I use Splashtop Autonomous Endpoint Management to automatically install updates and patches on endpoints for my client workstations. A day doesn't go by that I am not remoting into a computer using Splashtop. It makes it easy to manage updates on the endpoints, view what updates are needed, view hardware and software inventory, and so much more. I can also remote into a command prompt and run commands without actually having to remote into the computer and interrupt the user. Creating update schedules and policies is very easy. It also works fantastic with Splashtop Endpoint Security! Review collected by and hosted on G2.com.

I'm not really sure that there is anything. Review collected by and hosted on G2.com.

I have used Splashtop daily in my job as an IT Specialist for over 10 years. I tried other products but Splashtop has been the best and most reliable, far and away. I've used it to connect to coworkers computers on the other side of the world, without any difficulty. I love that it gives me administrator privileges right at the onset, signed on as the user who is not an administrator. That has made a huge difference. Review collected by and hosted on G2.com.

Sometimes it's hard navigating when people have multiple monitors. Not sure what the fix would be for that. Review collected by and hosted on G2.com.

Splashtop was easy to integrate when our organization first moved to it a few years back and we've been using it ever since. Either install the agent manually or have an app management system push the agent to all endpoints (like Intune, in our case), and you're quickly managing all of your devices. It's very easy to connect to endpoints using the GUI, and seamless to the end user when needing to run Powershell. The chat function works well when a phone call isn't already active, and file transfer is easy. Anytime we've needed to contact Splashtop support (whether for technical issues or basic troubleshooting), they were quick to respond and helpful. Updates are also easy to complete from their portal or through the app itself. Review collected by and hosted on G2.com.

Rarely, we'll have a user whose agent doesn't start when logged in. We have a remediation script in Intune we can run to force the service to start, but this is an occasional rare annoyance. Review collected by and hosted on G2.com.

Easy access to help remotely support users even when they are not on the network. Review collected by and hosted on G2.com.

Automatic updating of the Streamer is hit or miss. Review collected by and hosted on G2.com.

We have been using Splashtop's remote access throughout the whole org to remotely access business machines. We as IT utilizing it at its fullest to provide tech support to end users effectively.

Couple features that I find very helpful to me:

1) WAN/LAN IP addresses:

while troubleshooting DHCP, DNS related errors, instead of asking user to follow tedious steps and get info, we can directly view these details. WAN info help us make a guess of their physical location if they are working from office or home.

2) Activity status:

If I have to work on a machine, I can quickly see if the machine is currently being used or free to work on.

3) Last online/Offline.

4) I can create groups and allow access to particular machines to the clients or departments.

Customer Support:

I haven't had extensive experience with support as this product doesn't give any problems which you can't resolve on your own. In rare cases I had to reach out to them. they were cordial and got their response after little wait.

Deployment/Implementation:

It was really easy to generate deployment codes and send it out to users to set it up. This was a real breeze.

Security:

The 2FA is proving to be very essential for us as we are using it in healthcare industry and privacy is a primary objective there. Review collected by and hosted on G2.com.

I haven't had extensive experience with support as this product doesn't give any problems which you can't resolve on your own. In rare cases I had to reach out to them. their turnaround time was quick.

Some things I disklike about product itself:

. The streamer update service runs in background which causes the streamer app to become offline sometimes. User needs to restart the network adapter or computer make it come back online so it can be accessed remotely again.

. Create groups/teams and set remote machine permissions. Essentially to apply ACLs on multiple groups. right now, it applies to whole tenant. Review collected by and hosted on G2.com.

Very user friendly. Easy software to deploy and have users create a remote access pin. Review collected by and hosted on G2.com.

IP conflicts are numerous. Splashtop does not auto correct nor identify duplicate MACs/IP's Review collected by and hosted on G2.com.

One of the standout features of Splashtop Autonomous Endpoint Management is its ability to streamline and automate routine tasks, which significantly boosts efficiency across our service desk operations. I particularly appreciate the intuitive interface and the real-time visibility it provides into endpoint health and performance. It empowers our team to proactively address issues before they escalate, reducing downtime and improving user satisfaction. The automation capabilities are a game-changer—they allow us to focus more on strategic initiatives rather than manual troubleshooting. Review collected by and hosted on G2.com.

While Splashtop Autonomous Endpoint Management offers strong automation and visibility features, one area that could use improvement is the granularity of reporting and analytics. At times, the data views feel a bit limited when trying to drill down into specific endpoint behaviors or historical trends. Enhanced customization in reporting would make it even more valuable for strategic decision-making and compliance tracking. That said, the platform is evolving quickly, and I’m optimistic that future updates will address these gaps. Review collected by and hosted on G2.com.

I have been using Splashtop Remote Support almost daily to access and manage Windows, Mac, and Linux systems. Overall, it has become an indispensable tool in my workflow, offering reliable and seamless remote access across different operating systems. I can even get access to machines that are not directly licensed through Splashtop SOS. My subscription allows me to group computers by customer and to offer individual users access to a subset of machines as necessary so they can work remotely when out of the office or for support personnel to get to the systems they need access to.

One of the standout features for me is its excellent support for multiple platforms. Being able to connect quickly to Windows, Mac, and Linux machines without compatibility issues saves me a lot of time and effort. The connection stability and speed are consistently solid.

Security is a top priority for remote support, and Splashtop delivers with end-to-end encryption and other security measures. This reassures me that sensitive data remains protected during remote sessions.

The product offers useful features such as remote printing, remote wake, reboot, file transfer, and multi-monitor support. These tools enhance my ability to troubleshoot effectively and manage systems remotely.

Considering the robustness of features and reliability, I find the pricing to be reasonable and a good value for daily use.

Their support team deserves special mention. Whenever I’ve needed assistance, they’ve been helpful, responsive, and knowledgeable—promptly resolving my issues and providing clear guidance. Review collected by and hosted on G2.com.

I would like the licensing model to allow more gradual growth. To grow from 100 users to the next level is too large. I would rather see a 10 user pack offering Review collected by and hosted on G2.com.

I really enjoy the information the dashboards can provide and allowing you to quickly see which devices are falling into certain categories to take action. One of the features we have gotten the most use out of thus far is the OS Patching. It has been helpful to get that setup and now that it has the capabilities to push Windows 11 updates too. This will be very helpful as we get closed to Microsoft's EOL for Windows 10. Review collected by and hosted on G2.com.

I haven't run into too many headache causing issues but there have been times in the OS Patching interface where devices will display that no updates are available but when clicking into the PC details it does have updates available. One other piece would be related to OS Patches not seeming to always push when available by itself? We have a policy setup for devices that is set to Approve "Features Updates" but after days a device that we see has an update does not seem to auto update so we end up going to manually push it at times. Overall I love the direction AEM is going though! Review collected by and hosted on G2.com.

Ability to easily remote into computers and android devices and control them. Review collected by and hosted on G2.com.

The tools aren't as powerful as BeyondTrust (Bomgar) but for our needs it is enough. Review collected by and hosted on G2.com.