--- title: Spiro Reviews meta_title: 'Spiro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 101 reviews by the users' company size, role or industry to find out how Spiro works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 101 scale: '5' date_modified: '2026-08-11' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Spiro Reviews **Vendor:** Spiro Technologies, Inc. **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 101 ## About Spiro Spiro is an AI-powered CRM designed specifically for manufacturers and distributors. The Spiro platform highlights the customers that need attention or present growth opportunities, and proactively recommends specific actions to be taken. Customers save time with Spiro’s automated data collection, and grow their business by 32% within the first two years of using Spiro. For more information, visit https://www.spiro.ai. ## Spiro Pros & Cons **What users like:** - Users commend Spiro for its **ease of use** , streamlining workflows and automating tasks for greater efficiency. (6 reviews) - Users love the **efficiency** of Spiro, with automated updates and reminders saving precious CRM time daily. (5 reviews) - Users value the **automation features** of Spiro, enjoying seamless updates and stress-free client follow-ups. (2 reviews) - Users value the **automated contact management** of Spiro, significantly reducing manual efforts and enhancing productivity. (2 reviews) - Users love Spiro for its **easy customization** , allowing tailored workflows and effortless adjustments to fit diverse needs. (2 reviews) - Users appreciate the **easy implementation** of Spiro, allowing quick setup and seamless integration into their workflows. (2 reviews) - Easy Setup (2 reviews) - Lead Management (2 reviews) - Organization Efficiency (2 reviews) - Users appreciate the **user-friendly design** of Spiro, which streamlines tasks and enhances productivity for sales teams. (2 reviews) **What users dislike:** - Users face **integration issues** with Spiro, making it challenging to connect with existing systems effectively. (4 reviews) - Users find Spiro’s **steep learning curve** challenging, particularly for advanced features and those unfamiliar with AI-driven systems. (3 reviews) - Users find the **time-consuming integration challenges** with existing systems hinder their overall experience with Spiro. (3 reviews) - Users feel that the **limited customization** of Spiro's pipeline stages restricts their sales process flexibility and efficiency. (2 reviews) - Users find the **expertise required** for Spiro challenging, particularly those unfamiliar with AI-driven CRMs and automation. (1 reviews) - Users experience **limited features** with Spiro, facing integration issues and insufficient automation between applications. (1 reviews) ## Spiro Reviews ### 1. Efficient CRM with Room for GDPR Enhancements **Rating:** 4.5/5.0 stars **Reviewed by:** Karl S. | Senior Cloud & DevOps Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Spiro?** The automated activity logging is hands down my favorite feature. It pulls every client email, call and meeting recap automatically, so I never have to chase sales colleagues for conversation details or waste time manually updating CRM entries. The account health dashboards are built for B2B tech clients, and the churn risk warnings let me resize our GDPR-compliant hybrid cloud storage and compute ahead of contract renewals. The bidirectional ERP sync is another huge win; it links customer purchased service tiers to our actual cloud resource allocation, making audit cross-checks far smoother and preventing unnecessary over-provisioning of infrastructure. **What do you dislike about Spiro?** Spiro’s out-of-the-box privacy settings aren’t built to fit German GDPR and ISO 27001 requirements. There’s no native toggle to lock all client data to EU servers, nor customizable tiered retention policies for archived customer records. We had to build custom middleware just to pass annual audits. It also doesn’t offer native integrations for our DevOps monitoring tools Grafana and Prometheus. If I want to compare client account health with real-time cloud consumption data, I have to export two separate CSV files and manually merge them in Excel every week. No pre-made DevOps widgets or dashboard templates exist for our hybrid cloud workflows either. **What problems is Spiro solving and how is that benefiting you?** Before Spiro, customer conversations, contract orders and cloud project requests were split across emails, spreadsheets and our old basic CRM. I spent hours every week reconciling disjointed information to plan CI/CD deployments and cloud scaling. Now all client interactions live in one unified system. Automated logging cuts down admin work drastically, ERP sync keeps billing and resource data aligned, and early churn alerts let me adjust infrastructure proactively. This eliminates guesswork and reduces wasted cloud spending while keeping our service provisioning matched to each client’s actual contracted needs. ### 2. Streamlined Compliance with Extensive Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Spiros S. | Senior Client Accounting & Compliance Manager, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2026 **What do you like best about Spiro?** As an accounting compliance manager, the platform’s automatic call and email capture is its biggest strength. Every client interaction is permanently logged to create tamper-proof audit trails that check all boxes for German tax auditors under HGB and GoBD, cutting out endless manual note-taking before filing seasons. All client financial data is protected with end-to-end encryption that complies fully with GDPR. The built-in ERP sync pulls invoices and booking records automatically, and customizable retention settings let us mirror Germany’s legally mandated document storage windows without external spreadsheets. **What do you dislike about Spiro?** The biggest pain point is the absence of native integration with DATEV, the standard German accounting software. We have to run tedious manual CSV exports and imports to keep transaction data synced while maintaining GoBD traceability. The default audit report layouts don’t match the format local tax authorities demand, so every export needs extensive editing before submission. Permission controls are overly simplistic; I can’t restrict junior accountants from viewing full confidential client financial data, forcing me to add extra GDPR monitoring workflows. There are also no pre-set retention cycles aligned with HGB multi-year fiscal archive requirements, so I must manually adjust timelines for every client dataset. **What problems is Spiro solving and how is that benefiting you?