# Best Conversation Intelligence Software for Small Business

## How Many Conversation Intelligence Software Products Does G2 Track?

**Total Products under this Category:** 207

### Category Stats (Aug 2026)

- **Average Rating:** 4.63/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Conversation Intelligence Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 121,400+ Authentic Reviews
- 207+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversation Intelligence Software
 ![G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversation-intelligence/grids.png?focus%5B%5D=156120&focus%5B%5D=6227&focus%5B%5D=24724&focus%5B%5D=3326&focus%5B%5D=506&focus%5B%5D=109345&focus%5B%5D=5511&focus%5B%5D=135441)

Highlighted products: Fathom, HubSpot Sales Hub, Gong, CallRail, Agentforce Sales (formerly Salesforce Sales Cloud), Otter.ai, Talkdesk, and GTM Studio - Powered by ZoomInfo.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=fathom-video&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=gong&focus%5B%5D=callrail&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=otter-ai&focus%5B%5D=talkdesk&focus%5B%5D=gtm-studio-powered-by-zoominfo&segment=small-business)

**Sponsored**

### CallRail

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-08-02T02%3A16%3A12Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3326&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%2Fsmall-business%3Fopen_modal_url%3D%252Fproducts%252Fspiky%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fconversation-intelligence%25252Fsmall-business%2526source%253Dcategory&secure%5Btoken%5D=b95aa4727f6b89162ae71e45bfd548e72bd07dd51f254c0698ead51cc7820f3b&secure%5Burl%5D=https%3A%2F%2Fwww.callrail.com%2Fbenefits%2F&secure%5Burl_type%5D=paid_promos)

### [Fathom](https://www.g2.com/es/products/fathom-video/reviews)

Fathom es una aplicación gratuita que graba, transcribe y resume instantáneamente tus reuniones de Zoom, Google Meet o Microsoft Teams para que puedas centrarte en la conversación en lugar de tomar notas. Recibe resúmenes de reuniones precisos y accionables y elementos de acción momentos después de tu reunión. Fathom utiliza toda esa información para autogenerar detalles críticos de la llamada y puede sincronizarlos con tu Salesforce, Hubspot o Close CRM, o usar Zapier para automatizar tus flujos de trabajo.

**Average Rating:** 5.0/5.0

**Total Reviews:** 6,953

#### How Do G2 Users Rate Fathom?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.7/10 (Category avg: 9.5/10)
- **Inteligencia Artificial:** 9.3/10 (Category avg: 8.6/10)
- **Puntuación del cliente:** 8.5/10 (Category avg: 8.5/10)
- **Resumen de texto:** 9.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Fathom?

- **Vendedor:** [Fathom](https://www.g2.com/es/sellers/fathom)
- **Sitio web de la empresa:** www.fathom.ai
- **Año de fundación:** 2020
- **Ubicación de la sede:** San Francisco, CA
- **Twitter:** @fathomdotai  
2,469 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fcf9473596531c5c005bb8583db88fe99076d56e48f7402d7f8ca288e8145e65&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffathom-video&secure%5Burl_type%5D=linkedin_company_website)  
184 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director Ejecutivo, Fundador
- **Top Industries:** Marketing y publicidad, Software de Computadora
- **Company Size:** 78% Small, 20% Medium

#### What Do G2 Reviewers Say About Fathom?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios elogian a Fathom por su **increíble precisión** en la toma de notas, mejorando el compromiso y agilizando los resúmenes de reuniones.
- Los usuarios disfrutan de la **configuración deliciosamente simple** de Fathom, mejorando su experiencia de reunión en varias plataformas sin esfuerzo.
- Los usuarios valoran Fathom por su **útil toma de notas automática** y gestión eficiente de tareas durante las reuniones, mejorando la productividad.
- Los usuarios encuentran la **facilidad de uso** de Fathom excepcional, mejorando la productividad con su interfaz intuitiva y navegación fluida.
- Los usuarios valoran la **toma de notas precisa y eficiente** de Fathom, mejorando el enfoque durante las reuniones y agilizando la comunicación.

##### Cons

- Los usuarios enfrentan desafíos con la **precisión de los informes de reuniones** y encuentran que algunas funciones están limitadas a suscripciones de pago.
- Los usuarios experimentan **problemas de grabación** con Fathom, incluyendo inexactitudes y grabaciones automáticas innecesarias durante las reuniones.
- Los usuarios enfrentan **problemas de atribución de llamadas** durante reuniones ad hoc, complicando la elaboración de informes y el seguimiento de llamadas futuras.
- Los usuarios enfrentan **limitaciones de grabación** con Fathom, capturando inadvertidamente reuniones que no desean grabar.
- Los usuarios experimentan **problemas al unirse** con Fathom, necesitando agregarlo manualmente a las reuniones en lugar de una participación automática.

#### What Are Recent G2 Reviews of Fathom?

**["Accesible, intuitivo e increíblemente eficiente: Fathom ofrece un valor real"](https://www.g2.com/es/survey_responses/fathom-review-13180410)**

**Rating:** 5.0/5.0 stars

_— Ma. Bless A._

[Read full review](https://www.g2.com/es/survey_responses/fathom-review-13180410)

**["Resúmenes precisos, elementos de acción útiles e integraciones de herramientas fluidas"](https://www.g2.com/es/survey_responses/fathom-review-13189070)**

**Rating:** 5.0/5.0 stars

_— Oksana L._

[Read full review](https://www.g2.com/es/survey_responses/fathom-review-13189070)

### [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)

Sales Hub combines sales engagement tools, AI-powered productivity features, and workflow automation into a unified platform designed to help growing teams close deals faster. Core Value Proposition: Sales Hub addresses common sales challenges: inefficient manual processes that slow deal velocity, fragmented customer information creating incomplete context, and complex software requiring extensive training and ongoing administration. Built on the HubSpot Smart CRM, Sales Hub connects customer data and sales tools in a single unified system. Key Capabilities Sales Engagement Tools: Sales Hub provides email tracking, meeting scheduling, document sharing, and communication templates that streamline prospect interactions and eliminate administrative friction in the sales process. AI-Powered Productivity: The platform includes AI features that automate repetitive tasks, suggest next actions based on deal context, and surface relevant customer insights, helping representatives focus on selling rather than administrative work. Unified Customer View: Because all customer data, communication history, and deal information exists within the Smart CRM, sales representatives see complete context without toggling between systems. This includes visibility into marketing interactions, service tickets, and prior sales conversations. Workflow Automation: Sales Hub automates routine sales processes, ensuring consistent execution without manual coordination. Sales Hub vs. Alternatives: Unlike legacy CRM systems functioning primarily as databases requiring extensive customization, Sales Hub includes engagement tools, automation, and AI capabilities as native features rather than add-ons requiring integration. This eliminates the complexity of purchasing separate tools for email tracking, meeting scheduling, document management, and sales analytics. Sales Hub's intuitive interface reduces training time for new team members compared to traditional sales platforms requiring extensive technical knowledge. Teams benefit from fast onboarding, seamless alignment through shared data visibility, and flexible scaling. Who Should Use Sales Hub Sales Hub serves growing sales teams needing to increase productivity without adding headcount, sales representatives requiring complete customer context during buyer conversations, and sales leaders seeking pipeline visibility through unified reporting. The platform scales from small sales teams to enterprise organizations. Outcome Sales Hub helps teams sell smarter, not harder, enabling reps to get richer context and better insights at every step of the buyer journey.

**Average Rating:** 4.4/5.0

**Total Reviews:** 13,286

#### How Do G2 Users Rate HubSpot Sales Hub?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 7.7/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.2/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 7.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind HubSpot Sales Hub?

