![John S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John S.") JS John S. Assistant Manager, Network/IT Pharmaceuticals Mid-Market (51-1000 emp.) 3/27/2018 "Easy to use Help Desk system" 4/5 What do you like best about Spiceworks Cloud Help Desk? The Spiceworks Help Desk is very user friendly and can be customized to meet a variety of specific requirements. The Spiceworks support team is very helpful in the event that issues arise. The Spiceworks Community is also very useful for sharing knowledge with other IT professionals. The Help Desk is available for either an in-house or cloud-based installation. Both work equally well. Review collected by and hosted on G2.com. What do you dislike about Spiceworks Cloud Help Desk? The Spiceworks Help Desk has a feature that can scan your network and create an inventory of all devices. Although this is a nice feature, the inventory is usually not very accurate and at times is inconsistent. This usually requires an admin to clean up the inventory list, which can be cumbersome when a large number of devices are added. Review collected by and hosted on G2.com. Recommendations to others considering Spiceworks Cloud Help Desk: Setup integration with Active Directory and customize the Help Desk user portal. Give the users an option to submit tickets by sending an email to a particular address. This will save the users time by not requiring them to access the portal each time. You can also install the Spiceworks mobile app and manage tickets from your mobile device. Review collected by and hosted on G2.com. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? We were able to create an IT change management system for our systems. Whenever a change is required, an admin would create a change ticket, and then assign the ticket to the IT Manager for his review and approval. We are able to create reports of all changes made to IT systems. We are also able to keep track of all IT issues and requests from the users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite See what 309 reviewers think of Spiceworks Cloud Help Desk 4.3 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews)