UH

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

4/24/2020

"Great support team and powerful tool"

4.5/5

What do you like best about Spectrm?

- Helpful team, always open to help and working on increasing the performance as a team with you

- Powerful tools to create chat flow with customization possibilities Review collected by and hosted on G2.com.

What do you dislike about Spectrm?

Analytics part could be not so easy in some cases Review collected by and hosted on G2.com.

HH

Harm H.

Director Product | BurdaStyle (ELLE, InStyle, Harper's BAZAAR)

Mid-Market (51-1000 emp.)

1/22/2020

"Great chatbot platform"

5/5

What do you like best about Spectrm?

Great onboarding, easy to use and extremely flexible to set up more complex dialogues Review collected by and hosted on G2.com.

What do you dislike about Spectrm?

From time to time, the tool tends to be a bit slow Review collected by and hosted on G2.com.

JK

Johannes K.

Junior Digital Marketing Manager

Enterprise (> 1000 emp.)

4/12/2019

"Seeing the possibilities"

5/5

What do you like best about Spectrm?

It's very intuitive and easy to use, but a very powerful tool at the same time. Awesome support, which helped along with every step of the way. Review collected by and hosted on G2.com.

What do you dislike about Spectrm?

not much to dislike here. every problem we have encountered, we already found a solution or are currently working on one. Review collected by and hosted on G2.com.

EC

Eduards C.

Global Campaign Manager

Information Technology and Services

Enterprise (> 1000 emp.)

3/20/2019

"Best chatbot provider!"

5/5

What do you like best about Spectrm?

Onboarding was great, friendly and provides everything to get started. Tool itself was impressive and easy to use and Spectrm was helpful to adjust it based on the use case at hand. My favourite part was mapping out different user journeys and how chatbot would react. Review collected by and hosted on G2.com.

What do you dislike about Spectrm?

Reporting can be a hassle but as far as I know Spectrm is working on improving in this aspect. Review collected by and hosted on G2.com.

Recommendations to others considering Spectrm:

I would recommend Spectrm to any company who either understands the power of chatbots or wants to try out alternative channels outside email, ads, etc. and try out more personal connection with the user/customer. Review collected by and hosted on G2.com.

What problems is Spectrm solving and how is that benefiting you?

Communicating with customers on alternative channels to provide them with curated content. Review collected by and hosted on G2.com.

SM

Sandra M.

Social Media Editor

Mid-Market (51-1000 emp.)

4/11/2019

"Easy-to-use Chatbot Platform"

4/5

What do you like best about Spectrm?

It's very easy and pretty self explanatory to draft & send out messages, especially once you've played around with it and figured out how to work each tool. Staff is always easy to contact if you should ever run into any bumps on the road. Review collected by and hosted on G2.com.

What do you dislike about Spectrm?

Answering/replying to messages isn't the easiest

Sometimes it tends to load a bit slow Review collected by and hosted on G2.com.

AO

Verified User in Online Media

Mid-Market (51-1000 emp.)

3/19/2019

"Great platform for setting up messaging chatbots"

5/5

What do you like best about Spectrm?

Very smooth, self-explanatory access to building Messaging Chatbots yourself. After initially learning the basic functions, one can easily build great Chatbot conversations for Facebook Messenger. Still, if there is an issue with one of the platform's functions, Spectrm's staff is beyond helpful and will support you with the best Do's and Dont's. Review collected by and hosted on G2.com.

What do you dislike about Spectrm?

Reporting gets a little difficult over a long time span -one small thing that still has to be fixed in my opinion. Review collected by and hosted on G2.com.