Chad K.
CK
Chad K.
Director of IT
Restaurants
Mid-Market (51-1000 emp.)
"Easy GPO Deployment and Admin Credential Auto-Fill That Saves Time"
5/5
What do you like best about Splashtop Remote Support?

Easy deployment via GPO. Using it to log in to computer is simple. My favorite feature is being able to log in with admin credentials and then any installation needed I can just click a button to auto-fill admin creds rather than having to type them in each time, truly a time-save daily and hourly. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

Honestly, I cannot think of anything I would consider a negative. Review collected by and hosted on G2.com.

MF
Michelle F.
Chief Technology Officer
Small-Business (50 or fewer emp.)
"Effortless Setup and Daily Reliability for Our Team"
5/5
What do you like best about Splashtop Remote Support?

This software is easy to use and fits well with our internal processes and requirements. The initial setup was smooth, and I appreciate how straightforward it is to modify, add, or remove users through the admin features. Our team relies on it daily without encountering any problems. Customer support has been excellent, though we have rarely needed to reach out to them. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

I can't think of anything I dislike about the application. Review collected by and hosted on G2.com.

MJ
Matthew J.
MIS Support
Information Technology and Services
Mid-Market (51-1000 emp.)
"Effortless Setup and Daily Use, with Rare Minor Glitches"
5/5
What do you like best about Splashtop Remote Support?

Splash top remote support is simple to use and setting it up literally takes 2 minutes. I use it every day and it makes my job a lot less stressful. I am sure the customer support is on point, but to be honest I have never had a need to contact them. I really enjoy the number of features it has, one of my favorites being the task manager button at the top. Integrating it into new pcs is 1 click, and the install is super easy. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

The only thing I dislike, and it rarely happens is that I have had where it will log a user out of their account for some reason. Again, it is so rare that I have never had a need to contact support. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Knowledgeable Support with Creative, Outside-the-Box Thinking"
4.5/5
What do you like best about Splashtop Remote Support?

Knowledgeable interaction. Willingness to think outside the box. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

I cannot think of anything that I dislike. Review collected by and hosted on G2.com.

Nitesh W.
NW
Nitesh W.
Technical Support Manager
Small-Business (50 or fewer emp.)
"Unattended Access Anywhere with Splashtop Remote—Even on Android"
5/5
What do you like best about Splashtop Remote Support?

Unattended Access is best part as well as software available on android phone so we can ablw to access machine any time from anywhere. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

Overall all good with Splashtop Remote Application Software. Just recommendations related to pricing as per other competitors available in market Review collected by and hosted on G2.com.

Michael M.
MM
Michael M.
"Fast, Reliable, But Lacks Monitoring Features"
4/5
What do you like best about Splashtop Remote Support?

I like how Splashtop Remote Support lets me easily get access to customers, whether attended or not attended. Adding new customers is very easy because I can just give them a few simple instructions. The setup was very easy, taking no time at all to set everyone up. I find it reliable and very quick. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

I wish Splashtop Remote Support had monitoring capabilities for customers' computers, like checking CPU speed, hard drive usage, and identifying heating issues or things that may need maintenance. It would be great if I could address these issues by logging in if something goes wrong. Review collected by and hosted on G2.com.

Response from Sakima Ng of Splashtop Remote Support

Hello Michael,

Thank you for sharing your positive experience with Splashtop. We're pleased to hear that our product has provided reliable access to your customers and that the setup was quick and easy. As for monitoring your customers' computers, we offer Remote Support with the Endpoint Management add-on, which enables users to create configurable alerts. This allows you to configure specific thresholds on what you wish to monitor that will alert you. Please use the link provided to learn more. Your feedback is greatly appreciated. Thank you for choosing Splashtop.

See how Splashtop Remote Support improved
GC
Gabriela C.
Mid-Market (51-1000 emp.)
"Quick and Easy to Use, But Needs Better File Sharing"
4.5/5
What do you like best about Splashtop Remote Support?

I like that it's easy to help people, I can help them quickly and without needing to explain how to access any service. It helps save other people time in their work and saves me time while I help others. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

I would like the file sharing option to be faster. Review collected by and hosted on G2.com.

KR
Kenneth R.
IT administrator
Small-Business (50 or fewer emp.)
"Simple Setup, Robust Remote Features"
5/5
What do you like best about Splashtop Remote Support?

I really appreciate how easy it is to remote in using Splashtop Remote Support; it simplifies my tasks considerably in the IT field. Its feature of displaying a comprehensive list of system specifications and the last login details of clients is extremely helpful and allows for efficient management and upgrade decisions. The setup process was super simple, which made the transition seamless for my team. I value how Splashtop Remote Support has streamlined solving customer issues related to emails and computers, and after using it for such a long period, over five years, I've found it reliable and efficient. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

I feel like sometimes the connection can be buggy if people are using a different version of Splashtop Remote Support than you are. Review collected by and hosted on G2.com.

Michael S.
MS
Michael S.
IT Manager
Enterprise (> 1000 emp.)
"Effortless Remote Support with Splashtop"
5/5
What do you like best about Splashtop Remote Support?

I think the Edu discount is amazing, and the ease of use is great. It’s really simple, just launch the app on the endpoint and enter the code. I also appreciate the ability to remote into any endpoint we have, whether it's a server, Mac, or Windows, making the user feel in control. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

I would like to be able to easily brand it for my company so it looks more in line with our other software. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Easy to use and deploy"
5/5
What do you like best about Splashtop Remote Support?

I love the capability to access users remotley without having them log into anything. The ease of use is great with this platform and deployment was a few clicks away. Highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

I haven't found any just yet as it's still anew platform for me. Everything is working as expected. Review collected by and hosted on G2.com.