# Best Enterprise Remote Support Software

  *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)*

   Products classified in the overall Remote Support category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Remote Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Remote Support category.

In addition to qualifying for inclusion in the Remote Support Software category, to qualify for inclusion in the Enterprise Business Remote Support Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.





## Category Overview

**Total Products under this Category:** 97


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 25,300+ Authentic Reviews
- 97+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

**Sponsored**

### Splashtop Remote Support

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1207&secure%5Bdisplayable_resource_id%5D=1207&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1207&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=32593&secure%5Bresource_id%5D=1207&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-support&secure%5Btoken%5D=3f13b2c3a329ec09005c69f993bf74d960d9c125ea3282c5e6f2b4afa37ec51f&secure%5Burl%5D=https%3A%2F%2Fwww.splashtop.com%2Flp%2Fremote-support-get-started%3Futm_campaign%3D260312_WW_WW_EN_G2ClicksRS&secure%5Burl_type%5D=free_trial)

---

## Top-Rated Products (Ranked by G2 Score)
### 1. [NinjaOne](https://www.g2.com/products/ninjaone/reviews)
  NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 4,236

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)
- **Compliance:** 8.4/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone)
- **Company Website:** https://www.ninjaone.com/
- **Year Founded:** 2013
- **HQ Location:** Austin, Texas
- **Twitter:** @NinjaOne (3,562 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/6436301/ (2,121 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Owner
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 49% Mid-Market, 43% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (1558 reviews)
- Features (980 reviews)
- Remote Access (955 reviews)
- Automation (908 reviews)
- Customer Support (813 reviews)

**Cons:**

- Missing Features (792 reviews)
- Limited Features (450 reviews)
- Improvement Needed (424 reviews)
- Needs Improvement (409 reviews)
- Feature Issues (346 reviews)

### 2. [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
  TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,772

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.7/10 (Category avg: 8.9/10)
- **Compliance:** 9.0/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.1/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** https://www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer (48,130 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,719 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, IT Manager
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (515 reviews)
- Remote Access (426 reviews)
- Remote Control (341 reviews)
- Easy Access (277 reviews)
- Remote Work (276 reviews)

**Cons:**

- Connection Issues (181 reviews)
- Connectivity Issues (147 reviews)
- Expensive (138 reviews)
- Slow Performance (133 reviews)
- Remote Access Issues (120 reviews)

### 3. [JumpCloud](https://www.g2.com/products/jumpcloud/reviews)
  JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,816

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Compliance:** 8.8/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [JumpCloud Inc.](https://www.g2.com/sellers/jumpcloud-inc)
- **Company Website:** https://jumpcloud.com/
- **Year Founded:** 2012
- **HQ Location:** Louisville, CO
- **Twitter:** @JumpCloud (36,482 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/jumpcloud/ (959 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, System Administrator
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 53% Mid-Market, 36% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (878 reviews)
- Device Management (662 reviews)
- Security (518 reviews)
- Integrations (481 reviews)
- Features (429 reviews)

**Cons:**

- Missing Features (380 reviews)
- Improvement Needed (301 reviews)
- Limited Features (234 reviews)
- Limitations (177 reviews)
- Learning Curve (155 reviews)

### 4. [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews)
  Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 656

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Compliance:** 8.8/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho (137,378 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,531 employees on LinkedIn®)
- **Phone:** +1 (888) 900-9646 

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Manager
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 70% Small-Business, 23% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (143 reviews)
- Remote Access (98 reviews)
- Remote Support (80 reviews)
- Easy Setup (70 reviews)
- Reliability (70 reviews)

**Cons:**

- Remote Access Issues (32 reviews)
- Feature Limitations (21 reviews)
- Connection Issues (17 reviews)
- Not User-Friendly (17 reviews)
- Expensive (15 reviews)

### 5. [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews)
  BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 381

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Compliance:** 9.1/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [BeyondTrust](https://www.g2.com/sellers/beyondtrust)
- **Company Website:** https://www.beyondtrust.com
- **Year Founded:** 1985
- **HQ Location:** Johns Creek, GA
- **Twitter:** @BeyondTrust (14,354 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/294396/ (1,682 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, System Administrator
  - **Top Industries:** Information Technology and Services, Higher Education
  - **Company Size:** 47% Enterprise, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (26 reviews)
- Remote Access (18 reviews)
- Remote Support (15 reviews)
- Reliability (11 reviews)
- Security (11 reviews)

**Cons:**

- Expensive (10 reviews)
- Pricing Issues (8 reviews)
- Complexity (6 reviews)
- Learning Curve (6 reviews)
- Remote Access Issues (6 reviews)