- **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot)
- **Company Website:** hubspot.com
- **Year Founded:** 2006
- **HQ Location:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot  
784,270 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,158 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Sales Development Representative
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 35% Medium

#### What Do G2 Reviewers Say About HubSpot Sales Hub?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of HubSpot Sales Hub, simplifying their workflow with effective tools and integrations.
- Users appreciate the **customizability and user-friendly interface** of HubSpot Sales Hub, enhancing their sales processes significantly.
- Users appreciate the **comprehensive visibility** of HubSpot Sales Hub, significantly enhancing their sales management and decision-making.
- Users value the **centralized lead management** features of HubSpot Sales Hub, enhancing organization and efficiency in sales processes.
- Users value the **intuitive interface** of HubSpot Sales Hub, allowing teams to easily navigate and enhance productivity.

##### Cons

- Users find the **missing features** of HubSpot Sales Hub, like limited functionality and tagging issues, frustrating.
- Users find the **limited features** of HubSpot Sales Hub restrict their experience, especially regarding the dashboard and mobile app.
- Users face a **large learning curve** with HubSpot Sales Hub, finding integrations complicated and training necessary for clarity.
- Users find the **cost increasingly burdensome** amidst ongoing technical issues and frustrating platform limitations.
- Users find HubSpot Sales Hub has **limited customization** , causing frustration with bulk actions and workflow flexibility.

#### What Are Recent G2 Reviews of HubSpot Sales Hub?

**["Highly Customisable, but Easy to Underutilise Without Training"](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13127671)**

**Rating:** 4.5/5.0 stars

_— Samuel M._

[Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13127671)

**["User-Friendly, Highly Customizable, and Complete—Covers Everything I Need"](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13170027)**

**Rating:** 5.0/5.0 stars

_— Genesis A._

[Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13170027)

#### What Are G2 Users Discussing About HubSpot Sales Hub?

- [How has HubSpot Sales Hub impacted the sales pipeline management in small to mid-sized businesses?](https://www.g2.com/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) - 4 comments
- [What is HubSpot Sales Hub used for?](https://www.g2.com/discussions/what-is-hubspot-sales-hub-used-for) - 5 comments
- [What is HubSpot good for?](https://www.g2.com/discussions/what-is-hubspot-good-for) - 2 comments
- [How do I use HubSpot for sales?](https://www.g2.com/discussions/how-do-i-use-hubspot-for-sales) - 3 comments
- [What can you do with free HubSpot?](https://www.g2.com/discussions/what-can-you-do-with-free-hubspot) - 2 comments

### [Gong](https://www.g2.com/products/gong/reviews)

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io.

**Average Rating:** 4.7/5.0

**Total Reviews:** 6,504

#### How Do G2 Users Rate Gong?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.6/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Gong?

- **Seller:** [Gong](https://www.g2.com/sellers/gong)
- **Company Website:** www.gong.io
- **Year Founded:** 2015
- **HQ Location:** San Francisco, California
- **Twitter:** @Gong\_io  
7,641 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6dfdedbcf143d0671dad85ecb40fd7787695be38c931e20bda9ac4a4ea153380&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10454372%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,605 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 69% Medium, 18% Large

#### What Do G2 Reviewers Say About Gong?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions.
- Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights.
- Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching.
- Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance.
- Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly.

##### Cons

- Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging.
- Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls.
- Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong.
- Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration.
- Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions.

#### What Are Recent G2 Reviews of Gong?

**["Actionable Conversation Insights That Keep Teams Aligned."](https://www.g2.com/survey_responses/gong-review-12837945)**

**Rating:** 5.0/5.0 stars

_— Connor H._

[Read full review](https://www.g2.com/survey_responses/gong-review-12837945)

**["Brilliant AI, Extremely Intuitive Platform"](https://www.g2.com/survey_responses/gong-review-12892641)**

**Rating:** 5.0/5.0 stars

_— Lilian S._

[Read full review](https://www.g2.com/survey_responses/gong-review-12892641)

#### What Are G2 Users Discussing About Gong?

- [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) - 2 comments
- [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights)
- [What is Gong used for?](https://www.g2.com/discussions/what-is-gong-used-for)
- [Is Gong a public?](https://www.g2.com/discussions/is-gong-a-public) - 1 comment
- [How Much Does Gong IO cost?](https://www.g2.com/discussions/how-much-does-gong-io-cost) - 1 comment

### [CallRail](https://www.g2.com/products/callrail/reviews)

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,740

#### How Do G2 Users Rate CallRail?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.1/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.3/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 7.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CallRail?

- **Seller:** [CallRail](https://www.g2.com/sellers/callrail)
- **Company Website:** www.callrail.com
- **Year Founded:** 2011
- **HQ Location:** Atlanta, GA
- **Twitter:** @CallRail  
6,067 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82fca7a26343309ac83a51e2c155ddd9ac6130b3ba2b4b54bc117ccc56375be6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2567008%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Real Estate
- **Company Size:** 73% Small, 22% Medium

#### What Do G2 Reviewers Say About CallRail?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CallRail, which simplifies call management and improves tracking efficiency.
- Users appreciate the **ease of use and effective tracking features** of CallRail, enhancing call management and campaign visibility.
- Users value the **detailed call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns.
- Users love the **insightful tracking capabilities** of CallRail, enabling clear campaign analysis and improved marketing strategies.
- Users value the **attribution accuracy** of CallRail, which effectively links calls to specific marketing efforts for better insights.

##### Cons

- Users find the lack of **group text messaging and outbound call recording** frustrating and limiting for their needs.
- Users experience **integration issues** with CallRail, particularly with niche CRMs and patient management software connections.
- Users find the **learning curve steep** due to unclear navigation and insufficient support for less common features.
- Users experience **call issues** with delays in call reflections and unhelpful customer support during integration challenges.
- Users often face **number issues** , including spam calls and concerns about billing based on call minutes.

#### What Are Recent G2 Reviews of CallRail?

**["Voice Assist Is a Game Changer—Clean UI, Smooth Integrations, Solid Performance"](https://www.g2.com/survey_responses/callrail-review-12646622)**

**Rating:** 4.5/5.0 stars

_— Manind G._

[Read full review](https://www.g2.com/survey_responses/callrail-review-12646622)

**["Effortless Call Tracking with AI Insights, Needs Setup Simplification"](https://www.g2.com/survey_responses/callrail-review-11188871)**

**Rating:** 4.5/5.0 stars

_— Kevin D._

[Read full review](https://www.g2.com/survey_responses/callrail-review-11188871)

#### What Are G2 Users Discussing About CallRail?

- [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance)
- [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for)
- [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop)
- [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) - 1 comment
- [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) - 2 comments

### [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/es/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

Acelera los ingresos desde el pipeline hasta el cheque de pago con Salesforce Sales Cloud, tu plataforma de crecimiento completa que reúne el poder de los humanos con agentes en cada paso del ciclo de ventas. Aumenta la productividad con automatización e impulsa los ingresos con una plataforma de crecimiento integrada. El futuro de las ventas está aquí, y con Agentforce, estamos ayudando a los equipos a desbloquear su máximo potencial, haciéndolos ilimitados. Construye el Pipeline más rápido con Agentes de IA: Agentes de Ventas IA de Ventas Compromiso de Ventas Programas de Ventas Compromiso del Comprador Acelera la Productividad con Automatización: Datos de Ventas Analítica de Ventas Productividad del Equipo de Ventas Inteligencia de Ingresos Impulsa los Ingresos en una Plataforma Integrada: Gestión del Ciclo de Vida de Ingresos y CPQ Gestión del Rendimiento de Ventas Gestión de Relaciones con Socios

**Average Rating:** 4.4/5.0

**Total Reviews:** 24,679

#### How Do G2 Users Rate Agentforce Sales (formerly Salesforce Sales Cloud)?

- **¿Ha sido the product un buen socio para hacer negocios?:** 8.4/10 (Category avg: 9.5/10)
- **Inteligencia Artificial:** 8.7/10 (Category avg: 8.6/10)
- **Puntuación del cliente:** 8.7/10 (Category avg: 8.5/10)
- **Resumen de texto:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Agentforce Sales (formerly Salesforce Sales Cloud)?

