1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [SpiceCSM Engagement Suite Discussions](https://www.g2.com/products/spicecsm-engagement-suite/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_611d8e48da6f802f05ab514ecd8725a0/spicecsm-engagement-suite.png "Product Avatar Image") ](/products/spicecsm-engagement-suite/reviews) [ SpiceCSM Engagement Suite ](/products/spicecsm-engagement-suite/reviews) (10)4.5/5 SpiceX is the #1 platform for Data Orchestration, Workflow, and Unified User Interface. SpiceX offers the most advanced integration, automation, and business process management platform available that makes it easy to integrate and apply intelligent business processes in a unified platform that includes a flexible CRM / case management tool. SpiceX was developed to solve problems that we found in modern customer engagement. This included managing interactions that used many different workflows and orchestrating the data required to do so. Typically this consists of multiple systems, and processes dictating how to interact with each other. Our goal was to streamline and simplify that process which ultimately drives improvement across everything process-related. SpiceX's vision is a single process orchestration hub that provides the tools for the Citizen Developer to manage business processes and the data associated with it. A platform that includes all the applications, data, and processes that combine to create your ideal end-to-end solution. SpiceX was designed to be easy to use and provide technical capabilities to to non-technical users. Show More * * * ### 60.0 Nps Score Already have SpiceCSM Engagement Suite? ### All SpiceCSM Engagement Suite Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is SpiceCSM Engagement Suite used for? ](/discussions/what-is-spicecsm-engagement-suite-used-for) What is SpiceCSM Engagement Suite used for? [ Business Process Management Software ](https://www.g2.com/tags/business-process-management-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ CRM Software ](https://www.g2.com/tags/crm-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.&title=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 7 years ago Posted by SpiceCSM Engagement Suite Posted by SpiceCSM Engagement Suite More Options - [ # What Is Process Automation? ](/discussions/process-automation) Process Automation [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Business Process Management Software ](https://www.g2.com/tags/business-process-management-software)[ CRM All-in-One Software ](https://www.g2.com/tags/crm-all-in-one-software)[ iPaaS Software ](https://www.g2.com/tags/ipaas-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.&title=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 7 years ago Posted by SpiceCSM Engagement Suite Posted by SpiceCSM Engagement Suite More Options - [ # What other case/account management functions are available? ](/discussions/crm-case-management-af7458cc-ceb3-46e2-9693-7587929e5425) CRM/Case Management [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Business Process Management Software ](https://www.g2.com/tags/business-process-management-software)[ CRM All-in-One Software ](https://www.g2.com/tags/crm-all-in-one-software)[ iPaaS Software ](https://www.g2.com/tags/ipaas-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.&title=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 7 years ago Posted by SpiceCSM Engagement Suite Posted by SpiceCSM Engagement Suite More Options - [ # Can I change the fields in the CRM/account display? ](/discussions/crm-case-management-774057f5-87a3-4a5f-b9a1-2304b65981f8) CRM/Case Management [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Business Process Management Software ](https://www.g2.com/tags/business-process-management-software)[ CRM All-in-One Software ](https://www.g2.com/tags/crm-all-in-one-software)[ iPaaS Software ](https://www.g2.com/tags/ipaas-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.&title=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 7 years ago Posted by SpiceCSM Engagement Suite Posted by SpiceCSM Engagement Suite More Options - [ # What Is Case Management? ](/discussions/crm-case-management) CRM/Case Management [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Business Process Management Software ](https://www.g2.com/tags/business-process-management-software)[ CRM All-in-One Software ](https://www.g2.com/tags/crm-all-in-one-software)[ iPaaS Software ](https://www.g2.com/tags/ipaas-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.&title=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 7 years ago Posted by SpiceCSM Engagement Suite Posted by SpiceCSM Engagement Suite More Options - [ # What do you mean by "low-code" or "no-code"? ](/discussions/workflow-engine-56808df4-3ec2-48a7-bd3b-e43de57d86cc) Workflow Engine [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Business Process Management Software ](https://www.g2.com/tags/business-process-management-software)[ CRM All-in-One Software ](https://www.g2.com/tags/crm-all-in-one-software)[ iPaaS Software ](https://www.g2.com/tags/ipaas-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.&title=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 7 years ago Posted by SpiceCSM Engagement Suite Posted by SpiceCSM Engagement Suite More Options - [ # Who typically builds workflow with SpiceCSM? ](/discussions/work-8004122d-886b-421e-a524-4d6d0ccc8724) Workflow Engine [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Business Process Management Software ](https://www.g2.com/tags/business-process-management-software)[ CRM All-in-One Software ](https://www.g2.com/tags/crm-all-in-one-software)[ iPaaS Software ](https://www.g2.com/tags/ipaas-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.&title=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 7 years ago Posted by SpiceCSM Engagement Suite Posted by SpiceCSM Engagement Suite More Options - [ # What benefits does a Workflow Engine offer? ](/discussions/workflow-engine-584ed7c1-feb3-4c45-89a0-b45ee4b23d30) Workflow Engine [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Business Process Management Software ](https://www.g2.com/tags/business-process-management-software)[ CRM All-in-One Software ](https://www.g2.com/tags/crm-all-in-one-software)[ iPaaS Software ](https://www.g2.com/tags/ipaas-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.&title=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 7 years ago Posted by SpiceCSM Engagement Suite Posted by SpiceCSM Engagement Suite More Options - [ # How does the Workflow Engine work? ](/discussions/workflow-engine-e191b82d-1570-4568-914e-b12592c48393) Workflow Engine [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Business Process Management Software ](https://www.g2.com/tags/business-process-management-software)[ CRM All-in-One Software ](https://www.g2.com/tags/crm-all-in-one-software)[ iPaaS Software ](https://www.g2.com/tags/ipaas-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.&title=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 7 years ago Posted by SpiceCSM Engagement Suite Posted by SpiceCSM Engagement Suite More Options - [ # What Is A Workflow Engine? ](/discussions/workflow-engine) Workflow Engine [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Business Process Management Software ](https://www.g2.com/tags/business-process-management-software)[ CRM All-in-One Software ](https://www.g2.com/tags/crm-all-in-one-software)[ iPaaS Software ](https://www.g2.com/tags/ipaas-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.&title=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SpiceCSM+Engagement+Suite+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%0aAsk+SpiceCSM+Engagement+Suite+questions+and+get+answers+from+expert+users+in+our+SpiceCSM+Engagement+Suite+Discussions+section.) 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Get answers from real users and experts [Start A Discussion](/products/spicecsm-engagement-suite/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_611d8e48da6f802f05ab514ecd8725a0/spicecsm-engagement-suite.png "Product Avatar Image") ### Have you used SpiceCSM Engagement Suite before? Answer a few questions to help the SpiceCSM Engagement Suite community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspicecsm-engagement-suite%2Fdiscuss%3Fsmall_ask%3Dspicecsm-engagement-suite) No ## Top Contributors in SpiceCSM Engagement Suite 1 CG Loading... ### [Chris G.](https://www.g2.com/users/9da4b03a-84f7-4c38-b1df-312669bc91e6 "Chris G.") Director of Solution Engineering 17 pts