I love using Splashtop Remote Access because it allows me to comfortably handle issues from home, without having to physically be in the store. This capability is invaluable, especially when there are problems with orders across all our stores, as I can remotely access and resolve them efficiently. This remote accessibility not only simplifies the process but also gives me the opportunity to spend more time with my family, enhancing my work-life balance. Additionally, its ease of use over the phone is a fantastic feature, allowing me to address any customer issues seamlessly. The initial setup of Splashtop Remote Access was also straightforward, taking approximately five minutes per store, which is highly commendable. Overall, I am thoroughly pleased with how everything functions perfectly and seamlessly with Splashtop Remote Access, which is why I would rate it a perfect 10 out of 10 and highly recommend it to others. Review collected by and hosted on G2.com.

None Review collected by and hosted on G2.com.

Ease of use and pricing. Appears fast and not bloated. Review collected by and hosted on G2.com.

I have to pay an annual cost, one time purchase would have been better Review collected by and hosted on G2.com.

The remote access allows me to troubleshoot with clients when they are working on bookkeeping programs or spreadsheets without leaving my office thereby allowing me to have a more efficient use of my time and also making it more convenient to my clients to receive support immediately when they run into problems. I use the remote access frequently; it is easy to log in and use the program. My clients find it easy to implement the program using the link to set it up on their computer. Review collected by and hosted on G2.com.

Sometimes internet connections are slow because some of my clients do not have updated internet connections for faster speeds. Review collected by and hosted on G2.com.

Splashtop has been reliable for my use over several years. Review collected by and hosted on G2.com.

The reminder of maintenance which appears on the software screen until the company has completed it. Obviously this is a great that the makers are giving the user lots of time to understand the services will not be available for an hour in weeks to come. However, it would be nice if it could be acknowledged by the end user and then removed. Review collected by and hosted on G2.com.

I really love Splashtop Remote Access because it greatly facilitates my tasks as a technical manager and IT specialist. It simplifies my life and makes managing computers much more seamless. Thanks to Splashtop, I can solve complex problems with a simple click, even when I'm not physically present at the office, which is a major asset in my work at the radio station where everything is automated. This software allows me to access and modify the program easily, even during a last-minute program change, without needing to be on-site. I have been using Splashtop Remote Access for over two years and I really appreciate its services. Its ease of installation is also a strong point, as all I need to do is download the software, install it, and then I can easily access all the machines. Based on my experience with other software, I have found that Splashtop Remote Access is better, especially in terms of structuring, computer access, and technical support, which further simplifies my tasks. Review collected by and hosted on G2.com.

What I find frustrating with Splashtop Remote Access is its reliance on a high-quality Internet connection. When I am in areas with a weak connection, like 3G instead of 4G, it becomes very difficult to access remote computers. This constraint requires a lot of patience to work efficiently remotely. Review collected by and hosted on G2.com.

I like how easy it is to connect to remote computers instantly with smooth performance and minimal lag. The interface is simple, and setup takes just a few minutes. It’s also great that it supports multiple users and devices with good security features. Review collected by and hosted on G2.com.

Sometimes the session can drop if the internet connection is unstable, and the mobile app interface could be a bit more user-friendly. Apart from that, it works very reliably for daily use. Review collected by and hosted on G2.com.

Good quality agent, allows for fluid and secure remote access to endpoints. Review collected by and hosted on G2.com.

Complicated to use in environments with HTTPS proxies. Review collected by and hosted on G2.com.

High level of security. Simple functionality. The new vulnerability scan is impressive. Am not aware of any competitor product which rivals Splashtop in function, pricing, and security. Review collected by and hosted on G2.com.

Wish they would provide security updates on a more frequent basis. Specifically, it would be helpful to read what types of security updates are being issued, as security is the #1 priority for me when it comes to remote access solutions. Review collected by and hosted on G2.com.

What I like best about Splashtop Remote Access is how it combines high-performance remote connections with broad device/platform support. It’s built so that you can access Windows & Mac Review collected by and hosted on G2.com.

While Splashtop delivers strong remote-access performance, it is heavily dependent on a stable, high-quality internet connection—users report issues like lag or dropped sessions when bandwidth or network conditions degrade. Review collected by and hosted on G2.com.

Easy-to-implement tool, logs, user management, security, customer support, and integration with other solutions. Review collected by and hosted on G2.com.

I did not find any negative item about Splashtop Remote. Review collected by and hosted on G2.com.