** Our old workflow required manually tracking every client call, email and invoice record across scattered spreadsheets, which created incomplete, hard-to-prove audit trails that put us at risk of tax office penalties. Spiro centralizes all client correspondence and financial data in one encrypted hub, auto-generating immutable logs that satisfy German regulatory standards. This drastically slashes repetitive admin work and removes compliance gaps during annual audits. ### 3. AI-Powered Automation with Smart Relationship Insights and Proactive Reminders **Rating:** 5.0/5.0 stars **Reviewed by:** Albert A. | Voice L1 technical support Experience Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Spiro?** AI-powered automation: It automatically captures emails, meetings, and interactions, reducing the need for sales reps to enter data manually. * Relationship management: It helps identify who has the strongest relationships with customers and prospects within an organization. * Proactive reminders: Instead of waiting for users to create tasks, it can suggest follow-ups and remind salespeople about opportunities that may need attention. **What do you dislike about Spiro?** The AI-driven workflow may require an adjustment period for teams accustomed to traditional CRMs. * Depending on the organization’s processes, customization options may be less extensive than some enterprise-focused platforms. **What problems is Spiro solving and how is that benefiting you?** For me, the biggest benefit is increased efficiency and visibility. Instead of spending time entering data, I can focus on engaging with customers and managing my team. ### 4. Effortless Management and Powerful Automation with Spiro **Rating:** 5.0/5.0 stars **Reviewed by:** Kaylynn A. | Inside Sales Specialist, Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Spiro?** I really appreciate how easy Spiro is to manage and implement. The automation features and reporting capabilities are also things I love about it. Currently, we are in the process of training our regional managers to show them just how user-friendly Spiro is. Our goal is to have even more users across different departments making use of it. Personally, I use Spiro several times a day, whether I’m checking information or adding new data. **What do you dislike about Spiro?** We've encountered some integration issues between Spiro and our other systems. Spiro isn't fully operating in the background as we had hoped yet. Additionally, the level of automation between certain applications is still somewhat limited. **What problems is Spiro solving and how is that benefiting you?** Spiro serves as our central CRM and ERP data hub, allowing us to track opportunities and activities efficiently. This setup helps other departments stay informed about the current open pipelines. Additionally, we can generate sales reports directly from Spiro, eliminating the need to rely on multiple other applications. ### 5. Proactive AI Boosts CRM Efficiency but Setup Can Be Challenging **Rating:** 4.5/5.0 stars **Reviewed by:** Ritik P. | Commission Sales Associate **Reviewed Date:** December 17, 2025 **What do you like best about Spiro?** Organizations and users really value Spiro for its proactive AI assistant and its ability to eliminate manual data entry, making it very user-friendly and efficient for sales teams. Key features that stand out include: Automated Data Entry, which drastically reduces time spent on administrative tasks by gathering data from emails, calls, texts, and integrated systems automatically. This feature ensures comprehensive and accurate data is always available for reporting and analytics. Users also appreciate Spiro for its Proactive Reminders and Next Steps, where the AI assistant generates and prioritizes daily to-do lists and follow-ups. The intuitive interface and ease of use are often commended, encouraging high user adoption. Furthermore, Spiro's comprehensive analytics and reporting capabilities are a hit, providing rich, real-time insights with customizable dashboards. **What do you dislike about Spiro?** Spiro sales CRM software indicates areas for improvement generally fall into: integration difficulties, a steep learning curve for advanced features (like reporting), and occasional data accuracy problems. Some users have also noted a potential time-consuming aspect if integration with existing systems is challenging. **What problems is Spiro solving and how is that benefiting you?** Spiro automates manual data entry, improves follow-up efficiency, enhances pipeline visibility, bridges sales-operation gaps, and prioritizes leads, boosting productivity. It offers mobile access and simplifies quoting, solving key inefficiencies in my B2B sales processes. ### 6. Best CRM Ever **Rating:** 5.0/5.0 stars **Reviewed by:** brad e. | Chief Financial Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Spiro?** Spiro is the most intuitive and CRM we have come across. It reduces and eliminates much of the manual task based inputs sales people hate. **What do you dislike about Spiro?** Nothing. There is not anything that we dislike about Spiro in the 18 months since we have deployed it, **What problems is Spiro solving and how is that benefiting you?** The collections of customer interactions and communications. A central HUB for those that sell and support customers can understand what is happening across the company. ### 7. Proactive AI Insights That Transform Pipeline Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sneha D. | Manager product sales, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Spiro?** What I like best about Spiro is its proactive AI-driven insights, which help identify opportunities and risks without requiring manual data entry. It makes pipeline management faster, smarter, and more accurate. **What do you dislike about Spiro?** One area I dislike about Spiro is that the learning curve can feel a bit steep, especially for users who are not familiar with AI-driven CRMs. It takes some time to fully understand all the automation features. **What problems is Spiro solving and how is that benefiting you?