- **Vendedor:** [Salesforce](https://www.g2.com/es/sellers/salesforce)
- **Sitio web de la empresa:** www.salesforce.com
- **Año de fundación:** 1999
- **Ubicación de la sede:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Ejecutivo de Cuentas, Gerente de Cuentas
- **Top Industries:** Software de Computadora, Tecnología de la información y servicios
- **Company Size:** 46% Medium, 34% Large

#### What Do G2 Reviewers Say About Agentforce Sales (formerly Salesforce Sales Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios elogian la **facilidad de uso** de Agentforce Sales, apreciando el acceso sin problemas a toda la información del cliente en un solo lugar.
- Los usuarios valoran la **plataforma rica en funciones** de Agentforce Sales, mejorando la eficiencia del vendedor y el compromiso del cliente.
- Los usuarios valoran las **potentes características de gestión de clientes potenciales** de Agentforce Sales, mejorando la experiencia del cliente y la colaboración del equipo.
- Los usuarios valoran las **extensas opciones de personalización** de Agentforce Sales, adaptándolo para satisfacer las necesidades únicas del negocio sin esfuerzo.
- Los usuarios valoran la **amplia personalización** de Agentforce Sales, lo que permite soluciones a medida para necesidades empresariales únicas.

##### Cons

- Los usuarios encuentran la **curva de aprendizaje empinada** , ya que la configuración consume mucho tiempo y la creación de informes puede ser confusa.
- Los usuarios encuentran **limitaciones de personalización** y la complejidad frustrantes, especialmente para equipos más pequeños con necesidades más simples.
- Los usuarios encuentran que las **características faltantes** en Agentforce Sales dificultan su capacidad para gestionar problemas complejos fácilmente.
- Los usuarios encuentran que las **características limitadas** de Agentforce Sales requieren tiempo y experiencia para una personalización y elaboración de informes efectivas.
- Los usuarios encuentran el **modelo de precios caro** , lo que puede ser prohibitivo para las empresas más pequeñas y aquellas con presupuestos limitados.

#### What Are Recent G2 Reviews of Agentforce Sales (formerly Salesforce Sales Cloud)?

**["Agentforce Sales ofrece una visibilidad clara de los clientes potenciales y una transición más fluida del marketing a las ventas."](https://www.g2.com/es/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13164950)**

**Rating:** 4.0/5.0 stars

_— Akshara G._

[Read full review](https://www.g2.com/es/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13164950)

**["CRM escalable para equipos de ventas empresariales modernos"](https://www.g2.com/es/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13141005)**

**Rating:** 5.0/5.0 stars

_— 岡本 健太 O._

[Read full review](https://www.g2.com/es/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13141005)

#### What Are G2 Users Discussing About Agentforce Sales (formerly Salesforce Sales Cloud)?

- [¿Para qué se utiliza Salesforce Maps?](https://www.g2.com/es/discussions/salesforce-maps-what-is-salesforce-maps-used-for) - 2 comments
- [What is the benefit of Salesforce CRM?](https://www.g2.com/es/discussions/what-is-the-benefit-of-salesforce-crm) - 7 comments
- [¿Qué es Salesforce y CRM?](https://www.g2.com/es/discussions/what-is-salesforce-and-crm) - 3 comments
- [¿Qué hace que las ventas de alta velocidad sean más poderosas que nunca?](https://www.g2.com/es/discussions/what-makes-high-velocity-sales-more-powerful-than-ever) - 1 comment
- [¿Cómo habilito Inbox en Salesforce?](https://www.g2.com/es/discussions/how-do-i-enable-inbox-in-salesforce) - 4 comments

### [Otter.ai](https://www.g2.com/products/otter-ai/reviews)

Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, transcribe, and summarize all their meetings, making it easy to recall action items and easily share key insights. Otter integrates with leading video conference platforms, including Zoom, Microsoft Teams, and Google Meet, to automatically join and generate meeting notes. Otter AI Chat is like having ChatGPT for your meetings, it allows meeting participants to ask Otter questions about the meeting, including “what did I miss”, or “write a follow-up email to all participants”. Otter offers iOS and Android Apps to make it easy to record and transcribe in-person meetings. Otter also allows users to import and transcribe pre-recorded audio and video files. Designed specifically for the workflow of sales teams, OtterPilot for Sales shortens sales cycles by capturing critical information in real-time and automating follow-up emails and sentiment analysis. OtterPilot for Sales integrates with Salesforce and Hubspot to help automate call reporting. Improve win rates by sharing best practices and coaching reps based on data-driven insights. Boost productivity and free up time by automating tedious tasks like note-taking and data entry so SDRs, Sale Reps, Account Executives, Customer Success Managers, Sales Leaders and CROs can focus all of their attention on the customer and closing more deals. Otter.ai has over 15 million registered users and has transcribed over a billion meetings. Otter was named a top AI App by The Wall Street Journal in June 2023.

**Average Rating:** 4.4/5.0

**Total Reviews:** 498

#### How Do G2 Users Rate Otter.ai?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10)
- **Customer Scoring:** 7.7/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Otter.ai?

- **Seller:** [Otter.ai](https://www.g2.com/sellers/otter-ai)
- **Company Website:** otter.ai
- **HQ Location:** Mountain View, California
- **Twitter:** @otter\_ai  
17,074 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4d7cf63698d850ec5f00e57a8e5c58280f4f621c4ee2cf05bd271c2460181b71&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F35593855%2F&secure%5Burl_type%5D=linkedin_company_website)  
282 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 70% Small, 20% Medium

#### What Do G2 Reviewers Say About Otter.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Otter.ai, enabling seamless transcription and effective summarization of discussions.
- Users appreciate the **helpfulness** of Otter.ai for effortless note-taking and easy access to meeting summaries.
- Users value the **high accuracy** of Otter.ai, appreciating its 95% accurate transcripts and speaker recognition capabilities.
- Users appreciate the **quick and accurate transcription** provided by Otter.ai, enhancing productivity and collaboration in meetings.
- Users value the **organized meeting summaries** of Otter.ai that enhance clarity and accessibility of key points.

##### Cons

- Users face **recording issues** with agent participation confusion and occasional transcription failures, leading to manual recordings instead.
- Users experience **accuracy issues** with Otter.ai, especially with accents, background noise, and overlapping conversations.
- Users report **inaccuracy issues** with Otter.ai, especially with quick speech, heavy accents, and multiple speakers.
- Users encounter **AI inaccuracy** with Otter.ai, especially with accents, background noise, and multiple speakers, affecting transcript quality.
- Users note **missing features** in Otter.ai, especially regarding post-meeting summaries and speaker identification reliability.

#### What Are Recent G2 Reviews of Otter.ai?

**["Effortless Meeting Notes with Searchable Transcripts and Action Items"](https://www.g2.com/survey_responses/otter-ai-review-13040224)**

**Rating:** 5.0/5.0 stars

_— Muzammil M._

[Read full review](https://www.g2.com/survey_responses/otter-ai-review-13040224)

**["A Great Time-Saving Tool for Automated Meeting Notes and Summaries with Otter.ai"](https://www.g2.com/survey_responses/otter-ai-review-13136196)**

**Rating:** 5.0/5.0 stars

_— Kayreal P._

[Read full review](https://www.g2.com/survey_responses/otter-ai-review-13136196)

#### What Are G2 Users Discussing About Otter.ai?

- [What is Otter.ai used for?](https://www.g2.com/discussions/what-is-otter-ai-used-for) - 2 comments, 1 upvote
- [How good is Otter AI?](https://www.g2.com/discussions/how-good-is-otter-ai)
- [How do you transcribe on Otter AI?](https://www.g2.com/discussions/how-do-you-transcribe-on-otter-ai) - 1 comment, 1 upvote
- [Does Otter AI work with Microsoft teams?](https://www.g2.com/discussions/does-otter-ai-work-with-microsoft-teams) - 1 comment, 1 upvote
- [What does otter AI do?](https://www.g2.com/discussions/what-does-otter-ai-do) - 2 comments, 1 upvote

### [Talkdesk](https://www.g2.com/products/talkdesk/reviews)

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,471

#### How Do G2 Users Rate Talkdesk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.5/10)
- **Customer Scoring:** 10.0/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Talkdesk?

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,391 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor, Customer Service Representative
- **Top Industries:** Consumer Services, Computer Software
- **Company Size:** 60% Medium, 20% Large

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity.
- Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations.
- Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions.
- Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams.
- Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency.

##### Cons

- Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations.
- Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts.
- Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management.
- Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems.
- Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts.

#### What Are Recent G2 Reviews of Talkdesk?

**["Copilot Makes Customer Context Clearer and Boosts Performance"](https://www.g2.com/survey_responses/talkdesk-review-13188022)**

**Rating:** 4.0/5.0 stars

_— Jacqueline T._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-13188022)

**["rep review"](https://www.g2.com/survey_responses/talkdesk-review-11332704)**

**Rating:** 5.0/5.0 stars

_— M S._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-11332704)

#### What Are G2 Users Discussing About Talkdesk?

- [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments

### [Substrata](https://www.g2.com/products/substrata-substrata/reviews)

Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

**Average Rating:** 4.9/5.0

**Total Reviews:** 1,098

#### How Do G2 Users Rate Substrata?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.6/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Substrata?

- **Seller:** [Substrata](https://www.g2.com/sellers/substrata-221a11cc-8331-453c-b030-2fd1cd2f19ea)
- **Company Website:** www.substrata.me
- **Year Founded:** 2020
- **HQ Location:** Tel Aviv, Israel
- **Twitter:** @SubstrataHQ  
517 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a52ceae0c10051c0684d9809a4ca491659604e05cb588ada06d0642e2f54ba79&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsubstrata-company%2F&secure%5Burl_type%5D=linkedin_company_website)  
33 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, Project Manager
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 45% Small, 41% Medium

#### What Do G2 Reviewers Say About Substrata?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **accuracy** of Substrata in enhancing communication clarity and strategic messaging for stakeholders.
- Users find Substrata **invaluable for project management** , enhancing communication, coordination, and decision-making efficiency in solar projects.
- Users highly value the **clarified and actionable communication** enabled by Substrata's advanced tools for effective outreach.
- Users value the **strategic communication enhancement** from Substrata, empowering them to engage clients effectively with tailored messages.
- Users value the **time-saving capabilities** of Substrata, enabling efficient prospect tracking and streamlined outreach efforts.

##### Cons

- Users find the **initial learning curve** of Substrata challenging, needing time to master its features and insights.
- Users desire more **customization options** for improved usability, especially for C-level executives managing diverse metrics.
- Users find the **initial setup and complex interface** of Substrata overwhelming, impacting the overall user experience.
- Users find the **time-consuming setup** and analysis process of Substrata challenging, creating hurdles in quick data access.
- Users find the **dashboard overwhelming** initially, needing time to learn and customize advanced features effectively.

#### What Are Recent G2 Reviews of Substrata?

**["Caught a silent deal-breaker using Q for Email and SoundWave"](https://www.g2.com/survey_responses/substrata-review-13135490)**

**Rating:** 5.0/5.0 stars

_— Chetan H._

[Read full review](https://www.g2.com/survey_responses/substrata-review-13135490)

**["The best way to coach reps on maintaining control in multi-party meetings"](https://www.g2.com/survey_responses/substrata-review-13141232)**

**Rating:** 5.0/5.0 stars

_— Malene S._

[Read full review](https://www.g2.com/survey_responses/substrata-review-13141232)

### [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews)

Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,395

#### How Do G2 Users Rate GTM Studio - Powered by ZoomInfo?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.2/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.4/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind GTM Studio - Powered by ZoomInfo?

- **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706)
- **Company Website:** www.zoominfo.com
- **Year Founded:** 2000
- **HQ Location:** Vancouver, WA
- **Twitter:** @ZoomInfo  
23,515 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd618c71d6b4b0acc542c8b46079b4c9423a65a072ce8f8590d4f3ed35e8aebb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzoominfo%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,221 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 63% Medium, 24% Large

#### What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **accurate B2B contact data** and intuitive filtering options, enhancing targeted prospecting and campaign efficiency.
- Users appreciate the **accuracy of data and intent signals** , enhancing their lead generation and targeting efforts effectively.
- Users find **GTM Studio easy to use** , enhancing lead enrichment with simple segmentation and sorting options.
- Users value the **reliable and accurate B2B contact data** from GTM Studio, enhancing campaign targeting and efficiency.
- Users value the **reliable and accurate B2B contact data** offered by GTM Studio, enhancing their targeting and campaign efficiency.

##### Cons

- Many users find the **pricing too high** for small teams, making it less accessible for their needs.
- Users experience **data inaccuracy** , with outdated information and missing data for niche roles affecting reliability.
- Users note that the **high pricing** may not be suitable for smaller teams with limited budgets.
- Users find the **learning curve steep** initially due to the platform's complexity and extensive features.
- Users find the **complex interface** of GTM Studio challenging initially, requiring training to navigate effectively.

#### What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo?

**["Amazing Platform That Helps Marketers Bridge the Gap with your Audience"](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)

**["Account Exectuive"](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)**

**Rating:** 5.0/5.0 stars

_— Alex P._

[Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)

#### What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo?

- [What impact has Chorus by ZoomInfo had on the enhancement of sales conversations and customer insights?](https://www.g2.com/discussions/what-impact-has-chorus-by-zoominfo-had-on-the-enhancement-of-sales-conversations-and-customer-insights)
- [What is Chorus.ai used for?](https://www.g2.com/discussions/what-is-chorus-ai-used-for)
- [What is ZoomInfo MarketingOS used for?](https://www.g2.com/discussions/what-is-zoominfo-marketingos-used-for)
- [What are ZoomInfo scoops?](https://www.g2.com/discussions/what-are-zoominfo-scoops)
- [What information does ZoomInfo provide?](https://www.g2.com/discussions/what-information-does-zoominfo-provide)

### [RingEX](https://www.g2.com/es/products/ringex/reviews)

¿QUÉ ES RINGEX? RingEX es la plataforma de comunicaciones empresariales todo en uno que conecta equipos, clientes y conversaciones a través de voz, video, mensajería, SMS y agentes de IA, todo impulsado por IA. Diseñado para organizaciones que valoran la productividad, la satisfacción del cliente y la simplicidad, RingEX reúne todo lo que su negocio necesita para colaborar y participar de manera efectiva desde cualquier lugar. IA AVANZADA CON AIR, AVA Y ACE RingEX transforma cada interacción en una ventaja estratégica a través de tres agentes de IA especializados. El Recepcionista de IA (AIR) actúa como una recepción digital inteligente, respondiendo llamadas 24/7 en conversaciones naturales y multilingües para responder preguntas frecuentes, capturar clientes potenciales, programar citas y dirigir llamadas complejas con contexto completo. El Asistente Virtual de IA (AVA) actúa como un copiloto proactivo para tareas diarias, capturando automáticamente resúmenes de reuniones, generando acciones de seguimiento y redactando mensajes conscientes del contexto. El Experto en Conversaciones de IA (ACE) sirve como una plataforma insignia de inteligencia de conversaciones, analizando cada interacción para proporcionar entrenamiento, puntuación automática de llamadas y análisis profundo de sentimientos. Al convertir datos en bruto en información ejecutiva y sincronizarse directamente con su CRM, ACE ayuda a los líderes a replicar comportamientos exitosos y mantenerse a la vanguardia de las tendencias de los clientes. NUEVO: PAQUETE DE COMPROMISO DEL CLIENTE Diseñado para equipos de atención al cliente pequeños y medianos, el Paquete de Compromiso del Cliente ayuda a las empresas a ofrecer un soporte al cliente más rápido y conectado sin la complejidad de un centro de contacto completo. El paquete combina sin problemas el soporte de voz y SMS en un espacio de trabajo unificado. Las capacidades clave incluyen una bandeja de entrada compartida de SMS para la visibilidad del equipo, cumplimiento automático de exclusión de SMS y plantillas de respuesta para mantener una voz de marca consistente. También cuenta con transparencia de cola con actualizaciones de lugar en la fila e informes en vivo para visibilidad en tiempo real del rendimiento de los agentes y la calidad del servicio. ¿POR QUÉ RINGEX? Ya sea que su equipo se esté conectando internamente o interactuando con clientes, RingEX ofrece confiabilidad, flexibilidad e inteligencia en una sola plataforma. Respaldado por seguridad de nivel empresarial, RingEX le ayuda a mantenerse conectado y receptivo en cada momento que importa. Los clientes de RingEX obtienen comunicaciones más inteligentes con AVA, inteligencia de ingresos con ACE y mejores experiencias para el cliente a través del Paquete de Compromiso del Cliente. RingEX no es solo un sistema telefónico. Es el núcleo inteligente de su negocio que asegura que cada conversación, interna o externa, esté conectada, analizada e impactante.

