I love the ability to run the application from both a local machine within my network or on the cloud and not have to open my computer up to the outside word Review collected by and hosted on G2.com.

I dislike the poor asset managment console, more the limitation to use the inventory part to add all chromeos devices and easily assign the deivces to a user and intergrate into the helpdesk module for ease of use Review collected by and hosted on G2.com.

The ability to track and log tickets easily Review collected by and hosted on G2.com.

Network scans are constantly running and can cause disruptions Review collected by and hosted on G2.com.

Easy setup of the Spiceworks server side software. The software is stable (minus the odd zombie process). Being able to monitor my servers and network in real time is a game changer! Having the Spiceworks user community is priceless and really helpful. Almost always there is a Spiceworks user out there with a great answer to some pretty highly technical and obscure questions. Review collected by and hosted on G2.com.

The Spiceworks server software can sometimes stop responding on the server and require a software restart, which can be done remotely or at the server terminal very easily. I have had the experience that sometimes tracking a ticket can be a little difficult in a high volume environment. The setup and actual using of the software package and web interface documentation could use a more multimedia approach. Perhaps a Youtube channel with tutorials would help. Review collected by and hosted on G2.com.

First of all there are two options, first, on prem, second, cloud based. I used the on prem years ago and it was a solid product, even though it was free. Once the Cloud Helpdesk came out, it became the GO TO application for day to day operations ..... the words are 'please submit a ticket' ... accessible from ANY device that is connected to the internet for both techs and end users. Review collected by and hosted on G2.com.

Not much at all if anything, it's our go to no matter what. Review collected by and hosted on G2.com.

It was effortless to use; I was able to sort, communicate, and provide in-depth details on resolving issues. Review collected by and hosted on G2.com.

A bit slower than I would sometimes like when there were a lot of open issues to deal with. Review collected by and hosted on G2.com.

Ease of use and ability to sort things into inventory Review collected by and hosted on G2.com.

Actually nothings think it's a great service Review collected by and hosted on G2.com.

Very easy to use and free. It is reliable and rarely ever have had any issues. Review collected by and hosted on G2.com.

We use a local install, and we need to upgrade to the cloud version. You can't paste images in the tickets Review collected by and hosted on G2.com.

I like that the Spiceworks Help Desk is super easy to use and fairly easy to implement and roll out to users. It has a reasonable amount of features at a good price ($0). Review collected by and hosted on G2.com.

I dislike that there can be difficulty integrating it with Active Directory or other services. It can be difficult to manage at times and to get reports out when needed. Review collected by and hosted on G2.com.

I like the options of schedule dates, to me is important have all of my day in a on look and organized by priorities. Review collected by and hosted on G2.com.

They can be complicated to combine with the user way of mailing, I miss an option to filter the mailing conversations where my Ticketing mail is included Review collected by and hosted on G2.com.

The cost. It was a free service when I used it and it had all of the depth of paid programs. Review collected by and hosted on G2.com.

I do not remember disliking anything when I used it. Review collected by and hosted on G2.com.