** Spiro is helping solve the problem of manual data entry and inconsistent follow-ups. By automating these tasks, it ensures that no opportunities are missed and that communication stays timely. This has improved my productivity and given me better visibility into my pipeline. Option 2 — Detailed & Impact-Focused Spiro solves several key challenges: Automating ### 8. Automatic Sales Activity Capture That Keeps Everything Organized **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Spiro?** is how automatically it captures and organizes sales activity without requiring constant manual input from the team. **What do you dislike about Spiro?** In some cases, i might want more control over how data is captured or displayed **What problems is Spiro solving and how is that benefiting you?** Spiro reduces the need for manual data entry and constant follow-up from sales reps ### 9. Easiest CRM to use **Rating:** 5.0/5.0 stars **Reviewed by:** Mike W. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Spiro?** Spiro automates so much of the typical CRM data entry that you can instead get right to the insights and information that matters. Our sellers love it for the easy logging of events and interactions and the reporting suite that they are comfortable using on their own. As a leader, I love the dashboards that we customized to clearly display the metrics that matter for our business so we can share performance transparently across the team. **What do you dislike about Spiro?** With such an open and customizable system, I wish there was an easier way to continuously improve. New features are released often and we don't yet have a solid way to integrate and update our processes to take advantage. I think the Spiro team could step in here to drive more value for customers. **What problems is Spiro solving and how is that benefiting you?** Spiro automatically logs all customer orders and interactions across the company. With that we built dashboards to show us how we're performing against goals and to ensure we're maintaining relationships with customers, partners, and prospects appropriately. We also built business insights into the system for use as a weekly business review. ### 10. Spiro has made us efficient and effective with all our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Amy B. | Sales Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Spiro?** I like the AI features of Spiro and the constant reminders, follow up, and assistant tools to allow my sales team to sell and not worry about the admin duties. Spiro is user friendly, customizable, and always evolving to make our day to lives better. It is an excellent tool for any industry to use and grow with their customers. **What do you dislike about Spiro?** The down side to Spiro would be we did not find the company earlier. No matter what I ask the team is always will to explore options, work arounds, or new developments to even exceed my expectations. What's not to like? **What problems is Spiro solving and how is that benefiting you?** Time saving, efficiency, organization, follow up, data, customer review, growth opportunities etc ### 11. Easy to use and frequently helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Spiro?** It is quick to use, holds all of our data as needed, and works great from the sales side of things. The 'assistant' feature is particularly helpful - I can set unique reminders based on which pipeline stage a client is in. **What do you dislike about Spiro?** The analytics takes some time to get the hang of. There are plenty of statistics to view, and they're very helpful once you can build some dashboards. **What problems is Spiro solving and how is that benefiting you?** We have a large number of clients, so a CRM is essential to keep track of everything. ### 12. Intuitive CRM with so many customisations **Rating:** 4.5/5.0 stars **Reviewed by:** BAKTHAVATHCHALAM K. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Spiro?** It's easy to use and efficient. It's ai features are helpful. **What do you dislike about Spiro?** When we introduced it to our team it required steep learning curve. **What problems is Spiro solving and how is that benefiting you?** It's a CRM tool with so many ai features and easy to use interface. It's helps to automate the data collection and make the task easier. ### 13. SPIRO is our Partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Allen K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Spiro?** Flexibility as well as the ability to make Sprio our own. I love the fact we can be our own administrator and customize as we see fit. We continue to evolve, and we can easily add/modify as our sales organization develops. Plus the Customer Success team is just amazing! Very responsive and knowledgable. Plus, I love the fact there are regular calls that explain updates, improvments, and future features. **What do you dislike about Spiro?** While the reporting is pretty easy, it can be a bit tricky depending on complexity of the report. The CS team is quick to jump in, but if you are a do-it-yourselfer, it can stump you from time to time. **What problems is Spiro solving and how is that benefiting you?** Visibility to sales team pipeline and priorities. ### 14. SFDC power user tries something new **Rating:** 4.5/5.0 stars **Reviewed by:** Scott Z. | VP Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Spiro?** Solid CRM/SFA... But their customer intimacy and "above and beyond" service levels are the real reasons for championing this solution. **What do you dislike about Spiro?** I am a power user and there are features that really appeal to someone like me, but not to a market in its entirety. If history is an indicator, these features will be added over time. I'm probably best characterized as "impatient," **What problems is Spiro solving and how is that benefiting you?** ICs need to remain organized. I am solely focused on new business and this tool provides everything I need to assist in my ongoing sales efforts. At the Company, Contact and Opportunity levels it's very complete. We have it integrated into Hubspot for Marketing Automation - which extends the value across our enterprise and enables a level of interoperability that's required in our ultra competitive market. ### 15. Spiro excels as a Sales CRM in streamlining workflows and optimize sales performance. **Rating:** 4.5/5.0 stars **Reviewed by:** Hisham S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Spiro?