**Average Rating:** 4.2/5.0

**Total Reviews:** 1,386

#### How Do G2 Users Rate RingEX?

- **¿Ha sido the product un buen socio para hacer negocios?:** 8.3/10 (Category avg: 9.5/10)
- **Puntuación del cliente:** 9.4/10 (Category avg: 8.5/10)
- **Resumen de texto:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind RingEX?

- **Vendedor:** [RingCentral](https://www.g2.com/es/sellers/ringcentral)
- **Sitio web de la empresa:** www.ringcentral.com
- **Año de fundación:** 1999
- **Ubicación de la sede:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propietario, Director Ejecutivo
- **Top Industries:** Software de Computadora, Tecnología de la información y servicios
- **Company Size:** 57% Small, 34% Medium

#### What Do G2 Reviewers Say About RingEX?

_AI-generated summary from verified user reviews_

##### Pros

- A los usuarios les encanta la **facilidad de uso** de RingEX, encontrándolo perfecto para una comunicación y actualizaciones sin problemas.
- Los usuarios valoran el **servicio de atención al cliente útil** de RingEX, mejorando su experiencia y satisfacción general.
- Los usuarios valoran las **llamadas telefónicas de alta calidad** de RingEX, mejorando la comunicación en el soporte al cliente con facilidad de uso.
- Los usuarios encuentran la **fiabilidad y el soporte excepcionales** de RingEX invaluables para una comunicación y colaboración sin problemas.
- Los usuarios elogian la **fiabilidad** de RingEX, asegurando conexiones consistentes y experiencias de comunicación de alta calidad.

##### Cons

- Los usuarios encuentran que el **soporte al cliente es deficiente** , a menudo enfrentan desafíos y complejidades innecesarias al buscar asistencia.
- Los usuarios encuentran los **procesos complejos** frustrantes, a menudo necesitando apoyo para navegar los desafíos de administración y configuración del sistema.
- Los usuarios encuentran que las **dificultades con el servicio al cliente** ocasionalmente complican las resoluciones y frustran la experiencia general.
- Los usuarios informan de **problemas frecuentes de llamadas** con RingEX, incluyendo un seguimiento de llamadas deficiente y un soporte al cliente frustrantemente inadecuado.
- Los usuarios encuentran el **soporte al cliente desafiante** , a menudo requiriendo pasos adicionales para problemas conocidos y una administración complicada.

#### What Are Recent G2 Reviews of RingEX?

**["RingEX se convirtió en mi aplicación principal para llamadas de trabajo en grupo."](https://www.g2.com/es/survey_responses/ringex-review-13169167)**

**Rating:** 5.0/5.0 stars

_— Aashu J._

[Read full review](https://www.g2.com/es/survey_responses/ringex-review-13169167)

**["Llamadas estables, mensajería sólida y una IA que realmente ayuda después de las reuniones"](https://www.g2.com/es/survey_responses/ringex-review-13097268)**

**Rating:** 4.5/5.0 stars

_— Omar S._

[Read full review](https://www.g2.com/es/survey_responses/ringex-review-13097268)

#### What Are G2 Users Discussing About RingEX?

- [¿Para qué se utiliza RingCentral MVP?](https://www.g2.com/es/discussions/what-is-ringcentral-mvp-used-for)
- [¿Es bueno RingCentral?](https://www.g2.com/es/discussions/is-ringcentral-good) - 2 comments
- [What are the three RingCentral plans products?](https://www.g2.com/es/discussions/what-are-the-three-ringcentral-plans-products)
- [What is RingCentral office?](https://www.g2.com/es/discussions/what-is-ringcentral-office)

### [InMoment Experience Improvement (XI) Platform](https://www.g2.com/es/products/inmoment-experience-improvement-xi-platform/reviews)

InMoment, el líder en mejorar experiencias y la empresa de plataforma y servicios de CX más recomendada en el mundo, es reconocida por ayudar a los clientes a recopilar e integrar datos de experiencia del cliente para descubrir las ideas que permiten las acciones más inteligentes. Como los marcadores de ritmo en la aplicación de IA galardonada, sus clientes globales activan cada byte de sus datos de experiencia, desde encuestas estructuradas y reseñas sociales hasta conversaciones no estructuradas de registros de llamadas, correos electrónicos, tickets de soporte y transcripciones de chat para descomponer los silos de datos. Esta tecnología única combinada con expertos de la industria internos empodera a las marcas para obtener ROI de sus programas de CX en la mitad del tiempo que sus competidores. Desbloquea el verdadero potencial de cada pieza de datos del cliente con InMoment. Para aprender más, visita inmoment.com

**Average Rating:** 4.7/5.0

**Total Reviews:** 314

#### How Do G2 Users Rate InMoment Experience Improvement (XI) Platform?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.3/10 (Category avg: 9.5/10)

#### Who Is the Company Behind InMoment Experience Improvement (XI) Platform?

- **Vendedor:** [PG Forsta](https://www.g2.com/es/sellers/pg-forsta)
- **Ubicación de la sede:** Salt Lake City, Utah
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e56037fcec61d213a1f4229eb926938e0c1373395be6ee138691fc922b14a1dc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fweareinmoment%2F&secure%5Burl_type%5D=linkedin_company_website)  
411 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Producto, Gerente de Éxito del Cliente
- **Top Industries:** Software de Computadora, Tecnología de la información y servicios
- **Company Size:** 47% Small, 39% Medium

#### What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform?

**["Integración perfecta con POS para encuesta"](https://www.g2.com/es/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685)**

**Rating:** 5.0/5.0 stars

_— Lakshay D._

[Read full review](https://www.g2.com/es/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685)

**["Herramientas fáciles de usar. Personal visionario de apoyo."](https://www.g2.com/es/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822)**

**Rating:** 5.0/5.0 stars

_— Beth W._

[Read full review](https://www.g2.com/es/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822)

#### What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform?

- [What is InMoment Experience Intelligence (XI) Platform used for?](https://www.g2.com/es/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for)

### [Aircall](https://www.g2.com/products/aircall/reviews)

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,601

#### How Do G2 Users Rate Aircall?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10)
- **Customer Scoring:** 5.0/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Aircall?

- **Seller:** [Aircall](https://www.g2.com/sellers/aircall)
- **Company Website:** www.aircall.io
- **Year Founded:** 2014
- **HQ Location:** New York
- **Twitter:** @aircall  
4,964 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website)  
849 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 53% Small, 40% Medium

#### What Do G2 Reviewers Say About Aircall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues.
- Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency.
- Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications.
- Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations.
- Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency.

##### Cons

- Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts.
- Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication.
- Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience.
- Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience.
- Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance.

