Splashtop Remote Support

4.8
(31)

Splashtop Remote Support is a VDI software tool that allows IT professionals to remotely access computers and assist users.

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Splashtop Remote Support Reviews

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Splashtop review by Daniel S.
Daniel S.
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"Top Class Service"

What do you like best?

Easy-to-use unattended remote support. Quick client, secure and stable.

What do you dislike?

I had to give this some thought. Accessing facilities in the business admin console could be a little more intuitive, perhaps if it was easier to select one or more groups or have an ability to assign a group to multiple machines at once?

Recommendations to others considering the product

For the similar features there is no benefit to LogMeIn. Other providers are priced so as not to help small businesses, Splashtop works because it is reasonable, useful and I have had a very good experience with it so far.

What business problems are you solving with the product? What benefits have you realized?

Cost / Benefit. I moved to Splashtop from LogMeIn. The service is almost identical though the GUI is slightly different (that’s ok though, not a problem). The majority of my clients are over 50 (oldest one on the books is 90) and I have recently been giving talks at local clubs featuring remote support. I can easily add more clients into the package that I have.

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Splashtop review by Georganne S.
Georganne S.
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"Splashtop drowns the competition"

What do you like best?

I just switched to Splashtop for remote support of my clients in multiple offices. I was a longtime LogMeIn user but was priced out of their product. The transition was seamless, and the usability of Splashtop is great. Their desktop app cuts out a login, which is helpful when you're in a hurry to respond to a request.

What do you dislike?

While the desktop app cuts out a login, it also creates a barrier to responding from anywhere. I have to be on my main computer to use the program and remotely connect to one of my end users. This means I have had to take longer to respond to requests if I'm onsite with another customer or just out of the office.

What business problems are you solving with the product? What benefits have you realized?

I offer remote support to multiple office locations. I also let a few users access their desktops in the office remotely. Splashtop is easier than supporting a VPN connection for non-technical users.

What Remote Support solution do you use?

Thanks for letting us know!
Splashtop review by Dave C.
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"The best remote access program by far"

What do you like best?

Simplicity of use and fair pricing structure along with the ability to remote into any PC using SOS Splashtop. The added file transfer feature between machines is much more stable and completes the tools required to give full remote support to any user on the local LAN local or geographically remote.

Also remote sessions can even be controlled off a tablet or phone (iPhone or Android) which can be a life saver when a PC is not available even when the remote client has multiple screens.

What do you dislike?

There is nothing to dislike about the product as it covers all hardware platforms on Windows PC's, Apple PC/s and tablets as well as all phones. In short it is completely platform independent

Recommendations to others considering the product

Give it a try, you won't be disappointed.

What business problems are you solving with the product? What benefits have you realized?

All our PC's used to be controlled using conventional RDP clients for remote access. Unfortunately setting up a remote RDP session means that the remote client gets logged off the machine. With Splashtop you get to see exactly what the end user wants you to see which makes remote support a breeze.

Splashtop review by Ben U.
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"Splashtop Continues to add Value year after year"

What do you like best?

The absolute best thing about Splashtop is that I can access my clients computers from any device and it's not an added charge. That is so important to my travel schedule.

What do you dislike?

I still have this issue from time to time of when I want to enter info into a webform that the stuff you type starts off in its own area and it doesn't fill in until you hit enter. But when you hit enter sometimes the web form thinks that means you have finished entering in all the fields.

Recommendations to others considering the product

While they do continue to add more bells and whistles they have also changed what new accounts get for their money and prices have gone up. It is still affordable and once you have a plan they won't force you to change the plan. I recently upgraded to a more expensive account and I have been very happy with all the improvements. Just wish they hadn't abandoned the linux version.

What business problems are you solving with the product? What benefits have you realized?

I have clients that are located literally thousands of miles away from where I live. I am able to keep them as clients because I can quickly solve their issues due to splashtop. I also started to use their premium product to help better monitor the clients' computers.

Splashtop review by Jeremiah M.
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"Great product that does everything you need"

What do you like best?

The interface is really easy to use. It is also amazingly easy to setup for different types of user. I use the software to access client computers but can also give them access to their own computers. This is a great add-on as they don't have to purchase their own product.

What do you dislike?

They have come out with some really great new features but my subscription has grandfathered pricing so if I go to the next level I will pay more and I like the current pricing and it does everything I really need it to do.

