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The automated features are really helpful. Also, the account team has been very insightful with any questions and overal strategy. Review collected by and hosted on G2.com.
When there is an error in building out the conversation, it sometimes isn't clear what the exact error is. Review collected by and hosted on G2.com.
45 out of 46 Total Reviews for Spectrm
Overall Review Sentiment for Spectrm
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Spectrm allows me to extend my paid social advertising strategy to messenger platforms with ease. They provide a scalable solution where multiple conversations can be built and scaled to multiple markets/platforms. The Spectrm team is very helpful and knowledgeable. They are always eager to test new things and quickly responsive in case there is an issue. The customer success team always thinks along with me and tries to help out with every step. Review collected by and hosted on G2.com.
The analytics tool can be more user-friendly as of now it takes too many "clicks" to get information. There is also no overall reporting for conversations and you need to do it per conversation, which sometimes does not give the needed "helicopter" view on the performance. Review collected by and hosted on G2.com.
The support they provide is really good, always quick to help and friendly in the onboarding process (where we are still now in). User-friendly platform, chatbot is also what we expected. Review collected by and hosted on G2.com.
Automation of some parts that we wanted, wasn't technically possible. First, too much hours were accounted while they would normally be included in the onboarding process. But later they adapted it. Review collected by and hosted on G2.com.
Spectrm provides great assistance throughout the projects. They work solution-oriented and are always available for questions. They are open to feedback, but also bring very good ideas themselves. With a lot of energy and full commitment from all people involved. Review collected by and hosted on G2.com.
For the first contact with Spectrm I would have liked a better, more detailed onboarding. I am a very visual person and always need lots of examples because I find the idea of a chatbot very abstract. During the cooperation, however, all questions were quickly clarified and I felt very supported by the team. Review collected by and hosted on G2.com.
The product itself is easy to use and a great addition to our social media content.
The exchange with Spectrm is always very helpful and their proactive approach makes it very easy to achieve good results. Review collected by and hosted on G2.com.
Small things about the product, but cannot name anything significant here. Review collected by and hosted on G2.com.
If you are looking for an affordable and convenient tool to build your conversations easily, Spectrm comes in very handy. The onboarding process is also very smooth otherwise if you can go for professional services to manage your project inhouse. Review collected by and hosted on G2.com.
Very complicated and labor-intensive to pull the data from the platform. The team should also improve the risk mitigation to avoid surprises for the end-user while deployment. Review collected by and hosted on G2.com.
Ability to work with a tight turnaround to get the product launched and still able to provide thorough planning sessions and training. Review collected by and hosted on G2.com.
On occasions there seemed to be a lack of understanding or expertise on some aspects of Messenger, particularly the recurring notifications. Review collected by and hosted on G2.com.
What I like most about working with Spectrm team is the open atmosphere and willingness always to find a solution to our specific needs. Review collected by and hosted on G2.com.
There is nothing, in particular, I would dislike about working with Spectrm. Review collected by and hosted on G2.com.