** User-friendly interface with intuitive navigation. Comprehensive customer support and training resources. Customizable dashboards and reporting tools for tailored analytics. **What do you dislike about Spiro?** Advanced features may require additional customization. **What problems is Spiro solving and how is that benefiting you?** Pipeline Management: Spiro offers robust pipeline management capabilities with customizable workflows and real-time insights. Sales managers can track progress, forecast accurately, and identify potential bottlenecks for timely intervention. ### 16. A CRM for All **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Spiro?** The ease of use for users and administrators. The simple and easy customization of fields and report building. Reports auto update without having to rerun a query manually as an administrator. Lots of customization of user views in both the CRM and the reporting sides to ensure that private information or user-sensitive accounts are kept secure. A wonderful support staff that respond quickly. **What do you dislike about Spiro?** Not everything is perfectly customizable without help from Spiro staff; fields can be tricky to organize and use in filters; report building takes practice and can be difficult for those who are more technologically-challenged or inexperienced. **What problems is Spiro solving and how is that benefiting you?** Spiro is ensuring that we can readily track and maintain a functioning database of customers (current, new, and prospective), easily allowing for collaboration of various representatives and account holders with those customers, and identifying areas of improvement or touchpoints for the customers most important to us. The pipeline is a particular favorite-- Spiro helped us build a visual representation of our sales process and where each sales opportunity falls within that process. This keeps our opportunities moving and ensures that our management staff is keeping our sales representatives targeted and effective. ### 17. Allows Sales to concentrate on Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Andy C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Spiro?** The ease of our Sales team to work in Spiro, and for Management to get current updates on activities **What do you dislike about Spiro?** Difficult to remember how to create special reports unique to us. **What problems is Spiro solving and how is that benefiting you?** Ability to track activities of Sales, and to spot bottlenecks in thier process so that they can be addressed. The customer tracking has also greatly improved. ### 18. Keeps me organized **Rating:** 5.0/5.0 stars **Reviewed by:** Peter H. | Regional Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Spiro?** It's easy to use, and tracks all my contact with customers. **What do you dislike about Spiro?** This is a hard question. Every time I find something I dislike, I let Spiro know and they seem to be able to fix it. **What problems is Spiro solving and how is that benefiting you?** Keeping contacts up to date on a timely basis. Allowing me to view a customer's past sales history before a meeting. ### 19. Spiro **Rating:** 5.0/5.0 stars **Reviewed by:** Fenia M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Spiro?** Spiro integrates with popular CRM (Customer Relationship Management) systems such as Salesforce, enabling seamless data synchronization and ensuring consistency across platforms. This integration allows sales reps to access and update customer information directly from Spiro, eliminating the need for duplicate data entry and enhancing workflow efficiency. **What do you dislike about Spiro?** While the AI-powered sales assistant is a key feature of Spiro, some users may have concerns about relying heavily on AI for critical sales decision-making. Although the AI assistant can provide valuable insights and recommendations, human judgment and intuition are still important in sales. Users should balance the assistance provided by the AI with their own expertise and experience. **What problems is Spiro solving and how is that benefiting you?** Collaboration and communication among sales team members are vital for effective sales execution. Spiro offers features such as activity tracking, team collaboration, and shared calendars to foster collaboration and ensure everyone is aligned. Sales reps can share information, coordinate efforts, and provide updates seamlessly, improving teamwork and productivity. ### 20. Great CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Spiro?** I like that it keeps track of notes for each lead as well as sends reminders daily or weekly for you to remember to reach out to leads. **What do you dislike about Spiro?** Nothing! All good things to say about Spiro. **What problems is Spiro solving and how is that benefiting you?** Spiro is helping me to stay organized and on top of all leads and potential customers. ### 21. A smart, time-saving CRM system. Awesome support and on-boarding team. **Rating:** 5.0/5.0 stars **Reviewed by:** Leonard F. | Southwest Regional Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Spiro?** Spiro is a very intuitive system. I have it linked to my email server, and it logs communications appropriately and enters new contacts into my CRM system automatically. **What do you dislike about Spiro?** There are no major downsides that I have experienced. The team at Spiro has done a great job customizing a solution for our company. Some of the features might be a little unstreamlined at first, but the team has done a great job of making continued improvements to streamline quoting and customer management tools. **What problems is Spiro solving and how is that benefiting you?** Spiro has helped our organization share customer information more thoroughly. Sharing opportunities and tasks is simple in Spiro, and the management team has full insight into daily activities and opportunities. It saves a lot on reporting for us. It also incorporates a quoting tool which has helped us standardize our quoting and proposal process companywide. ### 22. Powerful product! **Rating:** 4.5/5.0 stars **Reviewed by:** Emily P. | Technical Engineer/Lead Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Spiro?** It's customizable to our organization and the types of documentation we use in our day-to-day processes. The Spiro team was highly organized and took all of our requests into account without missing a beat. I don't think they said "no" to any of our requests and if something couldn't be done, they always suggested creative ways around it. **What do you dislike about Spiro?