Recommendations to others considering the product

I would recommend that you try it out and work with the different deployment methods and setups. That is the only real challenge that I found in the setup.

What business problems are you solving with the product? What benefits have you realized?

Clients need help with their accounting software and don't always describe what they are actually doing or trying to do so I can see what they are talking about and fix it for them. It has so many great benefits.

Splashtop review by John L.
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"Great remote access tool for IT admins/users"

What do you like best?

I use the plus version. It's feature rich and at a great price (compare to the competitors) It has a lot of features that's standard compare to others who would charge you additional for things like remote printing, drag and drop, multi-screen support. And its fast! I even got a call from their customer success team checking in to see how the transition was. So far its been great! Also the deployment tool is simple to use and easy to implement.

What do you dislike?

So far nothing. It does everything I need and at a fraction of what I used to pay with the competitor.

Recommendations to others considering the product

Get it! Its great.

What business problems are you solving with the product? What benefits have you realized?

It allows me to put all my various clients in their own group and I can invite them to access their own systems. It also logs activities so I know who logged in from where and when.

Splashtop review by Rajendra R.
Rajendra R.
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"Splashtop best RemoteDesktop Application"

What do you like best?

Splashtop is one of the best security conscious program as it employs 256-bit encryption. Its file transfer speeds are also high compared to other remote desktop applications.It also provides Mobile to RemoteDesktop connection which itself is a neat feature.

What do you dislike?

Splashtop doesn't allow to group computer which is a major setback along with drag and drop feature for file transfer is also missing. Also the tool bar gets minimized and it gets lost during busy screen. Other than these rest all the features are nifty and neat.

Recommendations to others considering the product

I would recommend splashtop to those who value seurity above all. In my opinion it has the best security protection. For people dealing with lot of confidential data can use splashtop since its secure and reliable.It also has mobile to remotedesktop feature which can come in handy while away from work computer and want to access it on the run.In all for me its the security and mobile to remotedesktop feature that takes the win and worth the price.

What business problems are you solving with the product? What benefits have you realized?

I use Splashtop mostly for transferring files since it transfers speeds are high. As my work incudes dealing with confidential data transferring them via splashtop is safe since it provides 256-bit encryption. Also many a time it has happened with me that my boss requires some file immediately but its in my work computer at the office so splashtop provides a handy mobile to remotedesktop feature to access my work computer from my mobile device and access those files and send to the boss. Furthermore my job also demands a lot of presentation work for meetings so we use splashtop among my colleagues to share and access the files among ourselves and our peers.

Splashtop review by Jason J.
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"Much better than LogMeIn"

What do you like best?

The Splashtop app is so easy to use on a PC. It's very simple to connect and control a PC, and easy to connect to multiple monitors. We used LogMeIn for many years, and this is so much easier. I also like the "remote wake on lan" option. I use this for home and office use.

What do you dislike?

I don't have any dislikes at this point. We have used it for a couple of months now, and it's very smooth and easy to use.

Recommendations to others considering the product

It's easy and very user friendly.

What business problems are you solving with the product? What benefits have you realized?

I work from home most days and I can remote in and fix any issues on the PCs at the office.

Splashtop review by Cameron S.
Cameron S.
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"The best remote tool I've used"

What do you like best?

Splashtop easily enables you to grant access to specific machines for specific users. You can add users to groups, giving them access to a list of machines, or you can give them access to specific machines. It also has logging enabled, so you can easily see when users have been into remote machines. This is especially helpful for SOC and PCI.

What do you dislike?

Splashtop Streamer, the program that runs locally and allows remote access to the machine, occasionally crashes and doesn't recover, forcing a reboot of the local machine.

Recommendations to others considering the product

While it is not the cheapest remote software out there, it is one of the most robust and easy to manage.

What business problems are you solving with the product? What benefits have you realized?

Splashtop makes solving problems from my desk a breeze. Sometimes I often go all day without leaving my desk to troubleshoot issues.

Splashtop review by Joshua D.
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"Simple, no-hassle remote desktop utility."

What do you like best?

The time from cold to up-and-running is incredible. The client saves my host computer info, and all I need to do is click on the computer in the list, enter my password, and I'm linked. This has hugely simplified my workflow for the small handful of tasks for which I need software on another machine.

What do you dislike?