### 6. [AnyDesk](https://www.g2.com/products/anydesk/reviews)
  AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. With offices in Berlin, Clearwater (US), Shanghai, and Hong Kong, AnyDesk is taking a leap forward from Start-up to Scale-Up and expands its business globally continuing its rapid growth. Unparalleled speed, extraordinary ease of use, and highest security standards are our strong suit. AnyDesk offers advanced customization options enabling users to adapt the software to their individual needs. It empowers IT experts, leaders, and novices alike to maximize their efficiency and achieve their goals.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1,065

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Compliance:** 8.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [AnyDesk Software GmbH](https://www.g2.com/sellers/anydesk-software-gmbh)
- **Year Founded:** 2014
- **HQ Location:** Stuttgart
- **Twitter:** @anydesk (7,880 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/8494083/ (359 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Software Developer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 44% Small-Business, 43% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (34 reviews)
- Easy Setup (17 reviews)
- Remote Support (17 reviews)
- File Transfer (16 reviews)
- Remote Control (16 reviews)

**Cons:**

- Connection Issues (10 reviews)
- Remote Access Issues (9 reviews)
- Slow Performance (9 reviews)
- Slow Connectivity (7 reviews)
- Limited Free (6 reviews)

### 7. [PDQ Connect](https://www.g2.com/products/pdq-connect/reviews)
  PDQ Connect is an agent-based endpoint management solution for Windows and macOS, designed for IT administrators and sysadmins. Manage, secure, and automate endpoints across remote, hybrid, and on-site environments without requiring a VPN. Core capabilities include patch management, software deployment, remote desktop access, and vulnerability management. Patch management supports both Windows updates and third-party applications. Vulnerabilities are continuously detected and prioritized using real-world exploit activity in addition to CVSS, enabling remediation based on active risk. Real-time, event-driven automation allows IT teams to execute workflows based on device state and predefined conditions — deployments trigger the moment a condition is met, without waiting for a scheduled window. Offline device deployment queuing ensures no device is skipped regardless of connectivity at the time a deployment runs. The curated package library includes 500+ applications and scripts, sourced directly from publishers, virus-scanned, and typically updated within hours of a new release. Custom multistep packages are supported for proprietary or specialized software. Device groups and inventory provide dynamic and static targeting based on device state, installed software, and custom scan data. Native deployment logging captures failure detail without requiring custom scripts. Remote desktop access supports sessions whether or not an end user is logged in. Multi-tenant support allows IT teams managing multiple environments to operate from a single console. PDQ Connect is SOC 2 certified and includes security features including MFA, role-based access controls, encryption, and audit logging to support compliance requirements. Pricing is publicly available and supports self-service purchasing without requiring a sales call. A 14-day free trial is available with no credit card required. Founded in 2001, PDQ was built by sysadmins, for sysadmins. Backed by a support team with a 95% customer satisfaction score over the past year. Trusted by 30,000+ IT professionals worldwide.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 398

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Compliance:** 9.4/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com)
- **Company Website:** https://www.PDQ.com
- **Year Founded:** 2001
- **HQ Location:** Salt Lake City, Utah, United States
- **Twitter:** @admarsenal (988 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/17961724/ (366 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Systems Administrator
  - **Top Industries:** Information Technology and Services, Primary/Secondary Education
  - **Company Size:** 55% Mid-Market, 14% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (231 reviews)
- Software Deployment (178 reviews)
- Easy Deployment (131 reviews)
- Easy Setup (128 reviews)
- Remote Access (118 reviews)

**Cons:**

- Missing Features (109 reviews)
- Improvement Needed (69 reviews)
- Limited Features (54 reviews)
- Remote Access Issues (35 reviews)
- Deployment Issues (32 reviews)

### 8. [Atera](https://www.g2.com/products/atera/reviews)
  The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing IT Autopilot by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. IT Autopilot doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 1,089

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Compliance:** 8.0/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Atera](https://www.g2.com/sellers/atera)
- **Company Website:** https://www.atera.com
- **Year Founded:** 2011
- **HQ Location:** Tel Aviv
- **Twitter:** @AteraCloud (1,675 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (404 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Manager
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 59% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (594 reviews)
- Features (391 reviews)
- Automation (347 reviews)
- Efficiency (284 reviews)
- Remote Access (267 reviews)

**Cons:**

- Missing Features (269 reviews)
- Limited Features (199 reviews)
- Feature Issues (137 reviews)
- Improvement Needed (137 reviews)
- Needs Improvement (117 reviews)

### 9. [Datto RMM](https://www.g2.com/products/datto-rmm/reviews)
  Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 747

