--- title: Spiceworks Cloud Help Desk Reviews meta\_title: 'Spiceworks Cloud Help Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 311 reviews by the users' company size, role or industry to find out how Spiceworks Cloud Help Desk works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 311 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Spiceworks Cloud Help Desk Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **collaboration features** of Spiceworks Cloud Help Desk, enhancing teamwork and streamlining ticket management. [(1 mentions)](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046791&qs=pros-and-cons#reviews) Users value the **communication efficiency** of Spiceworks Cloud Help Desk, enhancing collaboration and streamlining ticket management. [(1 mentions)](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046794&qs=pros-and-cons#reviews) Users value the **efficient ticket submission and tracking** in Spiceworks Cloud Help Desk, enhancing collaboration and insights. [(1 mentions)](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046781&qs=pros-and-cons#reviews) Users value the **efficient ticket management** in Spiceworks Cloud Help Desk, enhancing collaboration and reporting insights. [(1 mentions)](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046780&qs=pros-and-cons#reviews) Users value the **effective team collaboration** in Spiceworks Cloud Help Desk, enhancing ticket management and overall productivity. [(1 mentions)](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046783&qs=pros-and-cons#reviews) Users experience **connectivity issues** with delayed notifications and challenges in integration and mobile app features. [(1 mentions)](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046793&qs=pros-and-cons#reviews) Users report **integration issues** that hinder connectivity with other systems and experience delays in notifications and responses. [(1 mentions)](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046786&qs=pros-and-cons#reviews) Users find the **limited functionality** of Spiceworks Cloud Help Desk frustrating, especially with missing features and delayed notifications. [(1 mentions)](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046792&qs=pros-and-cons#reviews) Users find the **missing features** in the mobile app and delays in email notifications frustrating. [(1 mentions)](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046778&qs=pros-and-cons#reviews) Users face **notification issues** with delayed emails, missing mobile features, and challenges in system integration. [(1 mentions)](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046787&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Spiceworks Cloud Help Desk ##### 1. Collaboration Users value the **collaboration features** of Spiceworks Cloud Help Desk, enhancing teamwork and streamlining ticket management. [ See 1 mentions ](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046791&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "My smooth sailing journey with Spiceworks Helpdesk" What do you like about Spiceworks Cloud Help Desk? Its efficient ticket submission and tracking, alerts, collaboration between users,various ticketing categories. The reporting feature is very useful t ##### 2. Communication Efficiency Users value the **communication efficiency** of Spiceworks Cloud Help Desk, enhancing collaboration and streamlining ticket management. [ See 1 mentions ](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046794&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "My smooth sailing journey with Spiceworks Helpdesk" What do you like about Spiceworks Cloud Help Desk? Its efficient ticket submission and tracking, alerts, collaboration between users,various ticketing categories. The reporting feature is very useful t ##### 3. Efficiency Users value the **efficient ticket submission and tracking** in Spiceworks Cloud Help Desk, enhancing collaboration and insights. [ See 1 mentions ](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046781&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "My smooth sailing journey with Spiceworks Helpdesk" What do you like about Spiceworks Cloud Help Desk? Its efficient ticket submission and tracking, alerts, collaboration between users,various ticketing categories. The reporting feature is very useful t ##### 4. Incident Management Users value the **efficient ticket management** in Spiceworks Cloud Help Desk, enhancing collaboration and reporting insights. [ See 1 mentions ](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046780&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "My smooth sailing journey with Spiceworks Helpdesk" What do you like about Spiceworks Cloud Help Desk? Its efficient ticket submission and tracking, alerts, collaboration between users,various ticketing categories. The reporting feature is very useful t ##### 5. Team Collaboration Users value the **effective team collaboration** in Spiceworks Cloud Help Desk, enhancing ticket management and overall productivity. [ See 1 mentions ](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046783&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "My smooth sailing journey with Spiceworks Helpdesk" What do you like about Spiceworks Cloud Help