This was presented to me as a working-remotely solution, for which I find it to be inadequate. A VPN client is much more useful for situations where I just need to get on the server from home or a Starbucks or something. But for times when I need access to a piece of software that is machine-specific, Splashtop is perfect.

Recommendations to others considering the product

This is not a good solution if what you need is remote access to your server. That said, if you need quick access to a machine you are not near, this works great!! I love not having to switch hardware in order to access info I have on another machine--perfect for my purposes.

What business problems are you solving with the product? What benefits have you realized?

I primarily work from my laptop, because I use a multiple monitor setup. There is only one piece of software that I absolutely must access via my desktop, and switching from one computer to the other was a pain. Splashtop allows me to quickly get online with my desktop, use the software, print, and get out. No muss, no fuss--what used to take a radical reconfiguration of my desk now takes a few clicks and a few minutes.

Splashtop review by Randy H.
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"Best in Class"

What do you like best?

This is very user-friendly software. As such it's easy to forget that it is also really very serious business software. It has a terrific screen showing you all of the remote machines you have deployed and which ones are active so you can logon at any time. My clients have no problem installing it from the link I send them. To top it off its less money than its competitors.

What do you dislike?

Did not have drag and drop file transfer, though I'm told they have remedied this.

Recommendations to others considering the product

If you give it a try you will not look back.

What business problems are you solving with the product? What benefits have you realized?

We support our manufacturing software installed in about 50 clients around the world. Slashdot has simply made our support efforts easier since we switched.

Splashtop review by Kevin G.
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"Splashtop for the win!"

What do you like best?

I have tried all the competitors but nothing compares to Splashtop for ease of use, features and speed to access all of our company's computers from anywhere in the world. It has become a daily tool that is indispensable!

What do you dislike?

Honestly there is little to dislike about Splashtop. It just works.

What business problems are you solving with the product? What benefits have you realized?

For a reasonable cost, we have a dashboard with secure access to all company computers from any mobile device - we use the iPhone, iPad and Mac/PC app daily with zero issues.

Splashtop review by Tracy S.
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"Must-Have for Teachers!!"

What do you like best?

This is the missing piece to me running my whole classroom from my phone. From anywhere in the room, I can advance slides, start and stop videos, access the internet, lock the screen, ALL without having to run across the room to my computer each time.

With this, you aren't chained to your desk! It's simple to use and worth every penny.

What do you dislike?

Having to type the password every time you use it, even after time-outs, is annoying, but it's not a deal breaker. Sometimes the screen makes it hard to manage, but that's if I'm trying to rush, and not paying attention to what I'm doing.

Recommendations to others considering the product

Make sure you have a phone with a decent sized screen. I have an iPhone 6s+, and I have to squint occasionally. However, once you're familiar with the commands and operation, the size of the screen becomes less of a consideration.

What business problems are you solving with the product? What benefits have you realized?

I hate having students sit at my desk to work the keyboard when we're having a class discussion, and with splashtop, I don't have to... I canCan be anywhere in the room and still do what I need to do on my machine. With confidential information in and on our desks, this removes potential problems by eliminating the need for running around the room so much.

Splashtop review by MONTY G.
MONTY G.
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"Solid Value"

What do you like best?

Great deal for the price, easy rollout, very stable.

What do you dislike?

In the approximately 2 months I have been on the platform, I have yet to find any real problems of note. I am very happy with the product and the service.

Recommendations to others considering the product

Great product and price.

What business problems are you solving with the product? What benefits have you realized?

I maintain approximately 250 workstations and servers. LOGMEIN costs have gone exponential in recent years without adding ANY value. Splashtop is actually easier to use and more stable. Love it.

Splashtop review by Steven A.
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"Quick in... get the job done... Quick out... go home"

What do you like best?

Includes file transfer at no extra cost. I will be able to shut down my ftp server.

What do you dislike?

I was with LogMeIn for 16 years.... all the buttons and knobs and switches are similar enough to be immediately intuitive to operate.

Recommendations to others considering the product

Take a trial... see for yourself.

What business problems are you solving with the product? What benefits have you realized?

It is an efficient tool to serve as a quick in and out in resolving IT issues and get the office back to work.

Splashtop review by Don F.
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"Splashtop is top notch!"

What do you like best?

Performance, reliability, pricing, and support are all great.

What do you dislike?

Not much to say here. There's always room for improvement, but nothing that significantly interferes with this being a great product/service so far!