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.4/10 (Category avg: 8.9/10)
- **Compliance:** 8.1/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.6/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya)
- **Company Website:** https://www.kaseya.com/
- **Year Founded:** 2000
- **HQ Location:** Miami, FL
- **Twitter:** @KaseyaCorp (17,429 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,512 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Technician
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 62% Small-Business, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (82 reviews)
- Automation (60 reviews)
- Features (51 reviews)
- Integrations (50 reviews)
- Remote Access (49 reviews)

**Cons:**

- Remote Access Issues (42 reviews)
- Slow Performance (25 reviews)
- Feature Issues (24 reviews)
- Missing Features (24 reviews)
- Needs Improvement (19 reviews)

### 10. [SureMDM by 42Gears](https://www.g2.com/products/suremdm-by-42gears/reviews)
  SureMDM is an intuitive and powerful Unified Endpoint Management (UEM) solution that supports Android, iOS/iPadOS, Windows, Linux, macOS, Wear OS, Chrome OS, VR, and IoT platforms. It also enables management of rugged handhelds and mobile computing devices from various OEMs, along with Peripheral or Things Management capabilities through plugins. In addition, SureMDM has built in Mobile Threat Defense to protect Android devices from cyberthreats, Zero Trust Network Access through SureAccess, and identity security via SureIdP solution.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 94

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Compliance:** 9.0/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [42Gears Mobility Systems](https://www.g2.com/sellers/42gears-mobility-systems)
- **Year Founded:** 2009
- **HQ Location:** Bangalore, Karnataka
- **Twitter:** @42gears (4,942 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/42gears (558 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 47% Mid-Market, 33% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (39 reviews)
- Customer Support (35 reviews)
- Device Management (25 reviews)
- Features (23 reviews)
- Remote Access (18 reviews)

**Cons:**

- Device Management (7 reviews)
- Improvement Needed (7 reviews)
- Poor UI (6 reviews)
- Slow Performance (6 reviews)
- Learning Curve (5 reviews)

### 11. [EV Reach](https://www.g2.com/products/ev-reach/reviews)
  Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 428

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.9/10)
- **Compliance:** 8.4/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.1/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [EasyVista](https://www.g2.com/sellers/easyvista)
- **Company Website:** https://www.easyvista.com
- **Year Founded:** 1988
- **HQ Location:** Noisy-le-Grand
- **Twitter:** @EasyVista (1,284 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/65515/ (360 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Systems Administrator
  - **Top Industries:** Information Technology and Services, Hospital & Health Care
  - **Company Size:** 59% Mid-Market, 31% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (47 reviews)
- Remote Control (32 reviews)
- Remote Access (28 reviews)
- Remote Support (26 reviews)
- Tool Utility (18 reviews)

**Cons:**

- Remote Access Issues (17 reviews)
- Connection Issues (9 reviews)
- Feature Limitations (9 reviews)
- Missing Features (9 reviews)
- Slow Performance (9 reviews)

### 12. [ISL Online](https://www.g2.com/products/isl-online/reviews)
  ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 576

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)
- **Compliance:** 8.4/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com)
- **Company Website:** https://www.PDQ.com
- **Year Founded:** 2001
- **HQ Location:** Salt Lake City, Utah, United States
- **Twitter:** @admarsenal (988 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/17961724/ (366 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Director, CEO
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 50% Small-Business, 24% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (52 reviews)
- Customer Support (26 reviews)
- Remote Support (25 reviews)
- Easy Setup (22 reviews)
- Remote Access (21 reviews)

**Cons:**

- Remote Access Issues (15 reviews)
- Connection Issues (9 reviews)
- Improvement Needed (6 reviews)
- Session Issues (6 reviews)
- Delay Issues (5 reviews)

### 13. [RealVNC](https://www.g2.com/products/realvnc/reviews)
  RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, RealVNC® Connect has the features you need to stay connected. Trusted by IT teams at leading businesses around the world, RealVNC Connect offers affordability, ease of use, and unrivalled security for remote access. For information on our security credentials, visit: https://www.realvnc.com/en/connect/security/


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 416

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)
- **Compliance:** 7.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.7/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [RealVNC](https://www.g2.com/sellers/realvnc)
- **Year Founded:** 2002
- **HQ Location:** Cambridge, United Kingdom
- **Twitter:** @RealVNC (2,210 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1432337/ (129 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 56% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Cross-platform Compatibility (3 reviews)
- Cross-Platform Support (3 reviews)
- File Transfer (3 reviews)
- Reliability (3 reviews)

**Cons:**

- Poor Customer Support (2 reviews)
- Admin Access Issues (1 reviews)
- Billing Issues (1 reviews)
- Connection Issues (1 reviews)
- Inadequate Reporting (1 reviews)

