SN

S N.

Small-Business (50 or fewer emp.)

11/5/2018

"Great alternative to Other DevOps notification platforms"

4/5

What do you like best about Splunk On-Call?

Great alternative to PagerDuty and other similar services. More reasonable pricing. Office telephone call-based alerts. Review collected by and hosted on G2.com.

What do you dislike about Splunk On-Call?

The user interface can be hard to navigate. Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Enterprise (> 1000 emp.)

10/10/2018

"Great automated solution that makes support suck less"

5/5

What do you like best about Splunk On-Call?

Fully customisable and has a lot of sources to get alerts in to victor ops. Review collected by and hosted on G2.com.

What do you dislike about Splunk On-Call?

More fluid setting of roster - we don't just have a simple rotation - it varies quite dramatically and requires someone to update the roster every few weeks. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/10/2018

"Reliable on-call notifications"

5/5

What do you like best about Splunk On-Call?

Powerful on-call scheduling and reliable service. Customization works exactly as we need it for notifications and rotations. Review collected by and hosted on G2.com.

What do you dislike about Splunk On-Call?

Being on call. Lack of integration with Autotask. Review collected by and hosted on G2.com.

SH

Spencer H.

Senior Product Manager

Information Technology and Services

Mid-Market (51-1000 emp.)

1/12/2018

"Comes up short"

1/5

What do you like best about Splunk On-Call?

I like that I can create incidents and respond to tickets. Review collected by and hosted on G2.com.

What do you dislike about Splunk On-Call?

Not user friendly. Very difficult to configure. Some simple, helpful features are missing (versus competitors). My development teams do not want use it because of these issues. Review collected by and hosted on G2.com.

WC

William C.

Director of Client Information Services

Non-Profit Organization Management

Enterprise (> 1000 emp.)

9/29/2017

"#1 Solution and #1 Organization in Their Space"

5/5

What do you like best about Splunk On-Call?

Easy: the people.

I tested, built, deployed, configured, managed, and process-improved a critical VictorOps installation for a popular and growing Seattle-area website. I was there as a SQL DBA, but have a knack for the space after 20 years with folks like Microsoft Expedia, Zillow, Hewlett-Packard, BSU, Washington State, Allrecipes, and Wizards of the Coast. I've seen a lot of environments through a ton of seasons of growth and development and massive over-night site upgrades and painful outages. it may be the one time I will give myself permission to say, "Been there, done that."

VictorOps is the first time I worked so closely with a tool and the organization behind it. I was determined to put an end to the numbing deluge of alerts keeping folks on edge all hours of every day.

We had multiple monitoring systems, including, ouch, SCOM, and had to knit it all together. I wanted clean, actionable alerts that would reliably escalate. I wanted historical data that could be used for Root Cause Analysis. I wanted a solution that would be effective from anywhere and any device.

VictorOps delivered, and more.

We got things quieted just in time for the dust and noise of a major migration into the cloud. If you have done that work, you understand things can get a little hairy. To top things off, we also encountered a lovely DDOS that took us down for an entire Saturday.

VictorOps was essential to both, and we were just barely cracking into the really good features.

Did I mention the people? Send them an email and mention this review and say hello. You will know what I mean right away. VictorOps is good people building important solutions for our time. Review collected by and hosted on G2.com.

What do you dislike about Splunk On-Call?

Well, it can be tough to be critical of something for which I have such affection. I will say the thing that comes to mind a year later was the difficulty of managing the calendars. I know I could have reached out for help earlier, and believe that would have made it easier. Still, most of what I worked with was (to it's credit) very intuitive. It seems (again from old memory) that sometimes I had to click in and out of different things to remember how to set up overrides or configure for multiple teams. Just before I left we were looking at extending the deployment into the coroporate IT space. I remember it was getting a bit tricky.

The other thing was the transmogrifier. That needed some development into a more robust rules engine. I wanted to nest things, and couldn't. I wanted to create conditional flows that were easy to track, but couldn't. I understood at the end that more development was underway, so feel confident it must be looking great a year later.

I feel like there was one more thing. I'll write again if I think of it. Review collected by and hosted on G2.com.

Recommendations to others considering Splunk On-Call:

Start talking with the good people at VictorOps right away. Ask all your questions, and ask for help early rather than later. Test like crazy using all the scenarios you can imagine. Plan to set up full escalation exercises, so you can get it knitted in tightly with your incident management process. VictorOps can help reduce downtime and speed RCA turnaround. Mine that data, and include KEYWORDS in the note stream for later searches.

Also: integrate it tightly with Slack. We found a beautiful solution with the two of those working together. I am just dying to work on another big deployment of those again. We were really just getting started, and there was ALL KINDS of stuff possible.

Look at everything. Click everything and read every single howto and article and blog posting. Dig into all the features, deep. Describe your perfect requirements clearly, and then challenge VictorOps to deliver. I bet they will. :-) Review collected by and hosted on G2.com.

What problems is Splunk On-Call solving and how is that benefiting you?