Recommendations to others considering the product

We are in the process of providing feedback directly to Splashtop.

What business problems are you solving with the product? What benefits have you realized?

Unattended access to client machines (Splashtop Business), and ability to do ad-hoc support for new clients or machines where installing Splashtop Business hasn't happened yet.

Splashtop review by Adam C.
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"Splashtop versus LogMeIn"

What do you like best?

The overall experience, from connectivity to file transfer to the alerts and remote printing.

What do you dislike?

How long it takes for devices to come back online after a power failure or network router reboot. In some cases, it takes up to an hour. This is one thing that LogMeIn still has over Splashtop.

Recommendations to others considering the product

Pull the trigger and buy it.

What business problems are you solving with the product? What benefits have you realized?

All my clients are long distance and I require 100% remote connectivity.

Splashtop review by Administrator
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"Best Price and Easy to use"

What do you like best?

Easy to use and setup. Like the portal and using a portal to roll out and keep track of computers. Able to resell and that has been an way of making money I was not counting on. Customer who buy it love it over past products like log me in and team viewer. Also like being able to roll out Bitdefender in same console

What do you dislike?

I do not dislike any thing. Going to pump garbage in here for 40 characters. Non sense, no way, great product Love it like everything except having 40 characters to say I dis like something. This is silly. Here is my review , no problems at all. One thing, would like to add bit defender on non splashtop computers, like admin computers.

Recommendations to others considering the product

Buy it

What business problems are you solving with the product? What benefits have you realized?

Remote support, keep from having to travel to sites

Splashtop review by Mike G.
Mike G.
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"Splashtop is a great Remote App!"

What do you like best?

I like the ability to use Splashtop and access multiple mac computers with easy across the internet. Sometime I'll be at work and need a file from my home computer. I use Splashtop to login to my home computer and either email or dropbox the file needed to gain access to it at work.

What do you dislike?

Sometime I have trouble controlling the desktop that I log into. I really don't think its Splashtop, I think its usually my internet connection. The ability to see a dual monitor setup would be really nice too, but right now I am just able to switch between monitor 1 and monitor 2 on the computer I'm logged into.

Recommendations to others considering the product

Splashtop is definitely something you should try out and see if it can do what you're looking for. I found that its a great app that I use quite frequently!

What business problems are you solving with the product? What benefits have you realized?

Being able to control a computer from a distance is a wonderful thing, especially when you are trying to troubleshoot something. Splashtop makes it easy to take control of a computer at a distance (with the owners permission of course) to troubleshoot or just assist the user on the other end.

Splashtop review by Michelle L.
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"Excellent for Remote Support"

What do you like best?

This is a software app that we all have on our work computers. While I am not fully versed in this app other than just being a customer of the support I need when I need it, I find that it is user friendly and simple to set up. It makes life a little easier when your half way around the world and your computer did something stupid or there is an error some where and you have no idea how to fix it. Our support is available to us 24/7 whether we are at home or at work or traveling alot for work as well. You call the 800 number, they put in a ticket, ask you to pull up your desktop with Splashtop, enter a code and in a few minutes, your remote support is ticking away at your computer trying to figure out what went wrong. Technology is amazing these days. I love the convenience of having the help if I need it, especially when I am traveling.

What do you dislike?

Like I said, I am just an end user and don't fully interact with the software. But as a customer, there have been a few glitches here and there with remote support not being able to connect. The boot time also seems to lag quite a bit sometimes.That's pretty much it. There really hasn't been any problems. I don't need it every day either though.

What business problems are you solving with the product? What benefits have you realized?

We use the remote support when we are at home, at work and when we are traveling for work. The benefits for me are the simple fact I have help whenever I need it, 24/7.

Splashtop review by Leonard J B.
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"Great value for remote access"

What do you like best?

Our plan includes more users at a much lower annual expense compared to our previous product. We utilized the trial period to test everything and SplashTop did not disappoint. Easy access and fast connection speed.

What do you dislike?

Nothing so far. It works as advertised at the right price.

Recommendations to others considering the product

Take advantage of the free trial period and try it.

What business problems are you solving with the product? What benefits have you realized?

It allows our team members to access protected business software remotely and works great from mobile devices. This quickly solves issues before they become problems.