### 14. [Cisco Webex Support](https://www.g2.com/products/cisco-cisco-webex-support/reviews)
  Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services. Key Features and Functionality: - Instant Remote Support Sessions: Initiate support sessions swiftly, allowing representatives to view and control customers' desktops for immediate issue resolution. - Live Chat and Video Conferencing: Engage with customers through high-quality video and chat, facilitating personalized and interactive support experiences. - Remote Desktop Control: Take control of remote desktops to perform tasks such as software installations, updates, and troubleshooting directly on the customer's device. - Unattended Access: Access and manage unattended computers, servers, and point-of-service systems remotely to resolve issues, run patches, and install updates without user intervention. - File Transfer Capability: Transfer files directly to the customer's computer during a session, streamlining the process of providing necessary resources or updates. - System Information Collection: Gather system information with a single click to diagnose issues more effectively and expedite the support process. - Session Recording and Reporting: Record support sessions for quality assurance and training purposes, and utilize detailed reporting functions to analyze and improve support processes. Primary Value and Solutions Provided: Cisco Webex Support enhances customer satisfaction by enabling rapid and effective remote assistance, reducing the need for on-site visits. It boosts support representative productivity through tools like live chat, video conferencing, and remote desktop control, allowing them to handle multiple customers simultaneously. The platform's ability to access unattended systems ensures that support can be provided at any time, addressing issues proactively. By decreasing call times and increasing first-call resolution rates, organizations can reduce overall support costs while delivering high-quality service. Additionally, the secure, scalable nature of the service ensures that support sessions are protected and can grow with the organization's needs.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 42

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Compliance:** 9.2/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (721,495 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,742 employees on LinkedIn®)
- **Ownership:** NASDAQ:CSCO

**Reviewer Demographics:**
  - **Company Size:** 47% Enterprise, 33% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Intuitive (1 reviews)
- Mobile Compatibility (1 reviews)
- Remote Control (1 reviews)
- Remote Support (1 reviews)

**Cons:**

- Difficulty (1 reviews)
- Remote Access Issues (1 reviews)
- Remote Control Issues (1 reviews)
- Slow Performance (1 reviews)

### 15. [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews)
  Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 223

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc)
- **Company Website:** https://www.mitsogo.com/
- **Year Founded:** 2013
- **HQ Location:** San Francisco, CA
- **Twitter:** @thehexnode (17,658 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4823816/ (497 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Business Analyst, IT Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 53% Mid-Market, 35% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (22 reviews)
- Features (21 reviews)
- Device Management (16 reviews)
- Customer Support (15 reviews)
- Policy Management (9 reviews)

**Cons:**

- Lacking Features (8 reviews)
- Expensive (7 reviews)
- Limited Features (7 reviews)
- Missing Features (7 reviews)
- Device Management (6 reviews)

### 16. [SolarWinds DameWare Remote Support](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews)
  Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Remote Support includes the built-in Dameware Mini Remote Control for gaining remote access to Windows®, Linux®, and Mac® OS X® systems. Dameware is a trusted, award-winning brand used by thousands of organizations worldwide. Key Features: • Remotely control computers both inside and outside the network firewall • Supports remote desktop connection to Windows, Linux, and Mac OS X systems • Remotely manage and troubleshoot Windows computers and Active Directory® (AD) domains • Deliver on-the-go support with remote access from iOS® and Android® devices • Supports Smart Card logon and authentication


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 68

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.2/10 (Category avg: 8.9/10)
- **Compliance:** 9.2/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds (19,616 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,818 employees on LinkedIn®)
- **Ownership:** NYSE: SWI

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Education Management
  - **Company Size:** 50% Mid-Market, 35% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Affordable (1 reviews)
- Automation (1 reviews)
- Remote Access (1 reviews)
- Remote Control (1 reviews)


### 17. [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews)
  LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization options, Rescue is built to serve teams of all sizes, from small help desks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 191

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Compliance:** 9.0/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.7/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** https://www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto (41,280 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (1,004 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 37% Mid-Market, 35% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Remote Access (5 reviews)
- Remote Support (5 reviews)
- Remote Control (4 reviews)
- Customer Support (3 reviews)

**Cons:**

- Expensive (3 reviews)
- Feature Limitations (2 reviews)
- Limited Features (2 reviews)
- Ticketing Issues (2 reviews)
- Admin (1 reviews)