** I do wish we had more control over how things are programmed. I understand we are not programmers but it would be nice to have a little more control over what shows up automatically. I also wish we had some more control over templates in the system. **What problems is Spiro solving and how is that benefiting you?** Prior to Spiro, our small business did not have an effective means of CRM and analytics. Spiro allows us to more automatically track orders, monies and wins/losses in our field. This will allow us to make more strategic decisions in sales. ### 23. Spiro was the best fit for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Brian D. | Director Of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Spiro?** I have worked at two medium sized companies where we used Spiro. They are very much in tune with our manufacturing industry it seems and very easy to work with. Very powerful reporting tools and Great Value. **What do you dislike about Spiro?** There are some minor things related to the graphical user interface, such as only displaying a certain amount of companies in a list (must use a 'next page' function to scroll through multiple pages). **What problems is Spiro solving and how is that benefiting you?** We're no longer trying to piece together old emails to find information on customers. Spiro makes working opportunities much more organized. ### 24. Easy and professional CRM system **Rating:** 5.0/5.0 stars **Reviewed by:** Klaus S. | Business Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Spiro?** Some of the highlights are: - easy and intuitive to use - Reminder function is much better than in other CRM systems and a very useful tool - Creating reports and exporting information is very convenient **What do you dislike about Spiro?** Share reports with colleagues could be easier (like in Salesforce) just add (@ Max) and the colleague receives a notice If you click in error to another window during creating a visit report, all information already entered will disappear and has to be entered again **What problems is Spiro solving and how is that benefiting you?** The management of my customers is so much easier with Spiro. With a huge amount of different customers it is not easy to remember every information. With the reminder function and other tools of Spiro indeed it is possible to not forget tasks and important information gained during customer visits and phone calls. Also the opportunities can be easily managed. Opportunities at risk show for example where it is reasonable to invest some further time. ### 25. Spiro AI is very intuitive and easy to use. The staff makes the experience even better. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Spiro?** Spiro AI is a great CRM to use. It's very easy and intuitive, especially for small, mid, and large companies. They go above making the experience for clients the best. **What do you dislike about Spiro?** As with all software platforms, it takes some time to get used to. But after diving in it assists. I do not use the assistant very much as it tends to pull in info I do not need. But overall being able to work in synergy with email to the assistant to set reminders and create contacts or opportunities is good. **What problems is Spiro solving and how is that benefiting you?** As a small business, we are using Spiro integrated with our ERP/MRP software. We can pull client information from our primary ERP/MRP and have a more flexible tool for sales. The Spiro team even was able to build out a quoting platform for us to use which makes it easy to send our clients quotes and populate opportunity information. ### 26. Simply the best value out there **Rating:** 5.0/5.0 stars **Reviewed by:** CHristina U. | Manufacturing Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Spiro?** Very easy to implement. Great acceptance by our outside sales force. The best customer support ever. **What do you dislike about Spiro?** Has not been so easy to integrate with our ERP software. **What problems is Spiro solving and how is that benefiting you?** They made us the best quoting tool ever. We are a "configure to order" manufacturing firm and have thousands of configurations possible, Spiro came with an easy way for our sales force to enter quotes simply and quickly. ### 27. Spiro is an accurate tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle A. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Spiro?** Spiro is an accurate and precise tool, I love that it is punctual and so friendly. The follow-up that I now provide to my customers is more productive and gives me more time to focus on what is most profitable. **What do you dislike about Spiro?** Sometimes commands are not interpreted in Spanish as same in English. The actual interface is good but is not as friendly as the last one. I liked better the last one. **Recommendations to others considering Spiro:** If you are looking for a tool that makes your time effective and efficient and allows you to focus on things that make you more productive, Spiro is the best. **What problems is Spiro solving and how is that benefiting you?** The follow-up that I now provide to my customers is more on-time and complete. Spiro makes my time more efficient. Spiro also makes me focus on things and problems that are more profitable than others. ### 28. Spiro is a great tool for our sales team. **Rating:** 5.0/5.0 stars **Reviewed by:** Jane A. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Spiro?** The sales management tools are great and the mobile app for our sales reps The support from the spiro team is great . **What do you dislike about Spiro?** Occassional delays in response time when using the application **What problems is Spiro solving and how is that benefiting you?** Spiro is assisting me in managing our sales pipeline, it is benefiting the company in increased sales numbers. ### 29. Spiro is great for prospecting and customer relationship management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Spiro?** Spiro is a great platform for tracking the life of a customer from start to finish. The customization specific to our company has been very helpful. **What do you dislike about Spiro?** The mobile call connection quality needs some improvements and the ability to make mass updates to contracts. **What problems is Spiro solving and how is that benefiting you?