--- title: Splashtop Remote Access Reviews meta\_title: 'Splashtop Remote Access Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 518 reviews by the users' company size, role or industry to find out how Splashtop Remote Access works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 518 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- ### Splashtop Remote Access Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Splashtop, making it perfect for customer support and novice users alike. [(61 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1572855&qs=pros-and-cons#reviews) Users value the **easy setup** of Splashtop Remote Access, making it a seamless choice for efficient remote access. [(35 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1572813&qs=pros-and-cons#reviews) Users value the **convenient remote access** of Splashtop, enabling easy connection to their office from anywhere. [(25 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573091&qs=pros-and-cons#reviews) Users love the **easy access** to their PCs anywhere, allowing efficient remote assistance and productivity. [(19 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573238&qs=pros-and-cons#reviews) Users highlight the **efficiency of remote support** , enabling seamless assistance and saving valuable time across the organization. [(19 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573880&qs=pros-and-cons#reviews) Users face **remote access issues** due to tedious user management and dependency on stable internet connections, impacting performance. [(22 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573033&qs=pros-and-cons#reviews) Users experience **connection issues** with Splashtop, facing lag and dropped sessions due to unstable internet quality. [(13 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573019&qs=pros-and-cons#reviews) Users face **feature limitations** with unattended access and compatibility issues, affecting their overall experience with Splashtop. [(8 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573098&qs=pros-and-cons#reviews) Users find Splashtop Remote Access **not user-friendly** , citing confusing plans and intrusive update prompts disrupting their experience. [(7 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573434&qs=pros-and-cons#reviews) Users experience **slow performance** with Splashtop, facing lag and disconnections during remote access sessions. [(7 mentions)](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573688&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Splashtop Remote Access ##### 1. Ease of Use Users value the **ease of use** of Splashtop, making it perfect for customer support and novice users alike. [ See 61 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1572855&qs=pros-and-cons#reviews) See Related User Reviews TL Tiago L. Small-Business (50 or fewer emp.) 5.0/5 "Great remote access agent" What do you like about Splashtop Remote Access? Good quality agent, allows for fluid and secure remote access to endpoints. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Easy to Use, Responsive Support That Listens" What do you like about Splashtop Remote Access? Ease of use and support team takes feedback to create new features. ##### 2. Easy Setup Users value the **easy setup** of Splashtop Remote Access, making it a seamless choice for efficient remote access. [ See 35 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1572813&qs=pros-and-cons#reviews) See Related User Reviews GC Gabriela C. 4.5/5 "Effortless Setup, Impressive Functionality but Lacking File Drag & Drop" What do you like about Splashtop Remote Access? I like that Splashtop Remote Access allows us to see the last time a user has logged in and what user is currently logged in. This feature helps me kn ![Peter W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter W.") PW Peter W. 5.0/5 "Fast, Secure, and Cost-Effective Remote Access" What do you like about Splashtop Remote Access? I appreciate the speed and simplicity of Splashtop Remote Access. It does exactly what I need, even from my smartphone. If I need a file, I can simply ##### 3. Remote Access Users value the **convenient remote access** of Splashtop, enabling easy connection to their office from anywhere. [ See 25 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573091&qs=pros-and-cons#reviews) See Related User Reviews TL Tiago L. Small-Business (50 or fewer emp.) 5.0/5 "Great remote access agent" What do you like about Splashtop Remote Access? Good quality agent, allows for fluid and secure remote access to endpoints. GC Gabriela C. 4.5/5 "Effortless Setup, Impressive Functionality but Lacking File Drag & Drop" What do you like about Splashtop Remote Access? I like that Splashtop Remote Access allows us to see the last time a user has logged in and what user is currently logged in. This feature helps me kn ##### 4. Easy to Access Users love the **easy access** to their PCs anywhere, allowing efficient remote assistance and productivity. [ See 19 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573238&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Works great!" What do you like about Splashtop Remote Access? The ability to limit or change access so easily, the connection is simple and strong, and the only time I have issues is if my own internet is spotty. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Splashtop has worked great so far!" What do you like about Splashtop Remote Access? The ease of access. It's very simple to explain how to access your remote PC to end users. ##### 5. Remote Support Users highlight the **efficiency of remote support** , enabling seamless assistance and saving valuable time across the organization. [ See 19 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573880&qs=pros-and-cons#reviews) See Related User Reviews NS Nicholas S. Small-Business (50 or fewer emp.) 4.5/5 "Intuitive UI, Secure Remote Access" What do you like about Splashtop Remote Access? I really appreciate how Splashtop Remote Access simplifies remote connectivity for my end users, allowing them to access their work computers using th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "It's plug & play setup,robust security,reliability with 100% productivity with emrgency situations." What do you like about Splashtop Remote Access? I love it for plug and plug setup which is seamless within minutes am up and using it. Stand out with robust security with admin control to restrict u ### 5 Cons or Disadvantages of Splashtop Remote Access ##### 1. Remote Access Issues Users face **remote access issues** due to tedious user management and dependency on stable internet connections, impacting performance. [ See 22 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573033&qs=pros-and-cons#reviews) See Related User Reviews GC Gabriela C. 4.5/5 "Effortless Setup, Impressive Functionality but Lacking File Drag & Drop" What do you dislike about Splashtop Remote Access? I don't like that the ability to restart or wake up a device never seems to work for me. I also wish the remote interface allowed for drag and drop fi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Very Easy to Use for End Users and Support Technicians" What do you dislike about Splashtop Remote Access? There have been a few times not been able to connect to users laptops. But these issues seem to come and go and cannot seem to pinpoint on why can not ##### 2. Connection Issues Users experience **connection issues** with Splashtop, facing lag and dropped sessions due to unstable internet quality. [ See 13 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573019&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Reliable, Secure, and Cost-Effective Remote Work Tool" What do you dislike about Splashtop Remote Access? Inconsistent connection stability (lags/drops), limited advanced features compared to enterprise-tier competitors, and a less modern user interface ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Very Easy to Use for End Users and Support Technicians" What do you dislike about Splashtop Remote Access? There have been a few times not been able to connect to users laptops. But these issues seem to come and go and cannot seem to pinpoint on why can not ##### 3. Feature Limitations Users face **feature limitations** with unattended access and compatibility issues, affecting their overall experience with Splashtop. [ See 8 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573098&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Reliable, Secure, and Cost-Effective Remote Work Tool" What do you dislike about Splashtop Remote Access? Inconsistent connection stability (lags/drops), limited advanced features compared to enterprise-tier competitors, and a less modern user interface ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Easy to Use, Responsive Support That Listens" What do you dislike about Splashtop Remote Access? it is not as robust in managing large teams that need fine access to various groups ##### 4. Not User-Friendly Users find Splashtop Remote Access **not user-friendly** , citing confusing plans and intrusive update prompts disrupting their experience. [ See 7 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573434&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Reliable, Secure, and Cost-Effective Remote Work Tool" What do you dislike about Splashtop Remote Access? Inconsistent connection stability (lags/drops), limited advanced features compared to enterprise-tier competitors, and a less modern user interface ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Powerful Functionality and Great Value with Endless Possibilities" What do you dislike about Splashtop Remote Access? The GUI is a bit complicated and can feel slightly confusing at first. ##### 5. Slow Performance Users experience **slow performance** with Splashtop, facing lag and disconnections during remote access sessions. [ See 7 mentions ](https://www.g2.com/products/splashtop-remote-access/reviews?filters%5Bsentiment_snippet%5D=1573688&qs=pros-and-cons#reviews) See Related User Reviews AP Adam P. Mid-Market (51-1000 emp.) 5.0/5 "Cost-Effective, Reliable Remote Access" What do you dislike about Splashtop Remote Access? My only complaint is that we have trouble with certain Intel graphic drivers. Artifacts of windows stay on the screen or the refresh is drastically de ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Perfect for Working from Home" What do you dislike about Splashtop Remote