### 18. [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews)
  IT teams often juggle a patchwork of RDP (Remote Desktop Protocol) apps, SSH (Secure Shell) clients, and scattered password vaults. Remote Desktop Manager (RDM) turns that sprawl into one searchable inventory—complete with Windows, macOS, Linux, and mobile clients—so technicians spend time fixing issues, not hunting connection strings. Highlights at a glance Launch 50 + protocols from one list—no copy-paste required. Keep credentials safe yet handy with shared and personal vaults. Enforce least privilege automatically by linking RBAC to your IdP (Identity Provider). Prove compliance fast with in-depth logs and one-click exports—no custom scripts. The Remote Connection & IT Management package extends that toolbox. Gateway swaps point-to-point VPNs (Virtual Private Networks) for JIT (Just-in-Time) tunnels, while Devolutions Hub (cloud SaaS [Software-as-a-Service]) or an on-premises (on-prem) Devolutions Server supplies central vaulting and role-based access control. Everything flows through RDM’s intuitive UI (User Interface), moving you from ad-hoc fixes to policy-driven access in days, not months. With RDM and the full package in place, your team can manage every session from one console—securely, efficiently, and without workflow disruption.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 195

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Compliance:** 8.4/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.1/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Devolutions](https://www.g2.com/sellers/devolutions)
- **Year Founded:** 2010
- **HQ Location:** Lavaltrie, Quebec
- **Twitter:** @DevolutionsInc (1,249 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1533251/ (230 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Small-Business, 41% Mid-Market


#### Pros & Cons

**Pros:**

- Mobile Compatibility (3 reviews)
- Password Management (3 reviews)
- Remote Access (3 reviews)
- Cross-Platform (2 reviews)
- Customer Support (2 reviews)

**Cons:**

- Delay Issues (1 reviews)
- Integration Difficulty (1 reviews)
- Learning Curve (1 reviews)
- Pricing Issues (1 reviews)
- Slow Performance (1 reviews)

### 19. [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews)
  Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get seamless access to files and applications, while enabling IT administrators to centrally deploy and control permissions, ensuring both efficiency and security. Key features include: File Transfer Remote Reboot Remote Print Multi-to-Multi Monitor User role and access management Chat (in-session and outside-session) Share screen via weblink Remote reboot and Wake-on-LAN Session recording Two users in one computer Remote stylus USB device redirection Mic passthrough Ultra high-quality audio (256k or 384k) YUV 4:4:4 (Better color accuracy) SSO Integration Granular Permissions and Scheduled Access Android/IoT Unattended Access APIs, IP Whitelist, Connector


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 502

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Compliance:** 8.2/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc)
- **Company Website:** https://www.splashtop.com
- **Year Founded:** 2006
- **HQ Location:** Cupertino, CA
- **Twitter:** @splashtop (5,224 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1944335/ (344 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, President
  - **Top Industries:** Accounting, Information Technology and Services
  - **Company Size:** 81% Small-Business, 15% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (64 reviews)
- Easy Setup (37 reviews)
- Remote Access (26 reviews)
- Easy Access (20 reviews)
- Affordable (19 reviews)

**Cons:**

- Remote Access Issues (21 reviews)
- Connection Issues (13 reviews)
- Feature Limitations (9 reviews)
- Not User-Friendly (8 reviews)
- Slow Performance (8 reviews)

### 20. [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)
  ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 472

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Compliance:** 8.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise)
- **Company Website:** https://www.connectwise.com/
- **Year Founded:** 1982
- **HQ Location:** Tampa, FL
- **Twitter:** @ConnectWise (14,935 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,388 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Manager
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 67% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (6 reviews)
- Remote Access (6 reviews)
- Remote Work (6 reviews)
- Easy Communication (5 reviews)
- Reliability (5 reviews)

**Cons:**

- Expensive (4 reviews)
- Remote Access Issues (4 reviews)
- Internet Dependency (2 reviews)
- Not User-Friendly (2 reviews)
- Security Concerns (2 reviews)

### 21. [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews)
  LogMeIn Resolve is a modern unified endpoint management (UEM) platform designed for internal IT teams and managed service providers (MSPs). Built for IT professionals to centralize management and security of their IT environments more effectively, the platform offers proactive remote monitoring and management (RMM), remote access and support, asset management, service management, mobile device management (MDM), AI-driven automation and reporting, and so much more. These features all contribute to faster, more effective problem-solving and IT management. Additionally, Resolve is built on the industry's first zero-trust architecture, helping IT teams mitigate threats and securely manage devices. The platform extends capabilities even further through integrations with leading tools like Acronis, Microsoft Teams, Microsoft Intune, Logitech, Jira Service Desk, ConnectWise PSA, HaloPSA, and SentinelOne, to optimize IT resources and streamline workflows.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 446