** Spiro has provided a platform for our field team to understand their market, where everyone is prospecting and ensures no overlap. It has also helped us track contracts/deals and see where things are at in the pipeline. ### 30. Spiro will help you everyday. **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie W. | Inside Sales Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Spiro?** This program is so user friendly, and has all the information you need in one place. You don't have to use different apps or programs when looking for information, and the Assistant makes it so no customer can slip through the cracks. They also have a help button that actually helps you with step by step videos and step by step instructions so you can use whatever option works best for you. When you log activity it automatically askes you to set a reminder so you don't forget to follow up from that call. You can also set up email templates that you can have premade with attachments you can send out right from Spiro, as well as sending mass emails with custom templates with attachments. You can make custom filters in both the companies and contacts so you can target the specific customers you need to target at one time. There are many other things this system can do that are fantastic but the last one I want to point out is you have the option to choose how many notifications you get sent, and you can set a personality that is in the reminder notification. This feature makes using Spiro fun, seriously the little comments they make just make me laugh and gets my attention every time. **What do you dislike about Spiro?** The only thing I don't like is that I can't move the columns around freely, and the assistant doesn't give you the choice to arrange the tiles from oldest to newest at the top. **Recommendations to others considering Spiro:** Honestly if you are wanting to have a program that will help have all your customer information in one place, and make it fool proof that you won't let any customers or accounts slip through the cracks this is the system for you. Spiro is set up to tell you what accounts you have not contacted in a specific amount of time, and puts it in your face so you can't miss it. **What problems is Spiro solving and how is that benefiting you?** The benefits that I have using Spiro over other programs is that you can do everything in one place, make a call, send a text, send an email, and set a reminder from one page. Their dashboard has your stats for calls of the day, see how many reminders for that day and what is past due. They also have a long list of reports that you can see your activity in sales, in your stats for calling, and your sales reports and they are able to customize all reports you are needing. ### 31. Easy to Use - Intuitive & Clean **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Spiro?** Spiro is extremely easy to use and customize reports and your dashboard. It is intuitive and simple to navigate. Not a lot of time is spent figuring out how to do things. Their 101 tutorials are also helpful and easy to follow. **What do you dislike about Spiro?** I don't have anything I dislike yet. We are in the very early stages of being live and I have yet to run into anything to complain about. Any questions we have had Spiro has answered quickly and helped us every step of the way. **What problems is Spiro solving and how is that benefiting you?** As a Marketing Manager, Spiro has been great so far. I can save email templates for our salespeople to use. And, pulling lists/reports for e-blasts and such is simple. ### 32. The perfectly scalable CRM solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Spiro?** The service is very simple and intuitive to use. We can add and remove users, companies, opportunities, etc. as needed. The dashboard is well designed to have all information in one place. Even the report-building tools are straightforward and offer a strong analytics backbone to what we do. The cherry on top is the app, which allows us to access information quickly while we're not at our machines. **What do you dislike about Spiro?** Ideally, we could have fewer users since our sales department overall doesn't represent a large volume of our employee base. I recognize their need to have a minimum QTY of users, however, as a means of assuring minimum margins. **What problems is Spiro solving and how is that benefiting you?** We've had issues historically being able to have all of our sales information in a single spot. We knew it would take a simple but robust platform to get us there. As a manager, it also makes my life easier to see how my direct reports are doing sales-wise. ### 33. Very user friendly and interactive. **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime A. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Spiro?** The AI Assistant helps keep me on task daily and allows me to set up additional items to be remembered down the road. **What do you dislike about Spiro?** I would like to see the return of page navigation for my contacts. I put them in alphabetical order, and sometimes I need to jump pages ahead, and it is time-consuming to press the up arrow for each page. **What problems is Spiro solving and how is that benefiting you?** Spiro has helped me stay on task and close more business than with previous CRM systems we have used in the past. Spiro has been a big help in keeping me organized. ### 34. A Good Sales Tool for Management and Customers **Rating:** 4.5/5.0 stars **Reviewed by:** Nick B. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Spiro?** We chose Spiro because it was very flexible and easy to manipulate with the data we input. That was very important to us — to ensure that this became our CRM. t's easier to use, and has a lot of community support in our company. You can easily find whatever you want to propose to the customer or management. One of the best CRMs on the market. **What do you dislike about Spiro?** Unable to link major accounts and subcontractors to each other **What problems is Spiro solving and how is that benefiting you?** Sales Tracking and follow ups on key programs ### 35. I can't live without it **Rating:** 5.0/5.0 stars **Reviewed by:** Matthias E. | Sr. Business Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Spiro?** Simple design, AI technology-based, no need for manually logging any activities. Great iOS app, easy to use on both, desktop and app **What do you dislike about Spiro?