#### What Are Recent G2 Reviews of Aircall?

**["Aircall: Powerful Cloud Phone System with Excellent Support"](https://www.g2.com/survey_responses/aircall-review-13051826)**

**Rating:** 5.0/5.0 stars

_— mark.reed@abaxhealth.com R._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13051826)

**["Facilitate Telemarketing with Great Efficiency"](https://www.g2.com/survey_responses/aircall-review-13122992)**

**Rating:** 5.0/5.0 stars

_— Omar M._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13122992)

#### What Are G2 Users Discussing About Aircall?

- [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote
- [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote
- [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote
- [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote
- [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes

### [Fireflies.ai](https://www.g2.com/es/products/fireflies-ai/reviews)

Fireflies es un asistente de voz con inteligencia artificial que ayuda a transcribir, resumir, tomar notas y completar acciones durante las reuniones. Nuestro asistente de IA, Fred, se integra con todas las principales plataformas de conferencias web del mundo como Zoom, Google Meet, Webex y Microsoft Teams, junto con aplicaciones empresariales como Hubspot, Slack, Trello, Asana, Salesforce y más. Grabar: Graba instantáneamente reuniones en todas las principales plataformas de conferencias web. Invita a Fireflies o haz que las capture automáticamente. Transcribir: Fireflies puede transcribir reuniones en vivo o archivos de audio que subas. Revisa las transcripciones y escucha el audio simultáneamente. Resumir: AI Super Summaries te proporciona resúmenes detallados de reuniones, esquemas, notas de reuniones, palabras clave y elementos de acción. ¡Rastrea y revisa rápidamente una reunión completa en 5 minutos! Colaborar: Añade comentarios y marca momentos importantes en las llamadas para que tus compañeros de equipo los revisen fácilmente. Buscar: Revisa una llamada de una hora en menos de 5 minutos. Filtra por elementos de acción, fechas, métricas y otros temas importantes. Integrar: Tus notas de reuniones, transcripciones y grabaciones son más valiosas cuando se sincronizan automáticamente con las herramientas y plataformas que ya usas. Registra notas de reuniones, transcripciones y grabaciones en tus aplicaciones de CRM y colaboración como Salesforce, Hubspot, Slack, Zapier y muchas más. Analizar: La inteligencia de conversación genera ideas sobre el tiempo de conversación, tendencias de temas, sentimiento y mucho más. La suite de inteligencia de conversación te permite identificar qué funciona y qué no en las llamadas. Las ideas te ayudan a entrenar a tu equipo de ventas para cerrar más tratos. Ayudan a tus reclutadores a contratar talento de primer nivel más rápido al identificar tendencias en las entrevistas con candidatos. Toda tu organización puede construir mejores productos al sintonizar con la voz de tu cliente. Descubre qué mensajes funcionan y cuáles no a partir de las interacciones con clientes y equipos.

**Average Rating:** 4.7/5.0

**Total Reviews:** 749

#### How Do G2 Users Rate Fireflies.ai?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.1/10 (Category avg: 9.5/10)
- **Inteligencia Artificial:** 8.6/10 (Category avg: 8.6/10)
- **Puntuación del cliente:** 7.7/10 (Category avg: 8.5/10)
- **Resumen de texto:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Fireflies.ai?

- **Vendedor:** [Fireflies.ai](https://www.g2.com/es/sellers/fireflies-ai)
- **Año de fundación:** 2016
- **Ubicación de la sede:** San Francisco, CA
- **Twitter:** @firefliesai  
7,516 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274dcd1ef3157ea6d112b166043133401faf4bdbaff18e1b16ac1e805199334&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10931378&secure%5Burl_type%5D=linkedin_company_website)  
126 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director Ejecutivo, Fundador
- **Top Industries:** Consultoría, Marketing y publicidad
- **Company Size:** 78% Small, 18% Medium

#### What Do G2 Reviewers Say About Fireflies.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios destacan la **transcripción precisa en tiempo real** de Fireflies.ai, haciendo la gestión de reuniones fluida y eficiente.
- A los usuarios les encanta la **facilidad de uso** de Fireflies.ai, encontrándolo simple de configurar y altamente preciso.
- Los usuarios aprecian la **alta precisión** de la transcripción de Fireflies.ai, mejorando significativamente la comprensión y la facilidad de uso.
- A los usuarios les encantan las **funciones que ahorran tiempo** de Fireflies.ai, transformando su productividad durante las reuniones de video sin esfuerzo.
- Los usuarios aprecian la **alta precisión** de las transcripciones de Fireflies.ai, señalando mejoras significativas sobre las herramientas de transcripción anteriores.

##### Cons

- Los usuarios notan ocasionalmente **inexactitudes de la IA** , como identificar incorrectamente elementos de acción, pero lo encuentran manejable en general.
- Los usuarios tienen dificultades con la **navegación y las preocupaciones de privacidad** en relación con la gestión de reuniones, lo que afecta su experiencia general con Fireflies.ai.
- Los usuarios encuentran que Fireflies.ai es **caro** , especialmente para uso personal y las funciones adicionales de IA requeridas.
- Los usuarios expresan preocupaciones sobre las **limitaciones de la IA** en cuanto a la transparencia de datos, la privacidad y la necesidad de mejorar la funcionalidad.
- Los usuarios encuentran que la **pobre resumida** de Fireflies.ai complica compartir y editar notas de reuniones de manera efectiva.

#### What Are Recent G2 Reviews of Fireflies.ai?

**["Grandes resúmenes automatizados, sincronización perfecta de Slack/CRM y una búsqueda global que salva vidas"](https://www.g2.com/es/survey_responses/fireflies-ai-review-12754153)**

**Rating:** 4.0/5.0 stars

_— Denis M._

[Read full review](https://www.g2.com/es/survey_responses/fireflies-ai-review-12754153)

**["Fireflies me mantiene 100% presente: resúmenes precisos, interfaz de usuario simple, integración perfecta con CRM."](https://www.g2.com/es/survey_responses/fireflies-ai-review-13058770)**

**Rating:** 4.5/5.0 stars

_— Pasi R._

[Read full review](https://www.g2.com/es/survey_responses/fireflies-ai-review-13058770)

#### What Are G2 Users Discussing About Fireflies.ai?

- [How has Fireflies.ai supported your meeting transcription, and what features do you find most useful?](https://www.g2.com/es/discussions/how-has-fireflies-ai-supported-your-meeting-transcription-and-what-features-do-you-find-most-useful) - 2 comments
- [¿Funciona la IA de fireflies con equipos?](https://www.g2.com/es/discussions/fireflies-ai-does-fireflies-ai-work-with-teams) - 2 comments, 1 upvote
- [¿Funciona la IA de fireflies con equipos?](https://www.g2.com/es/discussions/does-fireflies-ai-work-with-teams) - 1 comment, 1 upvote
- [¿La IA de luciérnagas graba video?](https://www.g2.com/es/discussions/fireflies-ai-does-fireflies-ai-record-video) - 1 comment, 1 upvote
- [¿Graba video Fireflies Ai?](https://www.g2.com/es/discussions/does-fireflies-ai-record-video) - 5 comments, 2 upvotes

### [Balto](https://www.g2.com/products/balto/reviews)

Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data.

**Average Rating:** 4.8/5.0

**Total Reviews:** 579

#### How Do G2 Users Rate Balto?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.5/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Balto?

- **Seller:** [Balto](https://www.g2.com/sellers/balto)
- **Company Website:** www.balto.ai
- **Year Founded:** 2017
- **HQ Location:** St Louis, US
- **Twitter:** @balto\_ai  
243 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3cc9e9cbafaa6a63e7a778747e3b37acb55b15f89faccf9bcef7de766a902726&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16265721%2F&secure%5Burl_type%5D=linkedin_company_website)  
163 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Medicare Sales Representative, MSR
- **Top Industries:** Insurance, Consumer Services
- **Company Size:** 48% Medium, 25% Large

#### What Do G2 Reviewers Say About Balto?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Balto to be **easy to use** , enhancing their performance and providing seamless access to notes and calls.
- Users find Balto's **time-saving features** invaluable, streamlining calls and enhancing customer interactions effortlessly.
- Users praise Balto for its **accuracy** , providing reliable support that enhances performance during calls and transactions.
- Users admire the **call recording feature** of Balto for its accuracy and detailed summaries of each call.
- Users rave about Balto's **immediate support and guidance** , enhancing efficiency and boosting confidence during client interactions.