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.7/10 (Category avg: 8.9/10)
- **Compliance:** 8.3/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.6/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** https://www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto (41,280 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (1,004 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, IT Director
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 43% Mid-Market, 37% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (54 reviews)
- Remote Control (29 reviews)
- Remote Access (26 reviews)
- Remote Support (25 reviews)
- Customer Support (23 reviews)

**Cons:**

- Remote Access Issues (14 reviews)
- Expensive (12 reviews)
- Slow Performance (12 reviews)
- Technical Issues (10 reviews)
- Connection Issues (9 reviews)

### 22. [SecureLink Customer Connect](https://www.g2.com/products/securelink-customer-connect/reviews)
  Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 32

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Compliance:** 9.7/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [SecureLink](https://www.g2.com/sellers/securelink)
- **Year Founded:** 2003
- **HQ Location:** Austin, TX
- **Twitter:** @securelink (42 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/101420/ (130 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care, Computer Software
  - **Company Size:** 53% Enterprise, 31% Mid-Market


### 23. [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)
  Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 310

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.2/10)
- **Quality of Support:** 7.4/10 (Category avg: 8.9/10)
- **Compliance:** 7.7/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.6/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya)
- **Company Website:** https://www.kaseya.com/
- **Year Founded:** 2000
- **HQ Location:** Miami, FL
- **Twitter:** @KaseyaCorp (17,429 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,512 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Director
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 52% Small-Business, 42% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (10 reviews)
- Automation (9 reviews)
- User Interface (9 reviews)
- Features (8 reviews)
- Intuitive (6 reviews)

**Cons:**

- Missing Features (5 reviews)
- Connectivity Issues (4 reviews)
- Remote Access Issues (4 reviews)
- Slow Performance (4 reviews)
- Connection Issues (3 reviews)

### 24. [Surfly](https://www.g2.com/products/surfly/reviews)
  Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on 


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 90

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Compliance:** 8.8/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Surfly](https://www.g2.com/sellers/surfly)
- **Year Founded:** 2012
- **HQ Location:** Amsterdam, Netherlands
- **Twitter:** @Surfly (905 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1943587/ (29 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Financial Services, Information Technology and Services
  - **Company Size:** 44% Small-Business, 34% Mid-Market


### 25. [Help Lightning](https://www.g2.com/products/help-lightning/reviews)
  Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 62

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.5/10 (Category avg: 8.9/10)
- **Compliance:** 8.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Help Lightning](https://www.g2.com/sellers/help-lightning)
- **Year Founded:** 2016
- **HQ Location:** Birmingham, AL
- **Twitter:** @helplightning (3,968 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10175859/ (18 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Chemicals, Information Technology and Services
  - **Company Size:** 40% Mid-Market, 37% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (8 reviews)
- Customer Support (6 reviews)
- Screen Sharing (4 reviews)
- Reliability (3 reviews)
- Service Quality (3 reviews)

**Cons:**

- Delay Issues (6 reviews)
- Connectivity Issues (3 reviews)
- Screen Resolution (3 reviews)
- Screen Sharing (3 reviews)
- Connection Issues (2 reviews)



## Parent Category

[IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure)



## Related Categories

- [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)
- [Patch Management Software](https://www.g2.com/categories/patch-management)
- [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)



---

## Buyer Guide

### What You Should Know About Remote Support Software

### What is Remote Support Software?

Remote support software is software used by IT technicians to provide real-time support to both internal and external users’ computers and other devices from a remote location. It utilizes the internet to connect to computers and devices at any location to perform both troubleshooting and administrative tasks. 

These platforms leverage remote access software to give instant access to IT technicians from any place, at any time. During a remote session, the technician can take the charge of the remote system and perform the intended tasks.

With many employees working remotely, it is challenging for IT technicians to provide in-person assistance. Remote support solutions make it easier for both parties to keep the systems updated and risks at bay. The purpose of the software is to ease the overall process of troubleshooting and maintaining both company and end-user devices.

#### What Types of Remote Support Software Exist?

The types of remote support systems are usually determined by whether the end user is present at the remote device during a session provided by an IT technician.

**Unattended remote support**

Unattended access is when an IT technician can connect to a remote device without the presence of the end user. To make this possible, support teams deploy an agent app on all the remote devices. IT technicians can connect to any remote device at any given time using this agent app.

**Attended remote support**

This type of remote IT support is often referred to as on-demand or ad-hoc support. It is a type of support where the end user requests assistance from the support team. Unlike unattended support, this type of software does not require any prior setup. Methods of authorization vary in different solutions. In this type, the end user needs to generate a session code. Then it is shared with IT technicians who help the team gain access to the end-user device.

