved and the first invoice going out so the revenue cycle actually starts on time? ](https://www.g2.com/discussions/what-quote-to-cash-tools-reduce-the-time-between-a-deal-being-approved-and-the-first-invoice-going-out-so-the-revenue-cycle-actually-starts-on-time) [ Which Adobe consultants have experience building UTM tagging models and multi-region attribution frameworks for enterprise marketing teams? ](https://www.g2.com/discussions/which-adobe-consultants-have-experience-building-utm-tagging-models-and-multi-region-attribution-frameworks-for-enterprise-marketing-teams) [ Best platforms for onboarding SaaS customers ](https://www.g2.com/discussions/top-platforms-for-onboarding-saas-customers) [ Recommended software for managing contact center agents ](https://www.g2.com/discussions/recommended-software-for-managing-contact-center-agents) ### Spotlight Categories [ AI Writing Assistants ](https://www.g2.com/categories/ai-writing-assistant) [ Time Tracking Software ](https://www.g2.com/categories/time-tracking-software) [ AI Sales Assistant Software ](https://www.g2.com/categories/ai-sales-assistant)