##### Cons

- Users face **call issues** with Balto, including bugs, app timeouts, and difficulties retrieving past call notes.
- Users experience **accuracy issues** with Balto, finding it vague and sometimes not responsive to their input.
- Users find Balto's suggestions to be **inaccurate and sometimes vague** , which hampers effective communication during calls.
- Users are frustrated by the **missing features** in Balto, including disappearing prompts and data loss on connection issues.
- Users often experience **pop-up issues** with Balto, finding them obstructive and distracting during calls, impacting workflow.

#### What Are Recent G2 Reviews of Balto?

**["Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching"](https://www.g2.com/survey_responses/balto-review-12794530)**

**Rating:** 5.0/5.0 stars

_— Schantera M._

[Read full review](https://www.g2.com/survey_responses/balto-review-12794530)

**["The Pros and Cons of using Balto."](https://www.g2.com/survey_responses/balto-review-9832751)**

**Rating:** 4.0/5.0 stars

_— Eric M._

[Read full review](https://www.g2.com/survey_responses/balto-review-9832751)

#### What Are G2 Users Discussing About Balto?

- [What is Balto used for?](https://www.g2.com/discussions/what-is-balto-used-for)

### [Nooks](https://www.g2.com/es/products/nooks/reviews)

Nooks es el espacio de trabajo para agentes de salida inteligente. Combinamos el juicio humano con la ejecución de IA para que los representantes pasen menos tiempo en tareas rutinarias y más tiempo construyendo relaciones reales que se conviertan en oportunidades. Nooks reúne señales, historial de cuentas y las mejores acciones siguientes en un sistema multicanal para secuencias de IA, de modo que las salidas se mantengan relevantes a medida que escalas. Más de 100 equipos han cambiado de herramientas de secuenciación heredadas a Nooks, más que duplicando el pipeline generado por correo electrónico, reduciendo el tiempo de investigación en un 90% y consolidando múltiples proveedores en una sola plataforma. Más de 1200 clientes, incluidas organizaciones de ventas sofisticadas en HubSpot, Deel, ZoomInfo y Rippling, utilizan Nooks para generar más pipeline con menos cambios de contexto.

**Average Rating:** 4.8/5.0

**Total Reviews:** 1,652

#### How Do G2 Users Rate Nooks?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.6/10 (Category avg: 9.5/10)
- **Inteligencia Artificial:** 10.0/10 (Category avg: 8.6/10)
- **Puntuación del cliente:** 9.4/10 (Category avg: 8.5/10)
- **Resumen de texto:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Nooks?

- **Vendedor:** [Nooks](https://www.g2.com/es/sellers/nooks)
- **Sitio web de la empresa:** www.nooks.ai
- **Ubicación de la sede:** San Francisco, California
- **Twitter:** @JoinNooks  
390 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0985ff2b8e1083fcf100fe495e371b10ac44dcc8c0a734662629503f74b014e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnooksapp&secure%5Burl_type%5D=linkedin_company_website)  
390 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** SDR, Representante de Desarrollo de Negocios
- **Top Industries:** Software de Computadora, Tecnología de la información y servicios
- **Company Size:** 50% Medium, 25% Small

#### What Do G2 Reviewers Say About Nooks?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios encuentran que Nooks ofrece características **que ahorran tiempo** , mejorando la eficiencia y permitiendo más llamadas en menos tiempo.
- Los usuarios encuentran que Nooks es excepcionalmente **fácil de usar** , con una interfaz amigable para principiantes y navegación intuitiva.
- Los usuarios encuentran que Nooks permite una **eficiencia excepcional** con un marcado más rápido y características intuitivas que mejoran la productividad.
- A los usuarios les encanta la **marcación paralela eficiente** de Nooks, aumentando su volumen de llamadas y mejorando las conversaciones.
- Los usuarios valoran las **capacidades eficientes de generación de leads** de Nooks, mejorando la productividad y permitiendo un alcance dirigido de manera efectiva.

##### Cons

- Los usuarios enfrentan frecuentes **problemas de llamadas** con Nooks, incluyendo conexiones lentas y fallos frustrantes durante las llamadas.
- Los usuarios enfrentan **problemas con el marcador** con números incorrectos siendo marcados y desafíos para conectarse con los contactos deseados.
- Los usuarios encuentran las **funciones faltantes** en Nooks limitantes, particularmente la falta de opciones de clasificación y operación de múltiples pestañas.
- Los usuarios enfrentan **limitaciones del marcador** con Nooks, incluyendo problemas con los disparadores de tareas y llamadas dobles a prospectos.
- Los usuarios informan de **problemas de conexión** con Nooks, incluyendo retrasos y caídas durante las llamadas, lo que afecta la calidad de la comunicación.

#### What Are Recent G2 Reviews of Nooks?

**["Nooks supercargó mi prospección saliente con un marcador rápido e intuitivo."](https://www.g2.com/es/survey_responses/nooks-review-13172157)**

**Rating:** 5.0/5.0 stars

_— Deep K._

[Read full review](https://www.g2.com/es/survey_responses/nooks-review-13172157)

**["Aumento significativo en las tasas de conexión con CRM sin interrupciones"](https://www.g2.com/es/survey_responses/nooks-review-13124572)**

**Rating:** 5.0/5.0 stars

_— Laura N._

[Read full review](https://www.g2.com/es/survey_responses/nooks-review-13124572)

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- [Outbound Call Tracking](/categories/outbound-call-tracking)
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[Browse Conversation Intelligence Themes](/categories/conversation-intelligence/themes)

 ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung")
JJ

Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung)

Updated 

Products classified in the overall Conversation Intelligence category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Conversation Intelligence to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Conversation Intelligence category.

In addition to qualifying for inclusion in the Conversation Intelligence Software category, to qualify for inclusion in the Small Business Conversation Intelligence Software category, a product must have at least 10 reviews left by a reviewer from a small business.

Top Tools at a Glance

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Revenue intelligence with deal-pattern coaching

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User Review

"Actionable Conversation Insights That Keep Teams Aligned."

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AI meeting summaries with frictionless capture

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User Review

"Accurate Summaries, Handy Action Items, and Smooth Tool Integrations"

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| 

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Conversation intelligence inside CRM workflows

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User Review

"Agentforce Sales Delivers Clear Lead Visibility and Smoother Marketing-to-Sales Handoff"

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| 

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Conversation logging tied to native CRM

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User Review

"Highly Customisable, but Easy to Underutilise Without Training"

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| 

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Behavioral signal analysis for deal dynamics

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User Review

"The best way to coach reps on maintaining control in multi-party meetings"

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Contact-center CXA with conversation intelligence

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User Review

"Copilot Makes Customer Context Clearer and Boosts Performance"

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| 

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Agent workspace for intelligent outbound

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User Review

"Nooks Supercharged My Outbound Prospecting With a Fast, Intuitive Dialer"

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Show More

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## How Do You Choose the Right Conversation Intelligence Software?

### What You Should Know About Conversation Intelligence Software

### Conversation Intelligence software buying insights at a glance

[Conversation intelligence software](https://www.g2.com/categories/conversation-intelligence) enables organizations to capture, analyze, and operationalize customer conversations across sales, support, and customer success. As selling motions grow more complex, manual notes and anecdotal deal updates create inconsistency and blind spots. A dedicated conversation intelligence platform centralizes call data, surfaces insights, and applies consistent review standards, enabling execution to scale beyond individual representatives.