Desk? Its efficient ticket submission and tracking, alerts, collaboration between users,various ticketing categories. The reporting feature is very useful t ### 5 Cons or Disadvantages of Spiceworks Cloud Help Desk ##### 1. Connectivity Issues Users experience **connectivity issues** with delayed notifications and challenges in integration and mobile app features. [ See 1 mentions ](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046793&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "My smooth sailing journey with Spiceworks Helpdesk" What do you dislike about Spiceworks Cloud Help Desk? mobile app lacks some features which are on desktop, often email notifications are delayed, integrating with other systems is quite challenging. somet ##### 2. Integration Issues Users report **integration issues** that hinder connectivity with other systems and experience delays in notifications and responses. [ See 1 mentions ](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046786&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "My smooth sailing journey with Spiceworks Helpdesk" What do you dislike about Spiceworks Cloud Help Desk? mobile app lacks some features which are on desktop, often email notifications are delayed, integrating with other systems is quite challenging. somet ##### 3. Limited Functionality Users find the **limited functionality** of Spiceworks Cloud Help Desk frustrating, especially with missing features and delayed notifications. [ See 1 mentions ](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046792&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "My smooth sailing journey with Spiceworks Helpdesk" What do you dislike about Spiceworks Cloud Help Desk? mobile app lacks some features which are on desktop, often email notifications are delayed, integrating with other systems is quite challenging. somet ##### 4. Missing Features Users find the **missing features** in the mobile app and delays in email notifications frustrating. [ See 1 mentions ](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046778&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "My smooth sailing journey with Spiceworks Helpdesk" What do you dislike about Spiceworks Cloud Help Desk? mobile app lacks some features which are on desktop, often email notifications are delayed, integrating with other systems is quite challenging. somet ##### 5. Notification Issues Users face **notification issues** with delayed emails, missing mobile features, and challenges in system integration. [ See 1 mentions ](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046787&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "My smooth sailing journey with Spiceworks Helpdesk" What do you dislike about Spiceworks Cloud Help Desk? mobile app lacks some features which are on desktop, often email notifications are delayed, integrating with other systems is quite challenging. somet ## Top-Rated Alternatives [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![SysAid](https://images.g2crowd.com/uploads/product/hd_favicon/0e90ac9498bc05c89d709a2b51e8438d/sysaid.svg "SysAid") SysAid 4.5/5(753) ](https://www.g2.com/products/sysaid/reviews) [ View All Alternatives ](https://www.g2.com/products/spiceworks-cloud-help-desk/competitors/alternatives) ![Graham C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Graham C.") GC Graham C. Manager IT Education Management Enterprise (\> 1000 emp.) 3/30/2018 "Excellent and Free" 5/5 What do you like best about Spiceworks Cloud Help Desk? I enjoy the flexibility of the software. Spiceworks is a full featured solution that comes with a bonus... it’s amazing community. Review collected by and hosted on G2.com. What do you dislike about Spiceworks Cloud Help Desk? Not much to dislike. I guess the only thing that I would add more customization to is their ticketing portal. Review collected by and hosted on G2.com. Recommendations to others considering Spiceworks Cloud Help Desk: If you need a solution for a smaller enterprise, this is an excellent solution. Review collected by and hosted on G2.com. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? We are solving a number of issue. Asset management. User assignment of assists and tickets. Ticket management. Network maps! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Michael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael M.") MM Michael M. Help Desk Manager Small-Business (50 or fewer emp.) 10/19/2017 "Superb help desk software" 3.5/5 What do you like best about Spiceworks Cloud Help Desk? The ease of use and the broad range of functionality in the mobile app compared to the web app really make creating and updating tickets on-the-go a breeze. Most of our support for clients is remote but occasionally a tech must be dispatched onsite and being able to update or close a ticket in real time makes our job much easier. Review collected by and hosted on G2.com. What do you dislike about Spiceworks Cloud Help Desk? Occasionally, the mobile app behaves in unexpected ways or won't let me launch it at all. That problem hasn't occurred in the last several iterations of the software but about a year ago, whatever version I was using (on a Samsung Galaxy S5) made accessing the help desk a nightmare. Thankfully that's been resolved! Review collected by and hosted on G2.com. Recommendations to others considering Spiceworks Cloud Help Desk: Absolutely give it a try unless you're already using a different solution. Changing horses midstream is difficult enough for other solutions, you don't need users struggling to adapt to a new ticket filing system as well. That invites the inevitable creation of in-house tickets about creating tickets and no one wants to wade through that bog. Review collected by and hosted on G2.com. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? A help desk solution is as useful as the problems you try to solve with it. We create tickets for pretty much everything relating to service for a client and have it set up so that tickets are auto-generated for us whenever we receive messages in our support inbox. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Allison T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison T.") AT Allison T. IT Specialist Information Technology and Services Mid-Market (51-1000 emp.) 12/28/2017 "Need a helpdesk? Want it to be free and backed by a bunch of people?" 4/5 What do you like best about Spiceworks Cloud Help Desk? Did I mention free? Yes, sometimes you get what you don't pay for but not in this case. Spiceworks Help Desk is free and an incredible product. Also with the install of this tool, jump on their network analyzer it complements the desk tool very nicely. Review collected by and hosted on G2.com. What do you dislike about Spiceworks Cloud Help Desk? When it comes to the user side of submitting tickets I do wish the UI was more watered down. But, even with that, it is still good. Just takes some instruction. If you are not using to port forwarding or any network setup getting it internet and not just intranet can be difficult. Review collected by and hosted on G2.com. Recommendations to others considering Spiceworks Cloud Help Desk: With Freshdesk dropping free use and most other desk tools doing seat limitations. Jumping in on a robust, large community user base that is free. Yes, its not perfect but no desk tool is and they cost. Give Spiceworks Help Desk a try and you will stick around. Review collected by and hosted on G2.com. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? Needing a Help Desk program that integrates with other network monitoring and inventorying program right off the bat solves many small to middle ground IT needs. As we all know these size IT dept are understaffed or thrown together and they need a combo of these tools at this price...FREE! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") UC Verified User in Civil Engineering Mid-Market (51-1000 emp.) 12/26/2017 "Brilliant alternative for smaller IT teams" 4/5 What do you like best about Spiceworks Cloud Help Desk? Spiceworks is quite similar to a lot of web based help desk suites, but what I like best about it is the community. Spiceworks also has a massive online community of techies all willing to give advice and support, share news and info, or just talk to each other which really keeps the whole thing alive. If your a small support team that’s a big help as maybe someone online will have the answer if your team doesn’t. Review collected by and hosted on G2.com. What do you dislike about Spiceworks Cloud Help Desk? It does appear cluttered at times and it would be better if you could open multiple tickets in tabs on the site instead of having to right click and open a new tab in the browser. Review collected by and hosted on G2.com. Recommendations to others considering Spiceworks Cloud Help Desk: Couldn’t comment on the use of Spiceworks for big companies, but for smaller companies with smaller IT departments it is a great, free alternative to other solutions. Review collected by and hosted on G2.com. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? I am new to the business and they only recently started using spiceworks to keep a log of help desk calls, before that it was apparently very chaotic. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") AD Verified User in Design Mid-Market (51-1000 emp.) 8/13/2018 "Can't beat free" 3.5/5 What do you like best about Spiceworks Cloud Help Desk? Spiceworks is very easy to manage, intuitive, and best of all, it is completely free. Review collected by and hosted on G2.com. What do you dislike about Spiceworks Cloud Help Desk? Not enough customization or options for dashboards and categorization, not very polished. Review collected by and hosted on G2.com. Recommendations to others considering Spiceworks Cloud Help Desk: Great for small businesses Review collected by and hosted on G2.com. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? Responding & tracking tickets & issues Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Mid-Market (51-1000 emp.) 4/17/2018 "Very basic but gets the job done." 4/5 What do you like best about Spiceworks Cloud Help Desk? Simple navigation, and that you can return to a past ticket easily to review all notes for easy troubleshooting in the future. Review collected by and hosted on G2.com. What do you dislike about Spiceworks Cloud Help Desk? I cannot access when not on my office network. Sometimes I want to review notes from a previous issue but I cannot when not at my desk. Luckily I remedied that by storing all emails from the comments/closing of a ticket in a folder and could reference that instead of returning to the web platform. Review collected by and hosted on G2.com. Recommendations to others considering Spiceworks Cloud Help Desk: Simple enough - no frills help desk. Review collected by and hosted on G2.com. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? Spiceworks makes it very simple to submit a ticket, especially considering many of our employees are not software savvy. There will always be those that use direct mail to solve their IT issues, but most use this tool because of it's ease of navigation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Michelle D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle D.") MD Michelle D. Data Manager Information Technology and Services Mid-Market (51-1000 emp.) 12/18/2017 "Great solution! Meets our needs!" 5/5 What do you like best about Spiceworks Cloud Help Desk? Spiceworks has been a great addition to our school district. The price tag is hard to beat! (Free!) We primarily use the Help Desk/ticket portion of Spiceworks. Review collected by and hosted on G2.com. What do you dislike about Spiceworks Cloud Help Desk? No major dislikes to report. We have not fully utilized the network monitoring, which seems like it could be useful as well. Review collected by and hosted on G2.com. Recommendations to others considering Spiceworks Cloud Help Desk: Take advantage of the free add-ons (apps) for the product. There are some great ones that really make Spiceworks easier to use and help increase efficiency. Review collected by and hosted on G2.com. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? We have been able to easily track the status of employee and student needs in our district. We can also pull reports with a wide variety of ticket information to present statistics to district administrators, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ginger A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ginger A.") GA Ginger A. Director, Information Technology Mid-Market (51-1000 emp.) 10/25/2017 "Great Help Desk Platform" 5/5 What do you like best about Spiceworks Cloud Help Desk? I like the ease of use and basic functionality. It is dependable and provides a fast and easy platform for our IT staff to manage office IT support requests. Review collected by and hosted on G2.com. What do you dislike about Spiceworks Cloud Help Desk? I wish it had better sorting of submitted tickets, improved search capabilities, and the easier reporting functionality. . Review collected by and hosted on G2.com. Recommendations to others considering Spiceworks Cloud Help Desk: I think it is a great tool. It really provides our staff and easy and effective tool to submit support tickets for our IT staff. It also allows our IT staff to stay on top of user issues, and identify any treads in issues. Review collected by and hosted on G2.com. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? We use Spiceworks for our support ticket submission for our three offices. As for benefits, it has improved our IT response rate and time for support ticket needs. It also helps us better support our international offices who do not have IT staff on site. Review collected by and hosted on G2.com. Show More 10/26/2017 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/19/2018 "Great product for no cost!" 5/5 What do you like best about Spiceworks Cloud Help Desk? I primarily use it for analytics on my work network. It is a great reporting tool. Being part of the community I do get notices for upcoming webinars and trial opportunities. Review collected by and hosted on G2.com. What do you dislike about Spiceworks Cloud Help Desk? There is honestly nothing I do not like about the product. It works very well. Review collected by and hosted on G2.com. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? Reporting on assets and awareness of patching needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Justin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin L.") JL Justin L. Network Administrator Biotechnology Mid-Market (51-1000 emp.) 10/9/2017 "Great multi use tool with excellent customization options" 5/5 What do you like best about Spiceworks Cloud Help Desk? The plug-ins make it easy to manage and filter tickets automatically, as long as your users cooperate and apply the correct tags to their email. Review collected by and hosted on G2.com. What do you dislike about Spiceworks Cloud Help Desk? Creating a shared help desk between sites turned out to be a bit of a pain as you can't link 2 servers together, so we ended up having to make the main server available over the internet and also setting up a local server strictly for device inventory needs. The lowest default completion time of 15 minutes is too high for many issues but I'm unable to enter anything lower. Will have to see if this can be changed. Review collected by and hosted on G2.com. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? Tracking of user issues has been much improved since our helpdesk system went live. We can now ensure no issues fall to the side and can also track the time these issues take to complete. Review collected by and hosted on G2.com. 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