### What are the Common Features of Remote Support Software?

Remote support software has reformed the IT support industry in more ways than one. While in a session, a technician can always access the remote device using these tools. To provide enterprise-grade support to the customers remotely, below are some must-have features in a remote support solution:

**Remote access and control:** This feature forms one of the basic requirements of any remote support system. It helps the technician view and control remote devices. Remote diagnostics can also extract information about remote devices, including device name, IP address, event logs, and running processes.

**Unattended remote access:** This feature allows the technician to access the client’s device remotely even without the end user present. Without unattended access, the client needs to perform the simplest of the functions like software updates. This can be inconvenient for both technician and the client. Technicians can also perform maintenance when the end user is away from the device to minimize their idle time.

**File sharing:** This feature helps in solving common issues like replacing outdated files, corrupt files, and files containing malware. It also makes it easy for the technicians to access files on the remote computer. There are generally two types of file transfers: first, the IT technician transfers files to a remote device. This allows the software to be installed directly. The second type is when the file is sent to the client via chat and then the installation can be done by the client himself.

**Multi-monitor navigation:** Multiple screens can be viewed using the same screen setup. During a remote IT support session, accessing multiple screens connected to a remote system could be a challenge. This feature allows instant sharing of data between monitors which can reduce the session time significantly.

**Screen sharing:** This feature allows sharing the screen of the end user to other IT technicians or support team members if required. It also helps technicians add annotations to enhance support or training processes. 

**Security:** With the current advancements in technology, there is always a threat of customer data getting attacked by cybercriminals. It becomes necessary to have built-in security features. This provides users a secure remote access to the systems.

**Branding and customization:** Remote support solutions coming from a well-known brand are always preferred by organizations. This provides a sense of trust amongst clients, and customization makes the use of remote support software feasible.

**Visual communication options:** Part of the frustration with remote IT support comes from not being able to physically indicate things: one cannot point to a part of the screen, and gesturing doesn’t help either. Remote support solutions offer visual communication options like chat, annotations, and pings so that even if the user and support personnel aren’t in the same room, information can be communicated effectively.

**Encrypted viewership:** The user who is on the receiving end of remote assistance can attest to the experience of feeling vulnerable. Another user using their device, with full remote access to their data, using their device almost freely. Remote support software offers data encryption so that the connection is secure and no data is misplaced.

**Cross-platform support:** Managed services providers (MSPs) usually have a huge customer base. It is crucial to have a cross-platform support feature in the remote assistance software. At the minimum, it should support Windows, Linux, and macOS devices. Ideally, remote support tools should also support iOS and Android mobile devices.

**Session recording:** This feature helps the users record and store sessions for training activities. It can help hire new technicians in IT teams quickly and easily.

Other Features of Remote Support Software: [Advanced Security Features](https://www.g2.com/categories/remote-support/f/advanced-security-features)

### What are the Benefits of Remote Support Software?

With advancements in technology, the need for installing remote IT support software is also on the rise. The software benefits both the admins and the users in the following ways:

**Saves time:** Remote support solutions support analysts and administrators who no longer need to physically go from desk to desk or location to location to provide troubleshooting and administrative assistance.

**Saves cost:** The cost of employing on-site support teams for every location serviced can add up quickly, especially when different locations require technical support at different rates. Remote support software allows companies to centralize their IT support teams in one location that can serve every user, saving the cost of keeping support staff on site at every location.

**Increases support efficiency:** Because devices can be accessed remotely at any time, troubleshooting and administrative tasks can be performed either at the convenience of the user or while the user is away, which can prevent disruption to daily workflow.

**Streamlines remote work for employees:** Due to the COVID-19 pandemic, many organizations have switched to remote work. With remote access, employees can work safely on any device, platform, or network. Remote desktop functions allow them to remotely access important files and share their screen for online meetings. ** **

**Helps maintain a ticketing system:** Allocating docket numbers to each query has a huge impact on customer service. It helps in tracking and solving issues at the earliest. This ultimately helps in achieving customer satisfaction.

### Who Uses Remote Support Software?

With more people working from home, tools that support remote work have become increasingly important for many organizations. With the future workforce becoming decentralized, here are the types of users of remote support software:

**IT technicians:** They are the internal users of remote support systems. They use this software to assist other staff members of the organization internally. 

**Customers:** For the companies that supply the remote support software, customers are the external users of the software.

#### Software Related to Remote Support Software

Related solutions that can be used together with remote support solutions include:

[Remote desktop software](https://www.g2.com/categories/remote-desktop) **:** It allows technicians to connect to the other device in a remote location. Remote support software facilitates this further, providing more extensive functionalities designed towards helping users and performing troubleshooting, maintenance, and other administrative tasks on those desktops.