Based on the G2 reviews, companies most often adopt conversation intelligence tools to reduce manual documentation, improve coaching consistency, and gain clearer visibility into deal health. The overall sentiment is very strong, with an average rating of 4.72/5 and a 9.45/10 likelihood to recommend, indicating that conversation intelligence software is increasingly viewed as a core revenue workflow. Common use cases include searchable call libraries for onboarding and coaching, automated summaries and action items, and structured call reviews to identify risk and missed discovery.

Buyers evaluating conversational intelligence software tend to prioritize ease of use and workflow integration alongside governance. Reviews highlight that these tools are lightweight enough for daily adoption (ease of use averages 6.71/7), but deliver the most value when teams standardize how conversations are reviewed and acted on. Pricing is generally perceived as mid-market, with ROI tied to time savings, faster rep ramp, stronger coaching, and more consistent deal execution.

### Top 5 FAQs from software buyers:

- What features should I prioritize when evaluating conversation intelligence software?
- How do conversation intelligence platforms integrate with CRM and video conferencing tools?
- What kind of ROI do teams typically see from conversational intelligence software?
- What are the key differences between leading Conversation Intelligence systems?
- How long does it usually take to implement a conversation intelligence platform?

G2’s top-rated Conversation Intelligence software, based on verified G2 reviews, includes [Fathom](https://www.g2.com/products/fathom-video/reviews), [Substrata](https://www.g2.com/products/substrata-substrata/reviews), [Gong](https://www.g2.com/products/gong/reviews), [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews), and [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews). ([Source 2](https://www.g2.com/reports))

### What are the top-reviewed Conversation Intelligence on G2?

Below are the **five most-reviewed products in your uploaded dataset** :

[Gong](https://www.g2.com/products/gong/reviews)

- Number of Reviews: 5,351
- Satisfaction: 100
- Market Score: 95
- G2 score: 97

[**Salesforce Sales Cloud**](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews)

- Number of Reviews: 1,376
- Satisfaction: 74
- Market Score: 99
- G2 score: 87

[Fathom](https://www.g2.com/products/fathom-video/reviews)

- Number of Reviews: 2,283
- Satisfaction: 100
- Market Score: 66
- G2 score: 83

[HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)

- Number of Reviews: 1,030
- Satisfaction: 58
- Market Score: 91
- G2 score: 75

[Substrata](https://www.g2.com/products/substrata-substrata/reviews)

- Number of Reviews: 402
- Satisfaction: 98
- Market Score: 50
- G2 score: 74

Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports))

Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports))

G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports))

Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..))

### What I Often See in Conversation Intelligence?

#### Feedback Pros: What Users Consistently Appreciate

- **Improved deal visibility and forecast accuracy for finance leaders**
- **_“_** _Being in the role of Finance Director, I find sub-strata to be an extremely useful tool for my work as it enables me to assess deal communications, evaluate Risk Signals track Buyer Intent and to assist me with Forecasting, allowing me to complete these tasks more efficiently, effectively and with greater accuracy.__” - _ [_Robert T._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-12105185)_, Substrata Review_
- **Exceptional accuracy and value, even across diverse accents**
- _“__I have used several other note-taking tools, but in my opinion, none of them come close to Fathom. What makes it even better is that it’s free, which I find incredible. The accuracy of the output it produces impressed me so much that I upgraded to the premium version without any hesitation. One of the standout features for me is that it works well with Indian accents, even when they are quite strong, something that other note-taking tools often struggle with.”_ _-_ [_Jayanth S._](https://www.g2.com/products/fathom-video/reviews/fathom-review-12169452)_, Fathom Review_
- **Searchable transcripts that highlight key moments for coaching and QA**
- _“__I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience.”_ _-_ [_Ellie S._](https://www.g2.com/products/gong/reviews/gong-review-11980050)_, Gong Review_

#### Cons: Where Many Platforms Fall Short

- **High costs and a challenging onboarding experience**
- _“Gong has high cost, and this includes the general platform fees, and other user licensing. The onboarding process is complex, with high adoption costs and struggles.” -_ [_Graziana C._](https://www.g2.com/products/gong/reviews/gong-review-12126874)_, Gong Review_
- **Initial setup complexity, offset by strong long-term value**
- _“ __At first, integrating Substrata into our existing systems required some of technical patience. The platform is feature rich, which is great, but it took a few sessions for my team to get fully comfortable. That I said, their support resources are strong, and once you’re familiar, it becomes an essential part of daily workflow.__ ” -_ [_Justin F._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-11244441)_, Substrata Review_
- **Limited organization and sharing controls for meeting records**
- _“My main concern with Fathom is the inability to tap on items and organize them into folders. With the range of meetings we have, it can be challenging to locate what I need, especially if I haven't named something clearly. A folder feature would be extremely helpful for keeping things more organized. Additionally, it would be beneficial if there were an option to automatically share the meeting with participants, or at least make this feature available. Sometimes we hold impromptu meetings, and unless someone is specifically invited, they miss out on the feedback from the meeting.” -_ [_Aqeelah R._](https://www.g2.com/products/fathom-video/reviews/fathom-review-11911540)_, Fathom Review_

### My Expert Takeaway on Conversation Intelligence Software

Based on G2 reviews, conversation intelligence software delivers the most value when teams treat it as an operational discipline rather than a passive recording tool. High-performing organizations establish clear ownership over call review standards, coaching criteria, and data hygiene early in the rollout. This foundation helps teams move beyond basic transcription and consistently apply insights across sales, revenue, and customer-facing roles.

Teams that achieve the strongest outcomes with a conversation intelligence platform tend to strike a balance between automation and human oversight. While AI-generated summaries, highlights, and action items create meaningful time savings, reviewers consistently indicate that accuracy and context matter most in high-stakes moments. As a result, top teams implement structured review workflows, especially for late-stage deals, renewals, and regulated conversations, so insights are validated and acted on, not just captured.

For buyers evaluating Conversation Intelligence systems, a recurring theme across reviews of growth-stage and enterprise companies is the need to scale insights without adding friction. The most effective conversational intelligence software integrates tightly with [CRM](https://www.g2.com/categories/crm), enablement, and forecasting workflows, reducing manual handoffs and reinforcing consistent behaviors. In these environments, success depends less on feature depth alone and more on how seamlessly conversation data supports coaching, execution, and revenue predictability over time.

### Conversation Intelligence Software FAQs

#### What is conversation intelligence software?

Conversation intelligence software records and transcribes calls (often sales meetings) and then analyzes them to surface insights, such as key topics, action items, and coaching moments. Teams use it to improve rep performance, standardize discovery, and reduce manual note-taking. In practice, it becomes a searchable call library that supports onboarding, deal review, and quality assurance, especially when integrated into CRM and enablement workflows.

#### What is an example of conversational intelligence?

A common example is automatically capturing a sales call, generating a transcript, highlighting objections, and summarizing next steps, then routing those outputs to the account record and the rep’s follow-up workflow. Managers can later search for specific topics (such as pricing, competitor mentions, or integration concerns) across calls to coach consistently. The “intelligence” comes from turning raw conversations into structured, reusable signals.

#### What are conversational AI platforms?

Conversational AI platforms are typically systems that let businesses build and run AI-driven conversations (like chatbots or voice agents) for customer support, lead qualification, or task completion. They focus on interacting with users in real time. Conversation intelligence tools, by contrast, focus on analyzing human-to-human conversations after (or during) meetings to improve coaching, documentation, and business outcomes.

#### What is the best conversational AI tool?

The best conversational AI tool depends on your job-to-be-done. For sales coaching and pipeline inspection, [Gong](https://www.g2.com/products/gong/reviews) and [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) stand out for deal insights and CRM alignment. For lightweight note automation, [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) and [Avoma](https://www.g2.com/products/avoma/reviews) excel in speed and usability. In regulated environments, governance and data controls matter most. Always test 3-5 tools on real calls before making a commitment.

### Sources

1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw)
2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports)

Researched By: [Julie Jung](https://research.g2.com/insights/author/julie-jung)

**Last updated on: January 9, 2026**