--- title: Splunk On-Call Reviews meta_title: 'Splunk On-Call Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 52 reviews by the users' company size, role or industry to find out how Splunk On-Call works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 52 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Splunk On-Call Reviews **Vendor:** Cisco **Category:** [IT Alerting Software](https://www.g2.com/categories/it-alerting) **Average Rating:** 4.5/5.0 **Total Reviews:** 52 ## About Splunk On-Call Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so they can collaborate and solve problems. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution with reduced downtime. Stakeholders can gain visibility to critical incidents and steps taken to resolve them. ## Splunk On-Call Pros & Cons **What users like:** - Users value the **robust alerting system** of Splunk On-Call, ensuring timely responses to critical incidents. (3 reviews) - Users appreciate the **robust alert management system** that ensures timely responses and effective incident handling. (3 reviews) - Users appreciate the **configuration ease** of Splunk On-Call, enhancing incident management and facilitating team setups effortlessly. (2 reviews) - Users appreciate the **flexibility and configurability** of Splunk On-Call, enhancing incident management and alert systems effectively. (2 reviews) - Users value the **flexibility** of Splunk On-Call, enhancing incident management and allowing customizable alert handling. (2 reviews) - Incident Management (2 reviews) - Integrations (2 reviews) - Users appreciate the **robust notification system** , enhancing incident management and ensuring timely responses to critical alerts. (2 reviews) - Users value the **flexibility of alerts and incident management** in Splunk On-Call for efficient operations. (1 reviews) - Users appreciate the **flexibility and integration** of Splunk On-Call, enhancing incident management and after-action reviews. (1 reviews) **What users dislike:** - Users find the **limited features** of Splunk On-Call disappointing, as it lacks significant improvements and capabilities. (2 reviews) - Users express frustration over **missing features** in Splunk On-Call, highlighting a lack of meaningful improvements since acquisition. (2 reviews) - Users experience **notification issues** due to lag and unreliable SSO, impacting overall functionality and user experience. (2 reviews) - Users find the **complexity** of Splunk On-Call frustrating, especially with SSO setup and lack of improvements. (1 reviews) - Users criticize the **complex UI** of Splunk On-Call, finding difficulties in configuration and lack of improvements frustrating. (1 reviews) - Users find **difficult customization** frustrating, as they rely on support for setting up essential configurations. (1 reviews) - Users highlight **feature limitations** in Splunk On-Call, citing a lack of improvements and functionality compared to competitors. (1 reviews) - Users face challenges with **licensing issues** that limit user management and reporting capabilities in Splunk On-Call. (1 reviews) - Limited Functionality (1 reviews) - Poor Customer Support (1 reviews) ## Splunk On-Call Reviews ### 1. One stop solution for monitoring and alerting **Rating:** 4.0/5.0 stars **Reviewed by:** Nitin C. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2023 **What do you like best about Splunk On-Call?** Accurate alerts, on time response, capability to set up alerts of various dimensions **What do you dislike about Splunk On-Call?** It's not always real-time. Includes lag during high traffic. **What problems is Splunk On-Call solving and how is that benefiting you?** Continous Monitoring of the production environment. Automates alerting. No manual efforts after one time setup. ### 2. Best on-call tool **Rating:** 4.0/5.0 stars **Reviewed by:** Roshni T. | Senior Member Of Technical Staff, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2023 **What do you like best about Splunk On-Call?** Mobile application integration that helps responding anywhere. Alerting and dashboard reporting. Policies defined for escalations. Post-incident analysis **What do you dislike about Splunk On-Call?** User interface and complex navigation. Data lag causing reactive approach to incidents. **What problems is Splunk On-Call solving and how is that benefiting you?** Allows us to respond to data incidents for customers in a timely manner. We are able to do post incident analysis with the help of charting mechanisms. Mobile app allows us to respond to incident from any place, anywhere. ### 3. Working Hard **Rating:** 4.0/5.0 stars **Reviewed by:** Harris O. | Entrust Datacard Cloud Services Engineer (PKI), Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2017 **What do you like best about Splunk On-Call?** Ability to start Bridge conference calls and also the alerts that are sent. Very clear on what's important **What do you dislike about Splunk On-Call?