Access? Sometimes it disconnects at random or slows down MC Maria C. 11/24/2025 "Streamlined Store Operations with Remote Ease" 5/5 What do you like best about Splashtop Remote Access? I love using Splashtop Remote Access because it allows me to comfortably handle issues from home, without having to physically be in the store. This capability is invaluable, especially when there are problems with orders across all our stores, as I can remotely access and resolve them efficiently. This remote accessibility not only simplifies the process but also gives me the opportunity to spend more time with my family, enhancing my work-life balance. Additionally, its ease of use over the phone is a fantastic feature, allowing me to address any customer issues seamlessly. The initial setup of Splashtop Remote Access was also straightforward, taking approximately five minutes per store, which is highly commendable. Overall, I am thoroughly pleased with how everything functions perfectly and seamlessly with Splashtop Remote Access, which is why I would rate it a perfect 10 out of 10 and highly recommend it to others. Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? None Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? I use Splashtop Remote Access to log in to all POSs, handling employee clock-ins, inventory checks, and online transactions remotely. It allows me to resolve store issues from home, saving time and enhancing work-life balance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") AE Verified User in Entertainment Small-Business (50 or fewer emp.) 6/25/2026 "Easy to Use, Well-Priced, and Fast" 4/5 What do you like best about Splashtop Remote Access? Ease of use and pricing. Appears fast and not bloated. Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? I have to pay an annual cost, one time purchase would have been better Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? I have multiple computers I need to manage remotely, some of the with no keyboard. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Small-Business (50 or fewer emp.) 3/5/2026 "Efficient Remote Troubleshooting That Clients Appreciate." 5/5 What do you like best about Splashtop Remote Access? The remote access allows me to troubleshoot with clients when they are working on bookkeeping programs or spreadsheets without leaving my office thereby allowing me to have a more efficient use of my time and also making it more convenient to my clients to receive support immediately when they run into problems. I use the remote access frequently; it is easy to log in and use the program. My clients find it easy to implement the program using the link to set it up on their computer. Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? Sometimes internet connections are slow because some of my clients do not have updated internet connections for faster speeds. Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? Splashtop Remote allows for more efficient use of my time and it is very convenient for my customers when they need support with computer problems. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 3/17/2026 "Rock-Solid Reliability You Can Count On" 5/5 What do you like best about Splashtop Remote Access? Splashtop has been reliable for my use over several years. Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? The reminder of maintenance which appears on the software screen until the company has completed it. Obviously this is a great that the makers are giving the user lots of time to understand the services will not be available for an hour in weeks to come. However, it would be nice if it could be acknowledged by the end user and then removed. Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? Splashtop allows me to easily do software updates on client computers in the field. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![HEROS T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HEROS T.") HT HEROS T. 11/7/2025 "Facilitate Remote Access, Need a Good Connection" 4/5 What do you like best about Splashtop Remote Access? I really love Splashtop Remote Access because it greatly facilitates my tasks as a technical manager and IT specialist. It simplifies my life and makes managing computers much more seamless. Thanks to Splashtop, I can solve complex problems with a simple click, even when I'm not physically present at the office, which is a major asset in my work at the radio station where everything is automated. This software allows me to access and modify the program easily, even during a last-minute program change, without needing to be on-site. I have been using Splashtop Remote Access for over two years and I really appreciate its services. Its ease of installation is also a strong point, as all I need to do is download the software, install it, and then I can easily access all the machines. Based on my experience with other software, I have found that Splashtop Remote Access is better, especially in terms of structuring, computer access, and technical support, which further simplifies my tasks. Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? What I find frustrating with Splashtop Remote Access is its reliance on a high-quality Internet connection. When I am in areas with a weak connection, like 3G instead of 4G, it becomes very difficult to access remote computers. This constraint requires a lot of patience to work efficiently remotely. Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? I use Splashtop Remote Access to access computers remotely, solve sound issues, file access, and video connections. It facilitates the management of technical tasks and allows for program modifications without being physically present, which simplifies my work in radio. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Shane .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shane .") S Shane . Sr. Customer Support and onboarding Executive Mid-Market (51-1000 emp.) 10/14/2025 "Reliable and Easy Remote Access Tool" 5/5 What do you like best about Splashtop? I like how easy it is to connect to remote computers instantly with smooth performance and minimal lag. The interface is simple, and setup takes just a few minutes. It’s also great that it supports multiple users and devices with good security features. Review collected by and hosted on G2.com. What do you dislike about Splashtop? Sometimes the session can drop if the internet connection is unstable, and the mobile app interface could be a bit more user-friendly. Apart from that, it works very reliably for daily use. Review collected by and hosted on G2.com. What problems is Splashtop solving and how is that benefiting you? Splashtop allows me to access client systems and work remotely without being physically present. It helps save time, improves response speed for support tasks, and makes it easy to troubleshoot or update systems from anywhere. This has greatly improved productivity and reduced downtime. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TL Tiago L. Eng. Small-Business (50 or fewer emp.) 9/24/2024 "Great remote access agent" 5/5 What do you like best about Splashtop Remote Access? Good quality agent, allows for fluid and secure remote access to endpoints. Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? Complicated to use in environments with HTTPS proxies. Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? Allows for fluid and fast remote access to endpoints to troubleshoot problems or execute regular maintenance tasks. Review collected by and hosted on G2.com. Show More 3/26/2026 Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 2/5/2026 "At the moment, Best Solution Available." 5/5 What do you like best about Splashtop Remote Access? High level of security. Simple functionality. The new vulnerability scan is impressive. Am not aware of any competitor product which rivals Splashtop in function, pricing, and security. Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? Wish they would provide security updates on a more frequent basis. Specifically, it would be helpful to read what types of security updates are being issued, as security is the #1 priority for me when it comes to remote access solutions. Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? Solves a lot of unnecessary travel time to go on-site for a variety of issues. Saves time while also allowing for remote system monitoring via the Splashtop status tools. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shihan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shihan S.") SS Shihan S. Program Manager Small-Business (50 or fewer emp.) 10/27/2025 "Fast, Secure, and Reliable Remote Access with Splashtop" 4.5/5 What do you like best about Splashtop Remote Access? What I like best about Splashtop Remote Access is how it combines high-performance remote connections with broad device/platform support. It’s built so that you can access Windows & Mac Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? While Splashtop delivers strong remote-access performance, it is heavily dependent on a stable, high-quality internet connection—users report issues like lag or dropped sessions when bandwidth or network conditions degrade. Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? It removes the dependency on being physically at a machine or connected to a corporate‐VPN: you can remotely access work desktops, servers or development machines from anywhere. It bridges platform and location boundaries: whether your machine is Windows, macOS, Linux, mobile or even behind virtual infrastructure, you still get access. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ericson O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ericson O.") EO Ericson O. Especialista de Processos Enterprise (\> 1000 emp.) 2/12/2026 "Splashtop Remote: easy to implement, with logs, secure, user management, and great support" 5/5 What do you like best about Splashtop Remote Access? Easy-to-implement tool, logs, user management, security, customer support, and integration with other solutions. Review collected by and hosted on G2.com. What do you dislike about Splashtop Remote Access? I did not find any negative item about Splashtop Remote. Review collected by and hosted on G2.com. What problems is Splashtop Remote Access solving and how is that benefiting you? Users of our clients being helped by our company's Service Desk! There are various issues and we use SOS and Streamers methods. Review collected by and hosted on G2.com. 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