** It does require you to have full bar LTE and or 5G to do anything, I wish it would be less data using, like WhatsApp or Facebook messenger where you can make phone or video calls with 2-3 bars on 3G or even LTE. **Recommendations to others considering Spiro:** Be patient in learning this tool, the benefits will be your biggest reward **What problems is Spiro solving and how is that benefiting you?** keeping up with clients and their progress. It helped me be managing them more efficiently ### 36. Work smarter, not harder **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Spiro?** How intuitive the platform is. I've never met a great salesperson who is very good at keeping their documentation and notes current! **What do you dislike about Spiro?** I need Spiro at home to simplify communication in my house! **What problems is Spiro solving and how is that benefiting you?** Visibility across different divisions in our organization. ### 37. Spiro Success **Rating:** 4.5/5.0 stars **Reviewed by:** Michael D. | Northeast Regional Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Spiro?** I enjoy the creative thinking and user-friendliness of Spiro. We have collaborated with our Spiro account manager regularly to create an environment that is customized to our company's needs. **What do you dislike about Spiro?** I would to have continued education and training available for new representatives in our company. Thankfully, we have been able to communicate this want to Spiro. **What problems is Spiro solving and how is that benefiting you?** We have been able to customize reporting analytics. We have been able to design each landing page home screen to tailor to our needs. We are also in communication with the potential to test a newly launched product later this year. ### 38. Really glad I picked Spiro **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Spiro?** The assistant lining up work for you. I still wish you could ignore some things on the automated assistant, but for the most part it is great for lining up work to do and making sure people get contacted when they are supposed to. **What do you dislike about Spiro?** The phone is a bit spotty sometimes when I am trying to connect through my car. Also checking texts and voicemails on the phone app are difficult or leave something to be desired. **Recommendations to others considering Spiro:** ASk for help! they have great customer support **What problems is Spiro solving and how is that benefiting you?** We solve the problem of having an intuitive CRM that tracks contacts and progress for our organization to find easier. It is much more effective at helping us keep up with our customers and easily follow up with them. ### 39. Spiro is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin L. | Outside Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2022 **What do you like best about Spiro?** Excellent product with excellent support. Spiro has really helped me streamline my opportunities, follow-ups and overall business. **What do you dislike about Spiro?** Sometimes it can be slow to update/process/refresh **Recommendations to others considering Spiro:** I recommend the product **What problems is Spiro solving and how is that benefiting you?** Spiro consolidates all my quotes so following up is organized and easy. ### 40. A great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2022 **What do you like best about Spiro?** The facility to work in Spiro compared with other I use before. **What do you dislike about Spiro?** Nothing in general but sometimes the latency in updating the info could be improved **What problems is Spiro solving and how is that benefiting you?** It help me in all sales process including the reports ### 41. Love using Spiro! **Rating:** 5.0/5.0 stars **Reviewed by:** Cody F. | Regional Business Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Spiro?** The most helpful thing about Spiro has to be the reminder function. I love seeing an email pop up saying "Cody, you need to send that follow-up email to so and so." It really helps me keep track so no one falls through the cracks. **What do you dislike about Spiro?** So, far I haven't had any issues with Spiro. It has performed everything I've needed and the team has been great in getting back to me with any questions I have. **What problems is Spiro solving and how is that benefiting you?** Spiro is mainly keeping me focused on the top priority of people I said I would get back to. Before Spiro, I used to make a note on a sticky note, and it would get misplaced or thrown away before I could complete the task. ### 42. Very useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly I. | Administradora de pedidos, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Spiro?** The ease that provides in project monitoring and the visual interface when generating reports **What do you dislike about Spiro?** Sometimes is not so easy to use the assistant **What problems is Spiro solving and how is that benefiting you?** The ease of generating different types of reports ### 43. Spiro Review **Rating:** 4.5/5.0 stars **Reviewed by:** David M. | Regional Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Spiro?** User Interface, reports and the AI. The seamless integration with Google Workspace and the e-mail assistant **What do you dislike about Spiro?** The reminders need a little twitching, for example, i have had numerous meetings and the app only reminds to take notes on the meetings with one client. **Recommendations to others considering Spiro:** The sales stages and initial configuration are crucial for success. **What problems is Spiro solving and how is that benefiting you?** Follow Up, Reports to upper managment, Pipeline measuremente, customer qualification ### 44. The Spiro Team is great to work with and extremely hands on. **Rating:** 5.0/5.0 stars **Reviewed by:** Maria F. | Sales Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Spiro?** It is intuitive and easy to use, Gil and Natasa have been amazing to work with. **What do you dislike about Spiro?** The pop out "drawers" they may be beneficial to some, but it seems redundant for my reps. **What problems is Spiro solving and how is that benefiting you?** We have had issues with OUR platform not working correctly with Spiro. Gil and Natasa have gone above and beyond to address those issues. I like how they can program Spiro to fit your business needs. ### 45. Wonderfully responsive and helpful team. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Spiro?** The flexibility to meet our corporate needs. **What do you dislike about Spiro?** The flexibility sometimes causes disjointedness on our side. Also, it would be good to be able to turn on/off features a bit more personally. **Recommendations to others considering Spiro:** If you are an abnormal organization that needs flexibility, there is no better choice. **What problems is Spiro solving and how is that benefiting you?** All the problems. Client relationships, project management, proposal and lead tracking, reporting, etc. etc. ### 46. The prefect CRM for a busy sales team! **Rating:** 5.0/5.0 stars **Reviewed by:** Anna C. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Spiro?** Spiro gives much-needed visibility into customer relationships, salesperson activity, and our revenue pipeline without adding extra work for the sales team! The platform is easy to use, easy to report from, and we have an excellent support system. Our Customer Success Manager has been with us every step of the way to optimize Spiro to meet our unique business needs. Compared to other CRMs (I researched and met with many!) Spiro is by far the simplest to use and easiest to implement; it has never felt like we were climbing a mountain. **What do you dislike about Spiro?** There is nothing we dislike. We are looking forward to the enhanced mobile app launching in the fall! **Recommendations to others considering Spiro:** Go for it! **What problems is Spiro solving and how is that benefiting you?** We needed greater visibility into our customer relationships and were ready to control those relationships as a company vs. leaving them to the salesperson alone. **Official Response from Austen Blass:** > Anna, thanks so much for the kind words and for choosing Spiro! We're excited to share all of the updates coming this fall. ### 47. Spiro is great. Switched from SalesForce and it's been a time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Spencer P. | Senior Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2021 **What do you like best about Spiro?** Spiro is very easy to use & navigate. I taught myself in about 12 minutes. What I like best is the mobile application & the built in VoIP for making calls **What do you dislike about Spiro?** I hope they release some marketing tools, and more enablement tools. I can see them really crushing the CRM suite & related products. **What problems is Spiro solving and how is that benefiting you?** I no longer need to bother my manager for reports. They're very responsive as well - we have Spiro connected to 2 other programs; HubSpot & our old SalesForce. ### 48. Ease in managing leads **Rating:** 5.0/5.0 stars **Reviewed by:** Rose B. | Territory Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Spiro?** the calendar function is my favorite aspect **What do you dislike about Spiro?** there is nothing I dislike ~ great tracking device **What problems is Spiro solving and how is that benefiting you?** the ability to keep on top of all leads ~ literally nothing falls through the cracks ### 49. Spiro Has Changed our Business forever!! **Rating:** 5.0/5.0 stars **Reviewed by:** Brett B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2021 **What do you like best about Spiro?** Spiro has adapted quickly to all concerns and needs in a very timely manner. The updates they roll out seem to address all the needs and wants our organization has. Sprio as a whole is very forward thinking and takes away all the clunkiness of traditional CRM's. Our employess are able to be much more efficient with spending 1/10th of the time in previous CRM's to notate their activities. The autmoation of tracking all activities and built in AI technology is amazing. **What do you dislike about Spiro?** Spiro has an upfront cost built in. They begin billing the day the contract is signed and payment for the full year for all users is required. Unlike many other CRM's that charge for implementation, Spiro does not charge a lot for this. They have creatively changed this to paying for the user monthly fees while the implenation is happening, so the 1st 2 months of the monthly user costs are really the implemenation costs. While this is anegative, I also see it as a creative way to sell their prgram and I applaud them for their crerativity in this billing structure. **What problems is Spiro solving and how is that benefiting you?** Caputring all employee activities with our clients and being able to encourage the volume and type of activities that increased sales. ### 50. Spiro has allowed me to become better organized, and see actual data relating to my sales efforts! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Spiro?** Data, data, data! As a sales representative that represents several solutions, it's incredible to be able to see my performance in each category of solutions we offer, this allows me to focus on my deficiencies where necessary. The reports generated by Spiro are valuable and informative when assessing one's own performance. **What do you dislike about Spiro?** Not too excited about making phone calls via Spiro. The signal is spotty at times, unreliable. I have given up on this feature. **What problems is Spiro solving and how is that benefiting you?** Sales follow-up was my biggest weakness. Spiro has made it much easier to track my sales calls and be up to date on each opportunity. The campaign feature is excellent as well! So much easier to reach a large group of clients with such ease. ## Spiro Discussions - [How much does a Spiro?](https://www.g2.com/discussions/how-much-does-a-spiro) - 1 comment, 1 upvote - [Is Spiro free?](https://www.g2.com/discussions/is-spiro-free) - 2 comments - [View Spiro pricing details and edition comparison](https://www.g2.com/products/spiro/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A42%3A56+-0500&secure%5Bsession_id%5D=d4e03284-cfe2-4714-b6f2-8d08f03c3501&secure%5Btoken%5D=3c2af8d6946eaa5eb7c31ed749cf4aa1e022a8bfa3ec79c738590d01053138a3&format=llm_user) ## Spiro Integrations - [Infor CloudSuite SyteLine](https://www.g2.com/products/infor-cloudsuite-syteline/reviews) - [RD Station Marketing](https://www.g2.com/products/rd-station-marketing/reviews) ## Spiro Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Spiro Alternatives - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,302 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - 3.8/5.0 (1,464 reviews)