** Limitations on number of people to add to the bridge calls. No Webex session. **What problems is Splunk On-Call solving and how is that benefiting you?** Monitoring Servers for PKI. Alerts us when stuff is not working ### 4. Victor Ops is helping our teams focus **Rating:** 4.0/5.0 stars **Reviewed by:** Peter W. | Chief Operating Officer, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2018 **What do you like best about Splunk On-Call?** Breadth of integrations couple with the smart way you can tailor alerts using their Transmogrifier **What do you dislike about Splunk On-Call?** Some of the interface can seem a little cluttered. **Recommendations to others considering Splunk On-Call:** Great support that helped us setup quickly. Always able to help and find methods that VictorOps could help us **What problems is Splunk On-Call solving and how is that benefiting you?** System alerts and routing if those alerts ### 5. Good incident management system **Rating:** 4.0/5.0 stars **Reviewed by:** Ernest M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2018 **What do you like best about Splunk On-Call?** More than just oncall scheduling, reaches deeper into the incident management process with chat integration, reporting, and the transmogrifier. **What do you dislike about Splunk On-Call?** The oncall calendaring is greatly lacking, you can't make by-hour, by-day schedules without crazy workarounds. Reporting's still pretty basic. **Recommendations to others considering Splunk On-Call:** Between PagerDuty, OpsGenie, and VictorOps, when we did an eval, I felt that VO had more actual incident management functionality than PD, which mostly just does oncall scheduling. OG has deeper and more complex features, but that comes at a little bit of a price of simplicity of use and admin. **What problems is Splunk On-Call solving and how is that benefiting you?** Helps us respond to incidents in a timely manner, manage the personnel impact of that, and conduct postmortems to improve. ### 6. Great alternative to Other DevOps notification platforms **Rating:** 4.0/5.0 stars **Reviewed by:** S N. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2018 **What do you like best about Splunk On-Call?** Great alternative to PagerDuty and other similar services. More reasonable pricing. Office telephone call-based alerts. **What do you dislike about Splunk On-Call?** The user interface can be hard to navigate. **What problems is Splunk On-Call solving and how is that benefiting you?** We use it exclusively for of-call rotation schedules and “paging”/notifications. ### 7. Best incident management solution I've ever used **Rating:** 4.0/5.0 stars **Reviewed by:** Scott P. | Systems Architect, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2017 **What do you like best about Splunk On-Call?** Single pane of glass to see the current situation of systems. Having messages from various systems hit the same timeline makes it easier to spot wide spread issues. **What do you dislike about Splunk On-Call?** API can be a bit obtuse. There are some features that only appear to exist in the mobile app. **What problems is Splunk On-Call solving and how is that benefiting you?** We had a very disjoint on-call process. Now we have a single point of contact for all internal customers to use. We also used the introduction of VictorOps as a chance to get out of having SMEs handling all incidents for their systems. ### 8. great alert system for production **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2017 **What do you like best about Splunk On-Call?** i like the separate columns for triggered, acknowledged and resolved alerts **What do you dislike about Splunk On-Call?** i cannot easily search, and cannot delete comments **What problems is Splunk On-Call solving and how is that benefiting you?** monitoring production and utilizing alert notifications to the team ### 9. VictorOps is helping us to build our Sustaining organization **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos G. | Manager, Software Development, Delivery Pipeline Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2016 **What do you like best about Splunk On-Call?** What I like the best is the simplicity to set it up and to integrate with other tools. as well as the versatility to create different teams with different escalation schedules and paging policies. I also like having the ability to alter some of the alert fields using the transmogrifier. **What do you dislike about Splunk On-Call?** There are some limitations when integrating with other tools. E.g., I use Jira to manage issues, and I can set Jira up to trigger sending alerts to VictorOps. However, these alerts only contain limited information from Jira, I also miss the ability to communicate back to Jira. Another thing that I can't do, is to re-route issues to a different person, so when I acknowledge a case, I become the owner and I can't delegate it to a different person. **Recommendations to others considering Splunk On-Call:** I imagine that in most situations VictorOps will work in combination with other tools (in my case, JIra, although we considered integrating with SalesForce too). Try to learn all the capabilities when integrating with these tools and automate as much as you can (or you feel comfortable with). I haven't finished evaluating the reports yet, but this is also an important aspect to become successful, and so far it's looking good. Make sure the reporting capabilities also met your requirements. **What problems is Splunk On-Call solving and how is that benefiting you?