[Help desk](https://www.g2.com/categories/help-desk) **and** [service desk software](https://www.g2.com/categories/service-desk) **:** Remote support software pairs extremely well with help desk and service desk software for IT support teams. Help desk software helps provide a customer with information and support regarding a company’s products or services. The inquiries are submitted using multiple channels including email, phone, or social media. Service desk software provides incident tracking, user connectedness, and even knowledge management, where remote support solutions then come in to help support analysts provide the user with the assistance they require.

[IT management software](https://www.g2.com/categories/it-management) **:** Remote support software will generally be paired with, or even rolled up under IT management solutions. While remote support solutions can function as standalone products, pairing them with IT management solutions can diversify their use cases and help companies offer a greater depth of service.

### Challenges with Remote Support Software

This software solves many issues of IT assistance. However, it inevitably comes with its own challenges. Below is a list of commonly witnessed challenges within remote support systems:

**Connectivity issues:** Because the support in this software occurs entirely through an internet connection, connectivity issues can end up bottlenecking the support experience. If implementing a remote IT support solution, users must be sure that network connectivity for the end user and support technicians can be maintained to the best possible standard.

**Hardware dilemma:** What if the issue isn’t the device’s software, but a physical issue with the device’s hardware? Unfortunately, remote support software loses capability there. Because support happens remotely and excludes hardware, companies may end up trading quicker software support times for slower hardware support.

**Privacy:** Taking control of another person’s computer remotely comes with a certain privacy risk. In the wrong hands, losing control of one’s own computer means entirely compromised data on the computer or an entire network. It’s important for companies implementing remote support tools to utilize strong [endpoint protection software](https://www.g2.com/categories/endpoint-protection) to protect internal devices.

### Which Companies Should Buy Remote Support Software?

**Small businesses:** Since budgets are a constraint for small businesses, maintaining a large IT support team is a challenge. With a small team, assisting all employees in person is difficult. This is where remote support software plays a major role. It lets one technician manage multiple tasks concerning remote devices.

**Enterprises:** Enterprises have a large number of employees. With a different setup, such organizations need a varied set of features with their system. With branding and customization, it is possible to get a whole new version of any remote support software. 

### How to Buy Remote Support Software

#### Requirements Gathering (RFI/RFP) for Remote Support Software

Before starting to look for a suitable remote support solution, it is important to understand the needs for which the software will be used. Internal uses of the software could be limited to the staff of the organization, whereas external uses could help serve clients at remote locations. It can also be interesting to know which devices the software supports at the organization.

#### Compare Remote Support Software Products

**Create a long list**

This is the stage when the organization can have a look at different vendors offering various features. Making a long list of vendors helps in distinguishing the software closely matching the requirements. 

**Create a short list**

After the team understands the offerings by all the vendors in the list, the best fits are shortlisted. This gives the team a better perspective for evaluation. The shortlist can also be created based on factors like the user friendliness of the software, security provided by the vendor, and types of customer support available (live chat, mobile, Twitter).

**Conduct demos**

Demos are a great way to verify the offerings promised by the vendor on paper versus actual implementation. Demos can help provide the technical team or the team who will use the software an understanding of how the software works.

#### Selection of Remote Support Software

**Choose a selection team**

A winning team would usually consist of a security expert to decide on the ease of use of the software, IT technicians who would be handling the software, a legal team for the contractual agreements, and finally the decision makers of the organization. 

**Negotiation**

Depending on the budget that is allocated at the beginning of the remote support software buying process, the team can discuss the price range with vendors. The software comes in licensed prices which gives companies a scope to negotiate since the pricing goes per user. 

**Final decision**

This is the final but the most crucial step of the remote support software buying process. The team decides to purchase the software that provides the highest value and lies in the best interest of the organization. While doing so, it is recommended to inform the vendors that have not been shortlisted about the organization’s decision of going ahead with other vendors.

### What Does Remote Support Software Cost?

There are different models of remote support solutions, depending on which the cost is determined. The cost of the software depends on factors like the number of users, technology complexity, number of apps supported, and number of locations.

#### Return on Investment (ROI)

A major concern of most small companies is meeting vast industry-specific IT needs. In such times, investing in buying a remote support software could prove a real challenge. However, looking at the returns that the solution provides makes it easier to make buying decisions. Depending on the needs of the organization, remote support software usually comes in two models: the break-fix model and managed IT services. 

### Remote Support Software Trends

**Clientless remote support**

With remote support software adopting the Internet of Things (IoT), Artificial Intelligence (AI), and Machine Learning (ML), the technicians will be able to use the software with ease. The algorithm trained to take the actions when required should eliminate the need of the end user being present at the device while the assistance is being provided.