Speechmatics made it very simple to set up AI transcription for our product. As with any integration there where snags, but nothing we couldn't figure out. Overall we're very pleased with the results we are achieving, and very pleased with the help we've gotten from their sales and support departments. Review collected by and hosted on G2.com.

I love that they provide open source packages for many of the mechanics we need to implement in relation to transcribing audio to text, however we do have some bugs still related to these that we haven't been able to figure out yet. So far we can live with the issues we've experienced. Review collected by and hosted on G2.com.

The transcription quality is strong even at fast speeds. They’re responsive when issues come up, and they’re transparent about their roadmap and what’s coming next. Review collected by and hosted on G2.com.

The pricing for the on-premise option could be more aggressive. Review collected by and hosted on G2.com.

The high accuracy and quality of live transcription metadata (including speaker detection) has made it possible for DR to develop and deploy a real-time subtitling solution for news, sports and political debates. This is used for national broadcasts in Denmark for approximately 6 hours daily. Review collected by and hosted on G2.com.

There is nothing I can think of. We have always had good support and input towards future features. Review collected by and hosted on G2.com.

I use Speechmatics for Live Closed Caption, live events, and offline content, and I am impressed with its accuracy and latency. I really like the support, which is always live, and the fact that Speechmatics is always on. It's particularly valuable for our clients, who are mostly broadcasters and involved in live events. The initial setup of Speechmatics was very easy. Review collected by and hosted on G2.com.

Price is challenging. Review collected by and hosted on G2.com.

Low latency and precision of conversion. Review collected by and hosted on G2.com.

Need good price and competative price. Should work more closely with Reseller Partners Review collected by and hosted on G2.com.

High marks for the accuracy of the translations and transcriptions, along with the API’s high throughput. Review collected by and hosted on G2.com.

The SDK is quite decent and workable, but it didn’t feel as mature as a competitor’s. Review collected by and hosted on G2.com.

From the very beginning of our engagement, we've been consistently impressed by two core aspects of Speechmatics: their world-class technology and their unwavering commitment to partnership.

The performance of their speech-to-text service is simply outstanding. The combination of industry-leading accuracy, incredible speed and the 55+ language support has fundamentally improved the quality of our service. Furthermore, their robust security measures provide the peace of mind we need to handle sensitive data with confidence.

However, what truly distinguishes Speechmatics is their people and their collaborative approach. Our representative provides incredibly prompt and hands-on support, making us feel like they are a true extension of our own team. They go beyond a simple supplier relationship, acting as a genuine partner invested in our success.

This spirit is also reflected in their product development. They have a remarkable willingness to listen to customer needs and requests, and we've seen our feedback actively considered and integrated into their product roadmap. It is this commitment to co-creation and shared success that makes Speechmatics an invaluable partner for driving our business forward. Review collected by and hosted on G2.com.

Honestly, there is nothing significant to report. Any minor questions or issues we've encountered have been resolved immediately and effectively by their fantastic support team. Their service has consistently met and exceeded our expectations for our use case. Review collected by and hosted on G2.com.

As a regional media monitoring firm with modest IT resources, we appreciate the relative ease of integrating Speechmatics into our broadcast monitoring workflow. Customer support is reliable and provides quick responses. The sales team have been amazing, too, helping us create a service plan that considers both our current business volume and supports our projected growth. And we like what we're seeing with regards to service enhancements and expansion. We hope to be able to take advantage of additional language capabilities soon. Review collected by and hosted on G2.com.

There is nothing we actively 'dislike' about Speechmatics. Review collected by and hosted on G2.com.

I appreciate Speechmatics' super accuracy, particularly in the medical domain, which is vital for US healthcare documentation. The product adapts based on the domain due to its advanced language model. The SDK offers great support for Node.js, making integration seamless with effective WebSocket and event management functionalities. I value the enhanced accuracy and flexible pricing that allows selecting models fitting different budgets. The ability to add custom pronunciations further boosts accuracy. Their support team played a significant role during the setup process, which was relatively straightforward. Review collected by and hosted on G2.com.

It can improve on latencies. Currently, it's around sub one second latencies, but they can improve it further to somewhere around four hundred milliseconds. Because I feel Speechmatics is losing the game of voice agent for call centers due to high latency issue. In that particular voice AI agent solutions, the market leader is Deepgram with low latency solutions. But, We trust speechmatics can beat it Review collected by and hosted on G2.com.

It delivers highly accurate transcription with very low latency, so the text appears quickly and stays reliable. Review collected by and hosted on G2.com.

It didn't support multichannel audio for live streams, so I had to connect each channel separately. I would love to see them add voice cloning and dubbing features like the ones on ElevenLabs. Review collected by and hosted on G2.com.