** The business problems that we're trying to solve are making sure that we address and resolve customer escalations in a timely manner as defined by the service level agreements, The main benefits are that we can keep track of all the issues as they happen, and that we make sure that the right people get notified. ### 10. Easy devops monitoring **Rating:** 3.5/5.0 stars **Reviewed by:** Stewart H. | Principle Engineer, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2016 **What do you like best about Splunk On-Call?** My favorite aspect of their system is the ability to highly customize just about everything. We do this via a tool they provide called the transmogrifier which allows you to select fields on incoming data streams and perform actions/transformations on the data. This allows for everything from stopping the alert to adding data to the message. Their call rotation is pretty cool as well; way better than others that I have seen. **What do you dislike about Splunk On-Call?** The ramp up time is pretty heavy handed. It took us approximately a month to get it tuned correctly so that we weren't getting blasted by incorrect alerts. Once it was tuned though, I will say it is very good. **Recommendations to others considering Splunk On-Call:** If you get hung up, be quick to reach out to their technical support as they are very happy to assist. We have pinged them on many occasions in regards to their transmogirfier product and they been very helpful. **What problems is Splunk On-Call solving and how is that benefiting you?** We use this for devops monitoring and system alerting for all products. It has made it easy to route to the correct person and also escalate up the chain. ### 11. quick and easy alerting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2017 **What do you like best about Splunk On-Call?** very configurable, easy to start and manage calls **What do you dislike about Splunk On-Call?** configuration of alerts can be a bit cumbersome **What problems is Splunk On-Call solving and how is that benefiting you?** alerts, high severity calls, on-call management ### 12. VictorOps Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2016 **What do you like best about Splunk On-Call?** Flexibility of product, continuous releasing of new features and improvement of existing UI. **What do you dislike about Splunk On-Call?** Reporting is underdeveloped, administration can be difficult for larger companies. **Recommendations to others considering Splunk On-Call:** Proper implementation and administration is extremely important with this software. **What problems is Splunk On-Call solving and how is that benefiting you?** Ability to loop in pertinent technical users to immediately address production issues. ### 13. Work pretty well 90% of the time, but not always easy to modify. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2016 **What do you like best about Splunk On-Call?** Many options for alerting. Scheduling is okay, but has a learning curve. **What do you dislike about Splunk On-Call?** Overriding on call is a a pain (one can not assign someone else on call unless admin). Scheduling intricate handoffs is difficult. Page loads are an issue with many teams/many users. Reporting could be more robust. **What problems is Splunk On-Call solving and how is that benefiting you?** Sending email. Vo alerts us effectively. ## Splunk On-Call Discussions - [What is Splunk On-Call used for?](https://www.g2.com/discussions/what-is-splunk-on-call-used-for) - [View Splunk On-Call pricing details and edition comparison](https://www.g2.com/products/splunk-on-call/reviews?filters%5Bnps_score%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+16%3A17%3A04+-0500&secure%5Bsession_id%5D=7be57981-ef44-4150-b7dc-dd88fa9ffaa4&secure%5Btoken%5D=0fe30d4e14d9d09230ff7ffbc93d59c23c3ac11a63b992432591952d603ee495&format=llm_user) ## Splunk On-Call Integrations - [Amazon CloudWatch](https://www.g2.com/products/amazon-cloudwatch/reviews) - [Elasticsearch](https://www.g2.com/products/elastic-elasticsearch/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Logz.io](https://www.g2.com/products/logz-io/reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Statuspage](https://www.g2.com/products/statuspage/reviews) ## Splunk On-Call Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Generative AI** - AI Text Generation **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking ## Top Splunk On-Call Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (766 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.2/5.0 (54 reviews)