My review is based on professional experience over a year ago. I assume VictorOps has released a bunch of great changes as they have surely grown and prospered.

My current interest is just in concept at this point. I am building a global organization that will operate an IT and business school for Bhutanese students who will operate a global service and support operation. That operation (staffing and naming underway now) will provide administrative and comm and other support services to small missions on the ground in places such as Uganda. Today, the Internet is a powerful resource, and I am convinced the resources will make their way to those individuals in need once their stories are captured and shared in a powerful way.

VictorOps? Well, I want a way to know when a mission, or an individual faces unmet need. I want to be able to sign up for alerts if someone gets sick in the middle of the night in Uganda and needs just $44 to get well. And I surely want to know if an orphanage there has sacks full or corn they cannot eat because they don't have the money to mill it.

I see VictorOps right there, perfectly. Not watching systems, but people. If I was going to work with an organization on such a project it would surely be VictorOps. Review collected by and hosted on G2.com.

VH

Valerie H.

Service Delivery Consultant

Information Technology and Services

Enterprise (> 1000 emp.)

12/14/2017

"Best customer service on the planet!"

5/5

What do you like best about Splunk On-Call?

Support is ALWAYS willing & able to solve my issues & answer questions! Review collected by and hosted on G2.com.

What do you dislike about Splunk On-Call?

There has been nothing that I've disliked or had a negative experience with. Review collected by and hosted on G2.com.

DL

David L.

Chief Technology Officer

Small-Business (50 or fewer emp.)

5/24/2016

"Amazing people and service"

5/5

What do you like best about Splunk On-Call?

VictorOps is an amazing company of great people! Anytime we've had issues with the platform they've reached out to us through various mediums including social media to keep us up to date and aware of what's happening. The service just works too. We have never really had any issues that caused any major issues with our day to day work. Review collected by and hosted on G2.com.

What do you dislike about Splunk On-Call?

The only issue I've ever really had is that their UI isn't the greatest thing in the world, but they've been improving it quite a bit lately. Their API is still young as well and feels a little clunky at times. Again, it's something that they've been improving lately. Review collected by and hosted on G2.com.

Recommendations to others considering Splunk On-Call:

Definitely play around with the API and webhooks. Even if you're a small shop, start funneling the systems you use for monitoring through VictorOps to build a picture of what's happening when systems start to go down. Review collected by and hosted on G2.com.

What problems is Splunk On-Call solving and how is that benefiting you?

We leverage a lot of services to monitor our systems and programs. VictorOps helps us to keep track of all of the alerts coming in and funnel them to our various teams. Review collected by and hosted on G2.com.

SP

Scott P.

Systems Architect

Marketing and Advertising

Enterprise (> 1000 emp.)

4/12/2017

"Best incident management solution I've ever used"

4/5

What do you like best about Splunk On-Call?

Single pane of glass to see the current situation of systems. Having messages from various systems hit the same timeline makes it easier to spot wide spread issues. Review collected by and hosted on G2.com.

What do you dislike about Splunk On-Call?

API can be a bit obtuse. There are some features that only appear to exist in the mobile app. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/26/2017

"great alert system for production"

4/5

What do you like best about Splunk On-Call?

i like the separate columns for triggered, acknowledged and resolved alerts Review collected by and hosted on G2.com.

What do you dislike about Splunk On-Call?

i cannot easily search, and cannot delete comments Review collected by and hosted on G2.com.

CG

Carlos G.

Manager, Software Development, Delivery Pipeline Engineering

Enterprise (> 1000 emp.)

8/8/2016

"VictorOps is helping us to build our Sustaining organization"

4/5

What do you like best about Splunk On-Call?

What I like the best is the simplicity to set it up and to integrate with other tools. as well as the versatility to create different teams with different escalation schedules and paging policies. I also like having the ability to alter some of the alert fields using the transmogrifier. Review collected by and hosted on G2.com.

What do you dislike about Splunk On-Call?

There are some limitations when integrating with other tools. E.g., I use Jira to manage issues, and I can set Jira up to trigger sending alerts to VictorOps. However, these alerts only contain limited information from Jira, I also miss the ability to communicate back to Jira. Another thing that I can't do, is to re-route issues to a different person, so when I acknowledge a case, I become the owner and I can't delegate it to a different person. Review collected by and hosted on G2.com.

Recommendations to others considering Splunk On-Call:

I imagine that in most situations VictorOps will work in combination with other tools (in my case, JIra, although we considered integrating with SalesForce too). Try to learn all the capabilities when integrating with these tools and automate as much as you can (or you feel comfortable with). I haven't finished evaluating the reports yet, but this is also an important aspect to become successful, and so far it's looking good. Make sure the reporting capabilities also met your requirements. Review collected by and hosted on G2.com.

What problems is Splunk On-Call solving and how is that benefiting you?

The business problems that we're trying to solve are making sure that we address and resolve customer escalations in a timely manner as defined by the service level agreements, The main benefits are that we can keep track of all the issues as they happen, and that we make sure that the right people get notified. Review collected by and hosted on G2.com.