Splashtop review by User in Civil Engineering
User in Civil Engineering
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"Easy to use between IOS,Andriod with PC"

What do you like best?

very easy to use just it wants an email and after that I can easily access to my PC with Splashtop Streamer and I Can control my all PC with my iPod touch and iPhone and Xperia M2. and it is cheap and the Performance is better.

support mac,windows,android and chrome. Easy Deployment.and it is fast.

and i can use some software in my phone such us Photoshop,adobe illustrator.

What do you dislike?

in IOS its app is not free but in android it is free.sometimes crushes in ios keyboard is not good and doesn't have delete,f1,f2,f3,f4 and many more keyboard switch.

when lock phone

Recommendations to others considering the product

Good remote control and easy to use.and also recommend for Business

What business problems are you solving with the product? What benefits have you realized?

access to my PC when I am far from my house.

Splashtop review by Ed L.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Happy Customer Switching from LogMeIn"

What do you like best?

Splashtop Remote Support gives me all the options I need plus. It's easy to use. Has SOS feature built-in for easy one time session.

What do you dislike?

Nothing serious. Required authentication first time on new computer but understand desire for good security.

What business problems are you solving with the product? What benefits have you realized?

Remote support for customers with easy access to remote computers. Extra features like File Transfer which didn't have before.

Splashtop review by Howard K.
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"Splashtop is a simple and reliable remote desktop product."

What do you like best?

I like that Splashtop is simple to set-up and stays connected during each session.

What do you dislike?

I dislike that it is not integrated into a video conferencing product.

What business problems are you solving with the product? What benefits have you realized?

Accessing computers remotely to print - even when using a phone or tablet.

Splashtop review by rosanna t.
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"Splashtop is an amazing tool for people who's businesses are primarily online"

What do you like best?

Splashtop is non-evasive. It is easy to use so that people don't get nervous about you accessing their computer with it.

What do you dislike?

Hard to pull it up on the computer once installed, easier to just go back to the page and redownload.

Recommendations to others considering the product

Very easy to use.

What business problems are you solving with the product? What benefits have you realized?

We are able to access others' computers to see what issues they are having. We have less evasive tech support now.

Splashtop review by Adam M. C.
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"The program works effeciently and effictively for my needs of multiple screens and printing at home"

What do you like best?

The ease of use is great & cost is in line.

What do you dislike?

I haven't found anything yet to dislike.

What business problems are you solving with the product? What benefits have you realized?

I am able to work later into the evening and I am able to have a family life and still work.

Splashtop review by Laura C.
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"Great price for the product!"

What do you like best?

Works perfectly when needing to work from home and log into my work computer.

What do you dislike?

Only one complaint is that the page refreshes frequently which sometimes loses my changes.

Recommendations to others considering the product

Discounted price for First Class services.

What business problems are you solving with the product? What benefits have you realized?

The ability to work from home is easier and I also have access

Splashtop review by Matt J.
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"Splashtop Remote needs some work but it is getting there for sure!"

What do you like best?

Ease of use. Super fast deployment. Excellent GUI

What do you dislike?

Lacking features. Streaming quality needs to be updated.

Recommendations to others considering the product

Cheap and easy solution for remote support. They are constantly updating.

What business problems are you solving with the product? What benefits have you realized?

Quick and easy way for us to connect and assist our users with issues they are experiencing on their machines.

Splashtop review by Executive Sponsor
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"Dump LogMeIn! Move to Splashtop!"

What do you like best?

Cost-effective for large installations. Less cumbersome than other RM tools.

What do you dislike?

Nothing so far! Even the Streamer is an improvement.

What business problems are you solving with the product? What benefits have you realized?

Remote Workstation Management

Splashtop review by User
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"Very useful for remote conferences"

What do you like best?

I like how easy to use it is as well as its straight forward installation. It has a very user friendly interface and the performance is quite fast.

What do you dislike?

Sometimes I had a bit of delays on the image, but it could have been caused by the internet connection, not Splashtop itself.

Recommendations to others considering the product

I think they should give it a try, it is worth!

What business problems are you solving with the product? What benefits have you realized?

It is easier to share the screen when showing results to clients and colleagues. I like how easy it is to connect.

Splashtop review by User in Health, Wellness and Fitness
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"Wonderful and easy to use!"

What do you like best?

The ease of installation and simplicity of using the program.

What do you dislike?

It has limitations of how many people can access the computer at once.

What business problems are you solving with the product? What benefits have you realized?

We use it to view X-rays while at our remote office.

Kate from G2

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