![Angel Tomás G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angel Tomás G.") AG Angel Tomás G. Administration and Finances Manager / IT Manager / Operational Excellence Wholesale Small-Business (50 or fewer emp.) 1/20/2017 "Good Software for service desk" 3/5 What do you like best about Spiceworks Cloud Help Desk? SpiceWorks is a platform for IT professionals which knowledge can be shared. Also, it helps to define an IT service desk for users at the company, it is a software where users can open a ticket and this is attended for your IT department. Notifications are sent by email, and it has a console to manage open,closed and in progress tickets. Review collected by and hosted on G2.com. What do you dislike about Spiceworks Cloud Help Desk? It is limited about customizing the way the tickets are assigned, for example, you can not escalate them to a higher level. Another inconvenient is that, the creation-ticket template can not be customized at all, only colors and logo are modifiable. Review collected by and hosted on G2.com. Recommendations to others considering Spiceworks Cloud Help Desk: If you want to have a platform for your IT personnel, SpiceWorkd it is a good option, because it has a knowledge base where you can document solutions and also a big database of How-to's. If you want to have a software where you can customize the workflow of the entire process, this software will not help on that. Review collected by and hosted on G2.com. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? SpiceWorkds, helped me to introduce in my company the concept of having a service desk software to report any IT issue. Also, it helped me to put discipline and order at IT department. The IT personnel, started to be driven by open tickets instead of receiving requests by email, now they had to estimate a time for ticket completion and document the solution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite See what 309 reviewers think of Spiceworks Cloud Help Desk 4.3 out of 5 · Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews)