This is a reliable product, and I really appreciate being able to have three screens open at once. Review collected by and hosted on G2.com.

I can't say it's perfect, but I really love this product. Review collected by and hosted on G2.com.

As an IT technician supporting multiple client environments, Splashtop has become an essential part of my toolkit. Whether I'm providing helpdesk support, accessing servers, or troubleshooting desktops, it delivers reliable, high-speed remote access every time. Review collected by and hosted on G2.com.

Adding users to specific machines is more tedious than it should be. The process isn’t very intuitive, especially when managing access across multiple clients. I'd love to see improvements in how user permissions are assigned at scale specifically a way to assign our team to all devices and user accounts to limited devices. Review collected by and hosted on G2.com.

My favorite thing about this is the UI and how I'm able to manage splash top users and computers. I do like how they are separated in different areas and getting users to enroll is very self-explanatory as they can do it themselves. The ease of implementation is very easy. I haven't used the customer support as the product has been seamless. Users use this program daily and I recommend this product over RDP as it is safer. And like I said ease of integration is very good. Review collected by and hosted on G2.com.

One of the things I don't like about managing splash top is when you add uses to computers there isn't a way to filter the user you want to add, you have to search for the user and that's really hard especially when you have a lot of users enrolled in the platform. Review collected by and hosted on G2.com.

This has significantly increased my earning potential while drastically reducing travel costs and time to resolution.

The sessions are encrypted, so I have very little concern about security. I use a password that I generate to allow access, so even if someone gains access to my account, they would not be able to access any systems remotely.

It is well-suited for attended and unattended support of computers.

I have had very little need for support but when I do they are very responsive Review collected by and hosted on G2.com.

Support of iOS devices is limited to the SOS product, which is a limitation I'd like to see removed. I think iOS access should be rolled into the base product. Review collected by and hosted on G2.com.

It was a simple install via Ninja One. Made it easy, with one click, to get on any machine. Worked very well and did not have any issues. Review collected by and hosted on G2.com.

At times, there was significant lag when working with customers. Review collected by and hosted on G2.com.

We’ve been using Splashtop Remote Access for three years, and it has consistently delivered reliable access for our employees working from home or on mobile devices. Connections are always fast and stable, and the interface is very intuitive. The streamer is simple to deploy on computers, and whenever I’ve had questions, the live chat support has been excellent in providing quick answers. We use it daily in our work environment, and the pricing is very reasonable. I highly recommend this product Review collected by and hosted on G2.com.

Splashtop’s remote access works very well, but the built-in antivirus feature still feels limited compared to other solutions. One improvement I’d like to see is making the antivirus dashboard accessible from mobile devices, so administrators can easily monitor and manage threats on the go. Additionally, the threat notifications can sometimes be vague or difficult to interpret, and the level of support around these alerts could be stronger. Overall, the remote access experience is excellent, but the antivirus functionality has room for improvement. Review collected by and hosted on G2.com.

Splashtop is a quick and easy solution to accessing office workstations while out of the office. Getting it up and running is super simple, it allows access to multiple workstations across multiple users, and is accessible across multiple devices. Review collected by and hosted on G2.com.

Splashtop is ultimately streamer - so you are going to get the downsides of "streaming" your workstation to an external device no matter how good it is. There is a slight delay/lag, and if you have a different number of monitors at work and on your remote device, switching between the different screens can be a pain. But for anything less than having a standalone workstation at your house, this is a pretty great solution. Review collected by and hosted on G2.com.

I like how quick it is to launch Splashtop Remote Access and how good the control is when I use it. I especially like the file sharing, that's a really strong feature. It was super easy to set up Splashtop Remote Access. Review collected by and hosted on G2.com.

I would like even better picture quality when I remote control. Review collected by and hosted on G2.com.

I like that Splashtop Remote Access mirrors my agency management system, making it feel like I'm in the office with no real change. It's also easy to use, which is a big plus for me. Review collected by and hosted on G2.com.

I occasionally can't sign in to Splashtop Remote Access, but other than that, everything's fine. Review collected by and hosted on G2.com.

It works well, and is easy to set up and use. Love the accessibility and responsiveness of staff and support when I submit a ticket. Very clear and concise answers, quick responses, and helpful. Review collected by and hosted on G2.com.

Online chat has been extremely frustrating. Staff can't answer a simple question and simply keep restating what I already know. We kept going in circles and I actually thought I was talking to a bot. Review collected by and hosted on G2.com.